Total 1063 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

37%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

CK
caner k.

Computer Software, 101-500 employees

5.0

Top option!!!

Pros

For managing projects, I've found this to be the most helpful project management tool available on the market, it's genuinely built for handling project work.

Cons

Honestly I consider it the best option on the market and I can't think of anything about it that bothers me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Information Technology and Services, 101-500 employees

4.0

Highly customizable

Pros

What I loved was how much I could customize. So many elements, like chaining tasks to trigger other tasks and controlling who's assigned each specific item.

Cons

I tried setting up an email calendar but it only showed up for the single person who was assigned to the task. Maybe I missed a setting or misunderstood how it works but I really wish there was an option to make certain items visible across the whole organization instead of only to the assigned individual.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

LK
Logan K.

Accounting, 11-50 employees

4.0

Easy to recall past updates

Pros

I appreciate that every individual task displays both a status and an assigned owner which lets me track each item separately. The task's comment thread keeps a running history so I can quickly recall past updates and context at a glance whenever I need to.

Cons

The web interface often takes several seconds to load and that becomes frustrating because I hit those delays dozens of times throughout the day. It clearly has many advanced capabilities but I don't always find the workflows user-friendly or simple to use.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

DH
Daniel H.

Marketing and Advertising, 1-10 employees

5.0

Has all the features I need

Pros

It delivers virtually every feature I'd look for in project management software and it's incredibly powerful.

Cons

Because it packs so many tools and options, I found it somewhat hard to get the hang of. I definitely experienced a steep learning curve.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A
Anonymous

Machinery, 51-100 employees

5.0

Can customize easily

Pros

Felt highly customized and I found it pretty user-friendly when I was learning the ropes. I appreciated the responsiveness of their customer support team although I did find the available payment options somewhat unclear and a bit tricky.

Cons

I discovered there isn't a true free tier, it's only a limited trial and that caused some hesitation. On top of that, the payment methods and checkout process confused me enough that completing a purchase felt unnecessarily difficult.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

A
Anonymous

Information Technology and Services, 51-100 employees

5.0

Lets me sign in from anywhere

Pros

We rely on the free tier of this tool to organize and oversee IT rollouts for our customer sites. What I like is that it's cloud-hosted so I can log in from any internet connection without fuss. It also lets us run several projects at once which keeps things moving smoothly.

Cons

I didn't run into any real issues while I was using this app and my experience was generally positive. The only limitation I hit was that several of the higher-end features were restricted since we stuck with the free plan which was a bit frustrating at times.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

9

TB
Travis B.

Marketing and Advertising, 11-50 employees

5.0

Changed the way we operate

Pros

We've been using another project management tool for years but Wrike has really changed how our team operates. Its flexibility in letting me set up folders, projects, tasks and subtasks gave us exactly what we needed to reorganize our workflow and improve how we get things done.

Cons

Can't say there are many things I dislike about this tool. If I had to single out one issue, it would probably be the cost. Still, I feel it's worthwhile and a purchase I'd make again every time.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AB
Angele B.

Marketing and Advertising, 1-10 employees

4.0

Hard to learn

Pros

Seeing what my client and her team were doing was genuinely useful. It gave me visibility into their activity and allowed me to work more efficiently so I could complete tasks with less back-and-forth and fewer delays.

Cons

Even though we collaborated for months, I never really felt comfortable using the software. I struggled to locate the features I needed, couldn't reproduce the same steps consistently and overall it was hard to learn and frustrating to pick up honestly.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

7

BN
Brittany N.

Government Administration, 101-500 employees

4.0

Ability to annotate repetitive tasks

Pros

Being able to annotate repetitive tasks has been the best feature I've come across so far. On top of that, it's really simple to monitor the progress of work with Wrike.

Cons

I have noticed that some solid and genuinely useful features are missing from Wrike for example, an offline access tool isn't available which can be a real limitation.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

JH
Janie H.

Higher Education, 101-500 employees

5.0

Versatile and modern

Pros

It's a fantastic project management tool, versatile and up-to-date, offering user-friendly, visually attractive features that make managing tasks simple and enjoyable.

Cons

I found everything simple to operate so I really can't complain. I only used the app briefly but I enjoyed the experience during that short time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

SH
Scott H.

