Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

D

Dalia

Real Estate, 51-100 employees

Less than a year

5.0
January 2024

Flexible project managing

Pros

The data organization is well-executed, ensuring everything is neatly filed.

Cons

Occasional bugs arise when too many people have it open simultaneously.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

O

Ollie

Marketing and Advertising, 500+ employees

Less than a year

4.0
January 2024

Smartsheet Review

Pros

Featuring an intuitive and user-friendly interface, the application facilitates seamless onboarding for international colleagues. Its advanced settings not only exceed competitors by offering superior security features but also enable the easy sharing of Smartsheet workflows with both existing and potential customers.

Cons

Smartsheet requires manual data saving after each input and faces challenges in handling intricate workflows.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Y

Yasmine

Arts and Crafts, 51-100 employees

Less than a year

4.0
January 2024

The functionality of smartsheet

Pros

It has been a significant help in managing my studies and academic projects.

Cons

No problems encountered with Smartsheet.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

R

Rachel

Consumer Services, 51-100 employees

More than a year

4.0
December 2023

Satisfied Customer Lots to Learn

Pros

Smartsheet proves invaluable for managing diverse tasks and overseeing organizational activities. My primary use involves maintaining an inventory of company clothing and swag where Smartsheet has proven highly successful.

Cons

Smartsheet could be more user-friendly and improve quick navigation. Additionally a better real-time auto-save feature is desired.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

L

Laura

Construction, 51-100 employees

Less than 6 months

5.0
December 2023

All in one place

Pros

The system facilitates internal teams in staying informed about ongoing activities locations and schedules contributing to an excellent customer journey.

Cons

Everything works as it should and there are no complaints here.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Mark

Consumer Goods, 500+ employees

More than a year

5.0
December 2023

Powering financial productivity with Smartsheet

Pros

Leveraging Smartsheet's automation capabilities has been advantageous. Creating formulas and using automated functions streamline calculations reduce the risk of errors and save time. Customizing spreadsheets and dashboards to specific needs aids in organizing and visualizing information effectively.

Cons

The lack of advanced data visualization options is a notable point. Having more charting options and visual representations is something I'd appreciate.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

Less than a year

5.0
December 2023

Highly customizable interface

Pros

The platform provides a highly customizable interface allowing teams to efficiently organize tasks monitor progress and manage workflows.

Cons

Its intricate setup and complex functionalities can be overwhelming.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

A

Alberto

Automotive, 11-50 employees

3.0
December 2023

I use Smartsheet to keep my projects organized and on track. It's a game-changer!

Pros

Smartsheet simplifies project management fosters easy collaboration and offers valuable templates resulting in significant time savings.

Cons

For new users the limited customization options can be overwhelming. More flexibility is needed.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

6

Functionality

8

L

Lindsey

Information Technology and Services, 500+ employees

Less than 6 months

4.0
December 2023

Recent Monday.com Transplant; Loving Smartsheet!

Pros

The flexibility to create custom sheets reports and dashboards tailored to my team's needs stands out as a key feature.

Cons

I dislike that the hierarchy can't be locked on a row when moving between different sheets.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

L

Lindsay

Pharmaceuticals, 51-100 employees

More than a year

5.0
December 2023

Great tool for managing tasks

Pros

Its interactive nature is appreciated particularly in daily use for logistics planning. External suppliers can book into our warehouse seamlessly without manual intervention.

Cons

There is nothing I don't like about Smartsheet.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

mansoureh

Building Materials, 500+ employees

More than a year

5.0
December 2023

great tool for different purposes

Pros

A great tool for tracking progress in sales marketing and product management departments.

Cons

I actually like all the features and it's hard to tell otherwise.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

B

Bracia

Retail, 1-10 employees

Less than a year

4.0
December 2023

Smart sheet

Pros

The ability to organize data and files for business collaboration is a standout feature enhancing efficiency in project collaboration.

Cons

What I dislike about Smartsheet is the inconsistent availability of different formats for my team's use.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

10

M

Martin

Food Production, 101-500 employees

More than a year

5.0
December 2023

Smartsheet makes project and time tracking so easy.

Pros

The layout's excellence coupled with the ability to update with time spent and time remaining makes it an outstanding tool.

Cons

Nothing so far has caused any issues on my end; everything has worked great.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

A

Axel

Higher Education, 500+ employees

Less than a year

5.0
December 2023

One of the best softwares to manage projects

Pros

It is a comprehensive software encompassing features for planning and administering various project types with added capabilities for progress analysis through data visualization.

Cons

It lacks innovative features; the existing ones are traditional and useful but there is room for improvement.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

C

Cedric

Transportation/Trucking/Railroad, 1-10 employees

More than a year

4.0
December 2023

Versatile software

Pros

Smartsheet's versatility allows it to function as both a project management tool and a form creator for data collection. Its use as an Excel sheet with easy file attachment adds to its utility.

Cons

The user experience can be challenging especially when using it as an Excel sheet with multiple columns and rows.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

E

Erika

Publishing, 500+ employees

More than a year

5.0
December 2023

Great features

Pros

The ease of use and collaborative features make Smartsheet phenomenal for team coordination providing excellent functionalities.

Cons

It's frustrating when we only have a certain number of licenses and yet need to work with people who don't have the same permissions.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

A

Alfonso

Automotive, 11-50 employees

More than a year

4.0
December 2023

Smartsheet keeps my team organized and on track with our projects. Easy to use and has simplified our workflow.

Pros

Smartsheet's integration with other software could see improvement and the additional features come with a somewhat steep pricing structure.

Cons

Improving integration with other software remains a priority and the cost for additional features is perceived as somewhat high.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

10

J

Janie

Hospital & Health Care, 500+ employees

More than a year

5.0
December 2023

Smartsheets make Project Integrations stay on track

Pros

The report customization and user-friendliness of dashboards can be challenging leaning towards technical complexities.

Cons

Customizing reports proves challenging and dashboards can be less user-friendly particularly for those less technically inclined.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

C

Cristina

Computer Software, 51-100 employees

More than a year

5.0
December 2023

Effective Organization Tool!

Pros

While I find no room for improvement the availability of Slack integrations would be a welcome addition.

Cons

While I currently have no specific areas for improvement exploring potential integrations with Slack would be of interest.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

B

Brittany

Entertainment, 1-10 employees

More than a year

5.0
December 2023

Great way to collaborate with teams

Pros

There's uncertainty about data security as accessibility seems linked to having the link raising concerns for sensitive information use.

Cons

Data security raises concerns as access seems open to anyone with the link; advisable for non-sensitive information use.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8