Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

T

Tareq

Building Materials, 500+ employees

More than a year

5.0
April 2023

Thanks to several useful features, the team members are able to proficiently handle the workflow.

Pros

Smartsheet's customizable interface simplifies task preparation to suit our needs. Automation streamlines administrative procedures and workflow management, while task scheduling options facilitate tracking and identifying outstanding activities. The platform's handling of project data ensures privacy and allows for easy collaboration through emails, document attachments, and comments. The customizable dashboards are particularly useful for highlighting key information.

Cons

While there are some imperfections, constant upgrades and new features help alleviate these issues. Though the learning curve may be steep initially, continuous practice and guidance make procedures easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

marina

Graphic Design, 11-50 employees

More than a year

5.0
April 2023

Smartsheet

Pros

Its ease of use and flexibility in managing various project types make Smartsheet a standout choice.

Cons

Smartsheet is a cloud-based project management and collaboration tool offering features like task tracking, resource management, and automated workflows.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

J

Jennifer

Entertainment, 11-50 employees

Less than 6 months

5.0
April 2023

Smartsheet review by Jen

Pros

After familiarizing myself with Smartsheet and watching the introductory video, I found it easy to customize and use. From CRM and automation to task and project management, its features are extensive and greatly aid collaboration.

Cons

Paying $32 per month per user isn't feasible for us. Previously, there may have been a free tier, but now, after the 30-day trial, there's no free version available. The trial is limited and doesn't address all potential customer queries.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

R

rachel

Machinery, 51-100 employees

More than a year

5.0
April 2023

Easy to Tack and Update Projects

Pros

What I love most about Smartsheet is its ease of use, which simplifies project tracking effortlessly.

Cons

Prior computer experience is necessary to grasp its usage. Some older generations struggle with setup, but if you're familiar with Excel, this platform is a breeze.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Gulshan

Information Technology and Services, 500+ employees

More than a year

5.0
April 2023

A Complete Package for all your Project Management needs

Pros

The user experience with Smartsheet is simple yet comprehensive, catering to various project management aspects and adaptable to specific requirements. Its high level of customization and powerful workflow automation significantly improve efficiency and simplify project workflows, allowing users to focus on other tasks with confidence in the tool's reliability.

Cons

I wouldn't list any cons. However, some features could be improved to make it a complete package, such as text formatting and enhancing the real-time update feature for ensuring all users/team members receive up-to-date information. Sheet size limits were occasionally problematic in some projects, but manageable.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

S

Sarah

Telecommunications, 11-50 employees

Less than a year

5.0
April 2023

Smartsheet Review

Pros

Smartsheet offers detailed customization options with a plethora of features.

Cons

There's a lot to learn and grasp initially. The pages also don't update in real-time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

5.0
April 2023

Great for tracking actions

Pros

Smartsheet is significantly easier and faster to use compared to Excel for tracking projects and meeting actions. Its ability to support multiple users updating simultaneously makes it a much tidier alternative.

Cons

Its cost is high compared to Excel, which comes free with MS Office.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

S

Sylvianne

Consumer Goods, 101-500 employees

Less than a year

5.0
April 2023

Smarter Project Management with Smartsheet

Pros

Smartsheet has proven invaluable for managing projects and collaborating with my team. Customizable views allow me to focus on essential information easily.

Cons

I've noticed the mobile app isn't as robust as the desktop version, which can be frustrating when accessing projects on the go.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

V

Viveka

Information Technology and Services, 500+ employees

More than a year

3.0
April 2023

Smartsheet

Pros

Smartsheet is a collaborative work management tool that simplifies project, task, and workflow management online. Its automation features help save time by streamlining repetitive tasks, and seamless integration with other tools enhances its utility.

Cons

Being cloud-based, Smartsheet relies on internet connectivity. Outages or poor connectivity can prevent users from accessing projects and tasks.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

5

Functionality

5

S

Sam

Alternative Dispute Resolution, 1-10 employees

Less than a year

5.0
April 2023

Great excel alternative

Pros

I prefer Smartsheet over Excel for its ease of use, especially for marketing tasks.

Cons

There aren't enough integrations; automations have to be built manually.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Maria

Airlines/Aviation, 11-50 employees

More than a year

4.0
April 2023

Smartsheet Review

Pros

The automation capabilities of Smartsheet have greatly streamlined repetitive tasks for me. I also appreciate its seamless integration with popular apps like Google Drive and Slack, enhancing my work efficiency.

