Total 2047 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Computer Software, 51-100 employees

5.0
October 2022

Code sharing made easy

Pros

Slack makes code sharing really practical and reviewing code feels much simpler here. A lot of other communication tools don't offer that kind of functionality so it stands out in a useful way.

Cons

Keeping up with conversations can be a little confusing especially when someone responds inside a thread and it's not immediately obvious where to check it. Threading is a really helpful feature when people use it properly but some users may still find it hard to stay on top of all their active threads.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

IN

Itzel Nava

Human Resources, 51-100 employees

5.0
October 2022

Agile teamwork tool

Pros

It has been a very agile tool to work with. It's simple to use and really helps with managing work, setting priorities and keeping the team more organized overall.

Cons

Honestly, it feels like a very complete tool as it is and I wouldn't add anything else to it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MB

Max Bernstein

Marketing and Advertising, 11-50 employees

5.0
October 2022

Team communication standard

Pros

it has turned into one of the simplest chat tools for companies of nearly any size. It's basically the go-to standard for team communication now especially for remote teams.

Cons

An issue I did run into was file sharing. It's definitely not well suited for larger files although I understand that isn't really what it was built for.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Venture Capital & Private Equity, 51-100 employees

4.0
October 2022

simple layout

Pros

The interface felt simple to navigate and the channels plus instant messaging made teamwork and collaboration much more efficient.

Cons

tracking down files that had already been shared was frustrating. Video calls also tended to lag whenever the VPN was turned on.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

8

CWDF

Carlos Walter Duque Fonseca

Computer Software, 11-50 employees

5.0
October 2022

Pleased with the performance

Pros

It has an user-friendly interface that's very simple to manage and the way it keeps information organized really helps us in our work. Being able to interact across multiple channels at the same time makes communication much more practical and by the end of the day it leaves me feeling genuinely satisfied with how everything flows.

Cons

We really don't have anything to complain about. It does exactly what it's supposed to do and it handles that efficiently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NW

Neil Wang

Information Technology and Services, 500+ employees

5.0
October 2022

strongest instant messaging tool

Pros

One of the strongest instant messaging tools out there. It covers everything you'd expect, including channel conversations, team-wide discussions and one-on-one chats. It also includes video calling and screen sharing, just like other platforms in this space. A few things I especially appreciate, first, you can reply to messages in threads which keeps separate topics organized under each message instead of mixing everything into the main chat. That makes conversations much cleaner and more efficient especially when several discussions are happening at once in the same channel. Second, it supports full emoji reactions for messages which is a nice touch for quick responses. Third, you can mute notifications for replies on a specific thread which is really helpful when a single discussion gets busy but you do not need to follow all of it.

Cons

Ability to edit photos before sending them is missing. On mobile, there is also an issue where a picture taken with the camera sometimes disappears when trying to send it in a chat.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Sports, 51-100 employees

5.0
October 2022

accelerated our communication

Pros

It has really accelerated how we communicate inside the company and has pretty much taken the place of email for us entirely.

Cons

The interface feels a little dated although it doesn't really affect how well the platform works.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

A

Anonymous

Food Production, 51-100 employees

5.0
October 2022

Nice collaboration and communication tool

Pros

Slack has been an excellent collaboration and communication tool especially for remote work. The ability to create different channels and connect all kinds of integrations makes it really useful.

Cons

At times, it can feel like there's just too much happening though that may depend more on how each company sets it up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

OPH

Orlando Paredes Hamsho

Information Technology and Services, 51-100 employees

5.0
October 2022

Powerful formatting options

Pros

From routine messaging to team calls, it has been incredibly efficient for me. It's very user-friendly, the formatting options are powerful and communicating through it still works well even when there's latency or someone gets disconnected. The integrations are definitely the standout part of the platform and honestly I just wish there were even more of them. Even the video conferencing, despite not being the app's main purpose, holds up really well against dedicated tools like Zoom and Google Hangouts.

Cons

Most of the downsides come from notifications since they can be pretty unreliable whenever I'm not actively in front of the app. That said, in urgent situations it's not too hard to work around by relying on another communication method.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

KF

Kevin Figueroa

Marketing and Advertising, 1-10 employees

5.0
October 2022

Top speed

Pros

Its speed, friendly design and overall simplicity make it very pleasant to use.

Cons

There are too many push notifications and only the most essential ones should really be enabled by default.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KB

Karrie Brazaski

Professional Training & Coaching, 1-10 employees

4.0
October 2022

great for checking availability

Pros

It works really well for team communication especially being able to create channels around specific topics or groups of people. It's also very useful for sharing documents and checking who's online which helps a lot when the team is spread across different time zones.

