Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

L

Lucy

Furniture, 51-100 employees

More than a year

5.0
October 2023

Smartsheet is a lifesaver for remote collaboration

Pros

Its outstanding versatility is its best aspect. With various modules and views beyond project management like ideation spreadsheets and document management it consolidates diverse functions under one roof.

Cons

Onboarding departments proved a bit challenging initially simplifying the interface further would be beneficial.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

K

Kendra

Veterinary, 1-10 employees

More than a year

5.0
October 2023

Great for organization

Pros

I adore Smartsheet for business. It works exceptionally well for task tracking and scheduling supporting collaboration when shared with the team.

Cons

So far no identified features in Smartsheet that I dislike.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

E

Erica

Real Estate, 11-50 employees

More than a year

5.0
October 2023

Lots of Bells and Whistles

Pros

I appreciate the interface and the ease of creating new sheets and automations. The realtime accessibility for my field team to assess and update Smartsheet is fantastic.

Cons

Customer service experience hasn't been great but fortunately haven't had many reasons to contact them.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 101-500 employees

More than a year

5.0
October 2023

A fantastic application for strategizing your team's operations

Pros

The Schedule feature provides a comprehensive timeline overview with useful filters. Its standout feature is the seamless onthefly editing within the same view simplifying allocation management and project additions.

Cons

Enhancements to the reports section could provide more indepth insights into project allocations and time investments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

J

Jacob

Industrial Automation, 11-50 employees

More than a year

4.0
October 2023

Smartsheet A smart way to manage projects

Pros

This tool is excellent for viewing timeline information and establishing dependencies. It's relatively easy to learn and serves as a great project scheduling tool.

Cons

Dealing with many open projects not easy to gauge how shared resources impact the timelines of all projects.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

C

Cristyn

Biotechnology, 500+ employees

More than a year

4.0
October 2023

Excellent cloudbased document and project management tool

Pros

Highly userfriendly I use it frequently for my projects due to its simplicity. I've explored all included functions and customer support is readily available if needed.

Cons

Creating required reports is a significant hassle the database's ability to retrieve and organize data is insufficient making report creation timeconsuming.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

S

simone

Entertainment, 1-10 employees

Less than 6 months

5.0
October 2023

Great

Pros

SmartSheet's impactful features are valuable in various scenarios.

Cons

Paying for certain features is occasional but with Smartsheet the value is worth the investment.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

N

Nedim

Marketing and Advertising, 1-10 employees

More than a year

5.0
October 2023

Overview

Pros

We've used it extensively for scheduling tasks creating todo lists and managing project sheets for activities such as job application management.

Cons

Overall nothing is lacking although integration with thirdparty apps might take some time.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

C

Courtenay

Construction, 11-50 employees

More than a year

4.0
October 2023

Smartsheets with Smart Features

Pros

Smartsheets is most helpful for maintaining organized information across the team for visibility. Realtime updates directly to the project enhance efficiency.

Cons

Function keys make it easy to delete or replace information adding a feature that logs activity showing deleted items and providing a restore function would reduce stress from accidental actions.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

AP

Ana Paula

Environmental Services, 1-10 employees

More than a year

5.0
October 2023

Better control of projects in an optimal way

Pros

I appreciate its simple and modernfriendly style with pleasant colors. It allows flexible selforganization and is userfriendly. Moreover the cost is zero for a single user and low for multiple users.

Cons

Imposes limitations on complex projects making it more suitable for small and mediumsized companies or large companies in less dataintensive areas.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

K

Kelsea

Hospital & Health Care, 101-500 employees

More than a year

4.0
October 2023

In terms of project management Smartsheet is fantastic

Pros

The ability to view filter and modify tasks in real time within the same view along with assigning new projects to individual team members is a crucial feature of scheduling software.

Cons

Refinement is needed in the reporting aspect to gain a deeper understanding of resource allocation and project progress.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

N

Nicolas

Financial Services, 101-500 employees

More than a year

5.0
October 2023

Improve realtime collaboration

Pros

Its capacity to create and manage online spreadsheets has significantly increased my efficiency. Advanced features like formulas and pivot tables accelerate data analysis. Realtime collaboration with my team enhances communication and coordination.

Cons

While Smartsheet is an excellent tool it requires some learning time to fully leverage all its functions and features.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

B

Brandon

Financial Services, 101-500 employees

More than a year

5.0
October 2023

Powerful and collaborative tool

Pros

Effective realtime collaboration for our team providing a clear view of projects and tasks. Customization and automation options streamline operations. Integration with other tools and the generation of custom reports and dashboards are valuable.

Cons

Improvement is needed in managing documentation and attachments as organizing and finding files within the platform can be somewhat challenging.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

K

Karuhiu

Health, Wellness and Fitness, 101-500 employees

More than a year

5.0
October 2023

Smartsheet For All

Pros

Impressive UFI expertise designed to adapt for projects tasks and team management. EMarketing optimization.

Cons

No issues to report as it exceeds expectations set during implementation all within one accessible platform.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

M

Melanie

Non-Profit Organization Management, 1-10 employees

More than a year

4.0
October 2023

Smart choice for projects

Pros

Smartsheet's integrated functionality and features are a standout despite a slightly steeper learning curve that proves worthwhile to explore.

Cons

Smartsheet's pricing model especially for larger or crossfunctional teams may elevate costs and this is my primary concern.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

S

Sierra

Design, 51-100 employees

More than a year

4.0
October 2023

Smartness in Project Management

Pros

The simplicity of centralizing information for global accessibility is a notable strength in Smartsheet. Perfect integrations with other tools and streamlined forms automation ensure realtime updates for all stakeholders.

Cons

New users might find Smartsheet overwhelming due to an abundance of functionalities.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

N

Nazir

Entertainment, 1-10 employees

More than a year

5.0
October 2023

excellent program

Pros

Smartsheet has revolutionized our team's project management and collaboration. Its userfriendly interface and robust features make task and project creation tracking and updates a breeze significantly boosting productivity and efficiency.

Cons

While Smartsheet's customization is robust complex sheets may become challenging to manage potentially leading to a cluttered workspace if not handled carefully.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Alessio

Furniture, 11-50 employees

Less than a year

5.0
October 2023

Excellent workflow

Pros

Smartsheet excels with its userfriendly interface combining spreadsheet familiarity with realtime collaboration. Supporting various project management methods seamless integration with popular tools and impressive automation features set it apart as excellent software.

Cons

Smartsheet's advanced features have a noticeable learning curve and the cost might be a hindrance for smaller businesses. No other negative aspects to note.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

V

Viv

Telecommunications, 101-500 employees

Less than a year

5.0
October 2023

Smartsheet

Pros

Smartsheet proves to be an excellent solution for teams seeking streamlined workflows. Its integration with thirdparty tools including Google Drive facilitates worksaving and filesharing.

Cons

Challenges arise with new updates on Smartsheet occasionally resulting in login failures on the mobile application. Despite this Smartsheet remains a potent tool for project management.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

A

Attila

Chemicals, 500+ employees

More than a year

4.0
October 2023

Powerhouse for business operation

Pros

Our IT personnel find it remarkably quick and easy to integrate new features.

Cons

QuickBase poses no issues for us as we can handle any problems that arise.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10