Total 617 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

61%

4

Stars

35%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

K
kristan

Medical Devices, 500+ employees

More than a year

5.0

support

Pros

Workfront's robust reporting capabilities enable the creation and maintenance of detailed capacity models.

Cons

Dissatisfaction with support arises from the lack of immediate assistance and reliance on help articles.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

2

Functionality

8

A
Anonymous

Not Specified, 500+ employees

Less than a year

5.0

Excellent for Managing Store Reset Planning

Pros

The software is highly intuitive, requiring minimal training for users to get up to speed. User adoption rates were high, and its configurability enhances the user experience.

Cons

Some basic functionality, like Look up tables, is missing, and Fusion's capabilities were oversold, leading to disappointment with its inability to perform simple actions that Excel handles easily.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

More than a year

4.0

Very Powerful PM Software, Maybe Too Powerful

Pros

Users have used Workfront for over 2 years at different agencies, acknowledging it as a complex and powerful project management software.

Cons

The software's robustness, designed for enterprise management, can be overwhelming for project management tasks alone. Its complexity and multiple approaches to tasks make training challenging.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

7

C
Callie

Higher Education, 101-500 employees

Less than a year

4.0

Gets the job done

Pros

Workfront enables close monitoring of work for partners, offering insights into time tracking and project statuses in real-time.

Cons

Not the most user-friendly software, with lengthy and convoluted timesheets and occasional search function issues.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

5

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

Very good for project managers

Pros

Offers extensive customization options, including custom fields, making it more user-friendly than Microsoft Project.

Cons

Primarily suited for daily use by project managers, but adoption can be challenging for those unfamiliar with project management. Restrictions on customization may require high-level access to modify.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 500+ employees

Less than 6 months

3.0

Proofs

Pros

Uploading proofs for approval on Workfront streamlines the process without cluttering email inboxes.

Cons

The system can appear overwhelming, especially during the initial learning phase.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

5

A
Anonymous

Not Specified, 101-500 employees

More than a year

5.0

Workfront is Awesome

Pros

Workfront's user-friendly interface, continuous improvement, and feature additions enhance work management.

Cons

Balancing notifications and communication features seems unnecessary, and the need for a "like" function is questionable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Alison

Hospital & Health Care, 500+ employees

More than a year

4.0

WF Review

Pros

Workfront offers the flexibility to manage projects according to individual preferences while adhering to structured frameworks, eliminating the need for outdated spreadsheet updates.

Cons

Despite the wealth of features, Workfront would benefit from allowing more customization of screens and user interfaces.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A
Adrianne

Financial Services, 500+ employees

Less than 6 months

5.0

Workfront in the FI world

Pros

Workfront stands out for its user-friendly interface, comprehensive training resources, and robust support system, alongside its high level of customization and active community.

Cons

We had high hopes for the Outlook add-in, but security concerns in our environment have posed challenges. It's crucial for the Technology team to thoroughly review the Outlook add-in and SSO requirements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D
Doreen

Non-Profit Organization Management, 500+ employees

More than a year

4.0

Workfront a good tool

Pros

Workfront streamlines workflow management, replacing numerous spreadsheets with a centralized platform for daily work processes.

Cons

Task notifications can be confusing for individuals added to tasks.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Workfront is a great project management tool to streamline workflows

Pros

The software's ability to integrate workflows and processes from different teams fosters collaborative, customized experiences within organizations.

Cons

I desire more customization options available for organizing my work task list.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

S
Sarah

Real Estate, 500+ employees

More than a year

4.0

Workfront Dreamer

Pros

Workfront serves as a comprehensive repository for project management data, facilitating efficient organization and robust reporting functionalities.

Cons

Reporting functionality could be enhanced, and often, I find myself more knowledgeable about Workfront than the assigned support staff, relying heavily on community assistance.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

D
Dawn

Financial Services, 500+ employees

More than a year

5.0

Good Stuff

Pros

The platform's efficiency in streamlining work processes contributes to elevating businesses to industry leadership positions.

Cons

Further improvements are needed in resource mapping, and I'd appreciate the inclusion of a heat map feature.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

8

B
Beth

Financial Services, 500+ employees

Less than a year

4.0

Useful and Helpful Work Management Tool

Pros

By centralizing project information, Workfront eliminates the challenges associated with using disparate spreadsheets and SharePoint-based systems.

Cons

Customization options could be more user-friendly, although customer service is reliable in resolving issues.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

J
Joe

Design, 500+ employees

More than a year

4.0

Workfront Review

Pros

Workfront's complexity, akin to the minutes in a day, has its downsides. Excessive sweetness, like sugar, can be detrimental to your system. This is my haiku.

Cons

Workfront's complexity mirrors the minutes in a day. Excessive complexity, akin to too much sugar, can be detrimental to the system. A haiku encapsulates this sentiment.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

D
Duane

Education Management, 51-100 employees

Less than 6 months

5.0

Workfront for Work Managment

Pros

Enhancing collaboration with other departments and improving project accuracy within our organization.

Cons

Enhancing user-friendliness for proof reviewers is desirable. Users often struggle to identify the projects associated with the proofs they're reviewing.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

L
Lenore

Computer Software, 101-500 employees

More than a year

5.0

Better Every Year

Pros

Workfront actively heeds customer feedback, continually enhancing the software over the years. Changes are thoughtful, and customization options are abundant, catering to various organizational needs.

Cons

Managing the influx of email notifications can overwhelm users. A more streamlined notification system focused on essential information would enhance user experience.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

K
Keri

Food & Beverages, 500+ employees

More than a year

4.0

Workfront is the answer

Pros

Initial setup encountered minor hiccups, but overall, it's an efficient project management tool.

Cons

Initial setup challenges notwithstanding, Workfront proves invaluable in expediting project workflows efficiently.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

10

J
Joe

Banking, 101-500 employees

Less than a year

4.0

A great product, with room to improve

Pros

Workfront serves as a robust work management tool, though it may have some minor quirks. However, its overall value is significant, especially with its responsive community and customer-centric approach.

Cons

Workfront exhibits some idiosyncrasies, and certain basic functions could be improved for better usability.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Amanda

Religious Institutions, 500+ employees

More than a year

5.0

Clean, simple software with a lot of power

Pros

Workfront boasts a clean and user-friendly interface, with forthcoming updates promising an even better experience. The ability to code custom reports enhances its customization options.

Cons

While Workfront offers flexibility, some users may find limitations in customizing forms and request queues to suit unique needs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

5