ELearning, 11-50 employees
“Versatile Project and Task Management”
Pros
Smartsheet is a fantastic platform for team collaboration on various tasks and projects, with a userfriendly interface.
Cons
The pricing of the subscription plan may be a limitation, and an autosave feature is missing.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Construction, 500+ employees
“Effective Project Planning and Tracking”
Pros
Smartsheet eases project planning, task management, and progress monitoring, offering a comprehensive solution for construction teams.
Cons
Integration with other software can be challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Research, 11-50 employees
“Impressive Progress Tracking and Analytics”
Pros
I am thoroughly impressed with the progress tracking capabilities and the analytics tools. The analytics are indispensable, especially for most users.
Cons
One drawback is the steep learning curve for Smartsheet. Enhancing the platforms user-friendliness would be beneficial.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Education Management, 500+ employees
“Smart sheet”
Pros
Great for collaborating with others and supporting teamwork.
Cons
Some features are not entirely clear leading to occasional confusion.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Events Services, 1-10 employees
“Mediocre Online Doc Solution”
Pros
The only favorable aspect of this tool is that its available as an online document solution.
Cons
In my experience, I find the platform to be very clunky in terms of navigation, manipulation, and formatting.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Writing and Editing, 51-100 employees
“Save time and money with Smartsheet.”
Pros
Smartsheet serves as a centralized location for task management offering powerful forms and dashboards that improve efficiency. Forms can be configured to allow users to submit data quickly improving workflow speed.
Cons
The inability to search all forms is a drawback particularly when dealing with a large number of forms. Updates and corrections can be timeconsuming when working with numerous forms.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Computer Games, 500+ employees
“Managing daily tasks with Smartsheet is a simple task”
Pros
Smartsheet simplifies task allocation to multiple users saving time and effort.
Cons
Notification system improvement needed to avoid missing important messages.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Management Consulting, 1-10 employees
“Relatively effective but still a bit complicated”
Pros
The program streamlines progress tracking and eliminates duplicated work enhancing delivery efficiency.
Cons
Data capturing can be complicated and the layout may require consulting for clarity.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Automotive, 500+ employees
“Useful for project scheduling”
Pros
Effectively manages data and keeps schedules up to date with a granularity that exceeds standard worksheets.
Cons
Baseline access limited to the sheet owner causing issues when multiple departments share one schedule.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Computer Software, 500+ employees
“Smartsheet takes the cake”
Pros
Tracking multiple projects in various ways and developing highlevel dashboards for senior leaders is a key advantage.
Cons
Difficulty in finding templates that match specific goals and the need to explore resources like YouTube for setup guidance.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 500+ employees
“Smartsheet Review”
Pros
Smartsheet is adored for its advanced features akin to an online Excel. The ability to attach documents to rows is incredibly helpful.
Cons
Wishes for the ability to scroll horizontally while locked into a row and an autosave feature.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Non-Profit Organization Management, 51-100 employees
“So many uses”
Pros
Smartsheet has been instrumental in our companys growth used for scheduling dispatching tasks workflows reporting and more. Its versatility and customizability are appreciated.
Cons
Desires the ability to format text in conversations.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Hospital & Health Care, 500+ employees
“Smartsheet is a highly effective tool for project management”
Pros
Smartsheet facilitates efficient project management identifies resourceintensive workflows and offers a userfriendly experience. It extends beyond project management.
Cons
No shortcomings identified significant time and cost savings for a company of our size.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Food & Beverages, 500+ employees
“A tool with a lot of potential.”
Pros
SmartSheets is a collaborative tool used for project and task management offering userfriendly features and automation workflows that reduce redundant communication. The online community provides valuable knowledge and networking opportunities.
Cons
Theres room for improvement in the focus on dashboards and reporting particularly for datadriven solutions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Commercial Real Estate, 500+ employees
“Smartsheet”
Pros
Enables multiple people to collaborate simultaneously.
Cons
Deployment across the entire company can be expensive.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Pharmaceuticals, 51-100 employees
“Smartsheet Fair Review”
Pros
I sought a solution for effortlessly creating and accessing live spreadsheets to generate time sheets for a nationally dispersed team of engineers. Smartsheet came to my rescue allowing me to create over 30 timesheets using its spreadsheet feature and providing live links for daily data input. This streamlined our manual processes and met all our requirements making it an ideal choice. Its a userfriendly system especially if youre familiar with spreadsheets and my entire team found it easy to access.
Cons
On a few occasions we encountered issues with autosaving which may have been due to connectivity.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Retail, 500+ employees
“Improves on many fields Excel struggles in”
Pros
Smartsheet stands out with its remarkable collaborative features and reminders making it an invaluable tool for collaborative projects. It allows you to invite individuals to edit specific cells eliminating concerns about unwanted changes.
Cons
One limitation is Smartsheets limited integration with Office 365 or Google Workspace making the transition from the included software suite challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 11-50 employees
“Smartsheet efficient but not userfriendly at times”
Pros
I appreciate the ability to schedule and run reports as well as the various automation features. The option to store files within the program is highly useful.
Cons
Unfortunately some users found it challenging to grasp fundamental concepts. Although we attempted to require certification many users felt that the training was overly complex and timeconsuming.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Architecture & Planning, 1-10 employees
“Amazing”
Pros
Smartsheet is an incredibly useful application for managing employees and organizing tasks efficiently.
Cons
The process of organizing tasks and managing employees although useful may present some challenges.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Events Services, 1-10 employees
“Not userfriendly and frustrating formatting”
Pros
Its an online document which is the sole advantage I find in it.
Cons
I find the platform to be clunky in terms of navigation manipulation and formatting.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
4
Functionality
5