Userback Reviews

“Great app for quick feedback requests on images and PDFs

Pros

My main use for Userback is to directly receive feedback on images and PDFs, and it works exceptionally well for that purpose. What I like is the option to upload a JPG to a specific "project" and share a link with clients, allowing them to explain and comment directly on their ideas and upload additional files if needed. This has saved us a lot of back and forth through email.

Cons

As far we have used this product I would like to mention few dislikes. The annotation tools have limited options. It would be great to have a "freehand" style tool to enhance the accuracy of the feedback we receive. Additionally, having the ability to set a custom domain would be a valuable feature. Although they offer the option to send email notifications from our own email, the lack of DMARC implementation means that we cannot use our email for notification if using "quarantine" or "reject" settings, and instead, we have to rely on the generic userback email.

“Review from a Daily User

Pros

The ease of use and seamless integration with other products is a major advantage.

Cons

The interface could be made more engaging and visually appealing.

“Critical piece of our tech stack

Pros

It saves quite a lot of time, especially when it comes to change requests that would otherwise require phone calls or text messages.

Cons

It would be great to see more integrations and the ability to automate certain tasks.

“Testing My Project

Pros

I thoroughly enjoy using the Design Issues testing section.

Cons

I have not encountered any major issues with it. It is an excellent testing tool as far as I know.

“A critical tool

Pros

The software is highly customizable. We utilize the "status" feature for tracking issues and bugs, moving tickets into different stages such as sprints, beta and live, as well as managing the backlog.

Cons

It can be a little frustrating when searching for a ticket using its ID, as I have to open the status of the ticket to access it. It would be more convenient if I could immediately view the ticket as soon as there is a match.

“Very useful for team's organization

Pros

The option to have multiple users on Userback is very useful since four people work on support. It allows us to track problem resolution and monitor progress as a team.

Cons

Sometimes, we do not receive notifications when our customers respond which results in delayed replies.

“Tools that I can't live without for our web design business

Pros

Userback has been a game-changer for our company. We rely on it to gather user feedback and ensure we are heading in the right direction. Our clients love it and it allows to provide feedback without a problem.

Cons

I have used it for over 50 projects and I absolutely love it.

“Great for desktop, poor on mobile

Pros

The features for annotating screens and recording screen activity are very impressive.

Cons

The GitHub integration only works in one direction. It would be more beneficial if it allowed for bi-directional communication.

“Easy and practical to use tool for both bug traking and customer feedback

Pros

Filling out bug reports, providing feedback or suggesting new features is a breeze. The integration with Azure Dev Ops is excellent and we find the price-to-quality ratio to be just right.

Cons

It would be a nice improvement to have more lines (Enter) available in the description field when adding a bug. Additionally, the interface could be enhanced for better issue management.

“My Review

Pros

The simplicity of use, straightforward setup and great price-to-feature ratio make it very appealing.

Cons

There isn't much that I dislike about it but it does have a limited range of uses.

“S7 MYB Project

Pros

Being able to receive real-time feedback from customers and monitor bugs is priceless.

Cons

The flexibility of the Userback widgets location and size is somewhat limited.

“Global Review

Pros

It excels in handling bugs and collecting client feedback for software development.

Cons

The only issue I faeced is that I am unable to translate it for my French client.

“Wonderful Tool for User Feedback

Pros

It is incredibly user-friendly which allows easy access for users to report issues, write descriptions and provide screenshots or videos.

Cons

Customers do not have access to a portal where they can track open tickets. It is cumbersome to access the exported list of feedback. While integration with Jira is easy, it does not update back to the original feedback. It would be helpful to have metrics for tracking the time taken to resolve issues.

“Smooth Experience

Pros

I really like the options for marking up screenshots in the feedback. The board view for workflow is also a favorite of mine.

Cons

Currently, it is only possible to link to specific tasks rather than specific projects. It would be helpful to share a filtered view as well.

“Simply powerful

Pros

The best feature of this SaaS is undoubtedly its ease of use. Not every stakeholder is tech-savvy enough to navigate an app like this without training but in my experience, most people can use it effortlessly. They will not have to go through tutorials or guide videos.

Cons

The design feedback could be improved as it feels a bit clunky to navigate.

“Easy to use, feedback and collaboration tool

Pros

We have been utilizing Userback since 2019. Initially we implemented it on our website and client portal and then we started using it during website development to gather feedback and collaborate with clients on making changes. It works exceptionally well and the annotation tools are accurate and user-friendly. Even non-technical clients have no trouble submitting feedback on designs and website changes. It simplifies the process of gathering feedback, tracking implementation progress and facilitating communication with clients through the comments section.

