Userback Reviews

Pros

My main use for Userback is to directly receive feedback on images and PDFs, and it works exceptionally well for that purpose. What I like is the option to upload a JPG to a specific "project" and share a link with clients, allowing them to explain and comment directly on their ideas and upload additional files if needed. This has saved us a lot of back and forth through email.

Cons

As far we have used this product I would like to mention few dislikes. The annotation tools have limited options. It would be great to have a "freehand" style tool to enhance the accuracy of the feedback we receive. Additionally, having the ability to set a custom domain would be a valuable feature. Although they offer the option to send email notifications from our own email, the lack of DMARC implementation means that we cannot use our email for notification if using "quarantine" or "reject" settings, and instead, we have to rely on the generic userback email.

Pros

The ease of use and seamless integration with other products is a major advantage.

Cons

The interface could be made more engaging and visually appealing.

Pros

It saves quite a lot of time, especially when it comes to change requests that would otherwise require phone calls or text messages.

Cons

It would be great to see more integrations and the ability to automate certain tasks.

Pros

I thoroughly enjoy using the Design Issues testing section.

Cons

I have not encountered any major issues with it. It is an excellent testing tool as far as I know.

Pros

The software is highly customizable. We utilize the "status" feature for tracking issues and bugs, moving tickets into different stages such as sprints, beta and live, as well as managing the backlog.

Cons

It can be a little frustrating when searching for a ticket using its ID, as I have to open the status of the ticket to access it. It would be more convenient if I could immediately view the ticket as soon as there is a match.

Pros

The option to have multiple users on Userback is very useful since four people work on support. It allows us to track problem resolution and monitor progress as a team.

Cons

Sometimes, we do not receive notifications when our customers respond which results in delayed replies.

Pros

Userback has been a game-changer for our company. We rely on it to gather user feedback and ensure we are heading in the right direction. Our clients love it and it allows to provide feedback without a problem.

Cons

I have used it for over 50 projects and I absolutely love it.

Pros

The features for annotating screens and recording screen activity are very impressive.

Cons

The GitHub integration only works in one direction. It would be more beneficial if it allowed for bi-directional communication.

Pros

Filling out bug reports, providing feedback or suggesting new features is a breeze. The integration with Azure Dev Ops is excellent and we find the price-to-quality ratio to be just right.

Cons

It would be a nice improvement to have more lines (Enter) available in the description field when adding a bug. Additionally, the interface could be enhanced for better issue management.

Pros

The simplicity of use, straightforward setup and great price-to-feature ratio make it very appealing.

Cons

There isn't much that I dislike about it but it does have a limited range of uses.

Pros

Being able to receive real-time feedback from customers and monitor bugs is priceless.

Cons

The flexibility of the Userback widgets location and size is somewhat limited.

Pros

It excels in handling bugs and collecting client feedback for software development.

Cons

The only issue I faeced is that I am unable to translate it for my French client.

Pros

It is incredibly user-friendly which allows easy access for users to report issues, write descriptions and provide screenshots or videos.

Cons

Customers do not have access to a portal where they can track open tickets. It is cumbersome to access the exported list of feedback. While integration with Jira is easy, it does not update back to the original feedback. It would be helpful to have metrics for tracking the time taken to resolve issues.

Pros

I really like the options for marking up screenshots in the feedback. The board view for workflow is also a favorite of mine.

Cons

Currently, it is only possible to link to specific tasks rather than specific projects. It would be helpful to share a filtered view as well.

Pros

The best feature of this SaaS is undoubtedly its ease of use. Not every stakeholder is tech-savvy enough to navigate an app like this without training but in my experience, most people can use it effortlessly. They will not have to go through tutorials or guide videos.

Cons

The design feedback could be improved as it feels a bit clunky to navigate.

Pros

We have been utilizing Userback since 2019. Initially we implemented it on our website and client portal and then we started using it during website development to gather feedback and collaborate with clients on making changes. It works exceptionally well and the annotation tools are accurate and user-friendly. Even non-technical clients have no trouble submitting feedback on designs and website changes. It simplifies the process of gathering feedback, tracking implementation progress and facilitating communication with clients through the comments section.

Cons

Honestly, it works extremely well. I haven't encountered any bugs. It has all the features we need and the support team promptly responds to my messages. They are continually adding new features and improving existing ones.

Pros

Userback is incredibly easy to install and provides a visually-oriented platform. It is extremely user-friendly which allows clients and internal team members to effortlessly share feedback and changes, saving us a significant amount of time. It helps us avoid the frustration of going back and forth via emails to share feedback and make changes.

Cons

I find Userback very useful and I haven't encountered any notable flaws. Fingers crossed.

Pros

Userback has proven to be one of the most outstanding applications for us and a highly valuable purchase in the past two years. We have successfully integrated Userback into our Wordpress websites and Basecamp project management application. The ability to generate VISUAL feedback from any page has significantly enhanced our workflow and convenience. All stakeholders can provide feedback directly from any of our school websites without having to leave the page, open emails, or use separate screen sharing applications. As an administrator, I receive notifications whenever feedback is submitted or updated. Moreover, I can easily access everything within the Userback dashboard (each of our websites has its own project, allowing me to quickly identify the specific site and page of submitted feedback). These two features have saved an incredible amount of time in follow-up communications and task management related to our websites. I have also been thoroughly impressed by the continuous evolution of Userback's features throughout the two years we have been using it in our district.

Cons

Userback is mostly intuitive. I created a one-page guide with screenshots to guide end users through the basics. It would be helpful to have an on screen feature that could accomplish this. Considering all the other areas where Userback has been beneficial I can manage a simple tutorial.

Pros

This software is very much simple to use and implement which provides an effortless way for clients to provide feedback on web development or creative work. I haven't come across another software that accomplishes this with such ease and comes with such an exceptional features.

Cons

Initially I wasn't particularly fond of the UI but they have updated it and now it's better.

Pros

Userback streamlines my customers feedback in a straightforward interface and within a single tool, providing a unique solution.

Cons

So far, there is nothing missing at least for my specific needs.