Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Nathan
Computer Games, 500+ employees
“love it
Pros
Abundant useful details and ease of use are standout features of Smartsheet.
Cons
It encountered frequent glitches and crashes during my usage attempts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christine
Restaurants, 51-100 employees
More than a year
“Every Company needs Smartsheet
Pros
Over my years of using Smartsheet, the simplicity in creating forms and regular backups has been enjoyable. The built-in functions for data connectivity and publication significantly simplify project management, making it a highly recommended tool.
Cons
The app version could benefit from additional features and optimization. Nevertheless, I acknowledge the efforts made by Smartsheet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Ripon
Education Management, 500+ employees
Less than 6 months
“Best tool for project management and workflow management
Pros
Renowned for its intuitive interface and user-friendly features, Smartsheet is a preferred choice across organizations. Offering project management features like resource allocation, Gantt charts, and collaborative tools, it ensures efficient task and project management.
Cons
Reporting limitations have been highlighted by users, impacting the overall visibility of project progress and team performance. While Smartsheet includes various project management features, some users note the absence of advanced budgeting tools.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
“Review - Smartsheet
Pros
Smartsheet stands out as the premier work management platform, facilitating collaboration, business process automation, and successful target achievement through team involvement.
Cons
All features of Smartsheet are commendable.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Shoaib
Apparel & Fashion, 1-10 employees
More than a year
“Reviewing the the best Project management Tool.
Pros
Syncing with smartphones and iPads enhances accessibility, and features like collaborative workspace, automated workflows, customizable templates, and mobile accessibility make Smartsheet a versatile and powerful tool for project management, task tracking, and team collaboration.
Cons
Certain aspects pose challenges, such as setting up complex workflows or customizing reports to precise specifications.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Allison
Accounting, 500+ employees
Less than a year
“Smart sheet review
Pros
The ease of use in Smartsheet, especially for individuals with limited experience, is commendable. Creating reports and sheets with data from existing sheets requires no coding, simplifying the process.
Cons
The difficulty in referencing single cell objects in other sheets and limitations in creating and utilizing reports are aspects I find least favorable about Smartsheet.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Prajjwal
Information Technology and Services, 101-500 employees
More than a year
“When it comes to efficient and effective project management, Smartsheet is your best friend!
Pros
Smartsheet excels in effective project management and data analysis, offering flexibility in collaboration. Its support responsiveness surpasses competitors, ensuring quick resolutions to inconveniences encountered during the adaptation process.
Cons
No significant complaints have arisen; initial issues were resolved in subsequent updates. The steep learning curve is expected due to the extensive project management features, ultimately streamlining internal operations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Jose
Program Development, 51-100 employees
Less than a year
“Smartsheet is a good project manager with good M. Project features
Pros
Smartsheet's capability to collect information from various sheets and compile it into a single document is noteworthy. It streamlines data entry, incorporating Microsoft Project functionalities while maintaining user-friendly features.
Cons
Some features are available only as add-ons, and choosing the location as a standard feature is desired. While there is a variety of formulas, more options would be welcomed. Improving calculation accuracy on multiple sheets is suggested. The site's usability is good, but alternatives with automatic coloring for charts may be more attractive. Exporting capabilities are limited.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Monalisha
Information Technology and Services, 500+ employees
More than a year
“Easy Management
Pros
Simplifying task management, Smartsheet enhances efficiency and facilitates easy tasking.
Cons
There are no cons for me; it's working smoothly to date.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jessica
Health, Wellness and Fitness, 11-50 employees
More than a year
“Smartsheet - A bit confusing
Pros
Despite offering diverse design variations for spreadsheets, Smartsheet's design outlook may seem a bit complicated initially.
Cons
The cluttered appearance and difficulty in navigation, especially on mobile devices, are disliked. Loading times can be a bit prolonged.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Rain
Hospital & Health Care, 11-50 employees
More than a year
“Smartsheet
Pros
Smartsheet's simplicity and ease of understanding were evident during the initial learning phase.
Cons
Occasional delays in loading were experienced.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Daniela
Information Technology and Services, 101-500 employees
Less than 6 months
“Great dashboards for project management
Pros
Smartsheet proves valuable for creating online Gantt charts in project management. Its user-friendly interface makes schedule creation and task assignment straightforward.
Cons
Real-time collaboration issues arise when multiple people work on the same document, making simultaneous changes without immediate visibility.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Flavio
Marketing and Advertising, 1-10 employees
Less than 6 months
“Smartsheet a more pratical way to solve problems
Pros
Smartsheet, as a whole, impresses with its ease and practicality in performing various tasks.
Cons
Optimization is needed for tracking, and improvements are suggested for spreadsheets.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Kondal
Computer Software, 500+ employees
Less than a year
“Smartsheet - Manages Task
Pros
Smartsheet enables users to create and manage projects and tasks efficiently, allowing for custom dashboards, easy task editing, and document attachment.
Cons
Not suitable for large organizations due to its simplistic features, and the absence of a free version is noted.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Venita
Marketing and Advertising, 1-10 employees
More than a year
“If you are old school Excel this tool is going to take some getting used to!
Pros
SmartSheets, a powerful tool exceeding Excel in features, offers endless possibilities. Online tutorials aid in becoming proficient, requiring patience and practice for mastery.
Cons
Enhanced customer support consistency and reliability could benefit SmartSheets users, especially when complex issues arise beyond basic tutorials.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ian
Telecommunications, 51-100 employees
More than a year
“Great Tool
Pros
For serious project management needs, SmartSheets provides in-depth project analysis, delivery date definition, and dependency tracking.
Cons
Difficulty of use is noted for those lacking motivation or new to the tool, emphasizing that Smartsheets requires serious attention.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
“Smartsheet connects everyone to the projects, common goal.
Pros
One aspect of Smartsheet that myself and everyone in my office appreciate is its analytics and reporting capabilities. These features allow for easy access to crucial project management data, making it straightforward to identify trends and potential areas for improvement across projects.
Cons
Despite being primarily a spreadsheet tool, Smartsheet's interface lacks user-friendliness. This makes data analysis and charting challenging without manually navigating columns and charts.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Kate?ina
Hospital & Health Care, 500+ employees
“Smartsheet review
Pros
Smartsheet serves as an excellent tool for task evidence, offering ease of use and a wide array of features. Its mobile app also functions seamlessly.
Cons
The free version is limited, and the Pro version is quite expensive. Otherwise, I haven't encountered any significant disadvantages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kaschief
Airlines/Aviation, 11-50 employees
More than a year
“Effective software for Businesses
Pros
With its sleek interface and robust security, Smartsheet is ideal for additional tasks and team collaboration. It excels in creating charts, spreadsheets, and various graphs.
Cons
There's no free version, and patience is required to master all the tools.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Sarah
Information Technology and Services, 500+ employees
More than a year
“In the workplace, Smartsheet is an indispensable tool
Pros
I appreciate Smartsheet's cutting-edge capabilities when creating documents for my business or colleagues. It provides a streamlined platform for collaborative spreadsheet work across teams and divisions.
Cons
My only issue is learning all the features for creating new sheets. Occasionally having pop-ups with helpful tips is acceptable to me.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10