Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

E
Ernest

Research, 11-50 employees

5.0

An honest review of Smartsheet

Pros

The ability to track progress and utilize the analytics tools is remarkable. The analytics tools in particular are indispensable for most users.

Cons

Smartsheet has a steep learning curve and enhancing userfriendliness would be beneficial.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

R
Rono

Not Specified, N/A employees

4.0

Smartsheet is smart indeed From their useful functions to timely notifications.

Pros

Smartsheet impresses with its userfriendly design requiring only a basic understanding to navigate effectively. It offers a wide range of functions making it a versatile tool.

Cons

Despite its affordability Smartsheet can occasionally experience minor bugs.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

C
Carrie

Information Technology and Services, 500+ employees

5.0

Smartsheet becomes seamless

Pros

Smartsheets ability to facilitate collaboration and set up forms for survey data intake is invaluable for our teams project tracking needs.

Cons

However it can be clunky at times and finding specific features may require extra time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A
Amanda

Hospital & Health Care, 500+ employees

4.0

Smartsheet streamlines our project processes

Pros

Smartsheet provides an intuitive user interface and a wide range of tools for data visualization and management including dashboards Gantt charts and data structures. It streamlines our project operations especially for complex endeavors.

Cons

Differences in formula functions from Microsoft Excel can be confusing for beginners. Complex formulas can quickly exhaust storage capacity requiring regular sheet refreshing for accurate data display.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

R
Rubie

Pharmaceuticals, 500+ employees

5.0

Smartsheet for Tier Management System

Pros

Smartsheet is utilized in our company for the Tier Management System where various business metrics related to People Quality Safety Delivery and Cost are monitored. The visualization is highly impressive. It also serves as an effective problemsolving tracking tool facilitates communication supports project management aids in people recognition and tracks continuous improvement ideas. Automated notifications for action items with specific due dates are a significant advantage.

Cons

While excellent for visualization when used by a large group it requires a substantial number of trained administrators to update visuals and utilize formulas for automated sheets and visuals. It can be laborintensive at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

B
Brooks

Pharmaceuticals, 101-500 employees

5.0

If Excel and Microsoft Project Had a Baby

Pros

The abundance of features tailored for managing multiple projects and timelines is remarkable. It simplifies keeping track of both Excel data cells and project management tools.

Cons

It requires some basic training and understanding and its effectiveness varies based on the users proficiency level. Novices may find it less effective.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

J
Jessica

Consumer Goods, 11-50 employees

5.0

Great for Managing Projects

Pros

I appreciate the feature that allows us to easily upload various types of files such as attachments spreadsheets documents and images directly into the project space facilitating easy access for everyone involved.

Cons

Some of my colleagues encountered challenges in understanding the programs functionality.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

C
Christina

Hospitality, 11-50 employees

5.0

Smart Sheets User

Pros

Smart Sheets offers a userfriendly experience and realtime project collaboration which significantly streamlines our work tasks and enhances efficiency.

Cons

I have no specific drawbacks to mention as I come from an Excel background and find Smart Sheets easy to grasp.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

M
Meliss

Animation, 11-50 employees

5.0

Perfect for My Projects

Pros

I find Smartsheet extremely userfriendly and it has become my goto tool for managing all my projects.

Cons

I have no complaints everything works perfectly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

N
Nilesh

E-Learning, 11-50 employees

5.0

A Top Tool for Project Management

Pros

Smartsheet boasts a welldesigned user interface that enables project breakdown realtime collaboration and file attachments. It offers various task views and security features.

Cons

The absence of an autosave feature limited tracking options and high internet consumption are minor drawbacks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

E
Ethan

Information Technology and Services, 500+ employees

5.0

Ultimate Task Management

Pros

Smartsheet stands out as the best software for task and project management with its convenient features.

Cons

I have no regrets using this software it serves its purpose well.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

N
Nyibori

Telecommunications, 500+ employees

4.0

Versatile and Powerful Productivity Solution

Pros

Smartsheets simplicity and userfriendliness make it accessible to individuals with varying tech skills without extensive training.

Cons

Smartsheets can be costly for larger teams so its crucial to examine pricing options carefully.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A
Anonymous

Anonymous, 101-500 employees

5.0

Very Agile Project Collaboration Solution

Pros

Welldesigned dashboards make it easy for teams to track tasks and projects with improved charting features compared to Excel for data analysis.

Cons

Native integrations are limited Zapier is often required adding extra steps and costs.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A
Adam

Marketing and Advertising, 1-10 employees

5.0

Powerful Forms Spreadsheets

Pros

Smartsheet offers advanced functionality not typically found in Excel or Google Docs.

Cons

The user interface may feel slightly outdated and less intuitive though not problematic.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

K
Kirstin

Marketing and Advertising, 101-500 employees

5.0

Flexible Collaboration OntheGo

Pros

Ive used Smartsheet for various purposes over the past 10 years and appreciate its customizability and seamless integration capabilities.

Cons

It would be helpful to have the ability to create multiple tabs within a single sheet.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

MK
Mitesh Kumar

Civil Engineering, 101-500 employees

4.0

Easy and Versatile Project Management

Pros

Smartsheet is userfriendly and versatile allowing multiple tasks within a project to be managed with ease.

Cons

Occasionally there is slowness and expandingcollapsing details can be confusing.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

D
Diana

Marketing and Advertising, 1-10 employees

5.0

A MustHave Tool for Team Efficiency

Pros

Smartsheet impressively facilitates collaboration and boosts efficiency in our teams work organization and monitoring.

Cons

Some performance issues may arise when handling large datasets or advanced features simultaneously.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

G
Grace

Retail, 500+ employees

4.0

Fantastic Resource for Teamwork

Pros

Smartsheets keeps all information notes files and contacts in one place combining spreadsheet familiarity with additional features.

Cons

Setting up Smartsheet can be complex and requires an internal Smartsheet expert which is essential for its effectiveness.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A
Ayanda

Construction, 11-50 employees

3.0

Smartsheet Review

Pros

One of the pros of this software is its ability to set automated reminders and alarms.

Cons

The limited availability of templates is a drawback.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

A
Anonymous

Anonymous, 500+ employees

5.0

Performance and Features

Pros

Smartsheet provides a clear and structured view making task management easy.

Cons

It offers limited integration with thirdparty tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9