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Userback simplifies gathering and managing feedback with tools for collecting, organizing, and analyzing user input. Although the annotation tools are limited, the software’s comprehensive features significantly improve product development and user satisfaction. Overall, Userback is an effective tool for managing feedback and improving output.

Userback Specifications

Time Tracking

Task Management

Reporting

Budget Management

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What is Userback?

Userback is a cloud-based feedback tool for website users, designers, and developers. It helps you capture annotated screenshots and user interactions, gather bug reports, and get visual design feedback. Advanced features help you track insights and improve your website quickly, saving time and money. 

Userback software streamlines the feedback process and improves results. You can assign tasks to team members when new feedback arrives. You can integrate Userback with Jira, Slack, Trello, and more to manage feedback from multiple teams.

Userback Pricing

The software's monthly price begins at $79, and it offers four different Userback pricing plans based on business requirements. For detailed Userback Software Pricing information, click the Get Pricing button.

Userback Demo

Click the Watch Demo button to view a free live Userback Software Demo and learn how it can benefit your business. Additionally, the software offers a free trial.

Userback Reviews

Customer opinions of Userback have been generally favorable. Users have praised the software's user-friendly interface, intuitive dashboard, and comprehensive reporting tools. Additional Userback software Reviews can be found in our Reviews Section.

Our Thoughts

The Userback project management tool facilitates the collection of valuable user and customer feedback, the monitoring of customer satisfaction, the assignment of team tasks, and the planning of the product roadmap. Userback software also allows you to generate comprehensive reports on user feedback and track the progress of your entire project portfolio. This allows you to monitor performance and identify issues as well as improvement opportunities. Userback software is recommended for teams seeking to collaborate more effectively on feedback and bug reports.

Userback Features

Userback project management software simplifies feedback and bug reports. It helps track tasks, assign responsibilities, and ensure timely feedback. Easily customize project settings, create roles and permissions, and assign tasks to team members.

how it worksSee How It Works

Userback collects customer and user feedback to plan your product roadmap. With customer feedback organized, you can prioritize projects and implement the right improvements. Userback lets you monitor real-time customer sentiment to stay competitive.

how it worksSee How It Works

Userback's audit trail tracks project changes. You can view who made the modifications, when they were made, and what the modifications were. This is a useful tool for ensuring that your project stays on track and no changes are made without your knowledge. In addition, the software's advanced reporting tools allow you to monitor customer satisfaction and identify areas for improvement. You can also use analytics to measure the impact of changes and confirm that your website is meeting its objectives.

how it worksSee How It Works

Pros and Cons of Userback

Pros

  • Simple and highly effective feedback system
  • Easy to incorporate and align with brand identity
  • Makes it easy to identify and change webpage content, images, or videos
  • Effortlessly upload and link development sites for customer review or internal QA

Cons

  • Unable to view or know when mail notifications are sent
  • Limited lines in the description field for reports
  • User notifications for feedback are not enabled by default

Userback Reviews

Overall Rating

4.8

70 Review(s)

Rating Distribution

5

star

(57)

4

star

(12)

3

star

(1)

2

star

1

star

May 2022

Great app for quick feedback requests on images and PDFs

Fredy

Architecture & Planning

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

My main use for Userback is to directly receive feedback on images and PDFs, and it works exceptionally well for that purpose. What I like is the option to upload a JPG to a specific "project" and share a link with clients, allowing them to explain and comment directly on their ideas and upload additional files if needed. This has saved us a lot of back and forth through email.

Cons

As far we have used this product I would like to mention few dislikes. The annotation tools have limited options. It would be great to have a "freehand" style tool to enhance the accuracy of the feedback we receive. Additionally, having the ability to set a custom domain would be a valuable feature. Although they offer the option to send email notifications from our own email, the lack of DMARC implementation means that we cannot use our email for notification if using "quarantine" or "reject" settings, and instead, we have to rely on the generic userback email.

March 2022

Review from a Daily User

Tharanath

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The ease of use and seamless integration with other products is a major advantage.

Cons

The interface could be made more engaging and visually appealing.

March 2022

Critical piece of our tech stack

Drew

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

It saves quite a lot of time, especially when it comes to change requests that would otherwise require phone calls or text messages.

Cons

It would be great to see more integrations and the ability to automate certain tasks.

View All 70 Reviews

Frequently Asked Questions

Yes, it has an API to use.