Total 4146 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars71%
4
Stars26%
3
Stars4%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Leisure Travel & Tourism, 11-50 employees
More than a year
“good marketing coordination”
Pros
After we started using it managing our marketing plans and preparing for travel-related events became much simpler. The visual boards are especially useful for assigning tasks across different departments particularly when we need to coordinate things like water park maintenance and summer promotions at the same time. The automation for recurring tasks saves us a lot of time and the calendar view is really helpful for lining up campaigns with their deadlines.
Cons
With Trello there is the problem that it does not provide as many reporting features as I would prefer for tracking tasks. As an ERP Supervisor I often need to pull data for reviews or identify workflow bottlenecks and Trello's tools in this area have not been very helpful. On top of that when handling several boards at once it can become a little messy to maintain a clear overview unless you rely on integrations.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Financial Services, 500+ employees
More than a year
“Best PM tools ever”
Pros
One of the most approachable and refreshing project management tools out there. Because it's built around the Kanban style with clear visual lists and cards it's incredibly simple to use. Moving a card from "To Do" to "In Progress" and then over to "Done" takes just a quick drag which makes the whole workflow feel natural. The visual layout is a huge plus too since a new teammate can understand where a project stands in under ten seconds. For my everyday projects features like checklists due dates and color-coded labels are more than enough.
Cons
That same simplicity is also where it starts to fall short. Once a project grows to hundreds of tasks or involves more complicated dependencies its limitations become obvious pretty fast. The board can start to feel crowded and hard to read and the absence of a built-in Gantt chart or more advanced reporting really stands out. There are workarounds through add-ons or "Power-Ups" but those can make the interface feel busier and sometimes come with extra subscription costs that take away from the core experience.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“easy to learn”
Pros
It was simple to understand right away. I also really appreciated how much could be customized and edited. Being able to drag and drop things instead of clicking through a bunch of different steps made the whole process much more convenient.
Cons
One issue I noticed while using it was that the notifications were not always reliable. At times they showed up late sometimes they did not appear at all and other times they were missing part of the information.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
7
Information Technology and Services, 1-10 employees
More than a year
“Perfect for team visibility”
Pros
One thing that really works well with Trello is how simple it is to drag and drop tasks from one list to another. It has helped me stay organized a lot and the real highlight is that everyone on the project can see updates instantly in real time.
Cons
For more complex projects this can start to feel a bit too basic. I also think some of the more advanced features, like reporting and project tracking, could be improved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Construction, 11-50 employees
More than a year
“facilitates collaborative planning”
Pros
It's really useful for organizing projects and sharing them with my team, plus it helps map out goals with estimated deadlines.
Cons
There are some very interesting features but they require an extra payment and the basic version doesn't let you export an Excel file to save the work that's been completed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
7
Computer Software, 101-500 employees
Less than a year
“Confusing workflow”
Pros
Trello comes with a lot of features and I can appreciate the wide range of options it gives for organizing ideas and managing work.
Cons
It felt overpriced for what it actually delivers. Customer support wasn't especially helpful when we needed it. On top of that, the platform was confusing to navigate and never felt natural or accessible enough to fit into my daily routine. My team also had a hard time using this platform to truly centralize our operations which is ultimately why we decided to move on from it.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
E-Learning, 1-10 employees
More than a year
“organized visual setup”
Pros
Even if you've never used a project management tool before Trello is going to be easy for you. The visual setup with boards lists and cards keeps everything clean and organized which makes it really useful for task tracking content planning and collaborating with a team. The Power-Ups and automation options add a lot of value and it's flexible enough to handle both simple projects and workflows that need a bit more structure.
Cons
When I'm managing larger or more complicated projects it feels limited. A few of the more useful features are only available on paid plans and working across a lot of boards at the same time can get cluttered. Its reporting and analytics are also fairly basic compared to some other tools.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Human Resources, 1-10 employees
More than a year
“Clean card design”
Pros
Having a free version is a nice starting point although it does feel a bit limited once you begin using it for actual projects. I began with Trello and really liked the card-based design and overall it was very simple to use.
Cons
It probably came across as a little more dated than some other project management tools but it still handled what I needed for keeping track of projects.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Writing and Editing, 1-10 employees
Less than 6 months
“Well-designed boards”
Pros
Juggling multiple jobs is a lot more manageable with Trello. Its simple setup and well-designed boards make it easy to separate different areas of work set priorities and keep up with what's happening in each one. It's been a real productivity booster whenever I need to switch hats quickly.
Cons
This isn't really the right fit if your workflow includes a lot of complexity or dependencies though that's clearly not what it was built for. The horizontal scrolling also feels better suited to a tablet than a phone.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Information Technology and Services, 1-10 employees
Less than a year
“doesn't feel scalable”
Pros
Trello's biggest advantage is how simple it is. The platform is clear and well organized and using labels or assigning cards to people works very effortlessly. I also really appreciate the API connection, for example with Zapier which lets me sync tasks from Gmail with Trello.
Cons
Sometimes it feels like it is not really meant to grow with larger needs but instead nudges users toward other Atlassian products. For complex projects, that probably makes sense. Once things get more advanced, Trello reaches its limits pretty quickly in terms of clarity and then tools like JIRA or Asana end up replacing it.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
Health Wellness and Fitness, 51-100 employees
More than a year
“simplifies team collaboration”
Pros
Working remotely Trello has been a huge help for project management and team collaboration. It lets us organize tasks by their actual status which has honestly been a lifesaver. Approvals are simple to track anything in progress is visible at a glance and the person responsible for each task is immediately clear.
