Graphic Design, 1-10 employees
Less than a year
“Rocky start beginning to smooth out...”
Pros
Video feedback is an excellent feature especially for clients who are not tech-savvy or struggle to articulate their needs in words.
Cons
In the beginning it was primarily for web mockups but now it has expanded to include print/digital design capabilities and even video feedback.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 1-10 employees
Less than a year
“Amazing Tool”
Pros
Incorporating Userback into our workflow is a smooth process.
Cons
There were some glitches with servers that blocked the screenshot engine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Design, 11-50 employees
Less than a year
“A must for Web Design and Development Businesses”
Pros
Uploading and linking our development sites, and then sharing the link with our customers for review or even internally with our QA team is not a problem anymore with Userback. Userback is one of the best software packages for saving time and ensuring accurate customer feedback.
Cons
There isn't much that I dislike about the software but I do have one suggestion. The alert emails should include a preview image so that you can quickly identify what you are looking at. This would be especially helpful for businesses that receive multiple designs for review each day. Otherwise, everything else is awesome.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
Less than a year
“Great feedback Saas platform”
Pros
As a software developer, I am quite critical and I can confidently say that Userback has developed a well-designed tool.
Cons
The chrome extension lacks full features like the ability to select different projects.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Information Technology and Services, 1-10 employees
Less than a year
“Essential Tool For Web Designers”
Pros
The facility to quickly deploy a tool that allows clients to easily provide feedback on different aspects of the website has been invaluable. It saves a significant amount of time that would otherwise be spent going back and forth with clients, trying to understand the exact part they are referring to. It is almost as good as being able to sit in the same room with the client as they navigate the site. Additionally, I appreciate the option to leave it in place but hidden on a live site until someone follows a specific link to activate the feedback widget.
Cons
I am not fond of the fact that the whole feedback widget loads in hidden mode.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“Userback must be part of your stack.”
Pros
Getting feedback from my clients has become remarkably easy with Userback. Within minutes, I receive clear feedback, and the option to customize the feedback widget with my logo adds a professional touch.
Cons
I am really enjoying every aspect of this software. It would be great to have some alternative options when adding comments and perhaps a slightly more intuitive dashboard.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
More than a year
“Make It Easy for You to Get Feedback”
Pros
The feature I particularly love is the versatility of Userback. While many websites are built with WordPress, Userback integrates seamlessly with it. Moreover I can gather feedback on non-WordPress websites as well. The ability to customize the feedback form is fantastic for obtaining detailed feedback, which is priceless in website design.
Cons
I genuinely have no complaints about Userback. It has greatly evolved since I first started using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“Userback makes my job easier!”
Pros
The ease of obtaining clear client feedback through the screenshot and comments function is exceptional.
Cons
The "general feedback" comment can be misleading as people might assume it refers to general feedback on the project they are reviewing rather than feedback on the Userback application itself. It could be clearer and easier for users to understand that they need to add a comment after selecting "take a screenshot." We sometimes encounter individuals who take screenshots but do not follow through with adding their comments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Design, 1-10 employees
More than a year
“Keeps getting better.”
Pros
The setup process is very straightforward. I have never encountered any issues. All you have to do is simply create the project, add the code to the website and you are good to go. Also it offers great customization options which allows me to tailor the feedback tool to match the brand and specific feedback requirements for each project. Moreover its versatility is impressive as it allows feedback on both websites and PDFs. I am also intrigued by the video feedback tool, although I haven't had the opportunity to use it yet. I can see how it would be beneficial for certain types of clients.
Cons
The only minor issue I have is the client account creation and usage. I have noticed that clients struggle or have no interest in setting up accounts and managing their feedback. Providing a more simplified and streamlined sign-up process and backend for clients would be highly beneficial. However, I don't believe any feedback tool has perfected this aspect yet. Fortunately, there are no issues with actually providing feedback as that has been a positive experience for clients.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Graphic Design, 1-10 employees
Less than a year
“Can't Imagine to work without this App”
Pros
It is a breeze to use and the functionality keeps improving.
