Smartsheet Reviews

“mobile ux is great”

Pros

You can edit work documents while you're on the go and I think that is a big plus. The real-time team collaboration works really well too. It also connects with plenty of apps in a very simple way which makes everything more convenient.

Cons

One downside is the limited customization options since there really aren't many available.

“impressive”

Pros

Has been a very comprehensive workspace solution and it helps me a lot.

Cons

It has been working really well so far and I don't have any complaints.

“User-Friendly but Pricing could improve”

Pros

It's super easy to use and I barely needed any training to get started.

Cons

The pricing feels a bit high and the UI configuration has some loopholes that could use some improvement.

“User-Friendly but Resource Management Falls Short”

Pros

It's easy to use and gets the job done.

Cons

The resource management features aren't effective, which makes planning a challenge.

“Positive experience”

Pros

It works well for a wide range of different tasks which makes it really useful in a lot of situations.

Cons

I'd still like to see more customization options and there are times when the automations don't work properly.

“well-designed interface”

Pros

Right away, the interface felt thoughtfully built and that made the learning it quite easy. It didn't take long for people to understand how to move around the system and the feedback we got from them was positive. Another plus is being able to customize each dashboard which helps give everyone a more designed setup and look.

Cons

Getting everything implemented ended up taking far longer than we were originally led to expect. The product was presented to us as something that would be simple to configure and roll out but the reality was a lot of technical problems throughout implementation. Support wasn't especially helpful during that process and we ultimately had to spend extra money bringing in a third party to get the implementation done.

“fantastic tool with quick learning”

Pros

This is Honestly one of the best tools I've come across. It's very simple to learn and simple to use from the start.

Cons

Connecting it with other tools can be a little tiring.

“simple to adopt across teams”

Pros

One of the best parts is how simple it is to use. The colleagues I work with directly are not very IT-savvy and do not come from project management or analytical backgrounds. A few of them even struggle with Excel. Even with that, it has been simple enough that I could put together help guides and tutorial videos and those have helped both my team and everyone across the organization start using the software successfully.

Cons

Something I'd still like to see is more basic view options, similar to Trello. That would make it much easier for me to introduce and recommend it to people who are not comfortable with computer-based work.

“nice and detailed”

Pros

The amount of detail you can work with is really impressive.

Cons

Changing dates gets fairly complicated once the sub-steps are already in place.

“neat data organization”

Pros

Being able to organize all the data in a neat, structured way really makes a huge difference. I'd definitely recommend it.

Cons

There isn't much to complain about although it did take me a bit more time than expected to fully understand the features.

“somethings could be improved”

Pros

it is really quick and functions well, good for planning and spreadhseets.

Cons

It is too difficult to budget and sometimes confusing.

“integrations are great”

Pros

From planning and tracking to automation, execution and real-time reporting, it handles the whole workflow really well. One thing that has been especially valuable is its strong integration support which makes it simple to connect with external tools like Okta, Tableau, Google Calendar and many others.

Cons

I currently use it across two different organizations and it has hardly let me down in either one.

“feature packed”

Pros

Having a wide range of features to pick from is one of the best parts of this app. Its simplicity is excellent and it does a really good job of helping us stay updated with our clients. Also, the app is very user-friendly and simple to use.

Cons

At times, customization can be a bit difficult. Aside from that, the app is really very good to use.

“very reliable”

Pros

Right away, it made a big difference in how we manage our data. It's cost-effective, the platform is simple to understand and use and it has excellent customer support whenever help is needed. Real-time collaboration has also been a huge benefit for our team.

Cons

Honestly I don't have any complaints. It does exactly what we need it to do and serves its purpose well.

“powerful dashboards”

Pros

Task management is essential for the way I work so having an app that also connects well with other tools is a big advantage. The trial period is helpful for getting a real feel for it before committing and it handles repetitive tasks really well. The dashboards and charts are Honestly among the best I've used.

Cons

Getting comfortable with it takes time because the learning curve is pretty steep. The free plan also needs work especially when there are so many competing tools on the market offering stronger free or lower-cost packages with more features.

“can be better”

Pros

Smartsheets helps teams plan projects, assign tasks and keep track of progress throughout the workflow.

Cons

The platform is quite complex and the mobile app falls short especially with its limited reporting features.

“practical and user-friendly”

Pros

Practicality of this software really stands out for me and it's very simple to use on a daily basis.

Cons

No notable drawbacks with this software.

“great layout”

Pros

There's a really strong variety of templates to choose from and the interface is very user-friendly. It makes it simple to build everything from forms to project Gantt charts.

Cons

Haven't run into any major issues. If anything, the mobile app could use a few minor improvements but it's nothing significant.

“too limited for teams”

Pros

It came with basic project management features that let different team members post updates on their tasks.

Cons

Compared with project management platforms like Asana or Trello, it offers far less functionality. To be fair, our team was on the free plan and only the manager had the basic paid plan but even then, there are other free tools available that handle the job much better.

“free trial won us over”

Pros

Switching over to this project management software was a very painless process. It handled our workflow request forms and workflow automations without much trouble. The free trial was probably the biggest selling point. By the time it ended, we were already comfortable using the software and had started relying on it quite a bit so buying it afterward felt like an obvious decision.

Cons

My biggest concern is that the software doesn't seem to have enough built-in security. Another downside was the number of spam emails I started getting after signing up for the free trial. I didn't want to block them since I was seriously considering buying the product.