Total 32 reviews

3.5

All reviews are from verified customers

Rating Distribution

5

Stars

25%

4

Stars

38%

3

Stars

13%

2

Stars

13%

1

Stars

13%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

E
Eugene

Machinery, 51-100 employees

More than a year

4.0

Service industry applications

Pros

Logging in and getting started is straightforward and hassle-free.

Cons

I have noticed areas for improvement, like nonconformance management lacking automated email notifications.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

BK
Brett K.

IT Services, 11-50 employees

4.0

A very powerful tool.

Pros

Real-time management of problems, risks, and expenses. The screen structure and filters are put up so that the user may focus on the tasks that must be finished first rather than browsing through irrelevant information. Reports have the power to effectively compile all of the project metrics in one location.

Cons

Not too many issues with the software, to be honest, the specifications of setup are customized for your company. Prior to implementation, you should conduct a review of your operational procedures to ensure that your deployment is suitable. If designed properly, the system has the power to reinforce the company culture.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

8

SJ
Sonia J.

Graphics, 11-50 employees

5.0

Easy to work with.

Pros

Many things to like. The seamless fusion of data input, information, reporting, records management, version control, transmittals, document and methodology libraries, and the traceability as a document controller. I also appreciate the assistance. There are many resources available for help, and the tutorials on the UniPhi YouTube channel are fantastic.

Cons

I dont have faith that filters always produce reliable results. Filter settings or ranges seem cumbersome or dont offer enough freedom to adjust data sorting. Having said that, our deployment of UniPhi hasnt yet been optimized to its full potential.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

NG
Neil G.

Construction, 51-100 employees

4.0

Offers better visibility into work.

Pros

There are many things that we have been loving about this software. With tremendous visibility into your contracts, cash flow, risks, and difficulties provided by the UniPhi software, the entire project team and senior management can make real-time choices to ensure the projects success and offer expenditure and income estimates.

Cons

As the applications administrator, I want to offer additional audit trails to determine who carried out which tasks and when. Many places in the system allow users to remark on the justifications for particular modifications. However, this does not always give a true audit of how and why a scenario was achieved.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

8

GO
Graham O.

Real Estate, 101-500 employees

4.0

Useful advanced features.

Pros

Works more like a complex and all-inclusive project management and collaboration tool. It is significantly more efficient to record all pertinent and significant project-related information than it is, for example, to utilize email or task-logging software with a single purpose. I like how many times previously entered data may be reused in UniPhi.

Cons

Users who have previously used standard Gantt charts will need supervision to help them understand the advantages of NOT using a Gantt chart to manage their and their teams workloads. This should be simpler to market as more project management software products depart from the traditional Gantt chart method.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

8

J
Jenifer

Construction, 11-50 employees

4.0

Flexible and customizable project management software

Pros

After using UniPhi for several weeks, I can say that the software is quite flexible when it comes to customizing workflows. We always needed a software system that could manage to create customized workflows as different processes vary in requirements. With UniPhi, I can easily tailor workflows as required. Moreover, I am satisfied with the training and implementation of the software. It really helped us overcome the initial hassle of using an entirely new software application.

Cons

While the initial training was satisfactory, the customer support, in general, is not very responsive. Some of the problems weve had with the software have never been resolved, or the team takes too long to respond. Additionally, the software offers a wide range of options for generating reports. However, they have not proven to be very useful. I would prefer having one or two reports that provide a comprehensive view of a project rather than three to five reports providing different data.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

9

JL
Joshua L.

Architecture and Planning, 1-10 employees

4.0

Amazing customer support and quality enhancing updates

Pros

The best feature of the application is its customer support. The software support service is incredibly responsive. Moreover, the representative is quick to respond, and they always find a quick solution to solve my queries. The thing that I was delighted with was the ability of these representatives to have knowledge of the system and save time by providing immediate answers. They are not like other software representatives who only listen to respond and thus leave customers helpless. Adding to that, another thing I appreciate a lot is that the UniPhi software is always frequently updated with new features. This allows me to stay one step ahead of the competition.

Cons

I have an issue with the application and would appreciate it if that issue was resolved as soon as possible. Firstly, my clients have different requirements, which is why I have to customize the invoicing contracts accordingly. But the software does not allow me to insert additional information into the contracts, including the contact information of the suppliers and multiple names. Therefore, I always have to go out of the box and edit the contracts using a PDF editor, which gets very hectic and annoying. I am looking forward to future versions of the software where this issue is resolved.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

9

GB
Graham B.

Government Administration, 101-500 employees

4.0

One-of-a-kind features with an exceptional user interface

Pros

The thing I adore the most about this awesome software is its capability to allow me to use a single piece of data in numerous ways. Moreover, it does that by duplicating the information. Adding to that, I also value the fact that the software allows me to design my custom fields. All of my colleagues and teammates can create their own personalized fields. Therefore, we can efficiently achieve our business requirements while giving users access to fields that employ lingo, they are familiar with. Overall, I would highly recommend this app to others as well.

