Total 775 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

29%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

IT

Isis Taylor

Insurance, 500+ employees

More than a year

4.0
September 2024

clear dashboards help alot!

Pros

The automation tools and dashboard features are the parts I enjoy most about using it.

Cons

One limitation is that sheet formatting doesn't offer the same level of flexibility as Excel.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Claudia

Healthcare, 500+ employees

More than a year

5.0
April 2024

Automate our workflow

Pros

Smartsheet lets us automate our projects very easily. In short it is reliable, and I can always count on it to get the job done.

Cons

I haven't come across any issues. It's highly effective.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

bulungu

Education, 101-500 employees

More than a year

5.0
April 2024

Perfect for project and team management

Pros

One of the things I really like about the tool is how flexible it is. It makes juggling multiple projects and working with my team so much easier.

Cons

Well I found it quite expensive as compared to alternatives that perform the same function.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Surace

Manufacturing, 51-100 employees

More than a year

5.0
April 2024

Makes my job stress-free

Pros

Since I started using Smartsheet, managing tasks and projects has become a simple task for me.

Cons

I can't think of many downsides. It is simply amazing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

W

Winnie

Education, 101-500 employees

More than a year

5.0
April 2024

A reliable tool...

Pros

Even non-technical team members of our team find it tool easy to use.

Cons

Occasionally, the loading time is quite long, resulting in delays.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mwangi

Education, 500+ employees

More than a year

5.0
April 2024

Works the best for us...

Pros

I really like how it makes project management and scheduling so much easier with its great features. Plus the customer support is also very helpful and always proactive.

Cons

It works perfectly fine, and I haven't faced any problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kaleb

Healthcare, 500+ employees

More than a year

5.0
April 2024

Lives up to its name

Pros

I absolutely love being able to collaborate with multiple people and use forms to gather data. Honestly, I can't imagine going back to work without it.

Cons

One thing I do not like is the use of complicated language for rules. It would be so much easier if I could just type what I want to do in plain words instead of having to deal with formulas.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Adriano

Public Sector, 11-50 employees

More than a year

5.0
April 2024

Works perfectly without causing any problems

Pros

When it comes to managing tasks and projects, Smartsheet is our go-to choice, and it has proven to be highly effective.

Cons

It fulfills all my needs, so for now I have nothing bad to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

Less than a year

5.0
April 2024

Great for smart work

Pros

I can easily handle discrepancies and discounted cash flows for internal checks and balances when I'm updating software, rerouting and validating metric transfers. In short it really helps keep everything in check.

Cons

One thing I have noticed is that compatibility across different operating systems is little tricky, especially when there are dependencies on various pathways.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kawa

Education, 101-500 employees

Less than a year

5.0
April 2024

Important for efficient project management

Pros

Well I really like how flexible Smartsheet is. It lets us create the exact types of sheets, forms and reports we need for our business.

Cons

One downside I've noticed with it is that it has fewer formatting options compared to most other spreadsheet softwares.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

P

Patrick

Construction, 51-100 employees

More than a year

3.0
April 2024

Provides the best experience

Pros

It is very easy to use. Plus, it feels like we are working with a spreadsheet, making it familiar to most users.

Cons

Its pro become cons at times as at times using Smartsheet feels a bit too much like a spreadsheet, and it can get a little tedious.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

6

S

Samita

Construction, 101-500 employees

More than a year

4.0
April 2024

Excellent for managing construction projects

Pros

What I love most is how Smartsheet automates construction project management procedures, saving me a significant amount of time.

Cons

When I first started setting things up, some of the features felt pretty intimidating to use.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A

Alana

Accounting, 1-10 employees

More than a year

5.0
April 2024

Worth the price

Pros

Task management has now become so easy for me, Thank to Smartsheet, and also it worths every penny.

Cons

I failed to find any dislikes as it is an exceptional software program.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Laura

Healthcare, 500+ employees

More than a year

5.0
April 2024

Packed with useful features

Pros

I value Smartsheet's reliability and its incredible features as they helped us streamline our work.

Cons

It has proven to be incredibly dependable, free form any flaws.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anna

Nonprofits, 51-100 employees

More than a year

5.0
April 2024

Managing projects is easy now

Pros

It serves as a comprehensive solution to us for creating, organizing, tracking and sharing multiple projects.

Cons

I can't think of any downsides to Smartsheet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

V

Victor

Oil & Energy, 11-50 employees

More than a year

5.0
April 2024

A remarkable tool

Pros

Smartsheet has empowered me to automate more than 90% of task and project management processes.

Cons

Since I joined my current organization as an intern, it has worked the best for me and has never let me down.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than a year

4.0
April 2024

Allows us to manage our team with ease

Pros

I absolutely loved how perfectly Smartsheet handled tasks and applied filters based on assignees, priority levels and expected completion dates. Overall, it is a highly intuitive software, and it integrates smoothly with other systems too like Google Forms.

Cons

Few thing I really wish for is the more intuitive mobile interface. When you're in property management, being able to quickly take notes and handle issues on the go is super important. And unfortunately, Smartsheet just didn't feel as smooth on my phone. It was a bit clunky and harder to navigate, especially compared to how easy it is to use on a desktop.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

F

Franklin

IT, 11-50 employees

More than a year

5.0
April 2024

Everything we need is here

Pros

Thanks to Smartsheet, I can manage projects and tasks on the go through its mobile application.

Cons

I have used it in almost all the agencies I'm currently involved with, and it functions perfectly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Barasa

Education, 101-500 employees

More than a year

5.0
April 2024

The ultimate tool for productivity and success

Pros

Well I really like is the collaborative capabilities of Smartsheet, which allow our various teams to access and share crucial project information from a single platform. Plus the intuitive automation tools make it simple to automate repetitive tasks.

Cons

Well I feel like it would be beneficial if the functionalities were improved to make it more suitable for hybrid project management scenarios.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

R

Riaan

Insurance, 11-50 employees

Less than a year

4.0
April 2024

Good for all sorts of projects

Pros

It has excellent document building capabilities and is ideal for projects of all sizes. Plus the high level of customization and powerful analytics are impressive. I also found the security features simply the best.

Cons

It lacks the capability for external connections, has a complex interface and certain features can be difficult to uses. Plus it took significant time of ours to learn. It also lags behind in terms of update time.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9