Buildium Reviews

“What an excellent product!

Pros

Buildium made it super easy to integrate leases, accounting, properties and repairs all in one smooth, unified platform, everything I needed, right at my fingertips!

Cons

The app provided with Buildium left something to be desired, but it adequately fulfilled its purpose. If the app offered more features, it would certainly be an improvement.

“Everyday tasks

Pros

I'm grateful for its ability to securely store and effectively arrange files for property management.

Cons

The maintenance feature of Buildium is pretty lacking, it's so inadequate that I have had to pay for another company's system just to fill the gap and get the job done properly.

“Customer service needs improvement

Pros

The interface is welcoming and the overall functionality is impressive.

Cons

The Customer Service is EXTREMELY POOR!! Tickets are raised but there is no followup. I have to make multiple calls because I end up speaking with untrained and inexperienced individuals who have limited capabilities to resolve an issue. Buildium's decision to freeze our bank account due to the underwriting team's incompetence in verifying basic information such as an SSN put our business in serious jeopardy. We had to wait a week for the funds to be released when.... finally (after 3 years of service), they conducted a basic background check to confirm everything was in order. It was a very poor business decision on Buildium's part. Exercise extreme caution when entrusting a company like Buildium with your customer finances in such a manner. It is highly disappointing and unprofessional.

“Still not ideal for associations

Pros

Accounting is seamless and simple. The transparency with violations and reports is highly valued by everyone. We are particularly pleased with the vendor payment features.

Cons

Unable to download personal files in bulk. Unable to attach files to email blasts. Notes do not update in real time.

“A fantastic and user-friendly solution

Pros

Buildium is an exceptional solution for property management. It offers a user-friendly experience, a sleek interface and provides the necessary depth to successfully operate a business.

Cons

Honestly there's nothing much. Its really userfriendly and provides excellent support.

“Highly dependable property management software for residential professionals

Pros

It's incredibly intuitive to use, while also providing advanced tools. The robust trust accounting simplifies auditing and compliance. The support team is consistently prompt and reliable. They continuously make updates and improvements, demonstrating a genuine commitment to the product. I appreciate time-saving features, and Buildium delivers on that front. The tenant app is highly regarded by tenants, and the communication features work seamlessly.

Cons

Buildium is an excellent choice for property managers handling up to approximately 100 properties. However, it lacks the necessary features for managing more than that, such as advanced batch reports and many standard tools. It also doesn't have inspection schedule tracking, and the manager app is not the most optimal.

“It helps our business grow

Pros

After a few years of working with Buildium, it has become an indispensable part of our operation. Our efficiency and professionalism would be compromised without it.

Cons

There is a significant learning curve and there are still instances where we encounter issues we can't resolve ourselves but it's technical support is incredibly understanding and quick to identify and resolve problems.

“Just getting started with Buildium

Pros

The integration of rent tracking, expenses and banking is exceptional. The tenant payment portal is remarkably simple and convenient.

Cons

The onboarding process was a bit confusing at first but once I started using it regularly, it became a lot easier to handle and made much more sense.

“Buildium offers professional property management software at an affordable price

Pros

I really like all the features Buildium has especially the work orders, rent tracking and accounting….they've been super helpful.

Cons

In my personal opinion, Buildium's numerous features are concealed by an outdated interface, making it challenging to learn initially. If the interface had a more contemporary design, it could attract even more customers who could fully appreciate its powerful capabilities.

“I enjoy using Buildium

Pros

It offers a highly intuitive and easy-to-navigate experience.

Cons

I find it frustrating that if a tenant has a credit on their account, Buildium automatically applies a late fee. It appears that Buildium lacks the capability to distinguish between a credit and an unpaid balance.

“Loved its easiness

Pros

I value the interface's ease of use and the convenience of navigating through specific pages seamlessly, thanks to its intuitive layout.

Cons

Compared to other software, the price is slightly higher.

“The simplicity of using it is commendable

Pros

The ease of replacing homeowners when a house sells, the convenience of homeowners paying quarterly dues and the layout and search features are all notable.

Cons

At the moment, I can't think of any reasons.

“Outstanding customer support

Pros

The customer service is outstanding, providing invaluable assistance during the initial setup. The abundance of videos and information available for learning how to use the program is remarkable. Keeping track of all transactions and communicating with customers through the app is amazing. Thank you very much for this excellent product.

Cons

I'm satisfied with the service and the program. As a newcomer, everything has been great so far.

“Great tool!

Pros

Access to the database offers our company extensive tracking options and serves as a 24/7 information resource!

Cons

From a contractor's perspective, it would be extremely beneficial to have a comprehensive understanding of the system's capabilities with the access we have been granted.

“Loved the customer service

Pros

Customer service is easily accessible and easy to use as needed.

Cons

It's a bit challenging to figure out how to utilize the available options.