Cons

While I'm a big fan of Smartsheet, I've encountered a few drawbacks worth noting. Primarily, I find the learning curve steep for some users, especially those unfamiliar with spreadsheet applications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amanda

Marketing and Advertising, 1-10 employees

5.0
April 2023

I like SmartSheet because it's a practical application to use.

Pros

I appreciated the practicality, user-friendliness, and diverse tools offered by SmartSheet. The provision of a 30-day free trial allowed us to explore and approve its features.

Cons

The downside is its limitations, which hinder our ability to effectively manage calls.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anuj

Information Technology and Services, 51-100 employees

Less than 6 months

4.0
April 2023

Conveniently usable software

Pros

My experience with Smartsheet during my recent internship has been incredibly positive. It efficiently handles various tasks and facilitates communication among team members. Tracking project timelines and resolving issues like time management and scheduling emails are particularly impressive features.

Cons

Smartsheet boasts an incredibly intuitive interface, requiring no advanced training. I have no reservations about it; I thoroughly enjoy using it. In my role as a team leader, I effectively oversee and track my teammates' tasks.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

M

mxolisi

Environmental Services, 1-10 employees

Less than a year

5.0
April 2023

SmartSheet: The Better Project Management Software

Pros

Smartsheet proves to be an excellent tool for managing numerous projects in one centralized location. It allows for seamless sharing and collaboration, enabling quick realization of results. Interactive graphs and other useful features make it one of the most appealing software options on the market.

Cons

As a beginner, tackling the learning curve can feel overwhelming. A more straightforward guide to navigate this curve would be beneficial.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

C

Cesar

Accounting, 1-10 employees

Less than 6 months

2.0
April 2023

Inefficient and frustrating: My experience with SmartSheet

Pros

One of SmartSheet's strengths is its intuitive interface, facilitating seamless navigation and project collaboration. Customizable views and automated workflows further enhance its adaptability and efficiency. Moreover, the platform offers a variety of templates and integrations with other tools, making it a comprehensive project management solution.

Cons

A significant downside of Smartsheet lies in its restricted customization options for the user interface, resulting in challenges when tailoring the platform to specific business requirements. This limitation can lead to less efficient workflows and frustration among users seeking greater flexibility in their project management tools.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

2

Functionality

3

L

Laiba

Education Management, 51-100 employees

Less than a year

3.0
April 2023

Smartsheet is basically use to manage Our project plans and this is the best tool in my toolbox

Pros

There's a plethora of templates available for customizing my sheets, which is the optimal method for tailoring them. It's beginner-friendly with excellent tools and fantastic features.

Cons

Sometimes their website experiences lag, and I believe they could incorporate additional functionalities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

K

Keli

Events Services, 1-10 employees

5.0
April 2023

making your work lighter and more dynamic

Pros

Currently on the free trial, I'm already impressed with Smartsheet's offerings, especially the ability to log in with Microsoft 365, which simplifies my tasks.

Cons

So far, my experience has been excellent. It's very simple and practical. I believe the paid versions will offer even more benefits.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L

Laiba

Education Management, 51-100 employees

Less than a year

5.0
April 2023

Smartsheet is basically use to manage Our project plans and this is the best tool in my toolbox

Pros

The abundance of customizable templates in Smartsheet is a standout feature, offering the best way to tailor sheets. Beginners find it easy to learn with impressive tools and features.

Cons

Page lagging occurs at times, and the addition of more features is recommended.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

J

Jothika

Information Technology and Services, 500+ employees

Less than 6 months

5.0
April 2023

Smart Sheet-Collaboration Tool

Pros

Smartsheet enhances collaboration and internal communication, providing an efficient way to track projects. Notably, its file-sharing feature adds to its appeal.

Cons

Limitations in entering data on forms are personally experienced, with challenges in incorporating charts, cards, and animated images.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

S

Shelby

Construction, 11-50 employees

More than a year

5.0
April 2023

Great solution for Project Management

Pros

Smartsheet's strength lies in its ability to customize solutions according to individual needs.

Cons

The Scheduling portion is identified as an area that could benefit from improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9