Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Joel
Higher Education, 500+ employees
Less than a year
“A Life-Saver for My Project
Pros
The best part about Smartsheet is consolidating everything in one place including tasks deadlines and progress with the added capability to attach files.
Cons
The abundance of options some irrelevant to the project can be overwhelming for users who don't know how to navigate them.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Oza
Computer Software, 11-50 employees
More than a year
“Easy to use
Pros
The simplicity of collaboration updates endorsement workflows and alerts is noteworthy. The expanded visibility ease of importing and exporting data automation features and versatile dashboards contribute to its excellence as a project management tool.
Cons
Smartsheet isn't the most user-friendly software and requires preparation and change management efforts when introducing it to new users.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Daryl Edwine
Facilities Services, 500+ employees
More than a year
“Smartsheet: a flexible and collaborative project management platform for businesses.
Pros
Highlighting flexibility collaboration automation integrations and analytics Smartsheet stands out as a valuable project management platform for enhanced collaboration planning and execution.
Cons
Learning curve: Smartsheet a complex tool may require time and training for users to fully grasp its features. Limited customization: While Smartsheet provides many customization options certain features may be challenging to adapt to specific needs. Feature dependency: Regular updates are necessary for Smartsheet and issues may arise without the latest version or if plug-ins/extensions aren't compatible. Limitations of the free version: The free version may be restricted in terms of storage project sharing and advanced features. Upgrading to a paid version might be necessary for access to advanced features. In summary Smartsheet is a useful project management platform but has drawbacks such as high costs a learning curve customization limitations feature dependencies and limitations in the free version.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Anonymous
Not Specified, 51-100 employees
More than a year
“A great alternative online spreadsheet tool for project management and project tracking.
Pros
The ease of creating Gantt charts with a great GUI and instant sharing capability make it a favorite feature.
Cons
The only downside to Smartsheet is the lack of suite or ecosystems that Excel and Google Sheets offer requiring an additional step for integration with Docs and Word files.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Asraf
Staffing and Recruiting, 11-50 employees
Less than 6 months
“Good
Pros
Empowering teams with speed and ability is a distinctive aspect of Smartsheet.
Cons
Pages don't update in real time and there's a steep learning curve.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anthony
Accounting, 1-10 employees
Less than a year
“Great Task Managing Software
Pros
Its easy and efficient use coupled with a simple user interface for sharing and managing access makes it a preferred choice for numerous users.
Cons
It needs more features. If Smartsheet can increase its properties it could become a more powerful tool compared to Microsoft Excel.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Katarzyna
Computer Software, 51-100 employees
Less than 6 months
“Great app for your everyday tasks!
Pros
Smartsheet's advanced features contribute to keeping tasks organized and tidy offering a delightful experience.
Cons
Reporting could be more advanced but this is a minor wish rather than an issue.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Guido
Furniture, 500+ employees
More than a year
“You love it or you hate it but you cannot run projects without it!
Pros
A fundamental tool for managing complex projects Smartsheet allows detailed tracking of each task activity especially beneficial for intricate projects like online replatforming.
Cons
It's a bit complicated requiring time to get familiar with all its functionalities especially when dealing with numerous tasks or activities. People might get lost in it.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
8
Figue
E-Learning, 1-10 employees
Less than a year
“Smartsheet offers a lot of flexibility but...
Pros
Smartsheet serves as a centralized location for teams to manage and track their work in real-time offering features such as project timelines and tasklists. Overall it is a powerful project management tool that enhances efficiency and effectiveness for businesses and teams.
Cons
Smartsheet presents a learning curve particularly for those unacquainted with project management software and its cost along with challenges in certain integrations may pose difficulties for new users.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
7
Functionality
8
Sunitha
Program Development, 51-100 employees
More than a year
“Smartsheet Review
Pros
As a corporate communicator Smartsheet proves incredibly useful for swiftly gathering stories photos and business information. Additionally the Gantt chart view has been advantageous for project management.
Cons
The challenges with Smartsheet revolve around its user interface making the learning process a hurdle. Important functions should be more prominently displayed on the homepage for user convenience.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Best work management application in the market !
Pros
The Smartsheet application provides a wide range of templates and the flexibility to integrate with many other applications ensuring efficient reporting. It helps demonstrate progress to top management accurately with metrics.
Cons
The application may encounter some lag when dealing with substantial data for reporting services.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Said
Building Materials, 11-50 employees
Less than a year
“It gets bigger and faster with you
Pros
Smartsheet is instrumental in designing various models saving time and effort and facilitating work matters regardless of the specialization.
Cons
Limitations emerge in the software's ability to manage large projects accurately and executing mass updates may not be practical.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Anonymous
Not Specified, 11-50 employees
Less than 6 months
“Smartsheet in IT project tracking
Pros
The abundance of features in Smartsheet is attractive serving as a one-stop-shop for workflow management. It works well for tracking tasks and managing sprints.
Cons
Bitbucket integration was lacking at a crucial time.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Michael
Entertainment, 11-50 employees
Less than 6 months
“Smarter Spreadsheets
Pros
Leveraging templates like project budgeting enhances project outcomes. Smartsheet initially a spreadsheet app extends into various things proving versatile.
Cons
For smaller entities budget concerns may arise and understanding the various versions and associated costs can be perplexing. Additionally the manual save interval setting might be overlooked introducing potential risks.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
10
Welly
Non-Profit Organization Management, 500+ employees
More than a year
“Smartsheet for Performance Tracking in Project Management
Pros
Recognized for its potency in project management and collaboration Smartsheet consolidates performance tracking for multiple projects in a unified place.
Cons
Smartsheet can be challenging for individuals with limited Excel experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
“Not a great experience
Pros
Despite initial challenges gaining proficiency with Smartsheet towards the end improved the overall experience. It played a pivotal role in managing projects effectively.
Cons
Insufficient onboarding led to confusion in navigating the software especially when learning on the fly. Remote work without active onboarding can result in unnecessary stress.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Melissa
Financial Services, 1-10 employees
“Task management software is awesome!
Pros
The user-friendly interface of Smartsheet is admired for creating to-do lists and efficiently tracking tasks.
Cons
No dislikes were expressed about the software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Allie
Publishing, 1-10 employees
Less than a year
“Collaborating with others on a group project? Get smart with Smartsheet!
Pros
The collaborative capabilities stand out as a favored aspect showcasing Smartsheet's effectiveness in fostering teamwork.
Cons
While considering it a great product overall the wish was for certain features to be more user-friendly.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Parth
E-Learning, 500+ employees
More than a year
“Manage WorkSpace using SmartSHeet
Pros
Smartsheet facilitates easy data uploads to CRM boasts a user-friendly interface for new users and offers various features for employers to manage employee productivity effectively.
Cons
Occasional errors requiring sign-in to resolve were encountered.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Prof
Computer Software, 11-50 employees
More than a year
“Complete Software Package
Pros
Highlighting the efficiency of customization dashboards and reporting features Smartsheet proves to be a powerful tool.
Cons
Although favorably inclined towards the software the suggestion was for enhanced user-friendliness.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10