“Highly recommended

Pros

The system's structure is designed for ease of use.

Cons

Currently I don't have any drawbacks.

“Its been a great software

Pros

Buildium is highly intuitive and easy to learn, guiding users seamlessly through the platform.

Cons

I wish there were more additions to the program, such as integrated forms and a prorate calculator accessible at any time. It would also be great to have the ability to edit a lease without having to cancel and start over.

“Excellent property management software

Pros

Accepting payments from tenants and utilizing the online tenant portal is incredibly user-friendly, simplifying the onboarding process for our residents.

Cons

The accounting aspect is intricate and complex. One needs to familiarize themselves with a lot of terminology and it's designed more like a sophisticated tool for accounting purposes.

“The best program I've ever used

Pros

The program is incredibly user-friendly and tremendously valuable.

Cons

The app can be a bit temperamental and doesn't function very well.

“it really has exceptional customer service

Pros

One of the standout aspects of Buildium is its exceptional customer service.

Cons

There is no effective way to track the unit turnover process.

“What an upgrade

Pros

The convenience of accessing everything in one centralized location is remarkable.

Cons

The new lease process isn't particularly user-friendly.

“Communication Central!

Pros

It efficiently tracks to-do tasks and enables the creation of recurring tasks.

Cons

Tenants often struggle to respond to their own requests, and they frequently change the status. Additionally, I'm not fond of the fact that the work order tab and the billing system don't integrate as seamlessly as I would prefer.

“Buildium!!

Pros

I love how effortlessly I can navigate Buildium and quickly find what I need.

Cons

I can't think of anything I dislike about Buildium.

“Cora Gerald

Pros

I highly appreciate the effortless, simple, and swift experience it offers in terms of usability and finding the desired information.

Cons

So far, I haven't encountered anything I dislike about Buildium.

“Support as you Grow!

Pros

The support team is incredibly responsive and user-friendly. I never hesitate to reach out, even for minor inquiries.

Cons

The financial reporting and the owner portal's financials leave something to be desired.

“Good property management software

Pros

It's user-friendly and offers prompt customer support. The online portals and web-based interface make it easy to navigate and utilize.

Cons

Buildium is quite expensive, and it lacks the ability to generate legal forms. Being based in the United States, it includes unnecessary options for us in Canada, which we end up paying for.

“Good product. Horrible customer service.

Pros

Once you have it up and running, it becomes a hassle-free, "set and forget" solution. However, the setup process can be a challenge.

Cons

Unfortunately, the customer service is non-existent on the small plan.

“Great value in a property management Swiss Army Knife

Pros

Buildium provides a comprehensive toolkit that efficiently handles various property management tasks. It eliminates the need for a disjointed, makeshift system and offers integrated features that save time and effort. The thoughtful design, continuous updates, and expansion of functionality demonstrate its commitment to user feedback.

Cons

The standout feature of Buildium is also its Achilles' heel to some extent when it comes to compliance and compatibility with accounting functions. While it excels as an integrated accounting tool within a larger management system, it falls short in certain accounting-specific aspects. We had to put in some effort to align it with our accounting firm's approach. Buildium acknowledges these limitations and suggests workarounds that are usually reasonable and not cumbersome. Considering its overall capabilities, this drawback is quite insignificant, in my humble opinion. It is flexible enough to handle multiple properties and still remains an excellent choice for small HOAs and similar less complex environments.

“Buildiulm Review

Pros

I'm grateful for the smooth interaction with tenants and the capability to stay updated on property-related affairs.

Cons

It's unclear where late fees are allocated if a tenant has no balance or a credit.

“I highly recommend Buildium

Pros

The cost is highly affordable, and the support team is quick and responsive, providing valuable assistance.

Cons

Unfortunately, there is no payroll module for Canada, so manual entry is required.

“The Best Property Management Platform

Pros

Setting up Buildium is effortless, and it streamlines financial tracking, property management, tenant and owner information, all within a single program. There's no need for additional tools.

Cons

I'm unable to schedule EFT payments for my customers, and I can't add additional charges when using Applicants, except for application fees. Modifying statements is also not possible.

“Simple Easy property mangement tools

Pros

The software is intuitive and effortless to use, making it stand out among other products in the market.

Cons

The system seems to be primarily geared towards apartment/residential buildings and residential tenants. This might be a consideration for commercial property managers, as the reporting functions for commercial management are somewhat limited and not as user-friendly. I strongly recommend that they introduce more functions and reporting options for different types of commercial properties.

“Building and property management suite

Pros

Compared to other platforms, Buildium excels in terms of ease of setup and onboarding.

Cons

Account managers are consistently unavailable and unresponsive.

“buildium review

Pros

Personally, I love everything about it, and it has freed up so much of my time. However, my wife dislikes it because I spend less time at the office now.

Cons

Unfortunately, nothing satisfies my wife, as she wants me to stay at the office longer.

