Construction, 11-50 employees
“MustHave Tool for Team Collaboration”
Pros
An impressive feature is the softwares ability to facilitate collaboration and maximize efficiency in my team.
Cons
Slowness and performance issues can occasionally occur especially with large data sets and advanced features.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Marketing and Advertising, 1-10 employees
“Simple Easy and Perfect”
Pros
Smartsheet has effectively addressed my primary challenge. I had been searching for a project management tool with specific features like data retention policies and customermanaged encryption among others. The pricing plans are reasonable and offer impressive functionalities. I appreciate the user interface and the straightforward design.
Cons
I couldnt identify any issues but their support team is exceptional.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Computer Software, 51-100 employees
“Best Charts and Workflow management experience”
Pros
The Gantt charts Project Portfolio management and communication features in Smartsheet are exceptional. The user interface is also highly commendable.
Cons
While Smartsheet generally performs well there could be room for some improvements in certain areas.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Information Technology and Services, 500+ employees
“Good app for project planning and project tasks scheduling”
Pros
Smartsheet is a flexible and customizable app that allows the creation of dashboards charts graphs and reports to visualize and share data. It also supports data export to other formats.
Cons
However Smartsheet has a learning curve and could benefit from additional addons to enhance certain features.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Computer Networking, 11-50 employees
“Smartsheet review”
Pros
Smartsheet proves to be a powerful project management tool offering a wide range of features and functionality. It allows users to create and manage various types of projects providing flexibility in tracking project progress.
Cons
One limitation is its limited collaboration features.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Health, Wellness and Fitness, 500+ employees
“Smartsheet is a topnotch tool for teamwork”
Pros
Smartsheet has streamlined our sales activities by managing customer data entry for both inhouse and external marketing teams. It offers a versatile tool for managing a wide range of work.
Cons
One challenge is the slow customer service response times and issues with visibility and user experience.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Retail, 500+ employees
“Brilliant project management portal”
Pros
Smartsheet emerges as the most adaptable and effective project management portal for planning and executing projects and tasks.
Cons
In my experience it rarely encounters issues making it nearly perfect for project and task management.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Construction, 11-50 employees
“Functional and dependable”
Pros
The reporting feature is highly valuable and ease of navigation simplifies usage. Responsive customer support adds to the reliability of Smartsheet.
Cons
One improvement could be the ability to undo activities from the activity tracker and autopopulation for commonly used words.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Architecture & Planning, 11-50 employees
“Versatile work management platform”
Pros
Smartsheet provides an extensive selection of project management tools enabling efficient planning scheduling and monitoring of projects of varying complexity. It promotes easy collaboration among teams allowing file attachments updates sharing and task comments.
Cons
Some features on mobile devices may be restricted or less userfriendly compared to the desktop version.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Consumer Goods, 101-500 employees
“Smartsheet Review”
Pros
Smartsheet operates like Excel and offers easy sharing capabilities with others.
Cons
Im still exploring its features as a firsttime user and no major issues have surfaced yet.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Education Management, 51-100 employees
“One view one place securely and reliable”
Pros
Smartsheet has been a timesaving solution for multiple communication channels thanks to its comprehensive functions and benefits. Automation setup eliminates the need for constant reminders.
Cons
Although efficient it could benefit from recorded dashboards for training and setup purposes.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Financial Services, 500+ employees
“Fantastic project management”
Pros
Ive thoroughly enjoyed my experience with Smartsheet as it has allowed me to efficiently manage both personal and team projects.
Cons
I couldnt find any flaws in the Smartsheet software its truly an excellent project management tool.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Entertainment, 11-50 employees
“Seamless to use”
Pros
The platform excels in delivering an enhanced user experience showcasing innovative features ensuring reliable performance and offering an intuitive interface resulting in a remarkable overall experience.
Cons
Some areas for improvement include a learning curve potential costs compatibility challenges limited support feature overload and customization limitations which may detract from the user experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 500+ employees
“Very smart”
Pros
Smartsheets ease of use and templates simplify project setup making it a smart choice for various project sizes and complexities.
Cons
The main drawback is the cost especially when adding occasional users which can be costprohibitive.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Anonymous, 101-500 employees
“Smartsheet has become an invaluable tool for managing our teams workflow”
Pros
I love the customizable sheets and templates that allow us to tailor Smartsheet to our specific needs. Realtime updates and notifications keep us all on the same page.
Cons
I wish the mobile app had more functionality but thats likely coming soon.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Financial Services, 500+ employees
“Thomass Review”
Pros
Smartsheet is an elegant product that integrates well with other software.
Cons
At times it can be a bit clunky requiring workarounds.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Information Technology and Services, 500+ employees
“Smartsheet allows me to be more organized collaborative and productive”
Pros
Smartsheets intuitive interface simplifies task delegation document collaboration and realtime progress monitoring aiding in streamlining business operations.
Cons
New users may take some time to become comfortable with the interface but there are helpful howto videos available.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
ElectricalElectronic Manufacturing, 51-100 employees
“Smartsheet Empowering Project Management and Collaboration”
Pros
Smartsheet provides robust task management capabilities allowing users to create assign and track tasks efficiently fostering seamless task collaboration and organization.
Cons
Becoming familiar with all the features and customization options may require some time and effort.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Anonymous, 51-100 employees
“Smartsheet Best Tool for Project Management”
Pros
Smartsheet offers a wide range of customization options to tailor project management to specific requirements.
Cons
Theres nothing to dislike about Smartsheet.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Information Technology and Services, 51-100 employees
“My Sincere Experience With Online Projects Management Tool”
Pros
Smartsheet is uniquely designed for all online projects management team management via BIM and adding due dates on projects.
Cons
Theres nothing to dislike about its functionality and services since it overdelivers.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9