Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Tareq
Building Materials, 500+ employees
More than a year
“Thanks to several useful features, the team members are able to proficiently handle the workflow.
Pros
Smartsheet's customizable interface simplifies task preparation to suit our needs. Automation streamlines administrative procedures and workflow management, while task scheduling options facilitate tracking and identifying outstanding activities. The platform's handling of project data ensures privacy and allows for easy collaboration through emails, document attachments, and comments. The customizable dashboards are particularly useful for highlighting key information.
Cons
While there are some imperfections, constant upgrades and new features help alleviate these issues. Though the learning curve may be steep initially, continuous practice and guidance make procedures easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
marina
Graphic Design, 11-50 employees
More than a year
“Smartsheet
Pros
Its ease of use and flexibility in managing various project types make Smartsheet a standout choice.
Cons
Smartsheet is a cloud-based project management and collaboration tool offering features like task tracking, resource management, and automated workflows.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jennifer
Entertainment, 11-50 employees
Less than 6 months
“Smartsheet review by Jen
Pros
After familiarizing myself with Smartsheet and watching the introductory video, I found it easy to customize and use. From CRM and automation to task and project management, its features are extensive and greatly aid collaboration.
Cons
Paying $32 per month per user isn't feasible for us. Previously, there may have been a free tier, but now, after the 30-day trial, there's no free version available. The trial is limited and doesn't address all potential customer queries.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
rachel
Machinery, 51-100 employees
More than a year
“Easy to Tack and Update Projects
Pros
What I love most about Smartsheet is its ease of use, which simplifies project tracking effortlessly.
Cons
Prior computer experience is necessary to grasp its usage. Some older generations struggle with setup, but if you're familiar with Excel, this platform is a breeze.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gulshan
Information Technology and Services, 500+ employees
More than a year
“A Complete Package for all your Project Management needs
Pros
The user experience with Smartsheet is simple yet comprehensive, catering to various project management aspects and adaptable to specific requirements. Its high level of customization and powerful workflow automation significantly improve efficiency and simplify project workflows, allowing users to focus on other tasks with confidence in the tool's reliability.
Cons
I wouldn't list any cons. However, some features could be improved to make it a complete package, such as text formatting and enhancing the real-time update feature for ensuring all users/team members receive up-to-date information. Sheet size limits were occasionally problematic in some projects, but manageable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Sarah
Telecommunications, 11-50 employees
Less than a year
“Smartsheet Review
Pros
Smartsheet offers detailed customization options with a plethora of features.
Cons
There's a lot to learn and grasp initially. The pages also don't update in real-time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 11-50 employees
“Great for tracking actions
Pros
Smartsheet is significantly easier and faster to use compared to Excel for tracking projects and meeting actions. Its ability to support multiple users updating simultaneously makes it a much tidier alternative.
Cons
Its cost is high compared to Excel, which comes free with MS Office.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Sylvianne
Consumer Goods, 101-500 employees
Less than a year
“Smarter Project Management with Smartsheet
Pros
Smartsheet has proven invaluable for managing projects and collaborating with my team. Customizable views allow me to focus on essential information easily.
Cons
I've noticed the mobile app isn't as robust as the desktop version, which can be frustrating when accessing projects on the go.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Viveka
Information Technology and Services, 500+ employees
More than a year
“Smartsheet
Pros
Smartsheet is a collaborative work management tool that simplifies project, task, and workflow management online. Its automation features help save time by streamlining repetitive tasks, and seamless integration with other tools enhances its utility.
Cons
Being cloud-based, Smartsheet relies on internet connectivity. Outages or poor connectivity can prevent users from accessing projects and tasks.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
5
Functionality
5
Sam
Alternative Dispute Resolution, 1-10 employees
Less than a year
“Great excel alternative
Pros
I prefer Smartsheet over Excel for its ease of use, especially for marketing tasks.
Cons
There aren't enough integrations; automations have to be built manually.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria
Airlines/Aviation, 11-50 employees
More than a year
“Smartsheet Review
Pros
The automation capabilities of Smartsheet have greatly streamlined repetitive tasks for me. I also appreciate its seamless integration with popular apps like Google Drive and Slack, enhancing my work efficiency.
