Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

J

Joel

Higher Education, 500+ employees

Less than a year

5.0
March 2023

A Life-Saver for My Project

Pros

The best part about Smartsheet is consolidating everything in one place including tasks deadlines and progress with the added capability to attach files.

Cons

The abundance of options some irrelevant to the project can be overwhelming for users who don't know how to navigate them.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

O

Oza

Computer Software, 11-50 employees

More than a year

5.0
March 2023

Easy to use

Pros

The simplicity of collaboration updates endorsement workflows and alerts is noteworthy. The expanded visibility ease of importing and exporting data automation features and versatile dashboards contribute to its excellence as a project management tool.

Cons

Smartsheet isn't the most user-friendly software and requires preparation and change management efforts when introducing it to new users.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

DE

Daryl Edwine

Facilities Services, 500+ employees

More than a year

4.0
March 2023

Smartsheet: a flexible and collaborative project management platform for businesses.

Pros

Highlighting flexibility collaboration automation integrations and analytics Smartsheet stands out as a valuable project management platform for enhanced collaboration planning and execution.

Cons

Learning curve: Smartsheet a complex tool may require time and training for users to fully grasp its features. Limited customization: While Smartsheet provides many customization options certain features may be challenging to adapt to specific needs. Feature dependency: Regular updates are necessary for Smartsheet and issues may arise without the latest version or if plug-ins/extensions aren't compatible. Limitations of the free version: The free version may be restricted in terms of storage project sharing and advanced features. Upgrading to a paid version might be necessary for access to advanced features. In summary Smartsheet is a useful project management platform but has drawbacks such as high costs a learning curve customization limitations feature dependencies and limitations in the free version.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
March 2023

A great alternative online spreadsheet tool for project management and project tracking.

Pros

The ease of creating Gantt charts with a great GUI and instant sharing capability make it a favorite feature.

Cons

The only downside to Smartsheet is the lack of suite or ecosystems that Excel and Google Sheets offer requiring an additional step for integration with Docs and Word files.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

8

A

Asraf

Staffing and Recruiting, 11-50 employees

Less than 6 months

3.0
March 2023

Good

Pros

Empowering teams with speed and ability is a distinctive aspect of Smartsheet.

Cons

Pages don't update in real time and there's a steep learning curve.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anthony

Accounting, 1-10 employees

Less than a year

5.0
March 2023

Great Task Managing Software

Pros

Its easy and efficient use coupled with a simple user interface for sharing and managing access makes it a preferred choice for numerous users.

Cons

It needs more features. If Smartsheet can increase its properties it could become a more powerful tool compared to Microsoft Excel.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

K

Katarzyna

Computer Software, 51-100 employees

Less than 6 months

5.0
March 2023

Great app for your everyday tasks!

Pros

Smartsheet's advanced features contribute to keeping tasks organized and tidy offering a delightful experience.

Cons

Reporting could be more advanced but this is a minor wish rather than an issue.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

G

Guido

Furniture, 500+ employees

More than a year

4.0
March 2023

You love it or you hate it but you cannot run projects without it!

Pros

A fundamental tool for managing complex projects Smartsheet allows detailed tracking of each task activity especially beneficial for intricate projects like online replatforming.

Cons

It's a bit complicated requiring time to get familiar with all its functionalities especially when dealing with numerous tasks or activities. People might get lost in it.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

8

F

Figue

E-Learning, 1-10 employees

Less than a year

4.0
March 2023

Smartsheet offers a lot of flexibility but...

Pros

Smartsheet serves as a centralized location for teams to manage and track their work in real-time offering features such as project timelines and tasklists. Overall it is a powerful project management tool that enhances efficiency and effectiveness for businesses and teams.

Cons

Smartsheet presents a learning curve particularly for those unacquainted with project management software and its cost along with challenges in certain integrations may pose difficulties for new users.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

7

Functionality

8

S

Sunitha

Program Development, 51-100 employees

More than a year

4.0
March 2023

Smartsheet Review

Pros

As a corporate communicator Smartsheet proves incredibly useful for swiftly gathering stories photos and business information. Additionally the Gantt chart view has been advantageous for project management.

Cons

The challenges with Smartsheet revolve around its user interface making the learning process a hurdle. Important functions should be more prominently displayed on the homepage for user convenience.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
March 2023

Best work management application in the market !

Pros

The Smartsheet application provides a wide range of templates and the flexibility to integrate with many other applications ensuring efficient reporting. It helps demonstrate progress to top management accurately with metrics.

Cons

The application may encounter some lag when dealing with substantial data for reporting services.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

S

Said

Building Materials, 11-50 employees

Less than a year

3.0
March 2023

It gets bigger and faster with you

Pros

Smartsheet is instrumental in designing various models saving time and effort and facilitating work matters regardless of the specialization.

Cons

Limitations emerge in the software's ability to manage large projects accurately and executing mass updates may not be practical.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

Less than 6 months

5.0
March 2023

Smartsheet in IT project tracking

Pros

The abundance of features in Smartsheet is attractive serving as a one-stop-shop for workflow management. It works well for tracking tasks and managing sprints.

Cons

Bitbucket integration was lacking at a crucial time.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

M

Michael

Entertainment, 11-50 employees

Less than 6 months

4.0
March 2023

Smarter Spreadsheets

Pros

Leveraging templates like project budgeting enhances project outcomes. Smartsheet initially a spreadsheet app extends into various things proving versatile.

Cons

For smaller entities budget concerns may arise and understanding the various versions and associated costs can be perplexing. Additionally the manual save interval setting might be overlooked introducing potential risks.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

10

W

Welly

Non-Profit Organization Management, 500+ employees

More than a year

5.0
March 2023

Smartsheet for Performance Tracking in Project Management

Pros

Recognized for its potency in project management and collaboration Smartsheet consolidates performance tracking for multiple projects in a unified place.

Cons

Smartsheet can be challenging for individuals with limited Excel experience.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than a year

3.0
March 2023

Not a great experience

Pros

Despite initial challenges gaining proficiency with Smartsheet towards the end improved the overall experience. It played a pivotal role in managing projects effectively.

Cons

Insufficient onboarding led to confusion in navigating the software especially when learning on the fly. Remote work without active onboarding can result in unnecessary stress.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

3

M

Melissa

Financial Services, 1-10 employees

5.0
March 2023

Task management software is awesome!

Pros

The user-friendly interface of Smartsheet is admired for creating to-do lists and efficiently tracking tasks.

Cons

No dislikes were expressed about the software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Allie

Publishing, 1-10 employees

Less than a year

4.0
March 2023

Collaborating with others on a group project? Get smart with Smartsheet!

Pros

The collaborative capabilities stand out as a favored aspect showcasing Smartsheet's effectiveness in fostering teamwork.

Cons

While considering it a great product overall the wish was for certain features to be more user-friendly.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

P

Parth

E-Learning, 500+ employees

More than a year

4.0
March 2023

Manage WorkSpace using SmartSHeet

Pros

Smartsheet facilitates easy data uploads to CRM boasts a user-friendly interface for new users and offers various features for employers to manage employee productivity effectively.

Cons

Occasional errors requiring sign-in to resolve were encountered.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

8

P

Prof

Computer Software, 11-50 employees

More than a year

5.0
March 2023

Complete Software Package

Pros

Highlighting the efficiency of customization dashboards and reporting features Smartsheet proves to be a powerful tool.

Cons

Although favorably inclined towards the software the suggestion was for enhanced user-friendliness.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10