Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Kandi
Veterinary, 11-50 employees
Less than a year
“Very Helpful and Easy
Pros
Facilitating collaboration among team members located in different places.
Cons
No instances of dissatisfaction encountered in using Smartsheet.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Tanner
Airlines/Aviation, 101-500 employees
More than a year
“Smartsheet is a one-stop solution for many companies
Pros
Smartsheet empowers me to execute tasks as I envision, rarely encountering insurmountable limitations. Addressing new requests is seamless, providing desired views and functionalities tailored to specific project tracking needs or organizational chaos. Real-time dynamic updates make it a potent tool for stakeholders without the need for frequent status meetings. The incorporation of community suggestions into the product roadmap showcases their commitment to improvement and adaptability.
Cons
Smartsheet exhibits minimal drawbacks. A somewhat stretched observation is that competing Project Management tools like Monday, Asana, Wrike, Rocketlane, etc., boast a more modern and visually appealing aesthetic. However, they fall short in comparison to Smartsheet regarding genuine power.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Anonymous
Not Specified, 1-10 employees
More than a year
“Smartsheet Capabilities
Pros
Quick setup, high customizability, ample templates for a smooth start, collaborative features, and the ability to drive knowledge and actions.
Cons
Some pages load slowly, and workflows aren't always intuitive, posing challenges for repeating actions within the workflow.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Kendrick
Food & Beverages, 1-10 employees
More than a year
“I love smartsheet
Pros
Everything works seamlessly, no glitches, user-friendly, and hassle-free.
Cons
Nothing to dislike; akin to discovering a beloved ice cream flavor. you're set once you find it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Gaurav
Financial Services, 500+ employees
Less than 6 months
“Like Excel but more!
Pros
Aptly named, Smartsheet resembles Excel but offers additional features for task, project, and file management. Attachment addition and status tracking are convenient.
Cons
It's less intuitive; required research to understand tasks like attaching files.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Naquentta
Biotechnology, 1-10 employees
“A review on smartsheet concerning it's up and downs
Pros
It's relatively straightforward and less complex compared to similar task-performing apps.
Cons
Locating past work can prove challenging at times.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Isaiah
Financial Services, 500+ employees
More than a year
“Smartsheet review
Pros
The user-friendly spreadsheets assist in data tabulation, ensuring accuracy.
Cons
It lacks advanced features compared to its larger counterparts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maci
Hospital & Health Care, 101-500 employees
More than a year
“Smartsheets in the HR department
Pros
Smartsheet significantly reduces manual time through the utilization of AI functions.
Cons
A notable drawback of Smartsheets is the absence of a function allowing multiple edits and live revisions in a Word document, akin to Google Docs. I'd assign 5 stars overall if Smartsheet incorporated the collaborative functionality of Google Docs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Philip
Architecture & Planning, 51-100 employees
More than a year
“Capable Yet Still Wanting
Pros
Serving as an online platform for team management and planning, Smartsheet allows task, schedule, and people connections, potentially automating some processes.
Cons
More integration of workflow and automation with email/Microsoft Outlook is needed. The ability to tie emails to tasks would enhance the project planning tool aspect of Smartsheet. Customizing visually appealing outputs/reports for saving as PDFs would be valuable.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
JORGE
Entertainment, 51-100 employees
More than a year
“Smartsheet is a good tool
Pros
The impressive variety of tools and personalization options enhances the platform's utility.
Cons
The mobile app could benefit from improvements; reviewing is straightforward, but editing lacks seamlessness.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Benjamin
Hospital & Health Care, 51-100 employees
More than a year
“Smartsheet, the Smart Choice
Pros
Smartsheet has transformed my project structuring approach, enabling me to connect with multiple individuals in one location and customize project flows effortlessly. It is easily editable, offering various features that cater to diverse business models and audiences. It proves to be an excellent product for nearly any business.
Cons
The structuring of projects has been transformed by Smartsheet. It allows connection with numerous people in one location and customization of project flows. It's easily editable and offers additional features catering to various business models, making it suitable for almost any business.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 1-10 employees
More than a year
“Smartsheet - some live by this tool... some dont
Pros
I am only a user and not a fan; the system lacks intuitiveness.
Cons
I'm a user, not a fan; it lacks intuitiveness.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Clint
Hospital & Health Care, 500+ employees
Less than a year
“Smartsheet is a great tool
Pros
The abundance of features and options for project tracking is impressive. It excels in scheduling, dates, and provides multiple visualization methods.
Cons
Having multiple tabs similar to Excel would be a welcomed feature.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Umang
Packaging and Containers, 500+ employees
More than a year
“Great value for your project management & daily work tasks
Pros
User-friendly and easily shareable with multiple people, Smartsheet offers different functionalities such as attachments and links.
Cons
The buttons are user-friendly, making it easy to comprehend.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Maureen
Consumer Services, 500+ employees
More than a year
“Smart Sheet
Pros
All project data is centralized, easily shared with team members, and can be downloaded and sorted for reporting and tracking purposes.
Cons
Centralized data for projects can be shared with team members. However, there's a limit to entries, requiring data archiving.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Sherwan
Commercial Real Estate, 1-10 employees
Less than a year
“Commercial real estate development reciew
Pros
Smartsheet has streamlined coordination among subcontractors.
Cons
Not all users were comfortable using Smartsheet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Liberty
Automotive, 1-10 employees
Less than 6 months
“works great
Pros
It boasts great functionality, making workflow easier and more efficient.
Cons
The functionality of Smartsheet greatly facilitates workflow.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Hannah
Accounting, 11-50 employees
More than a year
“Why I like Smartsheet
Pros
The ability to effortlessly manage, track, and complete requests/tasks as a team is a key feature.
Cons
No cons come to mind. Implementation has been very pleasing.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Joe
Construction, 11-50 employees
Less than a year
“Smartsheet
Pros
I appreciate its ease of use for both construction management and scheduling, offering a plethora of features.
Cons
There's nothing to dislike; I'm satisfied with the software.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Caleb
Civil Engineering, 11-50 employees
Less than 6 months
“The infrastructure in Smartsheet is quite robust and refreshing
Pros
Excelling in fostering collaboration during project timelines, Smartsheet provides real-time updates visible to all team members, making it super amazing.
Cons
I use it daily and haven't needed to contact customer support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9