Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

J

Jennifer

Hospital & Health Care, 500+ employees

More than a year

4.0
November 2023

The best platform for project management

Pros

Our company utilizes Smartsheet to monitor deliverables track progress delegate responsibilities and meet deadlines improving efficiency and group collaboration.

Cons

Enhanced automation for analytical reports examining monthly project results could improve efficiency.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

M

Magaly

Textiles, 11-50 employees

4.0
November 2023

An initial look at Smarthsheet

Pros

Smartsheet's best advantages include real time collaboration within the team and the ability to generate detailed reports based on accumulated information facilitating precise decision making.

Cons

Addressing complexity concerns could involve introducing another membership plan to provide additional functionalities simultaneously.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A

Amy

Banking, 51-100 employees

More than a year

4.0
November 2023

Smartsheet for Audit Management

Pros

Smartsheet proves to be an excellent tool for managing our audit processes allowing collaboration and information sharing with external parties effectively. It serves as a central hub for organizing communication and information transfer without constant emailing.

Cons

Accidental deletion of important information in Smartsheet occurred requiring a significant amount of time to correct. Having an administrator reset option from the point of deletion would be valuable.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

A

ana

Financial Services, 1-10 employees

5.0
November 2023

Transforming project management.

Pros

Quick task creation organization responsibility assignment and realtime progress tracking make Smartsheet a preferred choice.

Cons

A more detailed guide or interactive tutorials would be beneficial for helping users become familiar with the Smartsheet platform.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 101-500 employees

More than a year

5.0
November 2023

Review for Smartsheet

Pros

Smartsheet facilitates easy collaboration on projects enabling users to share sheets assign tasks and provide comments on work with various reporting options.

Cons

Smartsheet's cost may be a challenge for some businesses especially larger teams and there is a notable learning curve.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

AY

Andrea Yarlyn

Marketing and Advertising, 1-10 employees

5.0
November 2023

The definitive tool to manage projects efficiently and collaboratively.

Pros

Smartsheet is appreciated for its efficient planning tracking and automation capabilities. The link functions between pages and the ability to create forms add significant value.

Cons

Obtaining an overview of all running projects can be complicated at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

JN

Joel Neil

Media Production, 500+ employees

Less than 6 months

5.0
November 2023

Advanced Features

Pros

A powerful product comparable to Excel itself Smartsheet offers robust features for project management. Exploring its features enhances its potential.

Cons

Smartsheet is not necessarily widely used and people still prefer Excel over it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

L

Laura

Hospital & Health Care, 500+ employees

More than a year

4.0
November 2023

Smartsheet Improve project time management

Pros

Appreciation is expressed for Smartsheet's ability to create spreadsheets and forms without the need for special rules or code. The platform's cuttingedge technologies offer potential career opportunities and its quick collaboration features are frequently utilized.

Cons

Modification options for reports especially switching data sources on the dashboard view are needed for enhanced flexibility.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

S

Saskia

Restaurants, 500+ employees

More than a year

5.0
November 2023

Musthave software for project managers

Pros

Smartsheet's shortcuts and key commands make it quick and simple to fill in project specifics. The ability for multiple users to access the same document simultaneously with realtime notifications is a great feature. Notification of upcoming milestones and conditional formatting further enhance its appeal.

Cons

Viewing all accompanying columns simultaneously in a Gantt chart can be challenging. Despite not exploring alternatives yet the ability to simultaneously view both the Gantt chart and project details is appreciated. Navigation in a Gantt Chart is straightforward at least for me.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
November 2023

Very Useful

Pros

Updating and adjusting schedules with ease remains a key benefit of using Smartsheet.

Cons

The need to manually save could be addressed with an autosave function and there's a desire for an improved collaborator function.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

D

Dan

Security and Investigations, 500+ employees

More than a year

5.0
November 2023

Used for years and helped manage tasks

Pros

Facilitated the maintenance of a systematic and wellorganized structure.

Cons

All aspects are positive and any problems encountered were quickly addressed.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Amit

Information Technology and Services, 500+ employees

Less than a year

5.0
November 2023

More Than Just Project Management Tool

Pros

The software's userfriendly interface encompasses a wide range of features enabling us to automate repetitive tasks and establish alert notifications. Additionally it empowers us to create intricate workflows ultimately saving time and minimizing the risk of errors.

Cons

The software rich in features demands a bit more time for users to fully grasp its functionalities.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

RA

Ronald Abilmar

Computer Software, 1-10 employees

4.0
November 2023

Transforming the way my team works.

Pros

The automation of repetitive tasks has proven to be a significant timesaver affording me the opportunity to concentrate on more crucial assignments.

Cons

Occasionally I've identified limitations in customization and flexibility in specific functions necessitating adjustments to my work process.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

V

Vishal

Information Technology and Services, 500+ employees

Less than a year

5.0
November 2023

Empowering Project Management Capabilities

Pros

The tool demonstrates excellence in addressing our project management needs with its userfriendly interface offering a multitude of features that simplify our work processes and enhance overall productivity.

Cons

Our experience affirms the software's smooth and effective performance in online project management free from any disadvantages.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

S

Sophie

Machinery, 11-50 employees

More than a year

5.0
November 2023

Powerful collaboration and project management

Pros

The functionality to create and customize coupled with robust project management features has resulted in a more seamless approach to task organization progress tracking and collaboration. The Gantt view is particularly valuable for visualizing project schedules and task dependencies. Furthermore the automation of workflows and scheduling reminders has significantly increased our operational efficiency.

Cons

Despite Smartsheet's potency as a tool it might appear somewhat overwhelming for beginners initially given the myriad of options and features available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

N

Nicki

Warehousing, 101-500 employees

Less than 6 months

5.0
November 2023

User

Pros

Understanding and inputting information is uncomplicated. Submissions are directed to the Regional Manager.

Cons

No issues noticed so far; our usage spans only a few months.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

J

Jose

Utilities, 51-100 employees

More than a year

5.0
November 2023

User

Pros

Access and integration are straightforward for all employees.

Cons

Little to complain about presently; content with the experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Leila

Research, 500+ employees

More than a year

5.0
November 2023

helps to manage your tasks

Pros

The ability to consolidate numerous data points into a single file/sheet for a comprehensive overview is the focal point of using Smartsheet for me and my team.

Cons

Handling more intricate projects on Smartsheet can be challenging compared to similar software, occasionally consuming time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

N

Nikita

Computer Software, 1-10 employees

More than a year

5.0
November 2023

Overall, Smartsheet is an amazing product

Pros

I value its role in tracking projects, especially for larger endeavors. Collaboration with team members is facilitated, and its user-friendly nature is a plus.

Cons

Smartsheet has granted me increased control, and I harbor no negative sentiments toward it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

S

Sheila

Hospital & Health Care, 101-500 employees

More than a year

5.0
November 2023

Smartsheet: Reliable PPM Program

Pros

Managing intricate projects through workflow automation has never been overwhelming since I began using Smartsheet.

Cons

Prompt resolution by the vendor whenever issues arise; the current state is flawless.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10