Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

S

Sam

Alternative Dispute Resolution, 1-10 employees

Less than a year

5.0
April 2023

Great excel alternative

Pros

Expressing a preference over Excel, Smartsheet is lauded for making marketing tasks super easy.

Cons

There aren't enough integrations, and automations have to be built.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

V

Viveka

Information Technology and Services, 500+ employees

More than a year

5.0
April 2023

Smartsheet

Pros

Smartsheet functions as a collaborative work management tool, providing users with the capability to oversee projects, tasks, and workflows online. It also incorporates automation features designed to streamline workflows and save time. For instance, users have the ability to automate repetitive tasks, such as sending reminders or updating project status. Integration is simplified through compatibility with various tools like Google Drive, Microsoft Office, and Salesforce, facilitating seamless incorporation into existing workflows.

Cons

Operating as a web-based tool, Smartsheet's functionality is contingent on internet connectivity. In cases of outages or suboptimal connection, users may encounter difficulties accessing their projects and tasks.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

G

Gulshan

Information Technology and Services, 500+ employees

More than a year

5.0
April 2023

A Complete Package for all your Project Management needs

Pros

The overall user experience is uncomplicated yet comprehensive, addressing all facets of project management and adaptable to the specific requirements of diverse tasks and teams. It stands out as a highly customizable and potent tool, boosting efficiency and simplifying project workflows. The time-saving advantages of Workflow Automation are indispensable in my daily work routine, enabling me to focus on other responsibilities while maintaining confidence in the tool.

Cons

While I wouldn't label any specific downsides, there exist certain features that could undergo refinement for a more comprehensive package. Enhancements in text formatting and adjustments to the real-time update feature could ensure that other users or teams receive the most current information. In specific projects, challenges related to sheet size limits were noted, but effective management strategies were successfully applied.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

J

Jothika

Information Technology and Services, 500+ employees

Less than 6 months

4.0
April 2023

Smart Sheet-Collaboration Tool

Pros

SmartSheet enhances collaboration and aids in internal communication. It offers a straightforward and effective approach to tracking projects. An impressive aspect of SmartSheet is its capability for sharing files and documents.

Cons

Personally, I encountered constraints while inputting data on forms. It's not feasible to embed charts, cards, or animated images.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S

Shelby

Construction, 11-50 employees

More than a year

5.0
April 2023

Great solution for Project Management

Pros

Smartsheet's strength lies in its ability to adapt to individual needs through customization.

Cons

The Scheduling section is the sole area I've identified that could benefit from enhancements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Y

Youngsook

Financial Services, 101-500 employees

More than a year

4.0
April 2023

All-In-One Collaboration Tool

Pros

Smartsheet's extensive array of customizable templates and integrations simplifies the initial setup for teams and allows for adaptation to specific requirements. Its diverse functionality, encompassing task management, time tracking, and resource management, ensures streamlined workflows and effective collaboration. The intuitive interface and mobile application also facilitate easy remote work.

Cons

Smartsheet boasts numerous advanced features, which contribute to its relatively steep learning curve. It might necessitate some training to fully master.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

D

David

Hospital & Health Care, 500+ employees

More than a year

4.0
April 2023

Simple but complete project planning/tracking solution

Pros

With its dynamic user experience, Smartsheet is intuitive for anyone accustomed to working with spreadsheets. It offers effortless creation of Gantt diagrams, project tracking, and even dashboard building from other spreadsheets.

Cons

Maybe it exists, but I haven't found it. I wish there was a section with tutorials and examples for building complex dashboards or other use cases.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

Less than 6 months

4.0
March 2023

Good but slightly costly

Pros

Smartsheet proves to be a valuable tool for task and project management combining user-friendly operation extensive customization options and robust integrations with Google Drive Salesforce and Microsoft Office.

Cons

Smartsheet proves to be quite expensive for task and project management with limited features.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

S

Shaswati

Education Management, 500+ employees

Less than a year

5.0
March 2023

Review for Smartsheet

Pros

This app surpasses expectations with its ease of use and fantastic features creating a highly satisfying user experience.

