Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Lucy
Furniture, 51-100 employees
More than a year
“Smartsheet is a lifesaver for remote collaboration
Pros
Its outstanding versatility is its best aspect. With various modules and views beyond project management like ideation spreadsheets and document management it consolidates diverse functions under one roof.
Cons
Onboarding departments proved a bit challenging initially simplifying the interface further would be beneficial.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Kendra
Veterinary, 1-10 employees
More than a year
“Great for organization
Pros
I adore Smartsheet for business. It works exceptionally well for task tracking and scheduling supporting collaboration when shared with the team.
Cons
So far no identified features in Smartsheet that I dislike.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Erica
Real Estate, 11-50 employees
More than a year
“Lots of Bells and Whistles
Pros
I appreciate the interface and the ease of creating new sheets and automations. The realtime accessibility for my field team to assess and update Smartsheet is fantastic.
Cons
Customer service experience hasn't been great but fortunately haven't had many reasons to contact them.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Anonymous
Not Specified, 101-500 employees
More than a year
“A fantastic application for strategizing your team's operations
Pros
The Schedule feature provides a comprehensive timeline overview with useful filters. Its standout feature is the seamless onthefly editing within the same view simplifying allocation management and project additions.
Cons
Enhancements to the reports section could provide more indepth insights into project allocations and time investments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Jacob
Industrial Automation, 11-50 employees
More than a year
“Smartsheet A smart way to manage projects
Pros
This tool is excellent for viewing timeline information and establishing dependencies. It's relatively easy to learn and serves as a great project scheduling tool.
Cons
Dealing with many open projects not easy to gauge how shared resources impact the timelines of all projects.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Cristyn
Biotechnology, 500+ employees
More than a year
“Excellent cloudbased document and project management tool
Pros
Highly userfriendly I use it frequently for my projects due to its simplicity. I've explored all included functions and customer support is readily available if needed.
Cons
Creating required reports is a significant hassle the database's ability to retrieve and organize data is insufficient making report creation timeconsuming.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
simone
Entertainment, 1-10 employees
Less than 6 months
“Great
Pros
SmartSheet's impactful features are valuable in various scenarios.
Cons
Paying for certain features is occasional but with Smartsheet the value is worth the investment.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Nedim
Marketing and Advertising, 1-10 employees
More than a year
“Overview
Pros
We've used it extensively for scheduling tasks creating todo lists and managing project sheets for activities such as job application management.
Cons
Overall nothing is lacking although integration with thirdparty apps might take some time.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Courtenay
Construction, 11-50 employees
More than a year
“Smartsheets with Smart Features
Pros
Smartsheets is most helpful for maintaining organized information across the team for visibility. Realtime updates directly to the project enhance efficiency.
Cons
Function keys make it easy to delete or replace information adding a feature that logs activity showing deleted items and providing a restore function would reduce stress from accidental actions.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Ana Paula
Environmental Services, 1-10 employees
More than a year
“Better control of projects in an optimal way
Pros
I appreciate its simple and modernfriendly style with pleasant colors. It allows flexible selforganization and is userfriendly. Moreover the cost is zero for a single user and low for multiple users.
Cons
Imposes limitations on complex projects making it more suitable for small and mediumsized companies or large companies in less dataintensive areas.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Kelsea
Hospital & Health Care, 101-500 employees
More than a year
“In terms of project management Smartsheet is fantastic
Pros
The ability to view filter and modify tasks in real time within the same view along with assigning new projects to individual team members is a crucial feature of scheduling software.
Cons
Refinement is needed in the reporting aspect to gain a deeper understanding of resource allocation and project progress.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Nicolas
Financial Services, 101-500 employees
More than a year
“Improve realtime collaboration
Pros
Its capacity to create and manage online spreadsheets has significantly increased my efficiency. Advanced features like formulas and pivot tables accelerate data analysis. Realtime collaboration with my team enhances communication and coordination.
Cons
While Smartsheet is an excellent tool it requires some learning time to fully leverage all its functions and features.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Brandon
Financial Services, 101-500 employees
More than a year
“Powerful and collaborative tool
Pros
Effective realtime collaboration for our team providing a clear view of projects and tasks. Customization and automation options streamline operations. Integration with other tools and the generation of custom reports and dashboards are valuable.
Cons
Improvement is needed in managing documentation and attachments as organizing and finding files within the platform can be somewhat challenging.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Karuhiu
Health, Wellness and Fitness, 101-500 employees
More than a year
“Smartsheet For All
Pros
Impressive UFI expertise designed to adapt for projects tasks and team management. EMarketing optimization.
Cons
No issues to report as it exceeds expectations set during implementation all within one accessible platform.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Melanie
Non-Profit Organization Management, 1-10 employees
More than a year
“Smart choice for projects
Pros
Smartsheet's integrated functionality and features are a standout despite a slightly steeper learning curve that proves worthwhile to explore.
Cons
Smartsheet's pricing model especially for larger or crossfunctional teams may elevate costs and this is my primary concern.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Sierra
Design, 51-100 employees
More than a year
“Smartness in Project Management
Pros
The simplicity of centralizing information for global accessibility is a notable strength in Smartsheet. Perfect integrations with other tools and streamlined forms automation ensure realtime updates for all stakeholders.
Cons
New users might find Smartsheet overwhelming due to an abundance of functionalities.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Nazir
Entertainment, 1-10 employees
More than a year
“excellent program
Pros
Smartsheet has revolutionized our team's project management and collaboration. Its userfriendly interface and robust features make task and project creation tracking and updates a breeze significantly boosting productivity and efficiency.
Cons
While Smartsheet's customization is robust complex sheets may become challenging to manage potentially leading to a cluttered workspace if not handled carefully.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Alessio
Furniture, 11-50 employees
Less than a year
“Excellent workflow
Pros
Smartsheet excels with its userfriendly interface combining spreadsheet familiarity with realtime collaboration. Supporting various project management methods seamless integration with popular tools and impressive automation features set it apart as excellent software.
Cons
Smartsheet's advanced features have a noticeable learning curve and the cost might be a hindrance for smaller businesses. No other negative aspects to note.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Viv
Telecommunications, 101-500 employees
Less than a year
“Smartsheet
Pros
Smartsheet proves to be an excellent solution for teams seeking streamlined workflows. Its integration with thirdparty tools including Google Drive facilitates worksaving and filesharing.
Cons
Challenges arise with new updates on Smartsheet occasionally resulting in login failures on the mobile application. Despite this Smartsheet remains a potent tool for project management.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Attila
Chemicals, 500+ employees
More than a year
“Powerhouse for business operation
Pros
Our IT personnel find it remarkably quick and easy to integrate new features.
Cons
QuickBase poses no issues for us as we can handle any problems that arise.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10