Cons
Setting up automated reminders and timers wasn't very simple. The way we used it also depended on users logging in regularly to keep track of their tasks and when you're already juggling several other tools that felt a bit complicated and tiring.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 11-50 employees
More than a year
“Automated governance workflows”
Pros
Using the card system, I can clearly track the actions taking place on each board along with the related governance work. It lets me assign cards to specific managers across different departments and gives me a clear view of outstanding tasks. The activity stream is also useful for keeping an eye on everything employees have done especially when audit time comes around. Butler automation saves a lot of time by handling repetitive governance-related actions.
Cons
A big limitation is the lack of Gantt charts which makes it difficult to keep track of quarterly reporting deadlines. The free version also caps usage at 10 boards which does not really work for us because we manage several board committees. On top of that, integrating it with our SharePoint document repository has been problematic.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Civic & Social Organization, 1-10 employees
Less than a year
“clear progress tracking”
Pros
Trello feels very approachable and makes it simple to organize tasks, projects and workflows without becoming overwhelming. The drag-and-drop Kanban boards are one of my favorite parts because they give a clear visual way to track progress and keep everything neatly in one place. Being able to add checklists, due dates, comments, attachments and collaboration features also keeps communication clear and helps projects keep moving. It works really well for both personal planning and managing work with a team.
Cons
Some of the more advanced features and automation options are restricted unless you move up to a paid plan. It is excellent for basic to moderately complex project management but when projects get larger or more involved, it can start to feel a bit too simple compared with other tools that offer deeper reporting and tracking features.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Computer Software, 1-10 employees
Free Trial
“Flexible power-ups”
Pros
I think it's biggest strength is how visually simple it is. The Kanban style layout makes moving a card from "Doing" to "Done" feel genuinely satisfying. It's also very approachable so I can have a team working in it within minutes without needing deep project management knowledge. On top of that the Power-Ups give me enough flexibility to adjust a board to my needs without making the interface feel crowded.
Cons
As projects get more complex it starts to show its limits with serious board bloat. Too much horizontal scrolling becomes tiring and cards can end up feeling lost or buried. It also falls short when it comes to built in reporting and dependency tracking like Gantt charts in the base product which means you often have to depend on third-party integrations for capabilities that really seem like they should already be included.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Program Development, 11-50 employees
More than a year
“Increases team coordination”
Pros
This software works really well for managing projects, staying in touch with my team members, organizing timelines and sharing deliverables. It lets each user keep their own to-do list while also bringing teammates and collaborators into task-related activities.
Cons
New users may need a bit of technical guidance at first to understand the best way to use Trello for project goals and team communication.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Retail, 101-500 employees
More than a year
“simple boards”
Pros
Trello really stands out for its exceptionally accessible UI/UX which is still one of the best on the market. That simplicity cuts onboarding time dramatically so new team members can get up to speed and start contributing almost right away. On the technical side performance stays consistently reliable and the Power-Ups integrations let us connect the tools we depend on without making the workspace feel overcrowded. We've also begun benefiting from its AI features especially Butler which helps automate repetitive tasks and nudges us toward smarter workflows. Overall Trello delivers excellent ROI thanks to its competitive pricing model. It gives us exactly the level of structure we need for agile coordination without the overhead and administrative complexity that comes with larger platforms making it a very cost effective option for our team's work.
Cons
It starts to show its limits when projects become highly complex and need more scalability. Although the UI/UX works beautifully for simple task management it becomes harder to rely on when you need to handle deep hierarchies or dependencies across multiple boards. The AI features are useful but they don't feel as deeply built into the platform as they do in some more stable competing tools. And while the pricing is appealing for smaller teams the ROI can drop as you grow since you often end up paying for several Power-Ups just to get basic reporting or Gantt-style functionality. I've also noticed performance slowdowns once a board gets overloaded with cards and attachments and support on the lower tier plans can be slower than I've seen with other platforms. For any high stakes rollout the biggest weakness is still the lack of more advanced native analytics.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Hospitality, 1-10 employees
More than a year
“excellent UI”
Pros
The usability and interface are excellent and working with other people on it feels very natural. There's also something about the Kanban board setup that just feels right when I'm juggling several workstreams at once.
Cons
Only area where it fell short for me was integrations. I tried using one to build Gantt charts for a project presentation but it didn't work out and I ended up switching over to Google Sheets instead.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Information Technology and Services, 11-50 employees
Less than a year
“Automation saves time”
Pros
This software won me over a lot faster than I expected. The whole boards and cards setup feels simple, moving tasks around is oddly satisfying and the automation takes care of repetitive work in the background without much effort. Even the free plan offers real value. It's the kind of tool you end up wanting to keep using.
Cons
Support is where it falls short. If you run into a problem and need help from a real person the response time is way too slow. The help articles only get you so far.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Transportation/Trucking/Railroad, 500+ employees
Less than a year
“Efficient project tracking”
Pros
The software deserves credit for being incredibly complete even in the free version. It includes pretty much all the tools that are useful for project management and the interface was clearly designed to make things easier to handle. Everything feels clear, fast and efficient.
Cons
I think the setup can still feel a bit rigid in the free version at times. A few options are missing that would really allow more advanced task assignment and I also get the sense that images added to cards are compressed which can become an issue depending on what you need.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Apparel & Fashion, 1-10 employees
Less than a year
“live calendar updates”
Pros
Keeping calendars organized across our different teams works really well and updates show up in real time whenever something changes which makes deadline tracking much easier.
Cons
Automation can get a little complicated when more than one person is entering data since the order or sequence they use is not always the same.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7