Total 537 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

Z

Zachary

Telecommunications, 500+ employees

More than a year

5.0
November 2023

Excellent Tool for Multiple Projects

Pros

Smartsheet offers great ease of use in project and workflow creation, supplemented by online resources and templates for users unfamiliar with required actions. It allows the creation of complex workflows with connectivity between steps for comprehensive reporting and presentation.

Cons

Smartsheets differs from other spreadsheet software, requiring creative thinking for unique solutions. The benefits outweigh the challenges.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
November 2023

Great tool for work projects

Pros

I love the collaborative aspect of Smartsheets, aiding in progress tracking and keeping people accountable to the timeline.

Cons

Keeping people accountable to the tool can be challenging, but this is not a direct fault of Smartsheet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Stephanie

Information Technology and Services, 500+ employees

More than a year

5.0
November 2023

Efficient Project Management with Smartsheet

Pros

Smartsheet, a versatile project management tool, combines spreadsheet simplicity with powerful features. Dynamic and collaborative workspaces using familiar interfaces, automated workflows, and customizable templates streamline project planning and execution. Real-time collaboration and update notifications enhance team alignment and productivity.

Cons

Advanced features have a steep learning curve, and customization options may overwhelm new users. Improved onboarding resources could help.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

B

Bandhavi

Education Management, 500+ employees

Less than 6 months

5.0
November 2023

You need some trianing

Pros

Utilized for team communication and updates, Smartsheet proves effective in this regard.

Cons

It felt tedious initially, but after training, it became easy to use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
November 2023

Works great for me and my team

Pros

User-friendly, robust, and easily customizable, Smartsheet feels like a refined version of Excel. It includes features like reminders, notifications, and document attachments, effectively addressing project management challenges.

Cons

Some absent features would enhance user-friendliness, but they haven't caused major issues.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

K

Kim

Government Administration, 11-50 employees

Less than 6 months

5.0
November 2023

Works as Designed!

Pros

Smartsheets' customization supports specific task management needs on daily projects.

Cons

Initial confusion was resolved by reviewing templates and tutorials, simplifying the process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

S

Srikanth

Information Technology and Services, 500+ employees

More than a year

5.0
November 2023

Efficient tool to track projects/ tasks.

Pros

An excellent collaboration tool with extensive automation capabilities for report generation and progress tracking.

Cons

The basic version lacks an activity log.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

K

Kyle

Transportation/Trucking/Railroad, 51-100 employees

Less than 6 months

5.0
November 2023

Very useful tool

Pros

Allows a link for inputting information, with details automatically populating a spreadsheet for convenient use.

Cons

Setting up and ensuring correct functioning required someone with expertise, making it a bit complicated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Sarah

Arts and Crafts, 1-10 employees

More than a year

5.0
November 2023

Smartsheet for Business

Pros

A classic project management tool with auxiliary features to maintain business flow. Ensures easy collaboration with access to all project tools for team alignment.

Cons

The cost makes it easy to integrate into budgets, but free alternatives with similar tools exist.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

C

Christa

Design, 1-10 employees

Less than 6 months

5.0
November 2023

Better than excel

Pros

Superior to Excel in terms of usability, less complicated, maintains a schedule algorithm for past weeks, ensuring organization and clarity. Quick addition or removal of events facilitates roadmap creation.

Cons

Limited customization makes it more user-friendly than other platforms.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

C

Christine

Professional Training & Coaching, 1-10 employees

More than a year

5.0
November 2023

Understand how the resource assignment works before purchasing it!

Pros

The basic version is user-friendly and cost-effective without compromising resources.

Cons

It is expensive and challenging to manage for programs with over 50 resources.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

V

Valerie

Leisure Travel & Tourism, 11-50 employees

More than a year

5.0
November 2023

Definately a level up from other type of sheet

Pros

User-friendly with the ability to use formulas or link to other sheets, ensuring automatic updates everywhere.

Cons

Tracking by days or percentage is required in project management. We prefer tracking by overall hours dedicated to a task.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Sandeep

Consumer Services, 500+ employees

5.0
November 2023

Smartsheet Task Scheduling for Efficient Project Management

Pros

Powerful and highly customizable features for managing projects of all sizes, tailored to specific needs.

Cons

Pricing can be high, and occasional glitches can be frustrating for users.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

R

Reelika

Consumer Services, 1-10 employees

Less than a year

5.0
November 2023

Amazing tool for collaboration and projects

Pros

Loved for tracking multiple projects and convenient collaboration with team members.

Cons

Everything has been consistently great so far!

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

L

Lorenzo

Automotive, 11-50 employees

Less than a year

5.0
November 2023

Smartsheet helps keep my team organized and on track with projects.

Pros

Exceptional for monitoring tasks and meeting deadlines, fostering seamless collaboration among team members.

Cons

The array of features can be somewhat overwhelming; more templates for common project types would enhance the experience.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

R

Ritesh

Computer Software, 11-50 employees

Less than 6 months

5.0
November 2023

There are better alternatives

Pros

It works well as an average project management tool. While it fulfills necessary tasks, other alternatives may offer more extensive features.

Cons

Many elements still need to be incorporated into this tool. Users transitioning from superior software might find the limited features somewhat disappointing, especially for tracking in large projects.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

More than a year

5.0
November 2023

Smartsheet gets the job done

Pros

The user interface remains my favorite aspect of the software.

Cons

Manually saving progress after each action is not the most convenient. An automated save feature would make the tool ideal.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

Less than a year

5.0
November 2023

Best Way to Deal With your Sheets' Phobia and Maintain Productivity

Pros

Beyond its user-friendly nature, I value how straightforward and effective it is to customize Smartsheet's templates for specific needs or tasks.

Cons

I haven't identified a Smartsheet feature that I don't appreciate.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

M

Michelle

Hospital & Health Care, 51-100 employees

Less than a year

5.0
November 2023

smartsheet

Pros

I appreciate that all team members could monitor their projects in one consolidated location.

Cons

At times, it exhibited slowness, and the overall setup, which required extensive scrolling, wasn't entirely satisfactory.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Norman

Construction, 11-50 employees

More than a year

5.0
November 2023

Importance of using smartsheet in construction

Pros

Empowers construction managers to effectively oversee projects; file sharing is straightforward, and its user-friendliness is commendable.

Cons

It's a bit intricate for beginners, and users or companies with restricted budgets might find subscription fees challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9