Computer Software, 1-10 employees
“Having good experience”
Pros
I appreciate the autopopulation of fields and the efficiency of completing tasks with fewer clicks and typing.
Cons
It would be beneficial if the software could display some statistics.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Consumer Services, 500+ employees
“Simple but effective”
Pros
I like how I can link multiple Smartsheet documents to my dashboard for convenient access to everything I need for my daily job.
Cons
The copypaste function can be finicky especially when coming from an Excel background.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Computer Software, 1-10 employees
“Smartsheet review”
Pros
I appreciated the ability to download the sheets I needed without hidden obligations.
Cons
The customer care is terrible or perhaps a better term is nonexistent. Contacting support leads to automated emails directing you to check the articles.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Anonymous, 1-10 employees
“Smartsheet”
Pros
Smartsheet is a powerful and customizable project management tool ideal for teams that need to collaborate on projects and track progress.
Cons
Pages do not update in realtime and addons are required for time tracking and resource management.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Maritime, 101-500 employees
“Smartsheet”
Pros
This software is easy to use and straightforward to learn with an intuitive interface.
Cons
No real cons except when changing your email and needing to update it in the system.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Not Specified, 1-10 employees
More than a year
“You Need Smartsheet”
Pros
Smartsheet provides a diverse array of templates for various administrative tasks, eliminating the need to create forms, documents, and spreadsheets, thus saving time and effort.
Cons
This tool is fantastic, and I can't find any drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Design, 500+ employees
More than a year
“Thoughts”
Pros
My sole appreciation lies in its ability to facilitate sheet sharing.
Cons
I have reservations about many aspects of it, and I wish the editing functionality resembled that of Excel.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Construction, 1-10 employees
More than a year
“Smartsheets - Easiest thing to use in a long time!”
Pros
Its user-friendly nature stands out, with a helpful search bar for quick navigation when unsure of where to find items. The interface is straightforward and easy to navigate.
Cons
Occasionally, the system may exhibit slight delays in loading, possibly due to internet connectivity. Aside from that, there's nothing displeasing about Smartsheets.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Hospital & Health Care, 500+ employees
More than a year
“Useful for team groups”
Pros
Smartsheet offers various customizable views, such as grid views, calendar views, Kanban boards, and Gantt charts. In contrast, Excel is limited to the traditional grid view.
Cons
Sometimes, when handling extensive data for analysis, the entire process feels less seamless, and I find myself searching for information. This might be because I haven't fully explored all the functionalities yet.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Hospitality, 11-50 employees
Less than a year
“Smartsheet review for casino during covid”
Pros
With immediate information updates via wifi, data remained up-to-date. The tool worked seamlessly for importing time sheets for payroll purposes and offered accessibility on smartphones, a definite plus.
Cons
It lacks offline capturing capability, leading to manual capture during connectivity issues. Once the internet is restored, the data must be inputted.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Apparel & Fashion, 1-10 employees
Less than 6 months
“Best project management software”
Pros
The ease of use and excellent customer support service were standout features.
Cons
It's flawless, truly the best one on the market.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Civil Engineering, 101-500 employees
Less than a year
“Great for Task Management”
Pros
A fantastic tool for tracking task progress during implementations. Team members can add notes and comments, and the tool allows the functionality of attaching documents and videos to tasks. It proves intuitive and easy to use, requiring minimal training for end-users.
Cons
I haven't encountered any negatives or downsides to the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 51-100 employees
More than a year
“Great tool, does its job, can't find a thing to improve”
Pros
This tool is a favorite, especially when more sophistication than Google Sheets is needed. It excels with a proficient administrator who can automate update reminders.
Cons
While it excels with an administrator, this tool demands constant attention. It's incredibly powerful, but without someone overseeing Smartsheet's upkeep, it could be less than useful.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Medical Devices, 51-100 employees
More than a year
“Smartsheet is So Easy and Effective, you Must Have it!”
Pros
Learning Smartsheet is straightforward, aided by webinars, a learning platform ("university"), and a vibrant community forum for questions and announcements. Its formulas and nuances are akin to Excel, making the transition easy. The responsive community forum proves invaluable for problem-solving.
Cons
Some Excel features are absent in Smartsheet, such as VLOOKUP, which may cause issues with column movements or insertions. While Excel offers XLOOKUP, in Smartsheet, I must still use INDEX/MATCH. The list of such limitations is small.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Computer Software, 500+ employees
More than a year
“Smartsheet - Manage and Track your Projects”
Pros
An outstanding software for collaboration and work management. It excels in managing calendars, assigning tasks, and tracking projects. The mobile application adds to its versatility.
Cons
It faces limitations in integration and requires improvement in customer support/service. Additionally, no free versions are available.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Smartsheet simplifies project management”
Pros
Smartsheet has been an invaluable tool for over a decade. It effectively tracks ad sales and accommodates multiple projects concurrently, accessible to various users simultaneously.
Cons
Smartsheet's learning curve for more advanced features has room for improvement. While the basics are easy to grasp, mastering complex features like formula creation and workflow automation may take time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Information Technology and Services, 500+ employees
Less than a year
“Learn the basics for Smartsheets.”
Pros
Featuring a powerful and customizable spreadsheet-style UI, Smartsheet offers both free and paid licensing options on its website. The platform provides a centralized view of all tasks for every team member.
Cons
Everything is based on spreadsheets and lacks visual appeal. Overcoming the learning curve may pose challenges for new users.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Food Production, 500+ employees
Less than 6 months
“Smart Sheet Review”
Pros
As a newcomer to Smart Sheet, I appreciated its ease of use, providing visibility into all ongoing tasks and their resolutions.
Cons
When responding to the sheet, spacing between the last person's answer and my new answer was not possible. It seemed a bit cramped.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Construction, 11-50 employees
“Good one”
Pros
Particularly noteworthy is its simplicity coupled with excellent presentation.
Cons
Your service should serve as your advertisement; your advertisement should not be your service.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 51-100 employees
Less than 6 months
“Making charts look great with ease”
Pros
Onboarding was effortless, with team members loving the product and discovering new ways to utilize its features.
Cons
Initially, it was challenging to determine if someone needed a license, but after figuring it out, it proved to be great.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9