Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Anushka

ELearning, 11-50 employees

5.0

Versatile Project and Task Management

Pros

Smartsheet is a fantastic platform for team collaboration on various tasks and projects, with a userfriendly interface.

Cons

The pricing of the subscription plan may be a limitation, and an autosave feature is missing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

K
Kushan

Construction, 500+ employees

5.0

Effective Project Planning and Tracking

Pros

Smartsheet eases project planning, task management, and progress monitoring, offering a comprehensive solution for construction teams.

Cons

Integration with other software can be challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

E
Ernest

Research, 11-50 employees

5.0

Impressive Progress Tracking and Analytics

Pros

I am thoroughly impressed with the progress tracking capabilities and the analytics tools. The analytics are indispensable, especially for most users.

Cons

One drawback is the steep learning curve for Smartsheet. Enhancing the platforms user-friendliness would be beneficial.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

E
Emma

Education Management, 500+ employees

3.0

Smart sheet

Pros

Great for collaborating with others and supporting teamwork.

Cons

Some features are not entirely clear leading to occasional confusion.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

D
Danika

Events Services, 1-10 employees

2.0

Mediocre Online Doc Solution

Pros

The only favorable aspect of this tool is that its available as an online document solution.

Cons

In my experience, I find the platform to be very clunky in terms of navigation, manipulation, and formatting.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

V
Victory

Writing and Editing, 51-100 employees

4.0

Save time and money with Smartsheet.

Pros

Smartsheet serves as a centralized location for task management offering powerful forms and dashboards that improve efficiency. Forms can be configured to allow users to submit data quickly improving workflow speed.

Cons

The inability to search all forms is a drawback particularly when dealing with a large number of forms. Updates and corrections can be timeconsuming when working with numerous forms.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

M
Maddie

Computer Games, 500+ employees

4.0

Managing daily tasks with Smartsheet is a simple task

Pros

Smartsheet simplifies task allocation to multiple users saving time and effort.

Cons

Notification system improvement needed to avoid missing important messages.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

B
Blessing

Management Consulting, 1-10 employees

3.0

Relatively effective but still a bit complicated

Pros

The program streamlines progress tracking and eliminates duplicated work enhancing delivery efficiency.

Cons

Data capturing can be complicated and the layout may require consulting for clarity.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

6

A
Angela

Automotive, 500+ employees

5.0

Useful for project scheduling

Pros

Effectively manages data and keeps schedules up to date with a granularity that exceeds standard worksheets.

Cons

Baseline access limited to the sheet owner causing issues when multiple departments share one schedule.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

M
Meredith

Computer Software, 500+ employees

5.0

Smartsheet takes the cake

Pros

Tracking multiple projects in various ways and developing highlevel dashboards for senior leaders is a key advantage.

Cons

Difficulty in finding templates that match specific goals and the need to explore resources like YouTube for setup guidance.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

M
Michelle

Marketing and Advertising, 500+ employees

5.0

Smartsheet Review

Pros

Smartsheet is adored for its advanced features akin to an online Excel. The ability to attach documents to rows is incredibly helpful.

Cons

Wishes for the ability to scroll horizontally while locked into a row and an autosave feature.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

L
Lori

Non-Profit Organization Management, 51-100 employees

5.0

So many uses

Pros

Smartsheet has been instrumental in our companys growth used for scheduling dispatching tasks workflows reporting and more. Its versatility and customizability are appreciated.

Cons

Desires the ability to format text in conversations.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

J
Julie

Hospital & Health Care, 500+ employees

4.0

Smartsheet is a highly effective tool for project management

Pros

Smartsheet facilitates efficient project management identifies resourceintensive workflows and offers a userfriendly experience. It extends beyond project management.

Cons

No shortcomings identified significant time and cost savings for a company of our size.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

S
Sowmya

Food & Beverages, 500+ employees

4.0

A tool with a lot of potential.

Pros

SmartSheets is a collaborative tool used for project and task management offering userfriendly features and automation workflows that reduce redundant communication. The online community provides valuable knowledge and networking opportunities.

Cons

Theres room for improvement in the focus on dashboards and reporting particularly for datadriven solutions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

B
Bridget

Commercial Real Estate, 500+ employees

5.0

Smartsheet

Pros

Enables multiple people to collaborate simultaneously.

Cons

Deployment across the entire company can be expensive.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

S
Shelby

Pharmaceuticals, 51-100 employees

5.0

Smartsheet Fair Review

Pros

I sought a solution for effortlessly creating and accessing live spreadsheets to generate time sheets for a nationally dispersed team of engineers. Smartsheet came to my rescue allowing me to create over 30 timesheets using its spreadsheet feature and providing live links for daily data input. This streamlined our manual processes and met all our requirements making it an ideal choice. Its a userfriendly system especially if youre familiar with spreadsheets and my entire team found it easy to access.

Cons

On a few occasions we encountered issues with autosaving which may have been due to connectivity.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Z
Zachary

Retail, 500+ employees

5.0

Improves on many fields Excel struggles in

Pros

Smartsheet stands out with its remarkable collaborative features and reminders making it an invaluable tool for collaborative projects. It allows you to invite individuals to edit specific cells eliminating concerns about unwanted changes.

Cons

One limitation is Smartsheets limited integration with Office 365 or Google Workspace making the transition from the included software suite challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

S
Sherrii

Marketing and Advertising, 11-50 employees

5.0

Smartsheet efficient but not userfriendly at times

Pros

I appreciate the ability to schedule and run reports as well as the various automation features. The option to store files within the program is highly useful.

Cons

Unfortunately some users found it challenging to grasp fundamental concepts. Although we attempted to require certification many users felt that the training was overly complex and timeconsuming.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J
Juhaina

Architecture & Planning, 1-10 employees

4.0

Amazing

Pros

Smartsheet is an incredibly useful application for managing employees and organizing tasks efficiently.

Cons

The process of organizing tasks and managing employees although useful may present some challenges.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

D
Danika

Events Services, 1-10 employees

2.0

Not userfriendly and frustrating formatting

Pros

Its an online document which is the sole advantage I find in it.

Cons

I find the platform to be clunky in terms of navigation manipulation and formatting.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

4

Functionality

5