Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Youngsook
Financial Services, 101-500 employees
More than a year
“All-In-One Collaboration Tool
Pros
Boasting a wide range of customizable templates and integrations, Smartsheet facilitates easy adaptation for teams. Its versatile functionality, including task management, time tracking, and resource management, ensures effective collaboration, aided by an intuitive interface and a mobile app for on-the-go work.
Cons
Smartsheet's relatively high learning curve is attributed to its many advanced features, suggesting that some training may be necessary for mastery.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Cesar
Accounting, 1-10 employees
Less than 6 months
“Inefficient and frustrating: My experience with SmartSheet
Pros
SmartSheet's user-friendly interface enhances project navigation and collaboration. Customizable views and automated workflows contribute to its efficiency and versatility. The platform's comprehensive solution for project management includes various templates and integrations with other tools.
Cons
One significant drawback of Smartsheet is its limited customization options for the user interface, making it challenging to tailor the platform to specific business needs. This limitation can lead to a less efficient workflow and frustration for users requiring greater flexibility in their project management tools.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Amanda
Marketing and Advertising, 1-10 employees
“I like SmartSheet because it's a practical application to use.
Pros
The practicality, ease of use, and diverse tools offered by SmartSheet are highly appreciated. The provision of a 60-day free trial adds to its appeal, allowing users to explore and approve its capabilities.
Cons
A downside is that it has limitations, hindering us from managing calls more effectively.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
mxolisi
Environmental Services, 1-10 employees
Less than a year
“SmartSheet: The Better Project Management Software
Pros
Smartsheet stands out as the superior tool for centralized project management. Facilitating real-time collaboration and quick result realization, it offers interactive graphs and other attractive features, making it one of the most appealing software options.
Cons
The learning curve for beginners can be overwhelming. A more user-friendly guide to navigate this learning curve could prove helpful.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Anuj
Information Technology and Services, 51-100 employees
Less than 6 months
“Conveniently usable software
Pros
Smartsheet proves highly useful for efficient communication and project management. Its features, including task tracking, project timing, and email functionalities, contribute to seamless project management.
Cons
Smartsheet features an extremely user-friendly interface, requiring no advanced training to comprehend. Personally, I have no cons to highlight; I thoroughly enjoy using it. As a team leader, I guide and track my teammates' tasks efficiently.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Maria
Airlines/Aviation, 11-50 employees
More than a year
“Smartsheet Review
Pros
The automation features in Smartsheet streamline repetitive tasks, and its integration with popular apps like Google Drive and Slack enhances work efficiency, garnering appreciation for its contribution to work life.
Cons
While I'm a huge fan of Smartsheet, I've encountered a few drawbacks worth noting. Primarily, the learning curve can be steep for some users, especially those unfamiliar with spreadsheet applications.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Anonymous
Not Specified, 11-50 employees
“Great for tracking actions
Pros
Smartsheet surpasses Excel in ease and speed for project and meeting action tracking. Simultaneous updates by multiple users and a cleaner interface further enhance its appeal.
Cons
The cost is high compared to Excel, which comes free with MS Office.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
rachel
Machinery, 51-100 employees
More than a year
“Easy to Tack and Update Projects
Pros
The favorite feature is the ease of use in tracking projects, making Smartsheet a valuable tool for project management.
Cons
Some past computer experience is necessary to understand how to use it. Older generations in our team struggle with setup, but for those familiar with Excel, it's a breeze.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Jennifer
Entertainment, 11-50 employees
Less than 6 months
“Smartsheet review by Jen
Pros
Smartsheet becomes easy to use and customize after familiarization. With features ranging from CRM and automation to basic spreadsheets, it proves highly beneficial for collaboration.
Cons
Paying $62 per month per user isn't realistic for us. There may have been a free tier or version in the past, but now, after the 60-day free trial, there is no free option. The trial is limited and doesn't address all potential customer questions.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Tyler
Apparel & Fashion, 1-10 employees
More than a year
“Smartsheet - Power Project Management with Low Cost
Pros
The cost-effectiveness of Smartsheet is highlighted, offering extensive capabilities at a low price point. Its effectiveness is contingent on the setup, users, and administrators.
