Total 1063 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

37%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

EA
Edward A.

Education Management, 51-100 employees

5.0

Great for sharing files

Pros

I've found it to be an excellent tool for sharing files with coworkers and handling project management, offering a wide range of useful features.

Cons

When I update one task, the deadlines for linked or related tasks don't automatically shift which forces me to manually adjust each dependent item.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LK
Lenee K.

Mining & Metals, 500+ employees

4.0

amazing dashboards

Pros

The dashboards are absolutely amazing. I can fully customize them and choose the exact view I need to follow my projects. I can also adjust layouts and widgets to suit different needs and I'm able to monitor my team's progress through this product so I can keep track of everyone's work.

Cons

I've found it works great overall. The main issue I ran into was changing schedules within a project, that felt a bit confusing at first but after using it a few times it becomes familiar and feels normal.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Information Technology and Services, 500+ employees

4.0

Keeps data protected

Pros

With this project management tool, I store project files in separate folders so I don't end up with duplicate copies and I also appreciate the many ready-made templates available. Plus my data feels protected thanks to two-factor authentication.

Cons

The pricing feels a little steep to me and I wish the service included more features to match what other competing tools offer.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

MH
Michelle H.

Higher Education, 500+ employees

4.0

easy to use interface

Pros

Because one of our departments uses it, I'm sometimes required to jump into it. I find the interface simple and it makes it easy to get a high-level view of other projects.

Cons

I have limited visibility into what my colleagues are working on though that might just be due to permission settings.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

BH
Brittany H.

Management Consulting, 500+ employees

5.0

Lets me track my team

Pros

Using Wrike makes linking tasks and assigning due dates simple for me which proves really helpful when managing larger projects. I can also comfortably monitor everything my team is doing in real time through the platform daily.

Cons

When I first started, there weren't nearly enough tutorials to help me pick up Wrike quickly and easily. Also, the trial period is only a handful of days which felt too short to really get comfortable with the system.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

LB
Lucas B.

Fishery, 11-50 employees

5.0

Outstanding customer care

Pros

The program offers outstanding customer support and a wide array of user-friendly tools that I rely on constantly when coordinating projects with multiple remote team members.

Cons

At times I struggle to move tasks which causes some of them to get accidentally disabled or reset and the iOS app also tends to freeze on my device periodically.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Information Technology and Services, 500+ employees

5.0

easy to get in touch with team members

Pros

After getting comfortable with the platform, my projects become a lot more organized. It also makes it easy for me as a team leader or project coordinator to get in touch with team members without having to track them down in person. I appreciate the wide range of useful features it offers for managing teams effectively.

Cons

The training videos aren't always helpful. The best way to learn is by using it directly and getting hands-on practice until I feel comfortable using everything.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

MK
Michael K.

Consumer Electronics, 500+ employees

3.0

crashes frequently

Pros

What I noticed was that it scaled effectively, letting me manage hundreds to thousands of projects simultaneously. It made it simple to organize projects by individual clients, spin up new projects, monitor client resources and log the time my team spent on tasks, among other things.

Cons

Unfortunately, I ran into frequent crashes and numerous bugs and performance degraded significantly. It became extremely slow once we were tracking hundreds to thousands of projects.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

8

Functionality

7

A
Anonymous

Marketing and Advertising, 101-500 employees

4.0

Requires effort to learn

Pros

What I like is how customizable this platform is. I write scripts so my spreadsheet changes now automatically push updates into Wrike.

Cons

I found that it takes an enormous amount of training. I couldn't dive in and figure out where things live or how to use features like in other PM tools.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

8

DG
Dina G.

Electrical/ Electronic Manufacturing, 500+ employees

4.0

solid reporting

Pros

The reporting and dashboard are probably the feature I like most about this software.

Cons

I don't find it as user-friendly as I had hoped and there are definitely other project management tools that are simpler for the whole department to use and offer more capabilities.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

8

A
Anonymous

Computer Software, 11-50 employees

3.0

Heavy reliance on Custom Fields

Pros

I've known it for years and lately it feels like they've shifted focus toward supporting agile project workflows which is exactly what we were after. It comes with a lot of out-of-the-box features yet it pushes you to use Custom Fields to bend Wrike to your processes. That flexibility is helpful but in my experience it also leaves quite a few loose ends to address.

