Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Gorge
Accounting, 1-10 employees
Less than a year
“Best one.
Pros
Positioned as an advanced spreadsheet tool Smartsheet offers a plethora of functionalities.
Cons
All aspects were positively acknowledged emphasizing ease and smart functionality.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6
Bethanie
Information Technology and Services, 11-50 employees
Less than 6 months
“Great templates
Pros
Appreciation is expressed for Smartsheet's preloaded templates simplifying document initiation and maintenance.
Cons
No major issues were identified affirming the product's greatness.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Okunade
Human Resources, 101-500 employees
Less than 6 months
“Smartsheet
Pros
Living up to its name Smartsheet earns praise for its user-friendly nature flawless synchronization and versatile features including Gantt charts list views forms and questionnaire creation.
Cons
Mobile app performance was noted as slow requiring improvement.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Christian Aishaddle
Design, 1-10 employees
Less than 6 months
“Efficient Project management but lacks support
Pros
Positive experiences are recounted in managing team projects with Smartsheet. The user-friendly dashboard and support builder contribute to effective task and deadline management promoting efficient team collaboration.
Cons
Deficiencies were observed in customer support and service impacting issue resolution.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Mitali
Computer Software, 1-10 employees
Less than a year
“Good tool for project management effectively.
Pros
Smartsheet earns accolades for robust workflow management seamlessly handling multiple projects. The app's data visualization capabilities enhance overall project planning and scheduling.
Cons
The dashboard was deemed in need of refinement with a call for additional personalization tools and improvements in forms automation.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than 6 months
“Smartsheet has a lot of functionality for task management.
Pros
Smartsheet's functionality is acknowledged for versatile task management including document and file incorporation.
Cons
Smartsheet usage difficulty arises when user profiles are not managed occasionally leading to permission issues.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Jeevesh
Computer Software, 1-10 employees
Less than a year
“Nice tool for efficient project management and improving workflow.
Pros
Scheduling proves easy with Smartsheet featuring an effective and customizable dashboard. The app's form automation is particularly appreciated catering to construction and idea management needs effectively.
Cons
Suggestions were made to further simplify and enhance the accessibility of task updating and editing especially when handling multiple projects to address performance degradation.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
8
Anil
Education Management, 51-100 employees
Less than a year
“smart view and work flow management software
Pros
It provides a smart array of views workflows reports and dashboards to monitor your plan effectively.
Cons
While all the features are excellent there's room for potential additions in the future.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
naween
Education Management, 500+ employees
Less than a year
“Smartsheet: An Ultimate Software for task and work flow management.
Pros
It assists in optimizing workflow management. Its tools are beneficial for planning and monitoring workflows.
Cons
I found no aspects to dislike; every feature of this software meets high standards.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
pankaj
Education Management, 500+ employees
More than a year
“manage our project
Pros
It aids in overseeing projects and all associated data.
Cons
There's a chance for improvement particularly in allowing customization according to user preferences.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Sahil
Computer Software, 1-10 employees
Less than a year
“Good tool for tracking real time projects and tasks with very user friendly interface.
Pros
Smartsheet offers a high level of customization for templates formulas and reports according to specific needs. The smooth integration with Microsoft Teams adds to its usefulness. Tracking the project's progress with Smartsheet is highly practical and this is a feature I appreciate the most.
Cons
Addressing limited automation is crucial. Improvements are needed in automating formatting and reminders and expanding storage capacity would be beneficial.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
erika
Marketing and Advertising, 101-500 employees
More than a year
“Project Collaboration is improved!
Pros
This software serves as a collaborative tool making it easy to share and organize information across teams. Setting up checklists and Gantt charts is straightforward. Multiple team members can access task and project statuses. Anticipating the next steps for projects has proven very advantageous with this program.
Cons
The software's potential could be elevated with more visually appealing features for project tracking such as the addition of diverse color options. Currently it feels overly technical for tracking creative projects dissuading many creative employees from utilizing it to its full potential.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Jack T. Dawson
Associate Analyst, 51-100 employees
“Smartsheet solved most of my problems.
Pros
It is to use smartsheet to organize our teams information and projects. We can also quickly collaborate on projects to ensure that we are all on the same page as a team. We also use it to keep track of activities we want to accomplish in the future as well as time off requests. I like how we can design forms for our team to use as a quick entry point into the smartsheets grid, as well as for our other team members.
