Total 1063 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

37%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Adriana

Insurance, 500+ employees

More than a year

4.0

Overview

Pros

The Dashboard and calendar options are highly appreciated. The reminders sent by Wrike are also valuable.

Cons

The Gantt Chart is not easily manipulable and the search engine for projects within teams is not user-friendly.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

7

Functionality

4

Z
Zoey

E-Learning, 101-500 employees

More than a year

5.0

Streamline Projects and Boost Efficiency

Pros

Wrike offers a wide range of features that benefit numerous teams helping us work more efficiently with transparency. As a project manager it is an incredibly effective tool for managing multiple projects and teams. The flexibility and customization options allow me to tailor my workspace by creating custom workflows templates and reports. The collaborative nature of the platform is excellent for communication between projects. Additionally the BI tool provided by Wrike is impressive. The customer support from sales to the CSM is top-notch.

Cons

At the moment I cannot think of any negatives but that's a positive sign!

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

S
samuel

Mechanical or Industrial Engineering, 51-100 employees

More than a year

4.0

Wrike Review

Pros

Creating and adding tasks is a straightforward process.

Cons

Training new users and viewing calendar priorities can be challenging.

Rating Distribution

Ease of use

6

Value for money

2

Customer Support

2

Functionality

6

M
Matthew

Food Production, 500+ employees

Less than a year

5.0

nice API gets the job done

Pros

The API is impressive as it fulfills all our requirements.

Cons

It's difficult to gain insights into larger scopes beyond the "stream" tab which lacks filtering. It feels like an overwhelming stream of information.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S
Steven

Financial Services, 51-100 employees

More than a year

4.0

Good project management software bit expensive and not very flexible

Pros

Efficient task allocation follow-up and project planning.

Cons

There aren't many new items or improvements in tasks and workflows.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

9

Functionality

8

O
Oliver

Telecommunications, 51-100 employees

More than a year

5.0

Organisation the way you want it to be.

Pros

We appreciate the ability to set up Wrike according to our business needs and make changes as the company evolves.

Cons

The mobile app doesn't match the quality of the web app.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

A
Adrian

Non-Profit Organization Management, 11-50 employees

More than a year

5.0

EFORT's experience

Pros

The tool's logical breakdown of tasks and to-dos is well-structured and easily customizable.

Cons

Onboarding and support continue to pose challenges.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

8

S
Shiv

Non-Profit Organization Management, 101-500 employees

More than a year

4.0

Super customisable; therefore has limitations

Pros

The customization options and extensive feature set make it agile-friendly.

Cons

There is no certification process for learning Wrike and the lack of available templates/structures and communities is a drawback. Additionally there is no use of colors.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

7

Functionality

8

F
Felicia

Information Technology and Services, 11-50 employees

More than a year

4.0

Time Tracking and Task Management

Pros

Collaborating with team members on tasks using the time sheet and setting up the platform are all effortless.

Cons

Board views could be improved especially when trying to visualize projects with child tasks. Custom fields and reporting options are limited.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

C
Cressie

Banking, 101-500 employees

More than a year

5.0

Wrike Review

Pros

Blueprints are my favorite feature making project and team task management easy.

Cons

The customer support is my least favorite aspect of Wrike. We contacted our CSM for a demo on scheduling tasks to notify the next person upon task completion and to manage project timelines. During the call another Wrike team member shared their screen to demonstrate the process but they moved too quickly for us to retain the information. It felt like they were rushing to end the call. As a result we haven't reached out to Wrike for assistance since then.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

6

L
LaPourche

Financial Services, 500+ employees

Less than 6 months

4.0

Amazing PM tool

Pros

The accessibility of Wrike through both the application and web browser allows me to stay updated and submit tasks on the go.

Cons

There are still a few useful features related to dashboards and data importing that are missing.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

A
Anonymous

Not Specified, 101-500 employees

More than a year

5.0

Excellent Team and Project Management

Pros

The blueprint and recurring features are particularly fantastic for easily creating and replicating frequent projects.

Cons

We frequently come across new features that are released and could greatly assist us. However locating documentation and help articles explaining how to utilize these features is not always straightforward.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

8

N
Natalia

Telecommunications, 500+ employees

More than a year

5.0

Wrike is a great tool for Design teams!

Pros

It excels in facilitating design project reviews tracking the history and is highly suitable for video reviews and animations.

Cons

File formats like GIFs or SVG are not readable in the file preview and it would be beneficial to have support for them.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

A
Adalyat

Food Production, 101-500 employees

More than a year

4.0

Fine

Pros

Integrating the E-signing process into Wrike would be a valuable addition.

Cons

The project management tools seem incomplete particularly the Gantt chart which needs an upgrade.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

O
Oscar

Banking, 500+ employees

Less than a year

4.0

Great Resource but Not Easy for Beginners

Pros

Wrike offers numerous impressive features that continuously expand.

Cons

When trying to learn more about Wrike I sometimes feel lost and unable to ask questions to advanced users. The available "free resources" are limited in helping me deepen my understanding. It would be beneficial to have free courses instead of more paywalls allowing users to gain a better grasp of this valuable resource. It seems illogical to keep users in a learning rut when offering advanced courses could encourage companies to invest in Wrike's higher-tier plans. Otherwise many of us will stick with basic plans due to limited knowledge of Wrike.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

D
David

Hospital & Health Care, 101-500 employees

Less than a year

5.0

Got Control of the Chaos and Made Progress

Pros

Assigning specific tasks to team members and tracking communication around those tasks fosters a culture of accountability and communication.

Cons

Integration with Microsoft 365 is something I really desire from Wrike.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

N
Noelle

Consumer Goods, 101-500 employees

More than a year

4.0

The Wrike Stuff

Pros

Having used Wrike for nearly 7 years I have found it invaluable for tackling large projects and developing a catalog system for ongoing tasks. Once you become familiar with it Wrike is user-friendly and the staff is always extremely helpful.

Cons

The biggest challenge is getting everyone on board and using Wrike.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

R
Riffat

Financial Services, 51-100 employees

More than a year

5.0

Avid Wrike User

Pros

Wrike significantly simplifies tasks for our marketing team.

Cons

It's difficult to work between sales/marketing teams and report on items effectively.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

10

M
Mekena

Consumer Goods, 101-500 employees

Less than a year

4.0

Wrike - Great for Departmental Teams

Pros

The ability to organize assign and manage tasks is excellent. The dashboards provide a convenient way to review and track both general and customized information.

Cons

There are still some issues that need to be resolved such as dependencies not always functioning properly and difficulties in importing information into folders.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

6

A
Amber

Non-Profit Organization Management, 11-50 employees

More than a year

5.0

Couldn't do my job without it!

Pros

Wrike consolidates everything in one place: due dates discussions and files.

Cons

I wish I could assign one task to multiple people with different timelines. For example one person could have the task as new while another is in progress and another completed. Sometimes a task involves multiple people but they complete it at different times. Some tutorials can be hard to understand such as duplicating tasks from one year to the next and ensuring due dates translate correctly. Having the ability to shift due dates based on a new timeline would be helpful. For instance if a task was from April to June last year but would be from March to May this year the due dates could automatically adjust.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10