Cons

Honestly, it works extremely well. I haven't encountered any bugs. It has all the features we need and the support team promptly responds to my messages. They are continually adding new features and improving existing ones.

“Best visual feedback collection tool without any frustration going back-and-forth

Pros

Userback is incredibly easy to install and provides a visually-oriented platform. It is extremely user-friendly which allows clients and internal team members to effortlessly share feedback and changes, saving us a significant amount of time. It helps us avoid the frustration of going back and forth via emails to share feedback and make changes.

Cons

I find Userback very useful and I haven't encountered any notable flaws. Fingers crossed.

“Userback insights after using it DAILY for the past two years

Pros

Userback has proven to be one of the most outstanding applications for us and a highly valuable purchase in the past two years. We have successfully integrated Userback into our Wordpress websites and Basecamp project management application. The ability to generate VISUAL feedback from any page has significantly enhanced our workflow and convenience. All stakeholders can provide feedback directly from any of our school websites without having to leave the page, open emails, or use separate screen sharing applications. As an administrator, I receive notifications whenever feedback is submitted or updated. Moreover, I can easily access everything within the Userback dashboard (each of our websites has its own project, allowing me to quickly identify the specific site and page of submitted feedback). These two features have saved an incredible amount of time in follow-up communications and task management related to our websites. I have also been thoroughly impressed by the continuous evolution of Userback's features throughout the two years we have been using it in our district.

Cons

Userback is mostly intuitive. I created a one-page guide with screenshots to guide end users through the basics. It would be helpful to have an on screen feature that could accomplish this. Considering all the other areas where Userback has been beneficial I can manage a simple tutorial.

“Amazing project management software for web dev agencies

Pros

This software is very much simple to use and implement which provides an effortless way for clients to provide feedback on web development or creative work. I haven't come across another software that accomplishes this with such ease and comes with such an exceptional features.

Cons

Initially I wasn't particularly fond of the UI but they have updated it and now it's better.

“Must have for Digital Agencies

Pros

Userback streamlines my customers feedback in a straightforward interface and within a single tool, providing a unique solution.

Cons

So far, there is nothing missing at least for my specific needs.

“Amazing tool for designers

Pros

The software is not just easy to manage but implementing on a website under development is also a hassle free task. Moreover it is equally simple for clients to use in providing feedback. Userback has proven to be incredibly valuable to us since we started using it.

Cons

It forces administrators to be added to each project, resulting in them receiving notifications. Not all administrators are project managers and this is an unnecessary requirement.

“Opinion of a regular user

Pros

The ease of use is remarkable. Even our clients can easily handle Userback.

Cons

Currently, I haven't identified any dislikes in the product. It is constantly improving and the communication with the creator is excellent. I have nothing to complain about.

“Simple effective user created feedback and issue monitoring.

Pros

Userback has truly delivered on its promised pitch by providing a platform that simplifies the collection of user inputs regarding the CX/UX experience. The use of visuals always tells a better story when it comes to positive or negative CX experiences and Userback excels at providing that ability in an extremely user-friendly manner. It's remarkably easy to teach a new user how to engage with the platform.

Cons

There isn't much to say here. The system was easily deployed and has continued to evolve throughout my own startup journey.

“Excellent for support and user feedback

Pros

Integrating it into our web application was straightforward. It effortlessly integrates with our support and development products, making the downstream integration easy and efficient.

Cons

Some Userback screenshots fail to capture the correct pixels on our highly dynamic web pages. Nonetheless we still generally get sufficient information for the support ticket to be useful.

“Best decision re development ever

Pros

Incredibly powerful tool and remarkably easy to use.

Cons

Very few things. It's one of the best software purchases we have made.

“Great tool

Pros

Userback is open to suggestions and consistently adds new features. The simplicity of use for both clients and employees is also commendable.

Cons

Currently I cannot view the email notifications that have been sent and I am unsure of when they are sent such as when a feedback is resolved.

“One of the best Feedback tools out there

Pros

With Userback, I can easily identify the content, image, video or section on a webpage that needs to be changed. Making modifications to those sections is a breeze. Additionally, I can add comments to tasks, further enhancing the collaborative process.

Cons

Honestly, there is not much missing in this software but sometimes, when working with multiple screens and the window is not maximized, the screenshot or selection might be missed in the final task. However, this issue can be easily resolved by maximizing the window.

