Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Sam
Alternative Dispute Resolution, 1-10 employees
Less than a year
“Great excel alternative
Pros
Expressing a preference over Excel, Smartsheet is lauded for making marketing tasks super easy.
Cons
There aren't enough integrations, and automations have to be built.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Viveka
Information Technology and Services, 500+ employees
More than a year
“Smartsheet
Pros
Smartsheet functions as a collaborative work management tool, providing users with the capability to oversee projects, tasks, and workflows online. It also incorporates automation features designed to streamline workflows and save time. For instance, users have the ability to automate repetitive tasks, such as sending reminders or updating project status. Integration is simplified through compatibility with various tools like Google Drive, Microsoft Office, and Salesforce, facilitating seamless incorporation into existing workflows.
Cons
Operating as a web-based tool, Smartsheet's functionality is contingent on internet connectivity. In cases of outages or suboptimal connection, users may encounter difficulties accessing their projects and tasks.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Gulshan
Information Technology and Services, 500+ employees
More than a year
“A Complete Package for all your Project Management needs
Pros
The overall user experience is uncomplicated yet comprehensive, addressing all facets of project management and adaptable to the specific requirements of diverse tasks and teams. It stands out as a highly customizable and potent tool, boosting efficiency and simplifying project workflows. The time-saving advantages of Workflow Automation are indispensable in my daily work routine, enabling me to focus on other responsibilities while maintaining confidence in the tool.
Cons
While I wouldn't label any specific downsides, there exist certain features that could undergo refinement for a more comprehensive package. Enhancements in text formatting and adjustments to the real-time update feature could ensure that other users or teams receive the most current information. In specific projects, challenges related to sheet size limits were noted, but effective management strategies were successfully applied.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Jothika
Information Technology and Services, 500+ employees
Less than 6 months
“Smart Sheet-Collaboration Tool
Pros
SmartSheet enhances collaboration and aids in internal communication. It offers a straightforward and effective approach to tracking projects. An impressive aspect of SmartSheet is its capability for sharing files and documents.
Cons
Personally, I encountered constraints while inputting data on forms. It's not feasible to embed charts, cards, or animated images.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Shelby
Construction, 11-50 employees
More than a year
“Great solution for Project Management
Pros
Smartsheet's strength lies in its ability to adapt to individual needs through customization.
Cons
The Scheduling section is the sole area I've identified that could benefit from enhancements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Youngsook
Financial Services, 101-500 employees
More than a year
“All-In-One Collaboration Tool
Pros
Smartsheet's extensive array of customizable templates and integrations simplifies the initial setup for teams and allows for adaptation to specific requirements. Its diverse functionality, encompassing task management, time tracking, and resource management, ensures streamlined workflows and effective collaboration. The intuitive interface and mobile application also facilitate easy remote work.
Cons
Smartsheet boasts numerous advanced features, which contribute to its relatively steep learning curve. It might necessitate some training to fully master.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
David
Hospital & Health Care, 500+ employees
More than a year
“Simple but complete project planning/tracking solution
Pros
With its dynamic user experience, Smartsheet is intuitive for anyone accustomed to working with spreadsheets. It offers effortless creation of Gantt diagrams, project tracking, and even dashboard building from other spreadsheets.
Cons
Maybe it exists, but I haven't found it. I wish there was a section with tutorials and examples for building complex dashboards or other use cases.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Not Specified, 11-50 employees
Less than 6 months
“Good but slightly costly
Pros
Smartsheet proves to be a valuable tool for task and project management combining user-friendly operation extensive customization options and robust integrations with Google Drive Salesforce and Microsoft Office.
Cons
Smartsheet proves to be quite expensive for task and project management with limited features.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Shaswati
Education Management, 500+ employees
Less than a year
“Review for Smartsheet
Pros
This app surpasses expectations with its ease of use and fantastic features creating a highly satisfying user experience.
Cons
No demerits found in this app; it's fabulous.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Priscilla
Outsourcing/Offshoring, 51-100 employees
More than a year
“Beyond Spreadsheet Functionality
Pros
Most features of Smartsheet including the recently introduced Kanban feature are loved. The ability to upload files per row and the flexibility in creating and modifying forms add to its positive attributes.
Cons
Occasional slowness occurs when opening loaded sheets.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Sandy
Biotechnology, 500+ employees
More than a year
“Meets the need
Pros
Featuring a simple layout this tool excels in being easy to comprehend providing an effective solution for collaboration and project tracking.
Cons
Falls short compared to Excel with cumbersome use steps.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Rahul
Information Technology and Services, 1-10 employees
More than a year
“Helps to automate business operation
Pros
With a straightforward UI it excels in collaborative work facilitates easy workflow setup with approval processes if needed and ensures secure online data storage at a cost-effective rate.
Cons
Faces limits on rows/columns and there have been instances of lag.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Maximiliano
Retail, 500+ employees
More than a year
“Managing Projects Made Easy: A Review of SmartSheet
Pros
Noteworthy features include real-time collaboration in a centralized location the ability to create custom spreadsheets and forms and effective task tracking and calendar functions. Process automation simplifies repetitive tasks for efficient project management.
Cons
The interface though intuitive can overwhelm new users unfamiliar with project management or spreadsheet software. While offering various templates and tools some may lack the needed customization for specific requirements. This limitation becomes apparent when creating more complex spreadsheets or workflows. Enhancements in features like reporting and charting for increased flexibility and customization are suggested.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Steve
Information Technology and Services, 51-100 employees
More than a year
“Smartsheet as an alternative to others
Pros
Boasting both ease of use and full functionality Smartsheet aligns itself with products like MSProject offering a convenient choice.
Cons
As a cloud-based product occasional latency issues are noted providing a sub-optimal experience though infrequently. Larger projects with a significant number of WBS line items (6000+) experience some time delay during refresh.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Alyssa
Hospital & Health Care, 1-10 employees
Less than a year
“Smartsheet makes life easier
Pros
Designed for easy use across all business roles it stands out in tracking and sharing project deadlines.
Cons
No issues encountered; super easy for anyone to pick up and start managing projects.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mostafa
Insurance, 1-10 employees
More than a year
“high-quality application
Pros
The app's greatness lies in its easy and fast operation offering a delightful user experience.
Cons
Congratulations on the success of the application. The hard work and dedication put into creating such a fantastic product are evident.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Mindy
Non-Profit Organization Management, 51-100 employees
More than a year
“This isn't my favorite project mgt tool
Pros
Smartsheet's standout feature is its ability to customize sheets according to the team's needs.
Cons
The tool is perceived as unnecessarily complicated especially when attempting to set up automation for specific events posing a challenge.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Jeremy
Financial Services, 51-100 employees
Less than a year
“Works Well
Pros
Overall ease of use was experienced with Smartsheet facilitating the management of client lists across different regions.
Cons
While SmartSheet is deemed a good idea cost-effectiveness is questioned when compared to alternatives like GoogleSheets.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Steve
Consumer Electronics, 51-100 employees
More than a year
“Smartsheet Review
Pros
The data layout is user-friendly and easily navigable complemented by helpful color coding.
Cons
In certain applications the inability to review prior-year details for different accounts is noted. This limitation might be due to how the administrator configures the Smartsheet.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Navdeep
Insurance, 500+ employees
More than a year
“Product Review
Pros
Efficiently managing tasks is a strength found in this tool.
Cons
No cons identified for this software at present.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10