Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Teresa
Information Technology and Services, 500+ employees
More than a year
“Project Management Made Easy
Pros
Despite ongoing exploration and learning enhancing interactivity and collaboration features akin to tools like Basecamp is desired. Additionally an auto-save feature would be more convenient.
Cons
Continuing to enhance interactivity and collaboration is desired. Unlike some competitors Smartsheet lacks features such as attaching creatives and sending direct alerts for stakeholder approval within the tool. Additionally the need for manual save during project tracker updates is viewed as a drawback.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Veona
Chemicals, 500+ employees
More than a year
“SMARTSHEET: MY ALL-TIME-GO-TO PROJECT MANAGEMENT SOLUTION
Pros
The learning curve for new users is steep but those familiar with Excel find it straightforward to grasp and utilize its features.
Cons
New users face a steep learning curve though those with an Excel background find it straightforward to understand and employ its features.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Aisha
Education Management, 500+ employees
“Easy to use with some inconsistencies
Pros
Inconsistencies in date formats switching between British and American styles can be a minor drawback.
Cons
Inconsistencies in date formats alternating between British (dd/mm/yyyy) and American (mm/dd/yyyy) impact overall structure and consistency.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Good tool for simple projects
Pros
The challenge of convincing older colleagues to move beyond Excel due to a lack of integrated ease with Microsoft tools.
Cons
Seamless integration with Microsoft tools poses challenges especially when convincing older colleagues accustomed to Excel.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
4
Julianna
Health, Wellness and Fitness, 51-100 employees
More than a year
“Smartsheet Review
Pros
There's no specific dislike about Smartsheets reported.
Cons
No specific dislikes about Smartsheets have been identified.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Bishal
Computer Software, 11-50 employees
Less than 6 months
“A good tool for managing team
Pros
Preparing reports within Smartsheet was perceived as complex and time-consuming.
Cons
The complexity of preparing reports in Smartsheet can be time-consuming.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Helen
Electrical/Electronic Manufacturing, 51-100 employees
Less than a year
“SmartSheet's Versatility
Pros
Occasional confusion and feeling lost while navigating Smartsheet but the overall experience remains acceptable.
Cons
Occasional confusion and feeling lost are minor issues manageable as familiarity with the tool grows.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
9
Functionality
10
Brendan
Food Production, 51-100 employees
More than a year
“Smartsheet
Pros
Some user permissions can be intricate to understand though they generally function well.
Cons
Some aspects of user permissions may be intricate to grasp but overall functionality works well.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mark
Construction, 101-500 employees
Less than a year
“Smartsheet
Pros
No significant dislikes have been identified yet but usage may be limited in certain scenarios.
Cons
No specific dislikes have been identified although there may be limitations in use.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Skyler
Construction, 1-10 employees
Less than a year
“Best ever i love it!
Pros
Overall satisfaction with Smartsheet with no specific dislikes reported.
Cons
There are no identified dislikes about the tool.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Susan
Apparel & Fashion, 51-100 employees
More than a year
“Very effective management that increases group fluidity and collaboration.
Pros
The cost is considered high and the initial setup can be awkward for new users due to unfamiliar features.
Cons
The cost is somewhat high and the initial setup proves awkward for new users due to Smartsheet's unique features.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Amr
Civil Engineering, 1-10 employees
More than a year
“Smart sheet review
Pros
Its use revolves around documenting memories and managing numerical data.
Cons
Utilized for documenting memories and organizing numerical data.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Christian
Food Production, 51-100 employees
More than a year
“The Smartest Sheet
Pros
The manual editing of unsaved mistakes by individuals poses a slight frustration.
Cons
Managing unsaved mistakes manually can be slightly frustrating.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Sebastian
Telecommunications, 500+ employees
More than a year
“Multipurpose project management tool
Pros
Certain functions lack intuitiveness and the requirement for manual saving feels outdated.
Cons
Certain functions lack intuitiveness and the requirement to manually save changes feels outdated.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Ali
Design, 1-10 employees
More than a year
“Frequent user of Smartsheet
Pros
Clear and easytouse sheets for postproduction timelines and hosting multiple projectsclients in one place make Smartsheet an ideal choice. Its easy export to PDF customization conditional formatting and rule creation enhance user experience resembling Excel but with versatile Gantt and Grid views.
Cons
Enhancing user experience could involve enabling Smartsheet to sync with other applications like Outlook for consolidated progress reporting. Additionally having a desktop app for visible timelines would be beneficial.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Mary
Financial Services, 11-50 employees
More than a year
“Solid Functionality
Pros
Smartsheet effectively delivers on its intended usage facilitating efficient project management tracking and collaboration.
Cons
The user interface of Smartsheet could benefit from improvements currently appearing standard and lacking innovation.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Martin
Marketing and Advertising, 500+ employees
More than a year
“It does the job but the experience is lacking
Pros
Smartsheet performs well and integrates seamlessly with our internal bespoke tooling. Its straightforward time tracking is easy to implement even for large teams.
Cons
The UI is cumbersome features are challenging to locate and overall the frontend could use enhancements to align with today's tool standards.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Evan
Food Production, 51-100 employees
Less than a year
“Overly complex version of excel
Pros
The design seemed good with solid creation intentions offering a variety of options and interfaces.
Cons
Many features in Smartsheet were underutilized as a scheduling Excel sheet met our needs.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Anonymous
Not Specified, 101-500 employees
More than a year
“My Experience using Smartsheet
Pros
Smartsheet's powerful collaboration feature enables teams to work together seamlessly with realtime data collaboration editing and commenting.
Cons
The mobile app version of Smartsheet has limitations compared to the web version but overall it performs well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Kelly
Health, Wellness and Fitness, 500+ employees
More than a year
“Smartsheet
Pros
The software's ease of use stands out making it very userfriendly.
Cons
A limitation is not being able to see encounters at a glance.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7