Cons
While I'm a big fan of Smartsheet, I've encountered a few drawbacks worth noting. Primarily, I find the learning curve steep for some users, especially those unfamiliar with spreadsheet applications.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Marketing and Advertising, 1-10 employees
“I like SmartSheet because it's a practical application to use.
Pros
I appreciated the practicality, user-friendliness, and diverse tools offered by SmartSheet. The provision of a 30-day free trial allowed us to explore and approve its features.
Cons
The downside is its limitations, which hinder our ability to effectively manage calls.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anuj
Information Technology and Services, 51-100 employees
Less than 6 months
“Conveniently usable software
Pros
My experience with Smartsheet during my recent internship has been incredibly positive. It efficiently handles various tasks and facilitates communication among team members. Tracking project timelines and resolving issues like time management and scheduling emails are particularly impressive features.
Cons
Smartsheet boasts an incredibly intuitive interface, requiring no advanced training. I have no reservations about it; I thoroughly enjoy using it. In my role as a team leader, I effectively oversee and track my teammates' tasks.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
mxolisi
Environmental Services, 1-10 employees
Less than a year
“SmartSheet: The Better Project Management Software
Pros
Smartsheet proves to be an excellent tool for managing numerous projects in one centralized location. It allows for seamless sharing and collaboration, enabling quick realization of results. Interactive graphs and other useful features make it one of the most appealing software options on the market.
Cons
As a beginner, tackling the learning curve can feel overwhelming. A more straightforward guide to navigate this curve would be beneficial.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Cesar
Accounting, 1-10 employees
Less than 6 months
“Inefficient and frustrating: My experience with SmartSheet
Pros
One of SmartSheet's strengths is its intuitive interface, facilitating seamless navigation and project collaboration. Customizable views and automated workflows further enhance its adaptability and efficiency. Moreover, the platform offers a variety of templates and integrations with other tools, making it a comprehensive project management solution.
Cons
A significant downside of Smartsheet lies in its restricted customization options for the user interface, resulting in challenges when tailoring the platform to specific business requirements. This limitation can lead to less efficient workflows and frustration among users seeking greater flexibility in their project management tools.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
2
Functionality
3
Laiba
Education Management, 51-100 employees
Less than a year
“Smartsheet is basically use to manage Our project plans and this is the best tool in my toolbox
Pros
There's a plethora of templates available for customizing my sheets, which is the optimal method for tailoring them. It's beginner-friendly with excellent tools and fantastic features.
Cons
Sometimes their website experiences lag, and I believe they could incorporate additional functionalities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Keli
Events Services, 1-10 employees
“making your work lighter and more dynamic
Pros
Currently on the free trial, I'm already impressed with Smartsheet's offerings, especially the ability to log in with Microsoft 365, which simplifies my tasks.
Cons
So far, my experience has been excellent. It's very simple and practical. I believe the paid versions will offer even more benefits.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Laiba
Education Management, 51-100 employees
Less than a year
“Smartsheet is basically use to manage Our project plans and this is the best tool in my toolbox
Pros
The abundance of customizable templates in Smartsheet is a standout feature, offering the best way to tailor sheets. Beginners find it easy to learn with impressive tools and features.
Cons
Page lagging occurs at times, and the addition of more features is recommended.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Jothika
Information Technology and Services, 500+ employees
Less than 6 months
“Smart Sheet-Collaboration Tool
Pros
Smartsheet enhances collaboration and internal communication, providing an efficient way to track projects. Notably, its file-sharing feature adds to its appeal.
Cons
Limitations in entering data on forms are personally experienced, with challenges in incorporating charts, cards, and animated images.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Shelby
Construction, 11-50 employees
More than a year
“Great solution for Project Management
Pros
Smartsheet's strength lies in its ability to customize solutions according to individual needs.
Cons
The Scheduling portion is identified as an area that could benefit from improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9