Cons

What I liked least was the heavy reliance on Custom Fields for things I believe should be built into a project management system for example time estimates, notifications, project budgets and changes to those budgets and even story points. These capabilities end up feeling tacked on because you have to create fields just to capture them.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

A
Anonymous

Restaurants, 500+ employees

5.0

Convenient collaboration features

Pros

I find the collaboration features really convenient and they make it simple to stay updated on projects involving multiple remote team members.

Cons

During their sales process, I felt pressured into opting for their setup service even though I didn't need it and I'd also prefer a more flexible or affordable user seat option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

OS
Olga S.

Computer Software, 101-500 employees

5.0

Cooperative support team

Pros

The support team was fantastic. When I began using it they helped me quickly configure the interface and build a customized workflow that really fit my team's needs.

Cons

I get reminders that keep popping up even after projects are marked complete. I'm also struggling to drag tasks. When I move one, the others either reset or shut down.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SF
Stuart F.

Computer Software, 51-100 employees

5.0

Easy to understand and fairly priced

Pros

Our team used Trello for a while before switching over to Wrike and we found Wrike to be a lot more user-friendly. It's something you can get the hang of in just a couple of days and start moving the business forward right away. I also appreciate the subscription's low price and the wide range of plans available.

Cons

I don't have sufficient tools within Wrike to build the answers I need so we've been assembling them in Google Sheets instead, even though it would be much handier to manage that data directly inside it. On top of that, the iOS app can be unstable and occasionally freezes.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

TT
Tanya T.

Events Services, 1-10 employees

4.0

Useful templates

Pros

As an event-management program, I've found its templates really useful for shaping our marketing strategies. I also rely on its task-management features which play a central role in keeping workflows efficient and on track.

Cons

Although it provides integrations with Box, Google and Outlook, I've noticed those connections don't always work properly and can be unreliable. Also, I feel the interface could be organized more clearly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

OT
Oleg T.

Computer Software, 51-100 employees

5.0

more than happy

Pros

At our company, we use Teams for communication and rely heavily on Office 365 for daily work. I thought it would be great to link those services with our CRM so we decided on Wrike. In the end, we're more than satisfied with the results.

Cons

I can't post a comment directed at a particular user, the only option I have right now is to open my email client and send a message. Wrike doesn't offer full email integration and as a result, a number of related features are missing as well.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Internet, 1-10 employees

4.0

excellent for mapping project flow and tasks

Pros

This tool is excellent for mapping out a project's flow and handling my team's tasks. I highly recommend it!

Cons

I often feel the support team pushes a little too aggressively to upgrade us to a pricier plan.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

10

A
Anonymous

Financial Services, 51-100 employees

3.0

user setup simple but minor features irrelevant and adoption difficult

Pros

Setting up users was simple for me but the minor features felt inaccessible and weren't really relevant to day-to-day project management.

Cons

Found it difficult to drive adoption of this program, despite it being available across many platforms.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

M"K
Matt "Griff" K.

Information Technology and Services, 500+ employees

4.0

Helpful for document management

Pros

For my team, I use it to manage documentation and our marketing workflows and it handles those needs reliably. Each project includes a handy RSS feed and after some training I find the interface quite user-friendly.

Cons

At first I found the platform a bit overwhelming and while I'm learning it the layout doesn't always feel user-friendly. That said once I got comfortable with it, it actually works pretty well for our needs.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

LD
Lily D.

Computer Software, 51-100 employees

3.0

Difficult to get the hang of

Pros

One of the biggest advantages I notice is how well the platform enables cross-functional collaboration among different users and teams across our organization but I find it's not very user-friendly. Because it tends to confuse many colleagues on my team, I see some people using it regularly while numerous others choose to operate outside of it.

Cons

I find it really hard to figure out how to use the tool. A lot of people at my organization haven't fully committed to it because it's not clear where to enter information, what the system does after you input something and I often can't retrieve that data later if I exit Wrike and return days or weeks afterward.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

8

Functionality

7