Food Production, 500+ employees
More than a year
“Smartsheet - the project management expert of our team”
Pros
Smartsheet's standout feature is simplifying and visualizing project management. It automates task reminder emails and facilitates easy sharing of updates. The ability to attach files streamlines team collaboration and serves as a centralized source for information and document approvals.
Cons
There is a learning curve with Smartsheet due to its extensive capabilities. It's easy to feel overwhelmed if you're unsure about how to use it. The customer service team was instrumental in helping us learn to create sheets that would benefit our team the most.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Construction, 11-50 employees
More than a year
“Smartsheet”
Pros
Smartsheet streamlines the tracking and scheduling of materials, fostering real-time collaboration between suppliers and field teams. Early notifications about potential delays or issues with shipments contribute to an efficient process.
Cons
One aspect I dislike is the necessity to always select a contact when replying to messages. It seems redundant to choose the same contact after selecting the option to reply to their message.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Printing, 1-10 employees
More than a year
“Project Management Made Easy”
Pros
The functionality of Smartsheet's cells can be challenging; if unintentionally edited, it can disrupt an entire line of data, necessitating a feature to make cells un-editable.
Cons
The primary drawback lies in the potential disruption caused by unintentional cell editing, impacting an entire data line until the replaced information is identified. It would be beneficial to have an option to render cells uneditable.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Import and Export, 11-50 employees
More than a year
“Works Well, great basic automations, add-ons like Brand Folder and Calendar are expensive”
Pros
Smartsheet lacks some basic features present in Excel, such as copying and pasting between sheets, causing occasional annoyance.
Cons
Missing some fundamental functionalities present in Excel, such as copying and pasting between sheets, Smartsheet can occasionally be frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Food Production, 51-100 employees
More than a year
“Great way to collaborate on a project”
Pros
An internet connection is required for Smartsheet use, posing an inconvenience for users without constant connectivity.
Cons
A drawback is the necessity to be online for product usage, contingent on internet connectivity, posing an inconvenience.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Law Practice, 1-10 employees
“Not my cup of tea”
Pros
The learning curve for Smartsheet, especially for advanced features, can be time-consuming. Full exploration is essential for optimal utilization.
Cons
The learning curve for Smartsheets, to thoroughly understand its functionalities, proved time-consuming and occasionally challenging in finding specific functionalities.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Computer Software, 500+ employees
More than a year
“Good For Value, Scale Limits”
Pros
Smartsheet's limitations in formatting options and a steep learning curve are drawbacks. It may lack advanced formatting found in traditional spreadsheet programs.
Cons
Among the less favored aspects of Smartsheet are limitations in extensive formatting options and a steep learning curve. While offering basic formatting, it lacks advanced options found in traditional spreadsheet programs, necessitating time and training for effective use.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Design, 51-100 employees
Less than 6 months
“Task Management”
Pros
Setting up Smartsheet is less straightforward than using a shared Google sheet, demanding time for feature comprehension.
Cons
Setting up Smartsheet is not as straightforward as using a shared Google sheet, demanding time to comprehend features for optimal utilization.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Information Technology and Services, 51-100 employees
More than a year
“Smartsheet: Simplifying Project Management and Team Collaboration.”
Pros
Smartsheet's reporting capabilities may be limited, hindering comprehensive project progress and team performance overview.
Cons
Smartsheet's reporting capabilities are restricted, hindering a comprehensive overview of project progress and team performance. It may lack advanced budgeting tools crucial for specific businesses, requiring careful assessment before commitment.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Hospitality, 500+ employees
Less than a year
“Great tool for Task management”
Pros
Data backup and recovery in Smartsheet need improvement for enhanced reliability.
Cons
Improvement is needed in data backup and recovery processes.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Electrical/Electronic Manufacturing, 101-500 employees
More than a year
“Increasing productivity with Smartsheet”
Pros
Navigating Smartsheet can be challenging with numerous projects, impacting ease of use.
Cons
Navigating the platform and finding needed features can be challenging, especially with numerous projects and worksheets in progress.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 51-100 employees
Less than 6 months
“Nicole Review”
Pros
Some users may find it challenging to grasp formulas in Smartsheet.
Cons
Formulas on Smartsheet remain a challenge to figure out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Textiles, 1-10 employees
“The ease of adding data and work is great.”
Pros
Users may encounter difficulties in keeping people accountable to the tool, requiring closer attention.
Cons
Overall satisfaction leaves nothing to be considered least.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Chemicals, 101-500 employees
More than a year
“Complete project management tool, it has all the capabilities a project manager could want.”
Pros
Smartsheet's learning curve for advanced features may be steep, requiring improved onboarding resources.
Cons
Clarifying conditions and assignments could be improved, especially for complex projects. More instructional videos or visual aids would be beneficial for users in setting up dashboards.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Health, Wellness and Fitness, 500+ employees
Less than a year
“With Smartsheet, collaboration between employees is much smoother”
Pros
Initial confusion and challenges may arise when using Smartsheet, but training enhances ease of use.
Cons
While Smartsheet is user-friendly, the graphics area can be complex, requiring manual data entry, which may pose challenges for those unfamiliar with similar programs or Excel.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
E-Learning, 500+ employees
Less than 6 months
“Very Helpful”
Pros
Certain features may be missing, making sheets less user-friendly, but they don't cause significant issues.
Cons
It may pose a challenge for users unfamiliar with this type of program.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
E-Learning, 51-100 employees
Less than a year
“My expirience of use Smartsheet”
Pros
Smartsheet's limitations in customization options, formatting, and performance with large datasets are noteworthy.
Cons
Limitations include customization options, formatting challenges, and performance concerns with large datasets. Additional customization options for visual elements, UI, and form designs are desired. Formatting options can be limiting for complex requirements, and performance may be affected with extensive datasets.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Graphic Design, 500+ employees
More than a year
“Efficient Project and Workflow Management.”
Pros
Reporting limitations and the learning curve are challenges highlighted by some users of Smartsheet.
Cons
Some users find reporting limitations in Smartsheet, impacting a comprehensive overview of project progress and team performance. Advanced budgeting tools may be lacking for certain business needs.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Telecommunications, 11-50 employees
More than a year
“A Robust Project Management Tool with Collaborative Power”
Pros
Smartsheet's limitations in advanced formatting and the learning curve are drawbacks, but it proves valuable post-learning curve.
Cons
Limitations in advanced formatting options and a learning curve are aspects I found least favorable about Smartsheet. While it provides basic formatting, it lacks features found in traditional spreadsheets, requiring time and training. Once mastered, it proves valuable for project management and collaboration.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 51-100 employees
More than a year
“Like a mix of google sheets and monday”
Pros
Smartsheet functions similarly to Google Sheets, providing real-time document visibility for collaborative edits. The ability to trace individual contributions is a notable feature.
Cons
Utilizing Smartsheet resembles how individuals employ Google Sheets, offering comparable functionality, although Google Sheets is a more economical option.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10