Userback

Great app for quick feedback requests on images and PDFs

Pros

My main use for Userback is to directly receive feedback on images and PDFs, and it works exceptionally well for that purpose. What I like is the option to upload a JPG to a specific "project" and share a link with clients, allowing them to explain and comment directly on their ideas and upload additional files if needed. This has saved us a lot of back and forth through email.

Cons

As far we have used this product I would like to mention few dislikes. The annotation tools have limited options. It would be great to have a "freehand" style tool to enhance the accuracy of the feedback we receive. Additionally, having the ability to set a custom domain would be a valuable feature. Although they offer the option to send email notifications from our own email, the lack of DMARC implementation means that we cannot use our email for notification if using "quarantine" or "reject" settings, and instead, we have to rely on the generic userback email.

Review from a Daily User

Pros

The ease of use and seamless integration with other products is a major advantage.

Cons

The interface could be made more engaging and visually appealing.

Critical piece of our tech stack

Pros

It saves quite a lot of time, especially when it comes to change requests that would otherwise require phone calls or text messages.

Cons

It would be great to see more integrations and the ability to automate certain tasks.

Testing My Project

Pros

I thoroughly enjoy using the Design Issues testing section.

Cons

I have not encountered any major issues with it. It is an excellent testing tool as far as I know.

A critical tool

Pros

The software is highly customizable. We utilize the "status" feature for tracking issues and bugs, moving tickets into different stages such as sprints, beta and live, as well as managing the backlog.

Cons

It can be a little frustrating when searching for a ticket using its ID, as I have to open the status of the ticket to access it. It would be more convenient if I could immediately view the ticket as soon as there is a match.

Very useful for team's organization

Pros

The option to have multiple users on Userback is very useful since four people work on support. It allows us to track problem resolution and monitor progress as a team.

Cons

Sometimes, we do not receive notifications when our customers respond which results in delayed replies.

Tools that I can't live without for our web design business

Pros

Userback has been a game-changer for our company. We rely on it to gather user feedback and ensure we are heading in the right direction. Our clients love it and it allows to provide feedback without a problem.

Cons

I have used it for over 50 projects and I absolutely love it.

Great for desktop, poor on mobile

Pros

The features for annotating screens and recording screen activity are very impressive.

Cons

The GitHub integration only works in one direction. It would be more beneficial if it allowed for bi-directional communication.

Easy and practical to use tool for both bug traking and customer feedback

Pros

Filling out bug reports, providing feedback or suggesting new features is a breeze. The integration with Azure Dev Ops is excellent and we find the price-to-quality ratio to be just right.

Cons

It would be a nice improvement to have more lines (Enter) available in the description field when adding a bug. Additionally, the interface could be enhanced for better issue management.

My Review

Pros

The simplicity of use, straightforward setup and great price-to-feature ratio make it very appealing.

Cons

There isn't much that I dislike about it but it does have a limited range of uses.