Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Lillian
Hospital & Health Care, 500+ employees
More than a year
“Fields reports and dashboards can be easily added
Pros
It's an exceptional resource for tracking daily tasks and monitoring the progress of open tickets. The drill-down tool is truly fantastic and I rely on it at least five times per hour to assess next steps and plan accordingly.
Cons
Our experience with reporting issues has sometimes led to a lack of response or sudden closure of tickets by the support team. Currently we are facing an issue where users can access data in a hidden tab.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Kelly
Health, Wellness and Fitness, 500+ employees
“Smartsheet Review
Pros
I find the software quite userfriendly and easy to use.
Cons
One drawback is the inability to quickly view encounters at a glance.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Jennifer
Hospital and Health Care, 500+ employees
“The Ultimate Project Management Platform
Pros
Smartsheets feature of inviting external parties to use it as a project management dashboard is a major advantage. It helps them access restricted information and stay updated on project progress.
Cons
We require more detailed and automated analytical reports on a monthly basis.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Magaly
Textiles, 11-50 employees
“Initial Impressions of Smartsheet
Pros
Collaborating in realtime with the team is a standout feature. Generating detailed reports based on accumulated data for precise decisionmaking is also highly beneficial.
Cons
Addressing complexity could be achieved by introducing additional membership plans with enhanced functionality.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Amy
Banking, 51-100 employees
“Smartsheet for Effective Audit Management
Pros
Smartsheet is a great tool for managing audit processes, both internally and externally. It simplifies communication, document transfer, and organization, but accidental data deletion can be problematic.
Cons
The lack of an easy reset option after accidental deletions is a notable issue.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Ana
Financial Services, 1-10 employees
“Transforming Project Management with Smartsheet
Pros
Realtime progress tracking through dashboards and diagrams provides a clear overview of all project aspects. Quick task creation, assignment, and realtime progress tracking are highly appreciated.
Cons
Improved onboarding resources or interactive tutorials would be beneficial for users.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Anonymous
Not Specified, 101-500 employees
“Collaborative Project Management Made Easy
Pros
Smartsheet simplifies team collaboration on projects, allowing users to share sheets, assign tasks, and provide work comments.
Cons
Some businesses may find it expensive, especially for larger teams, and theres a learning curve.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrea Yarlyn
Marketing and Advertising, 1-10 employees
“Efficient Project Management Tool
Pros
Smartsheets realtime collaboration ability streamlines work processes, enabling simultaneous work on shared spreadsheets, task automation, and form creation.
Cons
Managing multiple ongoing projects can be challenging to oversee comprehensively.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Joel Neil
Media Production, 500+ employees
“Powerful Features for Project Management
Pros
Smartsheet offers powerful project management features and shortcuts for quick data input. Realtime collaboration on documents with notifications is highly beneficial.
Cons
Viewing all columns in a Gantt chart simultaneously can be challenging.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Laura
Hospital and Health Care, 500+ employees
“Efficient Project Time Management with Smartsheet
Pros
Smartsheet simplifies project tracking and deadline management. The platform is highly intuitive and versatile.
Cons
Modifying reports on the dashboard view can be limiting due to the absence of data source switching.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Saskia
Restaurants, 500+ employees
“A MustHave for Project Managers
Pros
Smartsheet has been invaluable for project management, enabling realtime global collaboration. App and dashboard features help regulate information flow effectively.
Cons
Viewing all Gantt chart columns at once can be challenging, and navigation in the Gantt chart may need improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Not Specified, 500+ employees
“Very Useful Tool
Pros
Smartsheet makes schedule updates and adjustments effortless.
Cons
Lack of an autosave function and a collaborator function can be limiting.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Dan
Security and Investigations, 500+ employees
“LongTerm Task Management Solution
Pros
Smartsheet has helped me keep things organized and efficient for several years.
Cons
Fortunately, there have been no significant issues, and any problems were resolved promptly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Amit
Information Technology and Services, 500+ employees
“Beyond Project Management
Pros
Smartsheet Software goes beyond project management, offering solutions for task deadlines, team collaboration, and work productivity.
Cons
Due to its extensive feature set, it may take some time to fully grasp the softwares capabilities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Ronald Abilmar
Computer Software, 1-10 employees
“Transformative Tool for My Team
Pros
Smartsheet has been an incredibly useful and efficient tool for managing and tracking work and projects.
Cons
Some limitations in customization and flexibility for specific functionalities required process adjustments.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Vishal
Information Technology and Services, 500+ employees
“Empowering Project Management Capabilities
Pros
Smartsheet Software empowers project management capabilities with its robust features, transforming project planning and work execution.
Cons
Based on our experience, the software is smooth and effective for online project management without any disadvantages.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Sophie
Machinery, 11-50 employees
“Powerful Collaboration and Project Management
Pros
Smartsheets customizable project management features enhance task organization, progress tracking, and collaboration. The Gantt view and automation features boost efficiency.
Cons
Beginners may find the wealth of options and features overwhelming initially.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Jessica
Consumer Goods, 11-50 employees
“Great for Project Management
Pros
The ability to upload various file types into project areas for team access is advantageous, improving task and project management.
Cons
Some colleagues may have difficulty navigating the program.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Christina
Hospitality, 11-50 employees
“Streamlined Project Management with Smart Sheets
Pros
Smart Sheets is easy to use and allows realtime project work, simplifying tasks and improving efficiency.
Cons
There are no significant drawbacks, and it is easily understood if you are familiar with Excel.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Meliss
Animation, 11-50 employees
“Comprehensive Project Management Solution
Pros
I use Smartsheet for everything and find it excellent, with no complaints.
Cons
No issues to report everything works perfectly.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9