Cons
Unfortunately, they removed the feature that allowed me to view the feedback I provided from the clients perspective.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“Great bit of kit”
Pros
Userback reduces errors, stress and prevents you to waste time. It simplifies the process of achieving 100% accuracy, whether it's with printed proofs, apps or websites. Clients no longer have to switch between different apps since Userback integrates smoothly with various project management tools like ClickUp which we use.
Cons
I'm not sure why but the video took quite a while to arrive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Online Media, 1-10 employees
Less than a year
“Get feedback on designs from clients”
Pros
Userback allows customers to provide feedback on designs in image or PDF format. The dashboard and integration with Asana are features I also like.
Cons
As a designer, I have a few improvements in mind for the feedback box. It's good but I believe they could make it even better.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Not Specified, 1-10 employees
Less than a year
“Clients love it”
Pros
Userback provides a smooth way to reduce unnecessary emails and collect feedback for web design projects.
Cons
It would be great to have a white label option and it is a bit annoying that it asks users for feedback on their Userback experience every time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“Userback Changed the way I communicate with my clients”
Pros
The capability to implement the feedback widget on any website is priceless. I was pleasantly surprised by the bonus feature of using Userback on any site using the Chrome extension. My clients can now use Userback to comment on other websites and highlight ideas they like.
Cons
I wish I could move a feedback item from one client to another because sometimes I add something to the wrong project using the Chrome extension.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Management Consulting, 1-10 employees
Less than a year
“An intuitive tool for gathering feedback, suggestions and/or reviews”
Pros
Userback is quick and easy to configure. Deploying it on websites is a breeze and its seamless integration with tools like Trello enhances workflow efficiency. It is very helpful during website development and gathering feedback.
Cons
Some users initially struggle to understand how to use the tools for providing feedback.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Internet, 1-10 employees
Less than a year
“Improve the feedback workflow with your clients”
Pros
Userback nicely streamlines the process for my clients to provide feedback on the websites I build or manage for them. Instead of trying to interpret their descriptions or emails, I can "see" exactly what they want.
Cons
Adding the script to the sites I build in Joomla isn't as straightforward as in WordPress where they provide a plugin.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
Less than a year
“Cannot live without it.........”
Pros
This software is one of the most valuable tools for web design projects. It puts an end to the communication chaos. Bravo!
Cons
Honestly, they just made my only concern disappear and that was video feedback!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 1-10 employees
Less than a year
“Save all the emails”
Pros
Obtaining feedback from clients used to be a lot of hassle. Emails coming in at all hours and trying to compile all the information was a challenge. Once I introduced my clients to Userback, everything fell into place. The saying "a picture says a thousand words" holds true and I could use Userback to review and implement the necessary changes. I mark them as complete and move on to the next one. I've been using this software for over a year and have witnessed improvements in usability. The developer truly listens to feedback.
Cons
Initially, it wasn't clear to clients what they had to do. They also had to click a save button to send the feedback which has all been improved over time.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Mental Health Care, 1-10 employees
Less than 6 months
“Userback Backhandedly bi#@th slaps the competition with the back of their hand. *or something funny”
Pros
The video feature is incredible and unbelievably user-friendly. The tool is customizable and visually appealing right from the start. It is simple and in my opinion, tha is all that matters. Not only does it get the job done but it also allows for precise delegation through the video feature.
Cons
I tend to write reviews about things I like, and although I may be biased in favor of Userback, it is not expensive and it serves its original purpose. No complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Market Research, 1-10 employees
Less than 6 months
“Amazing service for web designers/developers”
Pros
Userback is straightforward to use. It provides a history of interactions with timestamps and allows for text, graphics and message feedback. It is perfect for support roles and speeds up communication.
Cons
As of now, I haven't found any drawbacks. We are still getting accustomed to implementing it with our client base.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10