Cons
I haven’t used the software for a long time, and overall, I have nothing negative to say about Smartsheet. I dont comprehend things because I havent taken the time to learn about them, like Dashboards. This is extremely user-friendly, and the Smartsheet university will walk you through in-depth training if you have any questions. The other issue Ive had over the years is the inability to type special characters within cells. Apart from that, I havent had any problems with the software that’s worth reporting.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Sam H. Jackson
Jr. Manager, 51-100 employees
“The Smartsheet PM software has exceeded my expectations
Pros
Smartsheet is everything you need in one place without juggling multiple platforms at once. You can also schedule emails to be delivered to people who have been assigned duties. Its similar to a supercharged Excel sheet to which you may attach papers and chats "on the row" in question. The dashboards also allow for easy project updates for the executive team. If necessary, you can add your own logos and color schemes to differentiate between different projects and even multiple businesses. I appreciate that they give a lot of free classes and that they truly attempt to help you if you need it.
Cons
It took me a bit to figure things out, but once I did, it was much easier than it appeared at first. The offered Smartsheet classes arent usually what youd anticipate, but theyre free. I signed up for a free webinar, only to realize that the topic was about a product that was an additional module that we had not acquired. It can be difficult to locate a webinar or class in their library. Other than that, I haven’t faced any issues with the software in terms of its use.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Balaji S.
Chemicals, 1000+ employees
“Growing on me slowly
Pros
It has been a rough start but the integrations it has with other third party apps we use has helped me get attached to it. User training is not that complicated either.
Cons
It has very basic features that would almost all be available on Excel for free.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Billy A.
Broadcast Media, 500-999 employees
“Managing workforce in one place
Pros
I have had such a great experience with Smartsheet. It is very smooth and easy to create and assign individual or team tasks.
Cons
Very rarely experienced hiccups.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Michelle
Education Management, 1-10 employees
“Cloud-based, flexible, robust, and reliable
Pros
Smartsheet is very easy to operate and just requires a simple log-in to get started. I am in charge of training new staff, and I can affirm that the software is so simple that anyone may use it with just the most basic introduction possible. I personally never felt the need to receive formal training. SmartSheets online community of helpful tips and training materials is a solid source for you to solve most issues on your own. And if not, you can reach out to the support services anytime. It really adds to the reliability of the software.
Cons
That being said, Smartsheet is a bit different than anything you might have worked with before. Therefore, it has a very small but very real learning curve as well. But it is only due to the fact that there are slight differences in almost everything SmartSheet does. and thats about it. Some things are missing here that we found in other software. And a lot of tweaking is usually involved to make it do what you want, but its totally worth it. It keeps the exciting spirit alive!
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Shannon Y.
Health, Wellness, and Fitness, 500+ employees
“The best of Excel and PowerPoint combined into one
Pros
Smartsheet is perfect for those who are not looking for something very detailed but need just a bit more functionality to manage their workflow than simple task management tools such as Trello. It is very intuitive to use Smartsheets, partly due to the fact that it resembles Excel a lot. It is simple and allows transferring data from one team to another automatically via reports, messaging, and data presentation. Smartsheet shines the most when the number of users increases, so you can see how well it manages all the data. Most individuals will surely appreciate this.
Cons
The software is still a work in progress, and I think most of the features were rushed in order to deliver a product. Smartsheet is very new in comparison to other project management software, so it was expected. However, I can confirm that they are constantly adding new features and improving the old ones. In some ways, this is fantastic since they take customer feedback seriously and make adjustments rapidly. I think they lack the kind of leadership that truly makes a company great. Theres a lot that needs to be worked around.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Daemon
E-Learning, 51-100 employees
“Reliable, robust, and intuitive in every way possible
Pros
I admit that most of the work that I do can be accomplished using MS Excel, but it lacks some core features that Smartsheets has, which makes me come back to it again and again. I can share spreadsheets and collaborate with my teams at the click of a button. I like how all of the Smartsheets I have access to can be organized into folders for easy retrieval, and I love how I can pin sheets or go to the most recently accessed to quickly find the one Im looking for. They keep adding new features for us to try and give feedback on, which is fantastic. We can also automate a lot of tasks to cut down on our working time and spend it elsewhere.
Cons
The software sends an email every time I set up rules for a sheet to everyone, which is great since the change is immediately notified. I just dont like the fact that the email that people receive appears to have been sent from "me." Id prefer that the email come from Smartsheet rather than my email address because, in many cases, I set up the rules for others and it appears that Im emailing them about it, which is inconvenient to say the least.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Saul G.
Construction, 51-100 employees
“Not just a timesaver, but a lifesaver!
Pros
Smartsheets has a lot going for it, but my favorite tool is a combination of automated reminders, overdue milestone reports, allocating personnel to projects, and running comprehensive reports to check on the current work of my team. The reliability of this software is made rock solid when combined with cross-sheet cell linking, indexing and matching where necessary, and large-scale reporting where conditional formatting may be required. It has all the tools youd need for effective project management and even increases your efficiency in the long run.
Cons
There is no way to rename a file if you want to do so afterwards. Only once will you get the option to name it when you create a new file, which is very weird and limiting. I have to very carefully name every file since a certain project may go on for months and we can get stuck with a wrongly named file.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8