Total 537 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Zachary
Telecommunications, 500+ employees
More than a year
“Excellent Tool for Multiple Projects
Pros
Smartsheet offers great ease of use in project and workflow creation, supplemented by online resources and templates for users unfamiliar with required actions. It allows the creation of complex workflows with connectivity between steps for comprehensive reporting and presentation.
Cons
Smartsheets differs from other spreadsheet software, requiring creative thinking for unique solutions. The benefits outweigh the challenges.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
“Great tool for work projects
Pros
I love the collaborative aspect of Smartsheets, aiding in progress tracking and keeping people accountable to the timeline.
Cons
Keeping people accountable to the tool can be challenging, but this is not a direct fault of Smartsheet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Stephanie
Information Technology and Services, 500+ employees
More than a year
“Efficient Project Management with Smartsheet
Pros
Smartsheet, a versatile project management tool, combines spreadsheet simplicity with powerful features. Dynamic and collaborative workspaces using familiar interfaces, automated workflows, and customizable templates streamline project planning and execution. Real-time collaboration and update notifications enhance team alignment and productivity.
Cons
Advanced features have a steep learning curve, and customization options may overwhelm new users. Improved onboarding resources could help.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Bandhavi
Education Management, 500+ employees
Less than 6 months
“You need some trianing
Pros
Utilized for team communication and updates, Smartsheet proves effective in this regard.
Cons
It felt tedious initially, but after training, it became easy to use.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Anonymous
Not Specified, 51-100 employees
More than a year
“Works great for me and my team
Pros
User-friendly, robust, and easily customizable, Smartsheet feels like a refined version of Excel. It includes features like reminders, notifications, and document attachments, effectively addressing project management challenges.
Cons
Some absent features would enhance user-friendliness, but they haven't caused major issues.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Kim
Government Administration, 11-50 employees
Less than 6 months
“Works as Designed!
Pros
Smartsheets' customization supports specific task management needs on daily projects.
Cons
Initial confusion was resolved by reviewing templates and tutorials, simplifying the process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Srikanth
Information Technology and Services, 500+ employees
More than a year
“Efficient tool to track projects/ tasks.
Pros
An excellent collaboration tool with extensive automation capabilities for report generation and progress tracking.
Cons
The basic version lacks an activity log.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Kyle
Transportation/Trucking/Railroad, 51-100 employees
Less than 6 months
“Very useful tool
Pros
Allows a link for inputting information, with details automatically populating a spreadsheet for convenient use.
Cons
Setting up and ensuring correct functioning required someone with expertise, making it a bit complicated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Sarah
Arts and Crafts, 1-10 employees
More than a year
“Smartsheet for Business
Pros
A classic project management tool with auxiliary features to maintain business flow. Ensures easy collaboration with access to all project tools for team alignment.
Cons
The cost makes it easy to integrate into budgets, but free alternatives with similar tools exist.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Christa
Design, 1-10 employees
Less than 6 months
“Better than excel
Pros
Superior to Excel in terms of usability, less complicated, maintains a schedule algorithm for past weeks, ensuring organization and clarity. Quick addition or removal of events facilitates roadmap creation.
Cons
Limited customization makes it more user-friendly than other platforms.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Christine
Professional Training & Coaching, 1-10 employees
More than a year
“Understand how the resource assignment works before purchasing it!
Pros
The basic version is user-friendly and cost-effective without compromising resources.
Cons
It is expensive and challenging to manage for programs with over 50 resources.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Valerie
Leisure Travel & Tourism, 11-50 employees
More than a year
“Definately a level up from other type of sheet
Pros
User-friendly with the ability to use formulas or link to other sheets, ensuring automatic updates everywhere.
Cons
Tracking by days or percentage is required in project management. We prefer tracking by overall hours dedicated to a task.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Sandeep
Consumer Services, 500+ employees
“Smartsheet Task Scheduling for Efficient Project Management
Pros
Powerful and highly customizable features for managing projects of all sizes, tailored to specific needs.
Cons
Pricing can be high, and occasional glitches can be frustrating for users.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Reelika
Consumer Services, 1-10 employees
Less than a year
“Amazing tool for collaboration and projects
Pros
Loved for tracking multiple projects and convenient collaboration with team members.
Cons
Everything has been consistently great so far!
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Lorenzo
Automotive, 11-50 employees
Less than a year
“Smartsheet helps keep my team organized and on track with projects.
Pros
Exceptional for monitoring tasks and meeting deadlines, fostering seamless collaboration among team members.
Cons
The array of features can be somewhat overwhelming; more templates for common project types would enhance the experience.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Ritesh
Computer Software, 11-50 employees
Less than 6 months
“There are better alternatives
Pros
It works well as an average project management tool. While it fulfills necessary tasks, other alternatives may offer more extensive features.
Cons
Many elements still need to be incorporated into this tool. Users transitioning from superior software might find the limited features somewhat disappointing, especially for tracking in large projects.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 101-500 employees
More than a year
“Smartsheet gets the job done
Pros
The user interface remains my favorite aspect of the software.
Cons
Manually saving progress after each action is not the most convenient. An automated save feature would make the tool ideal.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 1-10 employees
Less than a year
“Best Way to Deal With your Sheets' Phobia and Maintain Productivity
Pros
Beyond its user-friendly nature, I value how straightforward and effective it is to customize Smartsheet's templates for specific needs or tasks.
Cons
I haven't identified a Smartsheet feature that I don't appreciate.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michelle
Hospital & Health Care, 51-100 employees
Less than a year
“smartsheet
Pros
I appreciate that all team members could monitor their projects in one consolidated location.
Cons
At times, it exhibited slowness, and the overall setup, which required extensive scrolling, wasn't entirely satisfactory.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Norman
Construction, 11-50 employees
More than a year
“Importance of using smartsheet in construction
Pros
Empowers construction managers to effectively oversee projects; file sharing is straightforward, and its user-friendliness is commendable.
Cons
It's a bit intricate for beginners, and users or companies with restricted budgets might find subscription fees challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9