Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

M
Mohit

Computer Software, 1-10 employees

4.0

Having good experience

Pros

I appreciate the autopopulation of fields and the efficiency of completing tasks with fewer clicks and typing.

Cons

It would be beneficial if the software could display some statistics.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

H
Heidi

Consumer Services, 500+ employees

5.0

Simple but effective

Pros

I like how I can link multiple Smartsheet documents to my dashboard for convenient access to everything I need for my daily job.

Cons

The copypaste function can be finicky especially when coming from an Excel background.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

B
Bryan

Computer Software, 1-10 employees

3.0

Smartsheet review

Pros

I appreciated the ability to download the sheets I needed without hidden obligations.

Cons

The customer care is terrible or perhaps a better term is nonexistent. Contacting support leads to automated emails directing you to check the articles.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

A
Anonymous

Anonymous, 1-10 employees

4.0

Smartsheet

Pros

Smartsheet is a powerful and customizable project management tool ideal for teams that need to collaborate on projects and track progress.

Cons

Pages do not update in realtime and addons are required for time tracking and resource management.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

B
Bobby

Maritime, 101-500 employees

4.0

Smartsheet

Pros

This software is easy to use and straightforward to learn with an intuitive interface.

Cons

No real cons except when changing your email and needing to update it in the system.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 1-10 employees

More than a year

5.0

You Need Smartsheet

Pros

Smartsheet provides a diverse array of templates for various administrative tasks, eliminating the need to create forms, documents, and spreadsheets, thus saving time and effort.

Cons

This tool is fantastic, and I can't find any drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J
Jesse

Design, 500+ employees

More than a year

5.0

Thoughts

Pros

My sole appreciation lies in its ability to facilitate sheet sharing.

Cons

I have reservations about many aspects of it, and I wish the editing functionality resembled that of Excel.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

S
Stephanie

Construction, 1-10 employees

More than a year

5.0

Smartsheets - Easiest thing to use in a long time!

Pros

Its user-friendly nature stands out, with a helpful search bar for quick navigation when unsure of where to find items. The interface is straightforward and easy to navigate.

Cons

Occasionally, the system may exhibit slight delays in loading, possibly due to internet connectivity. Aside from that, there's nothing displeasing about Smartsheets.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

M
Mic

Hospital & Health Care, 500+ employees

More than a year

5.0

Useful for team groups

Pros

Smartsheet offers various customizable views, such as grid views, calendar views, Kanban boards, and Gantt charts. In contrast, Excel is limited to the traditional grid view.

Cons

Sometimes, when handling extensive data for analysis, the entire process feels less seamless, and I find myself searching for information. This might be because I haven't fully explored all the functionalities yet.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

N
Nerissa

Hospitality, 11-50 employees

Less than a year

5.0

Smartsheet review for casino during covid

Pros

With immediate information updates via wifi, data remained up-to-date. The tool worked seamlessly for importing time sheets for payroll purposes and offered accessibility on smartphones, a definite plus.

Cons

It lacks offline capturing capability, leading to manual capture during connectivity issues. Once the internet is restored, the data must be inputted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

H
Harley

Apparel & Fashion, 1-10 employees

Less than 6 months

5.0

Best project management software

Pros

The ease of use and excellent customer support service were standout features.

Cons

It's flawless, truly the best one on the market.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

C
Chad

Civil Engineering, 101-500 employees

Less than a year

5.0

Great for Task Management

Pros

A fantastic tool for tracking task progress during implementations. Team members can add notes and comments, and the tool allows the functionality of attaching documents and videos to tasks. It proves intuitive and easy to use, requiring minimal training for end-users.

Cons

I haven't encountered any negatives or downsides to the product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E
Em

Computer Software, 51-100 employees

More than a year

5.0

Great tool, does its job, can't find a thing to improve

Pros

This tool is a favorite, especially when more sophistication than Google Sheets is needed. It excels with a proficient administrator who can automate update reminders.

Cons

While it excels with an administrator, this tool demands constant attention. It's incredibly powerful, but without someone overseeing Smartsheet's upkeep, it could be less than useful.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

S
Sherry

Medical Devices, 51-100 employees

More than a year

5.0

Smartsheet is So Easy and Effective, you Must Have it!

Pros

Learning Smartsheet is straightforward, aided by webinars, a learning platform ("university"), and a vibrant community forum for questions and announcements. Its formulas and nuances are akin to Excel, making the transition easy. The responsive community forum proves invaluable for problem-solving.

Cons

Some Excel features are absent in Smartsheet, such as VLOOKUP, which may cause issues with column movements or insertions. While Excel offers XLOOKUP, in Smartsheet, I must still use INDEX/MATCH. The list of such limitations is small.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

S
Sandra

Computer Software, 500+ employees

More than a year

5.0

Smartsheet - Manage and Track your Projects

Pros

An outstanding software for collaboration and work management. It excels in managing calendars, assigning tasks, and tracking projects. The mobile application adds to its versatility.

Cons

It faces limitations in integration and requires improvement in customer support/service. Additionally, no free versions are available.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

A
Audrey

Information Technology and Services, 500+ employees

More than a year

5.0

Smartsheet simplifies project management

Pros

Smartsheet has been an invaluable tool for over a decade. It effectively tracks ad sales and accommodates multiple projects concurrently, accessible to various users simultaneously.

Cons

Smartsheet's learning curve for more advanced features has room for improvement. While the basics are easy to grasp, mastering complex features like formula creation and workflow automation may take time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anthony

Information Technology and Services, 500+ employees

Less than a year

5.0

Learn the basics for Smartsheets.

Pros

Featuring a powerful and customizable spreadsheet-style UI, Smartsheet offers both free and paid licensing options on its website. The platform provides a centralized view of all tasks for every team member.

Cons

Everything is based on spreadsheets and lacks visual appeal. Overcoming the learning curve may pose challenges for new users.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

T
Tina

Food Production, 500+ employees

Less than 6 months

5.0

Smart Sheet Review

Pros

As a newcomer to Smart Sheet, I appreciated its ease of use, providing visibility into all ongoing tasks and their resolutions.

Cons

When responding to the sheet, spacing between the last person's answer and my new answer was not possible. It seemed a bit cramped.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

P
Pranay

Construction, 11-50 employees

5.0

Good one

Pros

Particularly noteworthy is its simplicity coupled with excellent presentation.

Cons

Your service should serve as your advertisement; your advertisement should not be your service.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

L
Lanell

Information Technology and Services, 51-100 employees

Less than 6 months

5.0

Making charts look great with ease

Pros

Onboarding was effortless, with team members loving the product and discovering new ways to utilize its features.

Cons

Initially, it was challenging to determine if someone needed a license, but after figuring it out, it proved to be great.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9