Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

Y

Youngsook

Financial Services, 101-500 employees

More than a year

5.0
April 2023

All-In-One Collaboration Tool

Pros

Boasting a wide range of customizable templates and integrations, Smartsheet facilitates easy adaptation for teams. Its versatile functionality, including task management, time tracking, and resource management, ensures effective collaboration, aided by an intuitive interface and a mobile app for on-the-go work.

Cons

Smartsheet's relatively high learning curve is attributed to its many advanced features, suggesting that some training may be necessary for mastery.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

C

Cesar

Accounting, 1-10 employees

Less than 6 months

2.0
April 2023

Inefficient and frustrating: My experience with SmartSheet

Pros

SmartSheet's user-friendly interface enhances project navigation and collaboration. Customizable views and automated workflows contribute to its efficiency and versatility. The platform's comprehensive solution for project management includes various templates and integrations with other tools.

Cons

One significant drawback of Smartsheet is its limited customization options for the user interface, making it challenging to tailor the platform to specific business needs. This limitation can lead to a less efficient workflow and frustration for users requiring greater flexibility in their project management tools.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

A

Amanda

Marketing and Advertising, 1-10 employees

5.0
April 2023

I like SmartSheet because it's a practical application to use.

Pros

The practicality, ease of use, and diverse tools offered by SmartSheet are highly appreciated. The provision of a 60-day free trial adds to its appeal, allowing users to explore and approve its capabilities.

Cons

A downside is that it has limitations, hindering us from managing calls more effectively.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

M

mxolisi

Environmental Services, 1-10 employees

Less than a year

5.0
April 2023

SmartSheet: The Better Project Management Software

Pros

Smartsheet stands out as the superior tool for centralized project management. Facilitating real-time collaboration and quick result realization, it offers interactive graphs and other attractive features, making it one of the most appealing software options.

Cons

The learning curve for beginners can be overwhelming. A more user-friendly guide to navigate this learning curve could prove helpful.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Anuj

Information Technology and Services, 51-100 employees

Less than 6 months

5.0
April 2023

Conveniently usable software

Pros

Smartsheet proves highly useful for efficient communication and project management. Its features, including task tracking, project timing, and email functionalities, contribute to seamless project management.

Cons

Smartsheet features an extremely user-friendly interface, requiring no advanced training to comprehend. Personally, I have no cons to highlight; I thoroughly enjoy using it. As a team leader, I guide and track my teammates' tasks efficiently.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

M

Maria

Airlines/Aviation, 11-50 employees

More than a year

5.0
April 2023

Smartsheet Review

Pros

The automation features in Smartsheet streamline repetitive tasks, and its integration with popular apps like Google Drive and Slack enhances work efficiency, garnering appreciation for its contribution to work life.

Cons

While I'm a huge fan of Smartsheet, I've encountered a few drawbacks worth noting. Primarily, the learning curve can be steep for some users, especially those unfamiliar with spreadsheet applications.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

5.0
April 2023

Great for tracking actions

Pros

Smartsheet surpasses Excel in ease and speed for project and meeting action tracking. Simultaneous updates by multiple users and a cleaner interface further enhance its appeal.

Cons

The cost is high compared to Excel, which comes free with MS Office.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

R

rachel

Machinery, 51-100 employees

More than a year

5.0
April 2023

Easy to Tack and Update Projects

Pros

The favorite feature is the ease of use in tracking projects, making Smartsheet a valuable tool for project management.

Cons

Some past computer experience is necessary to understand how to use it. Older generations in our team struggle with setup, but for those familiar with Excel, it's a breeze.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

J

Jennifer

Entertainment, 11-50 employees

Less than 6 months

5.0
April 2023

Smartsheet review by Jen

Pros

Smartsheet becomes easy to use and customize after familiarization. With features ranging from CRM and automation to basic spreadsheets, it proves highly beneficial for collaboration.

Cons

Paying $62 per month per user isn't realistic for us. There may have been a free tier or version in the past, but now, after the 60-day free trial, there is no free option. The trial is limited and doesn't address all potential customer questions.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

T

Tyler

Apparel & Fashion, 1-10 employees

More than a year

5.0
April 2023

Smartsheet - Power Project Management with Low Cost

Pros

The cost-effectiveness of Smartsheet is highlighted, offering extensive capabilities at a low price point. Its effectiveness is contingent on the setup, users, and administrators.