Design, 500+ employees

5.0

Customizable tool

Pros

Honestly I can shape Wrike into whatever my team needs. I've found it to be completely customizable for how our company operates and in my experience it's the finest project management solution I've used. Numerous features feel clever and are beautifully designed.

Cons

My primary issue is that because I work with a lot of HTML, the preview tool won't natively render HTML. I have to download files and open them in a browser to see them. Beyond that, I've seldom encountered an issue support couldn't resolve though the price is somewhat high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JD
Jessica D.

Insurance, 51-100 employees

4.0

Can control access

Pros

Using it, I find adding tasks and items simple. I can customize my view to display whole projects, individual tasks, Gantt Chart layouts and so on. I also appreciate being able to control who can access each item.

Cons

I wish there was training on how to adjust the email settings because I get absolutely swamped by all the notifications. It feels like I have a ton of tasks to complete when in reality someone just edited an item.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

8

SD
Steve D.

Investment Management, 500+ employees

5.0

Simplifies task management

Pros

I've found it to be an excellent and remarkable product that simplifies task and project management. I like it because creating and assigning tasks to my teams is quick and simple.

Cons

So far I haven't seen any errors while using it. I've found it to be a dependable and excellent solution for managing everyday activities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KL
Keith L.

E-Learning, 101-500 employees

4.0

solid project-management tool

Pros

It has proved to be a powerful project-management tool when my processes don't follow the standard, linear project-management flows.

Cons

I've discovered that its level of customization is so extensive that I often spend a significant amount of time learning how to configure and fine-tune it to match exactly what I need to monitor and accomplish.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

7

Functionality

8

LR
Luca R.

Media Production, 1-10 employees

4.0

Offers variety of themes

Pros

For my team, Wrike really helps us break projects down into clear tasks and subtasks so work is easy to follow. I also enjoy the variety of themes, they make the interface genuinely pleasant to use.

Cons

I suggest customizing your notification preferences unless you want to be swamped by a lot of irrelevant emails because the default settings can flood your inbox. Uploading files also feels slower than it should which can be frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KM
Kristin M.

Design, 1-10 employees

4.0

Helpful for organizing projects

Pros

I use it to keep my projects organized and to coordinate with my team all from a single place. It gives multiple work views like In quote, in progress, done, on deck which makes it simple to grasp where a client's project stands. I'm also able to log time on each task and compare what I actually spent versus the time I'd budgeted.

Cons

While I'd love for this tool to tie directly into invoicing services, I find that it doesn't. Also, I had to spend some time poking around and experimenting before I really understood all of its features and workflow.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

CD
Chad D.

Information Technology and Services, 101-500 employees

4.0

Easy to see projects

Pros

The tool handles agile workflows and other development-oriented roles really well and I can quickly view projects and tasks and move around without difficulty.

Cons

I'm not satisfied with its ability to track the actual time spent on project work so it's not very useful for accurate time reporting. Plus, I find the admin restrictions frustrating and they get in the way of customizing settings the way our team needs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

CS
Chase S.

Information Technology and Services, 11-50 employees

4.0

Great for managing projects

Pros

Its great for managing projects. I can easily track time and pull reports and having the ability to break work into subtasks is something I really appreciate.

Cons

Mostly I use the desktop app and I've noticed it can become sluggish at times. The interface can feel cluttered and I wish there was auto-correction for time entries and comments.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

GL
Gabriel L.

Internet, 1-10 employees

5.0

saves time

Pros

As someone who loves squeezing every extra second out of my day, I'm always trying to accomplish more in less time. It helps me keep projects on schedule and within budget and it also lets clients collaborate easily.

Cons

I haven't run into any serious problems. Perhaps the initial setup is a touch more involved than I'd like but when you dedicate the effort up front, you get the benefits of a premium project management solution.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

JF
Jarrod F.

Building Materials, 51-100 employees

4.0

Takes effort to learn

Pros

It took my team and me almost eight months before we really got into the rhythm with it. Getting started was simple but it definitely required practice.

Cons

Its hard to learn and fully integrate every feature and I can easily make mistakes that mess up workflows.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

8