Total 775 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

29%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

More than a year

5.0

“Smartsheet Capabilities”

Pros

Quick setup, high customizability, ample templates for a smooth start, collaborative features, and the ability to drive knowledge and actions.

Cons

Some pages load slowly, and workflows aren't always intuitive, posing challenges for repeating actions within the workflow.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

K
Kendrick

Food & Beverages, 1-10 employees

More than a year

5.0

“I love smartsheet”

Pros

Everything works seamlessly, no glitches, user-friendly, and hassle-free.

Cons

Nothing to dislike; akin to discovering a beloved ice cream flavor. you're set once you find it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

G
Gaurav

Financial Services, 500+ employees

Less than 6 months

5.0

“Like Excel but more!”

Pros

Aptly named, Smartsheet resembles Excel but offers additional features for task, project, and file management. Attachment addition and status tracking are convenient.

Cons

It's less intuitive; required research to understand tasks like attaching files.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

N
Naquentta

Biotechnology, 1-10 employees

5.0

“A review on smartsheet concerning it's up and downs”

Pros

It's relatively straightforward and less complex compared to similar task-performing apps.

Cons

Locating past work can prove challenging at times.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

I
Isaiah

Financial Services, 500+ employees

More than a year

5.0

“Smartsheet review”

Pros

The user-friendly spreadsheets assist in data tabulation, ensuring accuracy.

Cons

It lacks advanced features compared to its larger counterparts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Maci

Hospital & Health Care, 101-500 employees

More than a year

5.0

“Smartsheets in the HR department”

Pros

Smartsheet significantly reduces manual time through the utilization of AI functions.

Cons

A notable drawback of Smartsheets is the absence of a function allowing multiple edits and live revisions in a Word document, akin to Google Docs. I'd assign 5 stars overall if Smartsheet incorporated the collaborative functionality of Google Docs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

P
Philip

Architecture & Planning, 51-100 employees

More than a year

5.0

“Capable Yet Still Wanting”

Pros

Serving as an online platform for team management and planning, Smartsheet allows task, schedule, and people connections, potentially automating some processes.

Cons

More integration of workflow and automation with email/Microsoft Outlook is needed. The ability to tie emails to tasks would enhance the project planning tool aspect of Smartsheet. Customizing visually appealing outputs/reports for saving as PDFs would be valuable.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

J
JORGE

Entertainment, 51-100 employees

More than a year

5.0

“Smartsheet is a good tool”

Pros

The impressive variety of tools and personalization options enhances the platform's utility.

Cons

The mobile app could benefit from improvements; reviewing is straightforward, but editing lacks seamlessness.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

B
Benjamin

Hospital & Health Care, 51-100 employees

More than a year

5.0

“Smartsheet, the Smart Choice”

Pros

Smartsheet has transformed my project structuring approach, enabling me to connect with multiple individuals in one location and customize project flows effortlessly. It is easily editable, offering various features that cater to diverse business models and audiences. It proves to be an excellent product for nearly any business.

Cons

The structuring of projects has been transformed by Smartsheet. It allows connection with numerous people in one location and customization of project flows. It's easily editable and offers additional features catering to various business models, making it suitable for almost any business.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

More than a year

5.0

“Smartsheet - some live by this tool... some dont”

Pros

I am only a user and not a fan; the system lacks intuitiveness.

Cons

I'm a user, not a fan; it lacks intuitiveness.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

C
Clint

Hospital & Health Care, 500+ employees

Less than a year

5.0

“Smartsheet is a great tool”

Pros

The abundance of features and options for project tracking is impressive. It excels in scheduling, dates, and provides multiple visualization methods.

Cons

Having multiple tabs similar to Excel would be a welcomed feature.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

U
Umang

Packaging and Containers, 500+ employees

More than a year

5.0

“Great value for your project management & daily work tasks”

Pros

User-friendly and easily shareable with multiple people, Smartsheet offers different functionalities such as attachments and links.

Cons

The buttons are user-friendly, making it easy to comprehend.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

M
Maureen

Consumer Services, 500+ employees

More than a year

5.0

“Smart Sheet”

Pros

All project data is centralized, easily shared with team members, and can be downloaded and sorted for reporting and tracking purposes.

Cons

Centralized data for projects can be shared with team members. However, there's a limit to entries, requiring data archiving.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

S
Sherwan

Commercial Real Estate, 1-10 employees

Less than a year

5.0

“Commercial real estate development reciew”

Pros

Smartsheet has streamlined coordination among subcontractors.

Cons

Not all users were comfortable using Smartsheet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L
Liberty

Automotive, 1-10 employees

Less than 6 months

5.0

“works great”

Pros

It boasts great functionality, making workflow easier and more efficient.

Cons

The functionality of Smartsheet greatly facilitates workflow.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

H
Hannah

Accounting, 11-50 employees

More than a year

5.0

“Why I like Smartsheet”

Pros

The ability to effortlessly manage, track, and complete requests/tasks as a team is a key feature.

Cons

No cons come to mind. Implementation has been very pleasing.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

J
Joe

Construction, 11-50 employees

Less than a year

5.0

“Smartsheet”

Pros

I appreciate its ease of use for both construction management and scheduling, offering a plethora of features.

Cons

There's nothing to dislike; I'm satisfied with the software.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

C
Caleb

Civil Engineering, 11-50 employees

Less than 6 months

5.0

“The infrastructure in Smartsheet is quite robust and refreshing”

Pros

Excelling in fostering collaboration during project timelines, Smartsheet provides real-time updates visible to all team members, making it super amazing.

Cons

I use it daily and haven't needed to contact customer support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Z
Zachary

Telecommunications, 500+ employees

More than a year

5.0

“Excellent Tool for Multiple Projects”

Pros

Smartsheet offers great ease of use in project and workflow creation, supplemented by online resources and templates for users unfamiliar with required actions. It allows the creation of complex workflows with connectivity between steps for comprehensive reporting and presentation.

Cons

Smartsheets differs from other spreadsheet software, requiring creative thinking for unique solutions. The benefits outweigh the challenges.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 51-100 employees

More than a year

5.0

“Great tool for work projects”

Pros

I love the collaborative aspect of Smartsheets, aiding in progress tracking and keeping people accountable to the timeline.

Cons

Keeping people accountable to the tool can be challenging, but this is not a direct fault of Smartsheet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10