Total 2047 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

F

Fedor

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees

More than a year

5.0
August 2023

Standard chat app in IT companies

Pros

Within our company, Slack serves as the cornerstone for internal communication and key customer support. The introduction of Slack Connect has further revolutionized our connectivity, leveraging the network effect to enhance collaboration.

Cons

The lack of autocompletion using AI and advanced spell-checking in messages is noticeable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MC

Mariantonietta Cerbino

Sports, 500+ employees

5.0
August 2023

Recommended for everyone

Pros

It has become a really valuable tool for day-to-day work. It makes it much faster to connect with colleagues even when they are based in other offices or working remotely, in a way that simple email just cannot match. Being able to share large files is also a big advantage. The mobile app is another strong point since it lets you stay connected whenever you want. Overall, I would absolutely recommend it.

Cons

It's very user-friendly and honestly I haven't come across any real downsides or anything that feels like it needs improvement.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

S

Suhaiil

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

5.0
August 2023

A must needed platform to organize and manage all the conversations for your group

Pros

The feature I appreciate the most in Slack is the ability to create multiple channels, which allows for organized and focused discussions. The mobile app's accessibility ensures I can stay connected on the go.

Cons

One issue is the learning curve,it might be difficult for new users to learn and utilize all the features. I personally experienced this difficulty in the beginning as well also the free plan offers only basic features, while the paid subscription includes all necessary features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Z

Zulfiya

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees

Less Than 6 months

5.0
August 2023

You are the best

Pros

Working with the team on Slack proves convenient, thanks to its quick response times and notifications.

Cons

We did not encounter any problems with integrating Slack into our existing business processes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Paran

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

More than a year

4.0
August 2023

Great collaborative product

Pros

As a voice-over artist, Slack's seamless communication capabilities make it an essential tool for collaboration with client companies.

Cons

Sometimes, the product can be a bit cumbersome to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

C

Carrie

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

More than a year

5.0
August 2023

Slack Communication Tool from a Sales Role perspective

Pros

Slack stands out as one of the best tools offered by my company, providing a comprehensive overview of everyone's status and enabling prompt communication, even during meetings. The ability to schedule messages adds to its convenience, especially for weekend work or communicating with colleagues returning from vacation.

Cons

I can't think of anything that Slack can not do also it is a great tool!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

razakou

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

Less than a year

5.0
August 2023

The chat new software

Pros

My experience with Slack was positive, particularly with its chatting tools and effortless file sharing. It was an enjoyable experience interacting with friends through the platform.

Cons

Slack is not yet widely recognized and does not have a large user base.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

L

Lucia

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees

More than a year

5.0
August 2023

An integral part of my work day that improves productivity, engagement and work culture

Pros

The exceptional ease of use and reliability of Slack foster seamless connectivity across different time zones, enabling effective collaboration at both individual and team levels.

Cons

Slack can generate a lot of noise and needs to be logically set up to be used to its full potential. However, these limitations or drawbacks are not inherent to the product itself but rather depend on how it is used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Barney

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

More than a year

5.0
August 2023

Increase the efficiency of work groups and projects with a unified communication platform.

Pros

Their simplicity and adaptability align seamlessly with existing workflows, making it a superior alternative to email threads. Its versatility caters to various project needs and team sizes without necessitating significant process changes.

Cons

It would be beneficial to receive notifications about those who have not read messages or checked into a group conversation, facilitating compliance management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Aryak

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

Less Than 6 months

4.0
August 2023

Communicate and Collaborate in real time

Pros

Slack's real-time collaboration capabilities and extensive app integrations, such as Google Drive, Trello, and Salesforce, amplify teamwork efficiency and effectiveness.

Cons

At times, Slack can be slow, and for new users, it may feel overwhelming initially also it is an expensive tool that requires thorough analysis before finalizing its adoption.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

C

Cristina

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 101-500 employees

More than a year

5.0
August 2023

A solid and diverse bridge of communication in a company

Pros

their suitability for my job lies in its provision of a secure environment for team interactions. Offering diverse communication channels while prioritizing data security, Slack ensures a seamless experience for all users, with intuitive navigation and constant improvements enhancing its usability.

