Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

L

Lillian

Hospital & Health Care, 500+ employees

More than a year

4.0
October 2023

Fields reports and dashboards can be easily added

Pros

It's an exceptional resource for tracking daily tasks and monitoring the progress of open tickets. The drill-down tool is truly fantastic and I rely on it at least five times per hour to assess next steps and plan accordingly.

Cons

Our experience with reporting issues has sometimes led to a lack of response or sudden closure of tickets by the support team. Currently we are facing an issue where users can access data in a hidden tab.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

K

Kelly

Health, Wellness and Fitness, 500+ employees

4.0
September 2023

Smartsheet Review

Pros

I find the software quite userfriendly and easy to use.

Cons

One drawback is the inability to quickly view encounters at a glance.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

9

J

Jennifer

Hospital and Health Care, 500+ employees

4.0
September 2023

The Ultimate Project Management Platform

Pros

Smartsheets feature of inviting external parties to use it as a project management dashboard is a major advantage. It helps them access restricted information and stay updated on project progress.

Cons

We require more detailed and automated analytical reports on a monthly basis.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

M

Magaly

Textiles, 11-50 employees

4.0
September 2023

Initial Impressions of Smartsheet

Pros

Collaborating in realtime with the team is a standout feature. Generating detailed reports based on accumulated data for precise decisionmaking is also highly beneficial.

Cons

Addressing complexity could be achieved by introducing additional membership plans with enhanced functionality.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

A

Amy

Banking, 51-100 employees

4.0
September 2023

Smartsheet for Effective Audit Management

Pros

Smartsheet is a great tool for managing audit processes, both internally and externally. It simplifies communication, document transfer, and organization, but accidental data deletion can be problematic.

Cons

The lack of an easy reset option after accidental deletions is a notable issue.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

A

Ana

Financial Services, 1-10 employees

5.0
September 2023

Transforming Project Management with Smartsheet

Pros

Realtime progress tracking through dashboards and diagrams provides a clear overview of all project aspects. Quick task creation, assignment, and realtime progress tracking are highly appreciated.

Cons

Improved onboarding resources or interactive tutorials would be beneficial for users.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 101-500 employees

5.0
September 2023

Collaborative Project Management Made Easy

Pros

Smartsheet simplifies team collaboration on projects, allowing users to share sheets, assign tasks, and provide work comments.

Cons

Some businesses may find it expensive, especially for larger teams, and theres a learning curve.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AY

Andrea Yarlyn

Marketing and Advertising, 1-10 employees

5.0
September 2023

Efficient Project Management Tool

Pros

Smartsheets realtime collaboration ability streamlines work processes, enabling simultaneous work on shared spreadsheets, task automation, and form creation.

Cons

Managing multiple ongoing projects can be challenging to oversee comprehensively.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

JN

Joel Neil

Media Production, 500+ employees

5.0
September 2023

Powerful Features for Project Management

Pros

Smartsheet offers powerful project management features and shortcuts for quick data input. Realtime collaboration on documents with notifications is highly beneficial.

Cons

Viewing all columns in a Gantt chart simultaneously can be challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

L

Laura

Hospital and Health Care, 500+ employees

4.0
September 2023

Efficient Project Time Management with Smartsheet

Pros

Smartsheet simplifies project tracking and deadline management. The platform is highly intuitive and versatile.

Cons

Modifying reports on the dashboard view can be limiting due to the absence of data source switching.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

S

Saskia

Restaurants, 500+ employees

5.0
September 2023

A MustHave for Project Managers

Pros

Smartsheet has been invaluable for project management, enabling realtime global collaboration. App and dashboard features help regulate information flow effectively.

Cons

Viewing all Gantt chart columns at once can be challenging, and navigation in the Gantt chart may need improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 500+ employees

5.0
September 2023

Very Useful Tool

Pros

Smartsheet makes schedule updates and adjustments effortless.

Cons

Lack of an autosave function and a collaborator function can be limiting.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

D

Dan

Security and Investigations, 500+ employees

5.0
September 2023

LongTerm Task Management Solution

Pros

Smartsheet has helped me keep things organized and efficient for several years.

Cons

Fortunately, there have been no significant issues, and any problems were resolved promptly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A

Amit

Information Technology and Services, 500+ employees

5.0
September 2023

Beyond Project Management

Pros

Smartsheet Software goes beyond project management, offering solutions for task deadlines, team collaboration, and work productivity.

Cons

Due to its extensive feature set, it may take some time to fully grasp the softwares capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

RA

Ronald Abilmar

Computer Software, 1-10 employees

4.0
September 2023

Transformative Tool for My Team

Pros

Smartsheet has been an incredibly useful and efficient tool for managing and tracking work and projects.

Cons

Some limitations in customization and flexibility for specific functionalities required process adjustments.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

V

Vishal

Information Technology and Services, 500+ employees

5.0
September 2023

Empowering Project Management Capabilities

Pros

Smartsheet Software empowers project management capabilities with its robust features, transforming project planning and work execution.

Cons

Based on our experience, the software is smooth and effective for online project management without any disadvantages.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

S

Sophie

Machinery, 11-50 employees

5.0
September 2023

Powerful Collaboration and Project Management

Pros

Smartsheets customizable project management features enhance task organization, progress tracking, and collaboration. The Gantt view and automation features boost efficiency.

Cons

Beginners may find the wealth of options and features overwhelming initially.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

J

Jessica

Consumer Goods, 11-50 employees

5.0
September 2023

Great for Project Management

Pros

The ability to upload various file types into project areas for team access is advantageous, improving task and project management.

Cons

Some colleagues may have difficulty navigating the program.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

C

Christina

Hospitality, 11-50 employees

5.0
September 2023

Streamlined Project Management with Smart Sheets

Pros

Smart Sheets is easy to use and allows realtime project work, simplifying tasks and improving efficiency.

Cons

There are no significant drawbacks, and it is easily understood if you are familiar with Excel.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

M

Meliss

Animation, 11-50 employees

5.0
September 2023

Comprehensive Project Management Solution

Pros

I use Smartsheet for everything and find it excellent, with no complaints.

Cons

No issues to report everything works perfectly.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9