Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

T

Teresa

Information Technology and Services, 500+ employees

More than a year

4.0
December 2023

Project Management Made Easy

Pros

Despite ongoing exploration and learning enhancing interactivity and collaboration features akin to tools like Basecamp is desired. Additionally an auto-save feature would be more convenient.

Cons

Continuing to enhance interactivity and collaboration is desired. Unlike some competitors Smartsheet lacks features such as attaching creatives and sending direct alerts for stakeholder approval within the tool. Additionally the need for manual save during project tracker updates is viewed as a drawback.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

V

Veona

Chemicals, 500+ employees

More than a year

5.0
December 2023

SMARTSHEET: MY ALL-TIME-GO-TO PROJECT MANAGEMENT SOLUTION

Pros

The learning curve for new users is steep but those familiar with Excel find it straightforward to grasp and utilize its features.

Cons

New users face a steep learning curve though those with an Excel background find it straightforward to understand and employ its features.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A

Aisha

Education Management, 500+ employees

3.0
December 2023

Easy to use with some inconsistencies

Pros

Inconsistencies in date formats switching between British and American styles can be a minor drawback.

Cons

Inconsistencies in date formats alternating between British (dd/mm/yyyy) and American (mm/dd/yyyy) impact overall structure and consistency.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
December 2023

Good tool for simple projects

Pros

The challenge of convincing older colleagues to move beyond Excel due to a lack of integrated ease with Microsoft tools.

Cons

Seamless integration with Microsoft tools poses challenges especially when convincing older colleagues accustomed to Excel.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

4

J

Julianna

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0
December 2023

Smartsheet Review

Pros

There's no specific dislike about Smartsheets reported.

Cons

No specific dislikes about Smartsheets have been identified.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

B

Bishal

Computer Software, 11-50 employees

Less than 6 months

4.0
December 2023

A good tool for managing team

Pros

Preparing reports within Smartsheet was perceived as complex and time-consuming.

Cons

The complexity of preparing reports in Smartsheet can be time-consuming.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

H

Helen

Electrical/Electronic Manufacturing, 51-100 employees

Less than a year

5.0
December 2023

SmartSheet's Versatility

Pros

Occasional confusion and feeling lost while navigating Smartsheet but the overall experience remains acceptable.

Cons

Occasional confusion and feeling lost are minor issues manageable as familiarity with the tool grows.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

9

Functionality

10

B

Brendan

Food Production, 51-100 employees

More than a year

5.0
December 2023

Smartsheet

Pros

Some user permissions can be intricate to understand though they generally function well.

Cons

Some aspects of user permissions may be intricate to grasp but overall functionality works well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Mark

Construction, 101-500 employees

Less than a year

4.0
December 2023

Smartsheet

Pros

No significant dislikes have been identified yet but usage may be limited in certain scenarios.

Cons

No specific dislikes have been identified although there may be limitations in use.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

S

Skyler

Construction, 1-10 employees

Less than a year

5.0
December 2023

Best ever i love it!

Pros

Overall satisfaction with Smartsheet with no specific dislikes reported.

Cons

There are no identified dislikes about the tool.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

S

Susan

Apparel & Fashion, 51-100 employees

More than a year

4.0
December 2023

Very effective management that increases group fluidity and collaboration.

Pros

The cost is considered high and the initial setup can be awkward for new users due to unfamiliar features.

Cons

The cost is somewhat high and the initial setup proves awkward for new users due to Smartsheet's unique features.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Amr

Civil Engineering, 1-10 employees

More than a year

4.0
December 2023

Smart sheet review

Pros

Its use revolves around documenting memories and managing numerical data.

Cons

Utilized for documenting memories and organizing numerical data.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

C

Christian

Food Production, 51-100 employees

More than a year

5.0
December 2023

The Smartest Sheet

Pros

The manual editing of unsaved mistakes by individuals poses a slight frustration.

Cons

Managing unsaved mistakes manually can be slightly frustrating.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

S

Sebastian

Telecommunications, 500+ employees

More than a year

4.0
December 2023

Multipurpose project management tool

Pros

Certain functions lack intuitiveness and the requirement for manual saving feels outdated.

Cons

Certain functions lack intuitiveness and the requirement to manually save changes feels outdated.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

A

Ali

Design, 1-10 employees

More than a year

4.0
November 2023

Frequent user of Smartsheet

Pros

Clear and easytouse sheets for postproduction timelines and hosting multiple projectsclients in one place make Smartsheet an ideal choice. Its easy export to PDF customization conditional formatting and rule creation enhance user experience resembling Excel but with versatile Gantt and Grid views.

Cons

Enhancing user experience could involve enabling Smartsheet to sync with other applications like Outlook for consolidated progress reporting. Additionally having a desktop app for visible timelines would be beneficial.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

M

Mary

Financial Services, 11-50 employees

More than a year

4.0
November 2023

Solid Functionality

Pros

Smartsheet effectively delivers on its intended usage facilitating efficient project management tracking and collaboration.

Cons

The user interface of Smartsheet could benefit from improvements currently appearing standard and lacking innovation.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

M

Martin

Marketing and Advertising, 500+ employees

More than a year

3.0
November 2023

It does the job but the experience is lacking

Pros

Smartsheet performs well and integrates seamlessly with our internal bespoke tooling. Its straightforward time tracking is easy to implement even for large teams.

Cons

The UI is cumbersome features are challenging to locate and overall the frontend could use enhancements to align with today's tool standards.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

6

E

Evan

Food Production, 51-100 employees

Less than a year

2.0
November 2023

Overly complex version of excel

Pros

The design seemed good with solid creation intentions offering a variety of options and interfaces.

Cons

Many features in Smartsheet were underutilized as a scheduling Excel sheet met our needs.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

5

A

Anonymous

Not Specified, 101-500 employees

More than a year

5.0
November 2023

My Experience using Smartsheet

Pros

Smartsheet's powerful collaboration feature enables teams to work together seamlessly with realtime data collaboration editing and commenting.

Cons

The mobile app version of Smartsheet has limitations compared to the web version but overall it performs well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

K

Kelly

Health, Wellness and Fitness, 500+ employees

More than a year

4.0
November 2023

Smartsheet

Pros

The software's ease of use stands out making it very userfriendly.

Cons

A limitation is not being able to see encounters at a glance.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7