Cons

From an administrative perspective, Slack can be a bit pricey. However, as someone lower down the hierarchical line, the downside of the price is overshadowed by the inability to recover deleted data such as messages and DMs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Telecommunications, 500+ employees

5.0
July 2023

Fast direct messages

Pros

Something that really works well is being able to create multiple channels or groups with specific people. It makes sharing updates with the right coworkers much more practical when the information only needs to go to a certain team. Direct messages are also fast and it's convenient that you can attach images, documents and videos without any hassle. On both desktop and mobile, the interface feels very user-friendly so getting started doesn't require any tutorial.

Cons

The option to change the notification sound and customize the interface colors should be added.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

PT

Pauline Thevenin

Internet, 11-50 employees

5.0
July 2023

Most user-friendly messaging tool on the market

Pros

Probably the simplest and most user-friendly messaging tool on the market.

Cons

Its calling feature isn't the most user-friendly to use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

JD

Jennifer Desrosins

Civic & Social Organization, 500+ employees

5.0
July 2023

Can react to messages

Pros

Being able to react to messages from other members in the group is the feature I enjoy most. It makes conversations feel more interactive and is a nice way to respond quickly.

Cons

It was difficult to update my name along with my profile picture. I tried changing my last name but it would not go through.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Legal Services, 51-100 employees

5.0
July 2023

Reminds me of Discord

Pros

Getting in touch with new people and sending messages quickly feels really convenient in this app. It reminds me a bit of Discord and the layout is organized well enough to move between groups and direct messages without any confusion. The Threads area is a nice spot for sharing opinions and keeping conversations focused, while Canvases does a good job of keeping meeting notes and other key details visible during meetings.

Cons

Lack of a seen status on messages sent to coworkers bothers me. When something important is sent and the other person does not reply, it can leave you wondering whether they actually viewed the message or not which creates unnecessary doubt.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

TB

Tamaz Badalashvili

Gambling & Casinos, 500+ employees

5.0
July 2023

Simple and appealing

Pros

Working with it feels simple and appealing, communicating with groups is really convenient. Sending both text messages and videos is very comfortable.

Cons

I can't point to anything I dislike or enjoy less about it since I've gotten so used to it and it fits my needs perfectly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Automotive, 500+ employees

5.0
July 2023

No learning curve

Pros

Right from the first time using it, it feels quick and very user-friendly, with almost no learning curve to figure things out. It also comes packed with plenty of features that let you tailor the experience, like themes, notifications and other customization options.

Cons

Too costly for my liking. At around $50 per user each month, it can be too expensive for a lot of companies to afford seats for everyone.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Hospital & Health Care, 101-500 employees

5.0
July 2023

Fresh UI and fast chats

Pros

Very easy to implement. The interface looks clean and modern and it has a fresh design that makes it pleasant to use. It also stays responsive and doesn't lag the way Microsoft Teams sometimes does which makes daily communication much better.

Cons

There isn't anything specific to complain about. Everything has been working really well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AK

Ali Khansari

Information Technology and Services, 1-10 employees

5.0
July 2023

Tidy and polished

Pros

Using it every day has been a delight for our team. It feels polished and clean and honestly works like an all-in-one hub for business communication. We've really enjoyed the editor and the integrations it offers since they've added a lot to how we work. Being able to chat across companies and even share channels between them is especially useful. On top of that, sharing files and quickly searching for anything makes it incredibly convenient.

Cons

There really hasn't been anything I disliked about it. If anything, I'd only love to see more customization options in the product. For example, being able to change fonts or make a few more interface adjustments would be a nice addition. Still, there's nothing here that feels like a real downside.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Computer Software, 51-100 employees

5.0
July 2023

Good quality audio conferences

Pros

The video calls and audio conferences have really good quality and the platform is very simple to use.

Cons

It would be better to have a root directory for finding older files and I also don't like that when I try to share a large block of text like JSON, it won't let me send it directly and turns it into a text file instead, unlike Discord.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10