“Overall great

Pros

One of the key advantages is that it is web-based, allowing tenants to access their ledgers and documents through their personalized portal. Owners also benefit from an online portal to view statements and important documents.

Cons

Some of the accounting features can be slightly confusing for both users and owners. Examples include tenant prepayments, calculation of management fees, and distribution of owner contributions among a single owner who owns multiple properties, especially when there is an outstanding balance.

“Great product overall

Pros

Buildium fulfills most of the desired functionalities effectively.

Cons

From a user experience perspective, there are times when it can be complex to use.

“e-payment underwriting is a complete waste of time, takes forever, request same docs over and over

Pros

Unfortunately, we have faced difficulties setting up online payments for all our accounts. The approval process takes longer than stated, and the repeated documentation requests cause delays. This contrasts with our experience using short-term rental software, where multiple payment processing accounts were seamlessly established.

Cons

The setup process for e-payments takes an extremely long time, and sending emails to the support team feels like they disappear into a void.

“Buildium

Pros

The software is designed with user-friendliness in mind, ensuring that almost any action can be undone if needed.

Cons

I wish there was a training mode available for new staff/agents.

“Overall Buildium Use for Property Managers

Pros

With approximately 70 properties to manage, Buildium helps keep everything organized. It simplifies rent tracking, lease management, contact information, and maintenance requests. Using it on a daily basis saves me significant time and minimizes hassle.

Cons

We have the business version, which provides great customer service. However, I also use it privately and I wish that customer service was extended to all membership levels. Additionally, it would be helpful if old applicants could be completely removed. Once they've submitted an application, there is no option to erase them, making it difficult to filter through all the applicants for a property. We no longer need to keep their information on file, but there is no removal option. Furthermore, the credit card fees seem quite high for those paying rent without a linked bank account.

“An Honest Review of Buildium

Pros

The ability to involve maintenance personnel from the moment a request is made is excellent.

Cons

The accounting module is notably weak and falls short compared to the rest of the product.

“Great Program for any Property Management Team.

Pros

Loading properties, tenants, and owners onto the platform is an easy process.

Cons

It would be beneficial to have the option to indicate the required number of bedrooms at the beginning of the application process, so we don't have to review all applicants for every property.

“Buildium is the only software I use in my PM business

Pros

Buildium offers an all-in-one solution that continuously evolves based on customer feedback. Their responsiveness to identifying areas for improvement is crucial.

Cons

The time it takes for the back-end team to assess and implement feature upgrades can be quite lengthy.

“Buildium for Property Managment

Pros

It effectively tracks tenant and owner income and expenses, along with work orders.

Cons

Unfortunately, accounting capabilities are not yet available.

“Buildium Makes Property Management Easy

Pros

Buildium boasts a highly user-friendly interface, making it an ideal choice for managing rental properties. I wholeheartedly recommend it to other companies in need of property management solutions. The tenant and owner portals provide convenient features such as maintenance reporting, rent payment, and financial review for owners.

Cons

To date, I haven't encountered any negative experiences with Buildium!

“Buildium the future of Property Management

Pros

The convenience of having all property management tasks in one place, including rent collection, tenant tracking, applications, and HOA information, is truly valuable. Buildium simplifies the entire process.

Cons

There should be more options for customizable reports and additional features for internal task tracking.

“Property Management Simplified

Pros

Buildium simplifies property management by providing a user-friendly platform. It offers tenants the ability to submit maintenance requests, make rent payments, and view leases easily.

Cons

Recording expenses is not as efficient or easy as I would like it to be in Buildium.

“12 year user of Buildium

Pros

I highly value the seamless navigation and utilization of Buildium, and the customer support provided is truly outstanding.

Cons

As a small user, it is frustrating to pay for 40 units when I only utilize less than half of that. The cost continues to rise.

“Buildium is great when you're very small

Pros

Buildium offers a friendly and intuitive user interface. The initial setup is effortless, and their extensive knowledge base is helpful.

Cons

Performing many multi-step functions in Buildium can be cumbersome and not as streamlined as expected. Certain processes that should be automated require manual steps. Handling credit cards can be a hassle. While they introduce improvements that may not have been a significant concern, critical functions are not rolled out.

“Buidium - Good for small properties. Bad as you scale

Pros

Getting started with Buildium is simple and suitable for small-scale users due to its affordability.

Cons

Buildium does not scale well as your business grows. Additionally, some features have been removed after the merge with RealPage.

“A robust operations platform that saves time and money

Pros

My favorite tools in Buildium include rent tracking, customizable late fee policies, leasing and advertising features, renewal countdowns, and work orders. These functionalities enhance the overall property management experience.

Cons

The reporting features, especially ePay reports for reconciling credit card transaction costs on a per-property basis, are not entirely clear or intuitive. It would be helpful to have some best practices shared within the community for various reports.