Total 775 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

29%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

L
Laksh

Computer Software, 51-100 employees

5.0

“Best Charts and Workflow management experience”

Pros

The Gantt charts Project Portfolio management and communication features in Smartsheet are exceptional. The user interface is also highly commendable.

Cons

While Smartsheet generally performs well there could be room for some improvements in certain areas.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

I
Ibrahim

Information Technology and Services, 500+ employees

4.0

“Good app for project planning and project tasks scheduling”

Pros

Smartsheet is a flexible and customizable app that allows the creation of dashboards charts graphs and reports to visualize and share data. It also supports data export to other formats.

Cons

However Smartsheet has a learning curve and could benefit from additional addons to enhance certain features.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

H
Haythum

Computer Networking, 11-50 employees

4.0

“Smartsheet review”

Pros

Smartsheet proves to be a powerful project management tool offering a wide range of features and functionality. It allows users to create and manage various types of projects providing flexibility in tracking project progress.

Cons

One limitation is its limited collaboration features.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

C
Christian

Health, Wellness and Fitness, 500+ employees

4.0

“Smartsheet is a topnotch tool for teamwork”

Pros

Smartsheet has streamlined our sales activities by managing customer data entry for both inhouse and external marketing teams. It offers a versatile tool for managing a wide range of work.

Cons

One challenge is the slow customer service response times and issues with visibility and user experience.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

H
Hazel

Retail, 500+ employees

5.0

“Brilliant project management portal”

Pros

Smartsheet emerges as the most adaptable and effective project management portal for planning and executing projects and tasks.

Cons

In my experience it rarely encounters issues making it nearly perfect for project and task management.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

R
Robyn

Construction, 11-50 employees

4.0

“Functional and dependable”

Pros

The reporting feature is highly valuable and ease of navigation simplifies usage. Responsive customer support adds to the reliability of Smartsheet.

Cons

One improvement could be the ability to undo activities from the activity tracker and autopopulation for commonly used words.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

S
Swapnil

Architecture & Planning, 11-50 employees

4.0

“Versatile work management platform”

Pros

Smartsheet provides an extensive selection of project management tools enabling efficient planning scheduling and monitoring of projects of varying complexity. It promotes easy collaboration among teams allowing file attachments updates sharing and task comments.

Cons

Some features on mobile devices may be restricted or less userfriendly compared to the desktop version.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

P
Patrick

Consumer Goods, 101-500 employees

5.0

“Smartsheet Review”

Pros

Smartsheet operates like Excel and offers easy sharing capabilities with others.

Cons

Im still exploring its features as a firsttime user and no major issues have surfaced yet.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

W
Wendy

Education Management, 51-100 employees

5.0

“One view one place securely and reliable”

Pros

Smartsheet has been a timesaving solution for multiple communication channels thanks to its comprehensive functions and benefits. Automation setup eliminates the need for constant reminders.

Cons

Although efficient it could benefit from recorded dashboards for training and setup purposes.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

M
Michael

Financial Services, 500+ employees

5.0

“Fantastic project management”

Pros

Ive thoroughly enjoyed my experience with Smartsheet as it has allowed me to efficiently manage both personal and team projects.

Cons

I couldnt find any flaws in the Smartsheet software its truly an excellent project management tool.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

O
Onome

Entertainment, 11-50 employees

5.0

“Seamless to use”

Pros

The platform excels in delivering an enhanced user experience showcasing innovative features ensuring reliable performance and offering an intuitive interface resulting in a remarkable overall experience.

Cons

Some areas for improvement include a learning curve potential costs compatibility challenges limited support feature overload and customization limitations which may detract from the user experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

C
Chris

Health, Wellness and Fitness, 500+ employees

5.0

“Very smart”

Pros

Smartsheets ease of use and templates simplify project setup making it a smart choice for various project sizes and complexities.

Cons

The main drawback is the cost especially when adding occasional users which can be costprohibitive.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A
Anonymous

Anonymous, 101-500 employees

5.0

“Smartsheet has become an invaluable tool for managing our teams workflow”

Pros

I love the customizable sheets and templates that allow us to tailor Smartsheet to our specific needs. Realtime updates and notifications keep us all on the same page.

Cons

I wish the mobile app had more functionality but thats likely coming soon.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

T
Thomas

Financial Services, 500+ employees

4.0

“Thomass Review”

Pros

Smartsheet is an elegant product that integrates well with other software.

Cons

At times it can be a bit clunky requiring workarounds.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

AF
Amanda F

Information Technology and Services, 500+ employees

4.0

“Smartsheet allows me to be more organized collaborative and productive”

Pros

Smartsheets intuitive interface simplifies task delegation document collaboration and realtime progress monitoring aiding in streamlining business operations.

Cons

New users may take some time to become comfortable with the interface but there are helpful howto videos available.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

S
Saeed

ElectricalElectronic Manufacturing, 51-100 employees

5.0

“Smartsheet Empowering Project Management and Collaboration”

Pros

Smartsheet provides robust task management capabilities allowing users to create assign and track tasks efficiently fostering seamless task collaboration and organization.

Cons

Becoming familiar with all the features and customization options may require some time and effort.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A
Anonymous

Anonymous, 51-100 employees

5.0

“Smartsheet Best Tool for Project Management”

Pros

Smartsheet offers a wide range of customization options to tailor project management to specific requirements.

Cons

Theres nothing to dislike about Smartsheet.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

F
Felix

Information Technology and Services, 51-100 employees

5.0

“My Sincere Experience With Online Projects Management Tool”

Pros

Smartsheet is uniquely designed for all online projects management team management via BIM and adding due dates on projects.

Cons

Theres nothing to dislike about its functionality and services since it overdelivers.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

M
Mohit

Computer Software, 1-10 employees

4.0

“Having good experience”

Pros

I appreciate the autopopulation of fields and the efficiency of completing tasks with fewer clicks and typing.

Cons

It would be beneficial if the software could display some statistics.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

H
Heidi

Consumer Services, 500+ employees

5.0

“Simple but effective”

Pros

I like how I can link multiple Smartsheet documents to my dashboard for convenient access to everything I need for my daily job.

Cons

The copypaste function can be finicky especially when coming from an Excel background.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9