Total 2047 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

S

Sylvia

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

Less than a year

5.0
September 2023

Great Platform for Internal Communication

Pros

Their versatility, user-friendly design, quick notifications, and suitability for official communication set it apart from regular phone apps.

Cons

Too many email notifications from Slack can be bothersome, especially since they duplicate what is already accessible within the app. Additionally, the mobile app feels congested compared to desktop access.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

YS

Yeny Solano

Financial Services, 11-50 employees

5.0
September 2023

Fits my needs

Pros

Adding new teammates is really simple and the platform is very convenient to use overall. It works well for both general team communication and more personal one-on-one conversations.

Cons

Our conversation history is only available for 90 days.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AV

Anna Victoria

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

5.0
September 2023

Slack is the best!

Pros

Creating channels tailored to specific projects enhances organization and collaboration on Slack.

Cons

Personally, I love Slack and have no complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RM

Rodrigo Martinez

Real Estate, 500+ employees

5.0
September 2023

Excellent fluidity

Pros

Among internal communication tools for teams, this is the one I consider the best. It runs with excellent fluidity, supports a wide range of activities inside the platform and doesn't freeze or lag. The mobile app also works really well and there are plenty of features available, from lots of emoji options to recording live meetings.

Cons

I haven't come across any downsides in my opinion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Parham

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

More than a year

5.0
September 2023

super useful app

Pros

Slack facilitates easy communication and collaboration with coworkers and associates.

Cons

The Slack app for PC computers could use a faster processor as it tends to run a bit slow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Phillip

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

More than a year

4.0
September 2023

A great product to keep the team up to date

Pros

Integrating monitoring and antivirus software into Slack channels ensures prompt responses to system issues and security alerts.

Cons

The change in message retention from the last 1000 or 10,000 messages to the last 90 days for the free tier means older messages may have been lost.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

G

Grace

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

5.0
September 2023

Slack is necessary in a remote workfrce

Pros

Messaging, sharing information, and collaborating with coworkers are effortless tasks with Slack.

Cons

Some updates seem pointless, but it is not a major drawback.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Margot

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 101-500 employees

More than a year

5.0
September 2023

A great communication tool for your workplace

Pros

Their integration with various tools like Outlook and Jira makes it a dynamic platform for team communication and collaboration.

Cons

With too many channels, it is easy to get lost. Improvements to the organization and interactivity of the left column could alleviate this issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Ashley

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

Less than a year

5.0
September 2023

Great for team chats

Pros

With its user-friendly interface and suitability for multiple group interactions, Slack is an ideal communication platform.

Cons

Not everyone is familiar with Slack, so additional training may be required to fully utilize its features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Ezachiel

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

Less Than 6 months

4.0
September 2023

Avis slack

Pros

It is fantastic! Slack enables me to stay in touch with my entire team simultaneously and in one centralized location.

Cons

It is difficult to follow discussions because they often get mixed up.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

K

Kimberly

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

Less than a year

5.0
September 2023

Good app

Pros

I find Slack easy to use and effective for clear communication with coworkers.

Cons

Sometimes, it is difficult to see notifications when using multiple screens.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

Less Than 6 months

5.0
September 2023

Work From Home Using Slack

Pros

Their extensive features and seamless integration make it one of the best options available.

Cons

It is annoying that preferences in Slack are not saved across platforms, requiring resetting each time Slack is opened on a different device.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

AF

Andres Felipe

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

Less Than 6 months

4.0
September 2023

Slack review

Pros

Slack's reputation as a versatile platform for real-time collaboration, idea development, and project organization is well-deserved.

Cons

Slack is incredibly useful for home office and remote work, but its effectiveness within the office setting may be limited.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Branislava

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees

More than a year

5.0
September 2023

Great team communication product

Pros

Slack's user-friendliness and reliability make it a hassle-free communication tool.

Cons

Overall, everything in Slack worked well without any specific issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KÉK

koffi Évariste Kouame

Information Technology and Services, 1-10 employees

4.0
August 2023

Audio and video communication

Pros

It lets me communicate through audio, video and other channels which makes collaboration really practical on a daily basis.

Cons

Sometimes large files do not go through when I try to send them to a coworker which can be frustrating.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

A

Abdelati

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

5.0
August 2023

Best one for sharing files and private informations, fantastic Product..!

Pros

Slack emerges as an indispensable tool, facilitating information dissemination and internal workflow development efficiently.

Cons

Overall, Slack is a good and accurate program in action. It is the best one for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BM

Benjamin Moutel

Retail, 11-50 employees

5.0
August 2023

Remote communication essential

Pros

Slack makes it really simple to set up discussion channels with the whole team and with each internal colleague. You can also manage separate channels that include external vendors or B2B clients which is very practical. At this point, it has become an essential tool for communication, whether your team works remotely or even on-site.

Cons

The trickiest part at the beginning is probably organizing and managing the discussion channels. Once you get used to that though, using Slack becomes very simple.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

R

Ryan

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

5.0
August 2023

Slack Review

Pros

The ability to create multiple channels tailored to different work streams, teams, and individual chats is a game-changer.

Cons

A useful addition would be a more prominent file button in each channel, storing all shared files of the group for easy access even months after they were sent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LC

Lucas Cortellete

Computer Software, 11-50 employees

5.0
August 2023

Open and direct communication

Pros

I use the chat constantly to keep communication with the team more open and direct. Whenever needed, I jump on calls with coworkers to sort out specific tickets and we rely a lot on screen sharing during those calls which makes it much easier to understand what the other person is trying to show or explain. The drawing tool is also very practical and gets used often. Overall, it's an essential tool that really helps our company keep communication between teams more efficient.

Cons

The part that bothers me most is the notification behavior. In several channels, we sometimes do not get notified when new messages arrive and they only show up if someone tags us or if I manually change that specific channel to always notify. Reversing that logic would improve the experience in a lot of ways.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Ray

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

More than a year

5.0
August 2023

Highly effective and secure tool for team collaboration

Pros

During branch meetings, Slack proves invaluable for real-time discussions across multiple topics. Its widespread compatibility across platforms ensures seamless communication, making it one of the most renowned collaboration tools available.

Cons

Slack fails to load properly and experiences connectivity issues with video and audio. However, these issues may be due to our overloaded server rather than a problem with Slack itself. Moreover, the allotted storage space for users may not be sufficient for large files.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

7