Cons

Being one of the administrators of the application, I would love to have additional audit trails offered by the software. These additional audit trails should allow you to determine who performed which tasks and when. This will allow me to keep a check and balance on the workforce and their progress on several tasks, which is currently a little troubling for me. Moreover, the system allows users to provide remarks on the justifications for particular modifications. As a result, this does not always give a true picture of how and why a situation was achieved. I look forward to these issues being resolved urgently!

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9

AW
Axel W.

Team leader of operations, 51-100 employees

4.0

One of the most Flexible, intuitive, and reliable software

Pros

The greatest thing about the UniPhi software is its versatility. The software is flexible enough to let me and my department customize operations for each specific procedure on an individual level. As a result of this personalized customization, all of us can use the software very easily, as it makes the user interface much more intuitive and simpler. I have never experienced such satisfaction from the entire department in the previous applications that were used throughout the organization, as there was always someone who had issues with user-friendliness.

Cons

I have faced one issue repeatedly since the day I fully started using the software. I noticed that the software performs some of the more difficult system administration tasks slowly. It takes more time to perform such tasks. Initially, I thought that it was due to my company’s internet. However, Ive noticed that when performing such tasks, the software always takes longer. Thus, I would like the application a lot more if this issue is resolved in the upcoming versions of the software.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

9

CB
Cameron Baylis

alinea consulting LLP, 100-499 employees

5.0

UniPhi | Customizable

Pros

UniPhi is an excellent piece of software which has given our business exactly what we require. We have been able to customise it to meet our specific requirements which requires analysing a high level of data.

Cons

None

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

M
Michael

Construction, 51-100 employees

Less than 6 months

4.0

Great system

Pros

It provides valuable information and is relatively quick and easy to use.

Cons

Navigating the numerous reporting options can be somewhat challenging due to the abundance of choices available.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Alex

Design, 51-100 employees

Less than 6 months

3.0

TIme sheet tool

Pros

Navigating the software to complete timesheets is a breeze.

Cons

It is inconvenient that you can't specify time periods for submitting timesheets, such as submitting for entire weeks rather than just up to the current date.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

7

A
Alex

Construction, 51-100 employees

More than a year

4.0

Comprehensive Australian product

Pros

It is web-based and covers all project management practice fields, including contract administration.

Cons

The app could benefit from more pre-loaded settings, templates, workflows, and methodologies.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

10

R
Rebecca

Architecture & Planning, 11-50 employees

More than a year

1.0

Review

Pros

The ability to create different templates for various service lines within our company, such as Access, OHS, and Project Management, is efficient and practical.

Cons

The system lacks flexibility, necessitating manual adjustments for invoicing requirements. The invoice template could be clearer, and the absence of dedicated customer service adds to frustrations. Reports are abundant but not always useful, requiring multiple references for essential project management data.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

7

J
James

Construction, 500+ employees

Less than a year

1.0

Overall, I wouldn't recommend this product

Pros

It's a solid project management tool primarily suited for project managers rather than quantity surveyors.

Cons

This program is overly complex, lacks essential functionality, and isn't suitable for its intended purpose.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

7

J
Julian

Construction, 500+ employees

More than a year

5.0

Uniphi Implementation in the Engineering Consulting Field

Pros

I find the software to be logically structured and user-friendly overall. The customer support is exceptional, responding promptly to our inquiries via phone or email, and even visiting our workplace to brainstorm new process improvements. They also offer additional services to complement our existing suite.

Cons

The absence of an in-software help feature sometimes makes it a trial and error process to figure out certain functions.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

N
Neil

Government Administration, 51-100 employees

More than a year

5.0

UniPhi - Gain back control of your Projects

Pros

UniPhi offers great visibility of contracts, cash flow, risks, and issues to the entire project team and senior management. This enables real-time decision-making and accurate expenditure and income forecasts.

Cons

I want more comprehensive audit trails to track user actions and comments accurately reflecting scenario changes.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

N
Nandika

Civil Engineering, 500+ employees

More than a year

2.0

UniPhi review

Pros

The software efficiently handles multiple projects, aiding users in tracking design issues, budgets, and milestones effectively.

Cons

Enhancing the visual aspect, perhaps with a summarized homepage displaying allocated projects and required milestones, would be beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

S
Scott

Construction, 101-500 employees

More than a year

2.0

Not bad for Contract management. Less friendly to use

Pros

It excels at contract management, allowing easy tracking of payments, remaining contract amounts, and accessing previous invoices. Templates streamline the approval process.

Cons

The system experiences unexpected numerical changes and lacks adequate explanations, making error detection time-consuming. It's challenging to manage budgets, cash flow, interest changes, and scenario modeling due to complexity and excessive screens.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

J
Julia

Civil Engineering, 51-100 employees

More than a year

4.0

Functional product--Does what it says it will

Pros

UniPhi allows input and tracking of all project information, with numerous customization options available. The data it provides is invaluable for understanding team activities.

Cons

As a regular user I rely on others to customize reports, limiting my view to one team member at a time despite having access to data on all team members.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7