Last Updated
Overview
Userback simplifies gathering and managing feedback with tools for collecting, organizing, and analyzing user input. Although the annotation tools are limited, the software’s comprehensive features significantly improve product development and user satisfaction. Overall, Userback is an effective tool for managing feedback and improving output.
Userback Specifications
- Time Tracking
- Task Management
- Reporting
- Budget Management
Userback Features
Project Management
Userback project management software simplifies feedback and bug reports. It helps track tasks, assign responsibilities, and ensure timely feedback. Easily customize project settings, create roles and permissions, and assign tasks to team members.
Product Roadmapping
Userback collects customer and user feedback to plan your product roadmap. With customer feedback organized, you can prioritize projects and implement the right improvements. Userback lets you monitor real-time customer sentiment to stay competitive.
Audit, Trial, and Analytics
Userback's audit trail tracks project changes. You can view who made the modifications, when they were made, and what the modifications were. This is a useful tool for ensuring that your project stays on track and no changes are made without your knowledge. In addition, the software's advanced reporting tools allow you to monitor customer satisfaction and identify areas for improvement. You can also use analytics to measure the impact of changes and confirm that your website is meeting its objectives.
Pros And Cons of Userback
Pros
Simple and highly effective feedback system
Easy to incorporate and align with brand identity
Makes it easy to identify and change webpage content, images, or videos
Effortlessly upload and link development sites for customer review or internal QA
Cons
Unable to view or know when mail notifications are sent
Limited lines in the description field for reports
User notifications for feedback are not enabled by default
Userback Reviews
Total 70 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars81%
4
Stars17%
3
Stars1%
2
Stars0%
1
Stars0%
Share your experience
Fredy
Architecture, 1-10 employees
Less than a year
“Great app for quick feedback requests on images and PDFs”
Pros
My main use for Userback is to directly receive feedback on images and PDFs, and it works exceptionally well for that purpose. What I like is the option to upload a JPG to a specific "project" and share a link with clients, allowing them to explain and comment directly on their ideas and upload additional files if needed. This has saved us a lot of back and forth through email.
Cons
As far we have used this product I would like to mention few dislikes. The annotation tools have limited options. It would be great to have a "freehand" style tool to enhance the accuracy of the feedback we receive. Additionally, having the ability to set a custom domain would be a valuable feature. Although they offer the option to send email notifications from our own email, the lack of DMARC implementation means that we cannot use our email for notification if using "quarantine" or "reject" settings, and instead, we have to rely on the generic userback email.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tharanath
IT, 11-50 employees
Less than a year
“Review from a Daily User”
Pros
The ease of use and seamless integration with other products is a major advantage.
Cons
The interface could be made more engaging and visually appealing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Drew
IT, 1-10 employees
Less than a year
“Critical piece of our tech stack”
Pros
It saves quite a lot of time, especially when it comes to change requests that would otherwise require phone calls or text messages.
Cons
It would be great to see more integrations and the ability to automate certain tasks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Userback offer an API?
Yes, it has an API to use.
What languages does Userback support?
The software supports the English language.
What other apps does Userback integrate with?
Userback integrates with several apps, including ZenDesk, Jira, Azure DevOps, Slack, and Basecamp.
Does Userback have a mobile app?
No, the software does not have a mobile app.
What types of pricing plans does Userback offer?
Userback offers three pricing plans: Starter at $69 per month, Scale at $149 per month, and Premium starting at $289 per month, each tailored to different team sizes and feature needs. You can reach out to us for a personalized Userback cost.
Who are the typical users of Userback?
It caters to a wide range of industries and sectors, including information technology, education, architecture and planning, marketing, advertising, and design.
What level of support does Userback offer?
The software provides chat support and help centre.