“Keeps context with all feedback

Pros

Allowing clients to provide feedback on their websites during development, with the ability to comment per page and annotate, ensures we fully understand and keep their comments in context. No more guesswork!

Cons

I would like more integrations with the other apps I use, so when feedback is added, for example it can be automatically pushed as a task. This feature exists but it's not available for a wide range of other apps (yet?).

“Feedback gets more easier to response

Pros

What I like the most is the feature that makes scrolling through every feedback an unproblematic task.

Cons

It would be better if the project selection was located at the top side of the software.

“Userback is really helpful and fun to work with!

Pros

I will keep it short and simple. User back offers Seamless integration - Smooth usability - Convenient connection between customers and the agency - Visually appealing - Fully responsive and many other abundance of features (with planned additions).

Cons

The customer group should be separate from the team members since we have a limited number of users and customers are only providing feedback. However customers should have a better overview of the feedback in the backend. It would be beneficial if customers could view their tasks consecutively to avoid duplicate tasks.

“Simple to use, clear feedback that avoids the back and forth.

Pros

To be honest, there are numerous advantages to using Userback and I could write in detail about them. This software has been an immense help to our business. The feedback received is clear and concise which saves us a significant amount of time by understanding exactly what our clients want and making adjustments promptly. The integration process is straightforward and allows us to match our branding seamlessly. Also our Clients are genuinely impressed when they see how easily they can provide feedback. The feedback submission process is quick and simple. Users spot something amiss, click a feedback button and we receive feedback that is nearly perfect and definite. Rarely do we need to ask for further clarification. Furthermore the Userback team is very active in developing new features and enhancements. We required a system that could be seamlessly integrated into our products, making it quick and easy for our clients and us to receive feedback. Userback has truly excelled in that aspect and continues to improve. The software has far surpassed our expectations, now handling feedback for client designs, offering video feedback, and even providing console logs and browser events. It fulfills our intended needs, and they keep adding new features that greatly benefit our business.

Cons

Some of the initial pain points I had included: - User notifications when replying to feedback were opt-in and often not enabled. This meant I had to follow up via email to ensure they checked my comments. - I had to create the feedback widget from scratch for each project, even with the same settings. - While it was easy to use, the interface felt a bit clunky and required some initial training for clients to understand clearly. Userback has addressed all of these issues now: - The reply mechanism functions more like a ticket system to resolve issues. - It's possible to clone the feedback widget from similar projects. - The user interface is much more refined and clear, making it simple to provide feedback. My biggest challenge now is finding time to evaluate some of the new features Userback has developed and deciding whether to integrate them into our workflow.

“My go to choice for eveything that needs feedback

Pros

It is simple and straightforward to use and set up. Whether it is getting instant feedback on a clients website or receiving feedback on uploaded videos, Userback accelerates the approval process for all creative work. It's an awesome all round feedback tool!

Cons

Nothing comes to mind. I am just happy that I got an early bird pricing!

“Impressed!

Pros

I am very impressed by the frequent updates they release. They consistently introduce numerous improvements and new features, many of which I didn't even realize I needed until they were revealed.

Cons

Nothing at all. I like everything they have accomplished so far.

“Understanding and getting feedback has never been so easy

Pros

I like this software because it is so user-friendly for my clients. There is virtually no learning curve. They can simply click and type.

Cons

Although we use this globally for all our sites, it would be nice to have a section on each site where developers can directly view the feedback instead of going to the main Userback account to read and reply.

“Easy to implement, looks great and customers love it

Pros

Userback is incredibly easy for me to install and customize in my application. It allows me to gather detailed user feedback with screen annotations which allows users to visually communicate their issues. We also utilize it internally for QA testing new feature releases within our team or organization, and it proves to be highly efficient and effective for this purpose.

Cons

Considering the price point, the features offered are extensive compared to more expensive alternatives. An excellent additional feature (which we would greatly appreciate) would be the ability to include micro surveys for specific features we are testing.

“Really helpful tool

Pros

Having my customers comment on my work directly on their website without leaving the page is fantastic. Userback provides all the necessary information to address any glitches that may occur on their browsers.

Cons

It would be fantastic to integrate Userback into my workflow using webhooks but I'm still unsure how to do that.

“Easy to use software

Pros

Navigating the system, finding what I need and responding to comments are all effortless. The workflow is simply intuitive!

Cons

Nothing at all, the software functions exactly as I prefer.

“Userback easily streamlines client feedback and sign off

Pros

The Userback team consistently introduces new features and innovative ways to enhance the experience for existing users. The software evolves as you use it.