Cons
I wish there were more features. It can be a bare-bones way of tracking various things across your business. Setting up stronger features might require someone experienced with the tool, but it's not a click-and-done process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
“Smartsheet connects everyone to the projects, common goal.
Pros
Smartsheet's analytics and reporting capabilities receive praise, simplifying access to crucial project management data. Its straightforward approach aids in identifying trends and potential issues across managed projects.
Cons
Despite being primarily a spreadsheet, Smartsheet's interface is not user-friendly, making it challenging to analyze and chart data without manually going through columns and charts.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Keli
Events Services, 1-10 employees
“making your work lighter and more dynamic
Pros
The free trial of Smartsheet is already pleasing, and the ability to log in with Microsoft 665 adds convenience.
Cons
So far, during testing, everything is excellent, simple, and practical. I believe the paid versions will be even better.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
David
Hospital & Health Care, 500+ employees
More than a year
“Simple but complete project planning/tracking solution
Pros
Smartsheet's dynamic UX is user-friendly for spreadsheet users, enabling the easy creation of Gantt diagrams, project tracking, and dashboards.
Cons
Perhaps it exists, but I haven't found it. I miss a section with tutorials and examples for building complex dashboards or other use cases.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Sarah
Telecommunications, 11-50 employees
Less than a year
“Smartsheet Review
Pros
Smartsheet is appreciated for its detailed features and extensive customization options.
Cons
There's a lot to grasp, and learning can be overwhelming. The pages also don't update in real-time.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
marina
Graphic Design, 11-50 employees
More than a year
“Smartsheet
Pros
The ease of use and flexibility in managing various project types stand out as commendable features of Smartsheet.
Cons
Smartsheet is a cloud-based project management and collaboration tool with features such as task tracking, resource management, and automated workflows.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tareq
Building Materials, 500+ employees
More than a year
“Thanks to several useful features, the team members are able to proficiently handle the workflow.
Pros
Smartsheet's customization of the interface proves wonderful for tailoring it to task requirements. Automation simplifies administrative procedures, and the platform's ability to link workflow with emails and documents aids in organizing team efforts. Customizable dashboards enhance visibility.
Cons
While Smartsheet has imperfections, constant upgrades and new features help mitigate these issues. Although the learning curve may challenge some users initially, with continuous practice and guidance, procedures become easier.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Sarah
Information Technology and Services, 500+ employees
More than a year
“In the workplace, Smartsheet is an indispensable tool
Pros
SmartSheet's cutting-edge capabilities make it a preferred choice for document creation and collaboration across teams and divisions.
Cons
The only drawback is that I'm still learning all the features for making a new sheet in the program. Occasional pop-ups with useful tips are okay.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Kaschief
Airlines/Aviation, 11-50 employees
More than a year
“Effective software for Businesses
Pros
With a sleek interface and strong data security, Smartsheet excels in additional tasks, collaboration, and various data representations like charts and graphs.
Cons
There's no free version, and patience is needed to acquire knowledge of all tools.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Sylvianne
Consumer Goods, 101-500 employees
Less than a year
“Smarter Project Management with Smartsheet
Pros
Smartsheet's helpful features for project management and team collaboration are appreciated. Customizable views enhance the visibility of critical information.
Cons
I've noticed that the mobile app isn't as robust as the desktop version, which can be frustrating when accessing projects on the go.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Kate?ina
Hospital & Health Care, 500+ employees
“Smartsheet review
Pros
Smartsheet serves as an excellent tool for task evidence, combining ease of use with numerous features. The availability of a mobile app further adds to its convenience.
Cons
The free version of Smartsheet is limited, and the Pro version is quite expensive. Otherwise, I didn't find any crucial disadvantages.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10