Total 54 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

35%

3

Stars

9%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

J

Jon

Retail, 51-100 employees

4.0
March 2023

Ease and Convenience

Pros

timewellschedule is remarkably userfriendly making it a boon for all our team members. Having our staffs schedules readily accessible on the mobile app is a tremendous convenience. Additionally the ability to track punctuality and extended breaks is invaluable. The messaging system provides an excellent means to communicate updates and notices to our entire workforce.

Cons

There are only a few minor hiccups such as occasional difficulties with printing documents and scheduling.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

D

Daniel

Retail, 51-100 employees

4.0
March 2023

Dans review

Pros

Im very positive and content with the ease of scheduling staff and managing their time off.

Cons

Occasionally the system can be a bit slow and it tends to log out too quickly.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

E

Elizabeth

Retail, 51-100 employees

5.0
March 2023

Saves time and money

Pros

This program has proven to be a significant time and costsaver with its comprehensive set of features.

Cons

The mobile app could benefit from some userfriendliness improvements based on feedback from our employees.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J

Jesse

Retail, 101-500 employees

4.0
March 2023

Two Locations 160 Staff. One Payroll linked to TWS. Great Time Saver

Pros

timewellschedule has enabled us to efficiently schedule and oversee both our store locations seamlessly integrating with our Payworks payroll software.

Cons

Its a cloudbased system that experiences occasional downtime and it used to have an offline mode.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

C

Cora

Retail, 11-50 employees

4.0
March 2023

Time Well Schedule Review

Pros

I appreciate the systems ease of use and its adaptability to my teams needs. Its valuable to have a program that consolidates information from various departments and offers comprehensive time punch histories.

Cons

To be honest I dont have any complaints. The software meets all my scheduling and time punch requirements.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

J

Julie

Retail, 51-100 employees

3.0
March 2023

Program is good but support is sorely lacking

Pros

Its straightforward for staff to clock in and integrates smoothly with our payroll system.

Cons

The lack of detailed explanations and support resources as well as slow customer support are noticeable drawbacks.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

B

Brenda

Retail, 51-100 employees

4.0
March 2023

Easy to use

Pros

Every aspect of the program is userfriendly and simplifies scheduling changes keeping employees informed about their upcoming shifts.

Cons

Occasionally it can be challenging to locate specific items using the search feature.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

M

Martin

Retail, 11-50 employees

5.0
March 2023

Bluewater TWS

Pros

Its incredibly easy to use and results in time savings when it comes to payroll and scheduling.

Cons

Explaining absence and availability can be confusing for our staff regardless of how many times we clarify the difference.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

L

Lisa

Retail, 11-50 employees

5.0
March 2023

Reliable and Easy to use

Pros

The system excels in scheduling attendance management and remote access.

Cons

At the moment theres nothing that I can think of that needs changing. The system is as excellent as mentioned in previous comments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

J

Jeff

Retail, 51-100 employees

5.0
March 2023

Canadian Tire

Pros

Its remarkably userfriendly and offers a variety of excellent features for running the store.

Cons

An improvement could be made in allowing the creation of availability templates for employees streamlining the scheduling process.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

J

John

Retail, 51-100 employees

4.0
March 2023

Timewell Scheduled Review

Pros

Scheduling is a breeze and the weekly template feature is a favorite.

Cons

Some features can be challenging to locate and understand and the search function doesnt offer much assistance.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

C

Cavelle

Retail, 51-100 employees

5.0
March 2023

Amazing tool

Pros

This tool is incredibly versatile and saves a considerable amount of time. It provides quick access to a wealth of information simplifying our work significantly.

Cons

Currently I cant think of any downsides.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

T

Tanya

Retail, 51-100 employees

3.0
March 2023

good for the money

Pros

It was a breeze to import details and use it in conjunction with our payroll system.

Cons

I wish the mobile app had more functionality allowing users to perform tasks they can do on a desktop PC including fixing time card issues.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

N

Naomie

Retail, 51-100 employees

5.0
March 2023

Best Tools for HR management

Pros

The ability to link Time Sheet with the payroll software has been a gamechanger.

Cons

The help option could be improved to provide better guidance on navigating the software.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

C

Carole

Retail, 51-100 employees

5.0
March 2023

Time Well Scheduled Usage

Pros

The system excels in time clocking date reminders and managing sick and vacation time. It efficiently exports data to our payroll software.

Cons

The printed time cards could be clearer and scheduling could benefit from additional features especially when calculating departmentspecific hours for budgeting.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

D

Diane

Retail, 51-100 employees

5.0
March 2023

From Canadian Tire

Pros

The product is incredibly userfriendly allowing us to customize time slots that suit our stores needs.

Cons

The only downside is that adjustments to start times cant be made once the day has commenced.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

M

Mark

Retail, 51-100 employees

5.0
March 2023

Highly Recommended

Pros

Its relatively straightforward to use enabling employees to request time off with ease. It simplifies hour calculations for budgeting and provides employees with easy access to their schedules.

Cons

Occasionally pages can be slow to load whether on the desktop or the app.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

L

Lisa

Retail, 51-100 employees

5.0
March 2023

Timewell is Great

Pros

Weve been using Timewell for almost two years and its functionality is exceptional and incredibly straightforward. The support team is also responsive resolving our issues promptly.

Cons

So far we havent encountered any issues with the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

E

Ed

Retail, 51-100 employees

5.0
March 2023

Great Software

Pros

I appreciate the softwares ease of scheduling and its excellent communication features.

Cons

It would be helpful to have the option to toggle specific parameters in scheduling especially for creating weekly availability templates.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J

Jennifer

Retail, 51-100 employees

4.0
March 2023

TWS is great

Pros

TWS has been a valuable addition to our store known for its userfriendly nature and app compatibility. Its fast scheduling with dropdown options and the notes feature benefit our staff.

Cons

Scheduling staff across multiple departments can be somewhat challenging when starting out.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8