Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

N

Nathan

Computer Games, 500+ employees

5.0
May 2023

love it

Pros

Abundant useful details and ease of use are standout features of Smartsheet.

Cons

It encountered frequent glitches and crashes during my usage attempts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Christine

Restaurants, 51-100 employees

More than a year

5.0
May 2023

Every Company needs Smartsheet

Pros

Over my years of using Smartsheet, the simplicity in creating forms and regular backups has been enjoyable. The built-in functions for data connectivity and publication significantly simplify project management, making it a highly recommended tool.

Cons

The app version could benefit from additional features and optimization. Nevertheless, I acknowledge the efforts made by Smartsheet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R

Ripon

Education Management, 500+ employees

Less than 6 months

5.0
May 2023

Best tool for project management and workflow management

Pros

Renowned for its intuitive interface and user-friendly features, Smartsheet is a preferred choice across organizations. Offering project management features like resource allocation, Gantt charts, and collaborative tools, it ensures efficient task and project management.

Cons

Reporting limitations have been highlighted by users, impacting the overall visibility of project progress and team performance. While Smartsheet includes various project management features, some users note the absence of advanced budgeting tools.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
May 2023

Review - Smartsheet

Pros

Smartsheet stands out as the premier work management platform, facilitating collaboration, business process automation, and successful target achievement through team involvement.

Cons

All features of Smartsheet are commendable.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

S

Shoaib

Apparel & Fashion, 1-10 employees

More than a year

5.0
May 2023

Reviewing the the best Project management Tool.

Pros

Syncing with smartphones and iPads enhances accessibility, and features like collaborative workspace, automated workflows, customizable templates, and mobile accessibility make Smartsheet a versatile and powerful tool for project management, task tracking, and team collaboration.

Cons

Certain aspects pose challenges, such as setting up complex workflows or customizing reports to precise specifications.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Allison

Accounting, 500+ employees

Less than a year

5.0
May 2023

Smart sheet review

Pros

The ease of use in Smartsheet, especially for individuals with limited experience, is commendable. Creating reports and sheets with data from existing sheets requires no coding, simplifying the process.

Cons

The difficulty in referencing single cell objects in other sheets and limitations in creating and utilizing reports are aspects I find least favorable about Smartsheet.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

P

Prajjwal

Information Technology and Services, 101-500 employees

More than a year

5.0
May 2023

When it comes to efficient and effective project management, Smartsheet is your best friend!

Pros

Smartsheet excels in effective project management and data analysis, offering flexibility in collaboration. Its support responsiveness surpasses competitors, ensuring quick resolutions to inconveniences encountered during the adaptation process.

Cons

No significant complaints have arisen; initial issues were resolved in subsequent updates. The steep learning curve is expected due to the extensive project management features, ultimately streamlining internal operations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

J

Jose

Program Development, 51-100 employees

Less than a year

5.0
May 2023

Smartsheet is a good project manager with good M. Project features

Pros

Smartsheet's capability to collect information from various sheets and compile it into a single document is noteworthy. It streamlines data entry, incorporating Microsoft Project functionalities while maintaining user-friendly features.

Cons

Some features are available only as add-ons, and choosing the location as a standard feature is desired. While there is a variety of formulas, more options would be welcomed. Improving calculation accuracy on multiple sheets is suggested. The site's usability is good, but alternatives with automatic coloring for charts may be more attractive. Exporting capabilities are limited.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

M

Monalisha

Information Technology and Services, 500+ employees

More than a year

5.0
May 2023

Easy Management

Pros

Simplifying task management, Smartsheet enhances efficiency and facilitates easy tasking.

Cons

There are no cons for me; it's working smoothly to date.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Jessica

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0
May 2023

Smartsheet - A bit confusing

Pros

Despite offering diverse design variations for spreadsheets, Smartsheet's design outlook may seem a bit complicated initially.

Cons

The cluttered appearance and difficulty in navigation, especially on mobile devices, are disliked. Loading times can be a bit prolonged.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

R

Rain

Hospital & Health Care, 11-50 employees

More than a year

5.0
May 2023

Smartsheet

Pros

Smartsheet's simplicity and ease of understanding were evident during the initial learning phase.

Cons

Occasional delays in loading were experienced.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

D

Daniela

Information Technology and Services, 101-500 employees

Less than 6 months

5.0
May 2023

Great dashboards for project management

Pros

Smartsheet proves valuable for creating online Gantt charts in project management. Its user-friendly interface makes schedule creation and task assignment straightforward.

Cons

Real-time collaboration issues arise when multiple people work on the same document, making simultaneous changes without immediate visibility.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

F

Flavio

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
May 2023

Smartsheet a more pratical way to solve problems

Pros

Smartsheet, as a whole, impresses with its ease and practicality in performing various tasks.

Cons

Optimization is needed for tracking, and improvements are suggested for spreadsheets.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

K

Kondal

Computer Software, 500+ employees

Less than a year

5.0
May 2023

Smartsheet - Manages Task

Pros

Smartsheet enables users to create and manage projects and tasks efficiently, allowing for custom dashboards, easy task editing, and document attachment.

Cons

Not suitable for large organizations due to its simplistic features, and the absence of a free version is noted.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

V

Venita

Marketing and Advertising, 1-10 employees

More than a year

5.0
May 2023

If you are old school Excel this tool is going to take some getting used to!

Pros

SmartSheets, a powerful tool exceeding Excel in features, offers endless possibilities. Online tutorials aid in becoming proficient, requiring patience and practice for mastery.

Cons

Enhanced customer support consistency and reliability could benefit SmartSheets users, especially when complex issues arise beyond basic tutorials.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

I

Ian

Telecommunications, 51-100 employees

More than a year

5.0
May 2023

Great Tool

Pros

For serious project management needs, SmartSheets provides in-depth project analysis, delivery date definition, and dependency tracking.

Cons

Difficulty of use is noted for those lacking motivation or new to the tool, emphasizing that Smartsheets requires serious attention.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
April 2023

Smartsheet connects everyone to the projects, common goal.

Pros

One aspect of Smartsheet that myself and everyone in my office appreciate is its analytics and reporting capabilities. These features allow for easy access to crucial project management data, making it straightforward to identify trends and potential areas for improvement across projects.

Cons

Despite being primarily a spreadsheet tool, Smartsheet's interface lacks user-friendliness. This makes data analysis and charting challenging without manually navigating columns and charts.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

K

Kate?ina

Hospital & Health Care, 500+ employees

5.0
April 2023

Smartsheet review

Pros

Smartsheet serves as an excellent tool for task evidence, offering ease of use and a wide array of features. Its mobile app also functions seamlessly.

Cons

The free version is limited, and the Pro version is quite expensive. Otherwise, I haven't encountered any significant disadvantages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K

Kaschief

Airlines/Aviation, 11-50 employees

More than a year

5.0
April 2023

Effective software for Businesses

Pros

With its sleek interface and robust security, Smartsheet is ideal for additional tasks and team collaboration. It excels in creating charts, spreadsheets, and various graphs.

Cons

There's no free version, and patience is required to master all the tools.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

S

Sarah

Information Technology and Services, 500+ employees

More than a year

4.0
April 2023

In the workplace, Smartsheet is an indispensable tool

Pros

I appreciate Smartsheet's cutting-edge capabilities when creating documents for my business or colleagues. It provides a streamlined platform for collaborative spreadsheet work across teams and divisions.

Cons

My only issue is learning all the features for creating new sheets. Occasionally having pop-ups with helpful tips is acceptable to me.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10