Cons

Most of the things I didn't like have been resolved through updates. However, the initial process of onboarding clients was a bit clunky. Thankfully, it's much more straightforward now even for clients who aren't technically adept.

“Good Feedback capture tool for small teams

Pros

It is ready for deployment and customization, and the integration capabilities are impressive.

Cons

Sometimes the capture is not accurate and the free tier has limitations.

“Lots of great insights from users

Pros

Userback allows users to easily provide feedback within the app which is incredibly useful. It has provided us with valuable insights that would be difficult to replicate without Userback. The ability to draw and take screenshots while giving feedback makes it even more helpful for users to express their ideas effectively.

Cons

I can't think of anything negative. It was simple to set up and install.

“Rocky start beginning to smooth out...

Pros

Video feedback is an excellent feature especially for clients who are not tech-savvy or struggle to articulate their needs in words.

Cons

In the beginning it was primarily for web mockups but now it has expanded to include print/digital design capabilities and even video feedback.

“Amazing Tool

Pros

Incorporating Userback into our workflow is a smooth process.

Cons

There were some glitches with servers that blocked the screenshot engine.

“A must for Web Design and Development Businesses

Pros

Uploading and linking our development sites, and then sharing the link with our customers for review or even internally with our QA team is not a problem anymore with Userback. Userback is one of the best software packages for saving time and ensuring accurate customer feedback.

Cons

There isn't much that I dislike about the software but I do have one suggestion. The alert emails should include a preview image so that you can quickly identify what you are looking at. This would be especially helpful for businesses that receive multiple designs for review each day. Otherwise, everything else is awesome.

“Great feedback Saas platform

Pros

As a software developer, I am quite critical and I can confidently say that Userback has developed a well-designed tool.

Cons

The chrome extension lacks full features like the ability to select different projects.

“Essential Tool For Web Designers

Pros

The facility to quickly deploy a tool that allows clients to easily provide feedback on different aspects of the website has been invaluable. It saves a significant amount of time that would otherwise be spent going back and forth with clients, trying to understand the exact part they are referring to. It is almost as good as being able to sit in the same room with the client as they navigate the site. Additionally, I appreciate the option to leave it in place but hidden on a live site until someone follows a specific link to activate the feedback widget.

Cons

I am not fond of the fact that the whole feedback widget loads in hidden mode.

“Userback must be part of your stack.

Pros

Getting feedback from my clients has become remarkably easy with Userback. Within minutes, I receive clear feedback, and the option to customize the feedback widget with my logo adds a professional touch.

Cons

I am really enjoying every aspect of this software. It would be great to have some alternative options when adding comments and perhaps a slightly more intuitive dashboard.

“Make It Easy for You to Get Feedback

Pros

The feature I particularly love is the versatility of Userback. While many websites are built with WordPress, Userback integrates seamlessly with it. Moreover I can gather feedback on non-WordPress websites as well. The ability to customize the feedback form is fantastic for obtaining detailed feedback, which is priceless in website design.

Cons

I genuinely have no complaints about Userback. It has greatly evolved since I first started using it.

“Userback makes my job easier!

Pros

The ease of obtaining clear client feedback through the screenshot and comments function is exceptional.

Cons

The "general feedback" comment can be misleading as people might assume it refers to general feedback on the project they are reviewing rather than feedback on the Userback application itself. It could be clearer and easier for users to understand that they need to add a comment after selecting "take a screenshot." We sometimes encounter individuals who take screenshots but do not follow through with adding their comments.

“Keeps getting better.

Pros

The setup process is very straightforward. I have never encountered any issues. All you have to do is simply create the project, add the code to the website and you are good to go. Also it offers great customization options which allows me to tailor the feedback tool to match the brand and specific feedback requirements for each project. Moreover its versatility is impressive as it allows feedback on both websites and PDFs. I am also intrigued by the video feedback tool, although I haven't had the opportunity to use it yet. I can see how it would be beneficial for certain types of clients.

Cons

The only minor issue I have is the client account creation and usage. I have noticed that clients struggle or have no interest in setting up accounts and managing their feedback. Providing a more simplified and streamlined sign-up process and backend for clients would be highly beneficial. However, I don't believe any feedback tool has perfected this aspect yet. Fortunately, there are no issues with actually providing feedback as that has been a positive experience for clients.

“Can't Imagine to work without this App

Pros

It is a breeze to use and the functionality keeps improving.

Cons

Unfortunately, they removed the feature that allowed me to view the feedback I provided from the clients perspective.