Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Jennifer
Hospital & Health Care, 500+ employees
More than a year
“The best platform for project management
Pros
Our company utilizes Smartsheet to monitor deliverables track progress delegate responsibilities and meet deadlines improving efficiency and group collaboration.
Cons
Enhanced automation for analytical reports examining monthly project results could improve efficiency.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Magaly
Textiles, 11-50 employees
“An initial look at Smarthsheet
Pros
Smartsheet's best advantages include real time collaboration within the team and the ability to generate detailed reports based on accumulated information facilitating precise decision making.
Cons
Addressing complexity concerns could involve introducing another membership plan to provide additional functionalities simultaneously.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Amy
Banking, 51-100 employees
More than a year
“Smartsheet for Audit Management
Pros
Smartsheet proves to be an excellent tool for managing our audit processes allowing collaboration and information sharing with external parties effectively. It serves as a central hub for organizing communication and information transfer without constant emailing.
Cons
Accidental deletion of important information in Smartsheet occurred requiring a significant amount of time to correct. Having an administrator reset option from the point of deletion would be valuable.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
ana
Financial Services, 1-10 employees
“Transforming project management.
Pros
Quick task creation organization responsibility assignment and realtime progress tracking make Smartsheet a preferred choice.
Cons
A more detailed guide or interactive tutorials would be beneficial for helping users become familiar with the Smartsheet platform.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Not Specified, 101-500 employees
More than a year
“Review for Smartsheet
Pros
Smartsheet facilitates easy collaboration on projects enabling users to share sheets assign tasks and provide comments on work with various reporting options.
Cons
Smartsheet's cost may be a challenge for some businesses especially larger teams and there is a notable learning curve.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Andrea Yarlyn
Marketing and Advertising, 1-10 employees
“The definitive tool to manage projects efficiently and collaboratively.
Pros
Smartsheet is appreciated for its efficient planning tracking and automation capabilities. The link functions between pages and the ability to create forms add significant value.
Cons
Obtaining an overview of all running projects can be complicated at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Joel Neil
Media Production, 500+ employees
Less than 6 months
“Advanced Features
Pros
A powerful product comparable to Excel itself Smartsheet offers robust features for project management. Exploring its features enhances its potential.
Cons
Smartsheet is not necessarily widely used and people still prefer Excel over it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Laura
Hospital & Health Care, 500+ employees
More than a year
“Smartsheet Improve project time management
Pros
Appreciation is expressed for Smartsheet's ability to create spreadsheets and forms without the need for special rules or code. The platform's cuttingedge technologies offer potential career opportunities and its quick collaboration features are frequently utilized.
Cons
Modification options for reports especially switching data sources on the dashboard view are needed for enhanced flexibility.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Saskia
Restaurants, 500+ employees
More than a year
“Musthave software for project managers
Pros
Smartsheet's shortcuts and key commands make it quick and simple to fill in project specifics. The ability for multiple users to access the same document simultaneously with realtime notifications is a great feature. Notification of upcoming milestones and conditional formatting further enhance its appeal.
Cons
Viewing all accompanying columns simultaneously in a Gantt chart can be challenging. Despite not exploring alternatives yet the ability to simultaneously view both the Gantt chart and project details is appreciated. Navigation in a Gantt Chart is straightforward at least for me.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Not Specified, 500+ employees
More than a year
“Very Useful
Pros
Updating and adjusting schedules with ease remains a key benefit of using Smartsheet.
Cons
The need to manually save could be addressed with an autosave function and there's a desire for an improved collaborator function.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Dan
Security and Investigations, 500+ employees
More than a year
“Used for years and helped manage tasks
Pros
Facilitated the maintenance of a systematic and wellorganized structure.
Cons
All aspects are positive and any problems encountered were quickly addressed.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Amit
Information Technology and Services, 500+ employees
Less than a year
“More Than Just Project Management Tool
Pros
The software's userfriendly interface encompasses a wide range of features enabling us to automate repetitive tasks and establish alert notifications. Additionally it empowers us to create intricate workflows ultimately saving time and minimizing the risk of errors.
Cons
The software rich in features demands a bit more time for users to fully grasp its functionalities.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Ronald Abilmar
Computer Software, 1-10 employees
“Transforming the way my team works.
Pros
The automation of repetitive tasks has proven to be a significant timesaver affording me the opportunity to concentrate on more crucial assignments.
Cons
Occasionally I've identified limitations in customization and flexibility in specific functions necessitating adjustments to my work process.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Vishal
Information Technology and Services, 500+ employees
Less than a year
“Empowering Project Management Capabilities
Pros
The tool demonstrates excellence in addressing our project management needs with its userfriendly interface offering a multitude of features that simplify our work processes and enhance overall productivity.
Cons
Our experience affirms the software's smooth and effective performance in online project management free from any disadvantages.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Sophie
Machinery, 11-50 employees
More than a year
“Powerful collaboration and project management
Pros
The functionality to create and customize coupled with robust project management features has resulted in a more seamless approach to task organization progress tracking and collaboration. The Gantt view is particularly valuable for visualizing project schedules and task dependencies. Furthermore the automation of workflows and scheduling reminders has significantly increased our operational efficiency.
Cons
Despite Smartsheet's potency as a tool it might appear somewhat overwhelming for beginners initially given the myriad of options and features available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Nicki
Warehousing, 101-500 employees
Less than 6 months
“User
Pros
Understanding and inputting information is uncomplicated. Submissions are directed to the Regional Manager.
Cons
No issues noticed so far; our usage spans only a few months.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jose
Utilities, 51-100 employees
More than a year
“User
Pros
Access and integration are straightforward for all employees.
Cons
Little to complain about presently; content with the experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leila
Research, 500+ employees
More than a year
“helps to manage your tasks
Pros
The ability to consolidate numerous data points into a single file/sheet for a comprehensive overview is the focal point of using Smartsheet for me and my team.
Cons
Handling more intricate projects on Smartsheet can be challenging compared to similar software, occasionally consuming time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Nikita
Computer Software, 1-10 employees
More than a year
“Overall, Smartsheet is an amazing product
Pros
I value its role in tracking projects, especially for larger endeavors. Collaboration with team members is facilitated, and its user-friendly nature is a plus.
Cons
Smartsheet has granted me increased control, and I harbor no negative sentiments toward it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Sheila
Hospital & Health Care, 101-500 employees
More than a year
“Smartsheet: Reliable PPM Program
Pros
Managing intricate projects through workflow automation has never been overwhelming since I began using Smartsheet.
Cons
Prompt resolution by the vendor whenever issues arise; the current state is flawless.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10