Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Dalia
Real Estate, 51-100 employees
Less than a year
“Flexible project managing
Pros
The data organization is well-executed, ensuring everything is neatly filed.
Cons
Occasional bugs arise when too many people have it open simultaneously.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ollie
Marketing and Advertising, 500+ employees
Less than a year
“Smartsheet Review
Pros
Featuring an intuitive and user-friendly interface, the application facilitates seamless onboarding for international colleagues. Its advanced settings not only exceed competitors by offering superior security features but also enable the easy sharing of Smartsheet workflows with both existing and potential customers.
Cons
Smartsheet requires manual data saving after each input and faces challenges in handling intricate workflows.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Yasmine
Arts and Crafts, 51-100 employees
Less than a year
“The functionality of smartsheet
Pros
It has been a significant help in managing my studies and academic projects.
Cons
No problems encountered with Smartsheet.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Rachel
Consumer Services, 51-100 employees
More than a year
“Satisfied Customer Lots to Learn
Pros
Smartsheet proves invaluable for managing diverse tasks and overseeing organizational activities. My primary use involves maintaining an inventory of company clothing and swag where Smartsheet has proven highly successful.
Cons
Smartsheet could be more user-friendly and improve quick navigation. Additionally a better real-time auto-save feature is desired.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Laura
Construction, 51-100 employees
Less than 6 months
“All in one place
Pros
The system facilitates internal teams in staying informed about ongoing activities locations and schedules contributing to an excellent customer journey.
Cons
Everything works as it should and there are no complaints here.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mark
Consumer Goods, 500+ employees
More than a year
“Powering financial productivity with Smartsheet
Pros
Leveraging Smartsheet's automation capabilities has been advantageous. Creating formulas and using automated functions streamline calculations reduce the risk of errors and save time. Customizing spreadsheets and dashboards to specific needs aids in organizing and visualizing information effectively.
Cons
The lack of advanced data visualization options is a notable point. Having more charting options and visual representations is something I'd appreciate.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than a year
“Highly customizable interface
Pros
The platform provides a highly customizable interface allowing teams to efficiently organize tasks monitor progress and manage workflows.
Cons
Its intricate setup and complex functionalities can be overwhelming.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Alberto
Automotive, 11-50 employees
“I use Smartsheet to keep my projects organized and on track. It's a game-changer!
Pros
Smartsheet simplifies project management fosters easy collaboration and offers valuable templates resulting in significant time savings.
Cons
For new users the limited customization options can be overwhelming. More flexibility is needed.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
6
Functionality
8
Lindsey
Information Technology and Services, 500+ employees
Less than 6 months
“Recent Monday.com Transplant; Loving Smartsheet!
Pros
The flexibility to create custom sheets reports and dashboards tailored to my team's needs stands out as a key feature.
Cons
I dislike that the hierarchy can't be locked on a row when moving between different sheets.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Lindsay
Pharmaceuticals, 51-100 employees
More than a year
“Great tool for managing tasks
Pros
Its interactive nature is appreciated particularly in daily use for logistics planning. External suppliers can book into our warehouse seamlessly without manual intervention.
Cons
There is nothing I don't like about Smartsheet.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
mansoureh
Building Materials, 500+ employees
More than a year
“great tool for different purposes
Pros
A great tool for tracking progress in sales marketing and product management departments.
Cons
I actually like all the features and it's hard to tell otherwise.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Bracia
Retail, 1-10 employees
Less than a year
“Smart sheet
Pros
The ability to organize data and files for business collaboration is a standout feature enhancing efficiency in project collaboration.
Cons
What I dislike about Smartsheet is the inconsistent availability of different formats for my team's use.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
10
Martin
Food Production, 101-500 employees
More than a year
“Smartsheet makes project and time tracking so easy.
Pros
The layout's excellence coupled with the ability to update with time spent and time remaining makes it an outstanding tool.
Cons
Nothing so far has caused any issues on my end; everything has worked great.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Axel
Higher Education, 500+ employees
Less than a year
“One of the best softwares to manage projects
Pros
It is a comprehensive software encompassing features for planning and administering various project types with added capabilities for progress analysis through data visualization.
Cons
It lacks innovative features; the existing ones are traditional and useful but there is room for improvement.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Cedric
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“Versatile software
Pros
Smartsheet's versatility allows it to function as both a project management tool and a form creator for data collection. Its use as an Excel sheet with easy file attachment adds to its utility.
Cons
The user experience can be challenging especially when using it as an Excel sheet with multiple columns and rows.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Erika
Publishing, 500+ employees
More than a year
“Great features
Pros
The ease of use and collaborative features make Smartsheet phenomenal for team coordination providing excellent functionalities.
Cons
It's frustrating when we only have a certain number of licenses and yet need to work with people who don't have the same permissions.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Alfonso
Automotive, 11-50 employees
More than a year
“Smartsheet keeps my team organized and on track with our projects. Easy to use and has simplified our workflow.
Pros
Smartsheet's integration with other software could see improvement and the additional features come with a somewhat steep pricing structure.
Cons
Improving integration with other software remains a priority and the cost for additional features is perceived as somewhat high.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
10
Janie
Hospital & Health Care, 500+ employees
More than a year
“Smartsheets make Project Integrations stay on track
Pros
The report customization and user-friendliness of dashboards can be challenging leaning towards technical complexities.
Cons
Customizing reports proves challenging and dashboards can be less user-friendly particularly for those less technically inclined.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Cristina
Computer Software, 51-100 employees
More than a year
“Effective Organization Tool!
Pros
While I find no room for improvement the availability of Slack integrations would be a welcome addition.
Cons
While I currently have no specific areas for improvement exploring potential integrations with Slack would be of interest.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Brittany
Entertainment, 1-10 employees
More than a year
“Great way to collaborate with teams
Pros
There's uncertainty about data security as accessibility seems linked to having the link raising concerns for sensitive information use.
Cons
Data security raises concerns as access seems open to anyone with the link; advisable for non-sensitive information use.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8