Cons

messages can easily get buried in long comment threads so important communication sometimes gets lost. It would be much better if there were a built-in task feature or a clearer way to create follow-ups. We rely on other project management tools for that and we even joke that Slack is where tasks go to die since it's really a communication platform, not a project management system.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

5

DH

David Horrocks

Medical Devices, 500+ employees

4.0
October 2022

easy to join channels

Pros

Communication and chat are easily our favorite parts. Creating channels makes it simple for people to join, leave or be added by a team lead whenever that channel is relevant to their role.

Cons

We've noticed a bit of bloat from creating too many free-form channels but that's more on our side than a problem with the platform itself.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

9

MS

Manju Saroha

Hospitality, 500+ employees

5.0
October 2022

screen sharing works well

Pros

Compared with Microsoft messaging, this is much more user-friendly. Setting up separate channels and groups takes almost no effort and storing files or pulling them back later is hassle-free. Screen sharing is well thought out too, with the choice to share one screen or all screens. Starting a huddle is basically a one-click task and inviting others to join is just as simple.

Cons

it does not jump straight to the newest message automatically so I have to scroll from where I last left off. Also, the notification and screen-sharing settings need to be configured manually the first time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

SD

Simona Dinovetskiy

Internet, 500+ employees

5.0
October 2022

Our main source of communication

Pros

Pretty much all communication at my company runs through this tool, to the point where email is barely used anymore and that's a huge plus for me. I've never been a fan of email threads since you have to scan carefully to follow the order of messages, timestamps and replies, whereas here it's much more obvious who said what and when. Searching past topics is also really convenient, whether it's across the Workspace or inside a specific chat or channel from any point in time. My favorite parts are definitely the emoji reactions and how well link sharing works.

Cons

Honestly, there isn't anything that stands out as a real negative for me because it handles everything I need and then some. The only feature I don't really use is Huddles, mainly because it doesn't feel as strong as Google Hangouts to me. If it were better, it would probably save me time since I still end up setting up separate Google meetings instead of just flipping on the Huddle option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

A

Anonymous

Insurance, 500+ employees

5.0
October 2022

Perfect for developers

Pros

Built with developers in mind, this tool makes communication really simple. It also works very well for sharing messages widely across an entire company.

Cons

There isn't much to complain about since it covers pretty much every need. The only thing missing is better support when a bug happens.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LNR

Laly Noya RakotoniainaPadgett

Printing, 1-10 employees

5.0
October 2022

Work made effortless

Pros

Using this software has been a fantastic experience. It has really made my work feel much more manageable and convenient.

Cons

there isn't anything I dislike about this software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

RB

Rilwan Badru

Entertainment, 1-10 employees

5.0
October 2022

Price feels reasonable

Pros

Keeping in touch with the team is the strongest part of this tool, whether it's through video calls or audio conversations. The pricing feels reasonable and the support it offers to small businesses through credits really makes a difference for us.

Cons

The constant stream of notifications can get annoying at times. With a team of 6 full-time staff plus occasional freelancers, the alerts can sometimes become frustrating to keep up with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

9

ML

May Lam

Marketing and Advertising, 500+ employees

5.0
October 2022

Wide variety of emojis

Pros

Easy to stay in contact with team. I can set up channels for each department without any hassle and the wide range of emojis makes conversations feel more fun and engaging.

Cons

At this point, I honestly haven't run into anything that bothers me. Everything has been working really well for me and I have no complaints so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EJ

Edward Jones

Recreational Facilities and Services, 101-500 employees

5.0
October 2022

Supports business engagement

Pros

It does an excellent job of supporting day-to-day business engagement, whether it's remote access, content sharing or even project management. On top of that, meetings and other communication needs are available in the cloud which makes everything more accessible.

Cons

It also provides strong support for collaboration and overall business management. The remote assistance is well organized and dependable.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

KH

Kissara Hall

Music, 101-500 employees

5.0
October 2022

Best communication app

Pros

After more than three years using Slack as a QA, I can honestly say it's the best communication app I've worked with. The feature that stands out most compared with other tools is personal threads. They make day-to-day work much more manageable because general channels can get crowded fast and important messages are easy to miss. With personal threads, it's simple to message or share updates with one person directly without disrupting everyone else in the conversation.

Cons

I don't have any complaints. I've really enjoyed using this software. It's been a long time since I used the voice note feature so I can't say much about it but I'm glad to know that option is available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10