Cons

I wish there were more features. It can be a bare-bones way of tracking various things across your business. Setting up stronger features might require someone experienced with the tool, but it's not a click-and-done process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
April 2023

Smartsheet connects everyone to the projects, common goal.

Pros

Smartsheet's analytics and reporting capabilities receive praise, simplifying access to crucial project management data. Its straightforward approach aids in identifying trends and potential issues across managed projects.

Cons

Despite being primarily a spreadsheet, Smartsheet's interface is not user-friendly, making it challenging to analyze and chart data without manually going through columns and charts.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

K

Keli

Events Services, 1-10 employees

5.0
April 2023

making your work lighter and more dynamic

Pros

The free trial of Smartsheet is already pleasing, and the ability to log in with Microsoft 665 adds convenience.

Cons

So far, during testing, everything is excellent, simple, and practical. I believe the paid versions will be even better.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

D

David

Hospital & Health Care, 500+ employees

More than a year

5.0
April 2023

Simple but complete project planning/tracking solution

Pros

Smartsheet's dynamic UX is user-friendly for spreadsheet users, enabling the easy creation of Gantt diagrams, project tracking, and dashboards.

Cons

Perhaps it exists, but I haven't found it. I miss a section with tutorials and examples for building complex dashboards or other use cases.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

S

Sarah

Telecommunications, 11-50 employees

Less than a year

5.0
April 2023

Smartsheet Review

Pros

Smartsheet is appreciated for its detailed features and extensive customization options.

Cons

There's a lot to grasp, and learning can be overwhelming. The pages also don't update in real-time.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

M

marina

Graphic Design, 11-50 employees

More than a year

5.0
April 2023

Smartsheet

Pros

The ease of use and flexibility in managing various project types stand out as commendable features of Smartsheet.

Cons

Smartsheet is a cloud-based project management and collaboration tool with features such as task tracking, resource management, and automated workflows.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

T

Tareq

Building Materials, 500+ employees

More than a year

5.0
April 2023

Thanks to several useful features, the team members are able to proficiently handle the workflow.

Pros

Smartsheet's customization of the interface proves wonderful for tailoring it to task requirements. Automation simplifies administrative procedures, and the platform's ability to link workflow with emails and documents aids in organizing team efforts. Customizable dashboards enhance visibility.

Cons

While Smartsheet has imperfections, constant upgrades and new features help mitigate these issues. Although the learning curve may challenge some users initially, with continuous practice and guidance, procedures become easier.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

S

Sarah

Information Technology and Services, 500+ employees

More than a year

5.0
April 2023

In the workplace, Smartsheet is an indispensable tool

Pros

SmartSheet's cutting-edge capabilities make it a preferred choice for document creation and collaboration across teams and divisions.

Cons

The only drawback is that I'm still learning all the features for making a new sheet in the program. Occasional pop-ups with useful tips are okay.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

K

Kaschief

Airlines/Aviation, 11-50 employees

More than a year

5.0
April 2023

Effective software for Businesses

Pros

With a sleek interface and strong data security, Smartsheet excels in additional tasks, collaboration, and various data representations like charts and graphs.

Cons

There's no free version, and patience is needed to acquire knowledge of all tools.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

S

Sylvianne

Consumer Goods, 101-500 employees

Less than a year

5.0
April 2023

Smarter Project Management with Smartsheet

Pros

Smartsheet's helpful features for project management and team collaboration are appreciated. Customizable views enhance the visibility of critical information.

Cons

I've noticed that the mobile app isn't as robust as the desktop version, which can be frustrating when accessing projects on the go.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

K

Kate?ina

Hospital & Health Care, 500+ employees

5.0
April 2023

Smartsheet review

Pros

Smartsheet serves as an excellent tool for task evidence, combining ease of use with numerous features. The availability of a mobile app further adds to its convenience.

Cons

The free version of Smartsheet is limited, and the Pro version is quite expensive. Otherwise, I didn't find any crucial disadvantages.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10