Cons

No demerits found in this app; it's fabulous.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

P

Priscilla

Outsourcing/Offshoring, 51-100 employees

More than a year

5.0
March 2023

Beyond Spreadsheet Functionality

Pros

Most features of Smartsheet including the recently introduced Kanban feature are loved. The ability to upload files per row and the flexibility in creating and modifying forms add to its positive attributes.

Cons

Occasional slowness occurs when opening loaded sheets.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

S

Sandy

Biotechnology, 500+ employees

More than a year

5.0
March 2023

Meets the need

Pros

Featuring a simple layout this tool excels in being easy to comprehend providing an effective solution for collaboration and project tracking.

Cons

Falls short compared to Excel with cumbersome use steps.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

R

Rahul

Information Technology and Services, 1-10 employees

More than a year

5.0
March 2023

Helps to automate business operation

Pros

With a straightforward UI it excels in collaborative work facilitates easy workflow setup with approval processes if needed and ensures secure online data storage at a cost-effective rate.

Cons

Faces limits on rows/columns and there have been instances of lag.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

M

Maximiliano

Retail, 500+ employees

More than a year

5.0
March 2023

Managing Projects Made Easy: A Review of SmartSheet

Pros

Noteworthy features include real-time collaboration in a centralized location the ability to create custom spreadsheets and forms and effective task tracking and calendar functions. Process automation simplifies repetitive tasks for efficient project management.

Cons

The interface though intuitive can overwhelm new users unfamiliar with project management or spreadsheet software. While offering various templates and tools some may lack the needed customization for specific requirements. This limitation becomes apparent when creating more complex spreadsheets or workflows. Enhancements in features like reporting and charting for increased flexibility and customization are suggested.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

8

S

Steve

Information Technology and Services, 51-100 employees

More than a year

4.0
March 2023

Smartsheet as an alternative to others

Pros

Boasting both ease of use and full functionality Smartsheet aligns itself with products like MSProject offering a convenient choice.

Cons

As a cloud-based product occasional latency issues are noted providing a sub-optimal experience though infrequently. Larger projects with a significant number of WBS line items (6000+) experience some time delay during refresh.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

A

Alyssa

Hospital & Health Care, 1-10 employees

Less than a year

5.0
March 2023

Smartsheet makes life easier

Pros

Designed for easy use across all business roles it stands out in tracking and sharing project deadlines.

Cons

No issues encountered; super easy for anyone to pick up and start managing projects.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Mostafa

Insurance, 1-10 employees

More than a year

5.0
March 2023

high-quality application

Pros

The app's greatness lies in its easy and fast operation offering a delightful user experience.

Cons

Congratulations on the success of the application. The hard work and dedication put into creating such a fantastic product are evident.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

M

Mindy

Non-Profit Organization Management, 51-100 employees

More than a year

4.0
March 2023

This isn't my favorite project mgt tool

Pros

Smartsheet's standout feature is its ability to customize sheets according to the team's needs.

Cons

The tool is perceived as unnecessarily complicated especially when attempting to set up automation for specific events posing a challenge.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

8

J

Jeremy

Financial Services, 51-100 employees

Less than a year

4.0
March 2023

Works Well

Pros

Overall ease of use was experienced with Smartsheet facilitating the management of client lists across different regions.

Cons

While SmartSheet is deemed a good idea cost-effectiveness is questioned when compared to alternatives like GoogleSheets.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

S

Steve

Consumer Electronics, 51-100 employees

More than a year

5.0
March 2023

Smartsheet Review

Pros

The data layout is user-friendly and easily navigable complemented by helpful color coding.

Cons

In certain applications the inability to review prior-year details for different accounts is noted. This limitation might be due to how the administrator configures the Smartsheet.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

N

Navdeep

Insurance, 500+ employees

More than a year

5.0
March 2023

Product Review

Pros

Efficiently managing tasks is a strength found in this tool.

Cons

No cons identified for this software at present.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10