Buildium Reviews

“What an excellent product!

Pros

Buildium made it super easy to integrate leases, accounting, properties and repairs all in one smooth, unified platform, everything I needed, right at my fingertips!

Cons

The app provided with Buildium left something to be desired, but it adequately fulfilled its purpose. If the app offered more features, it would certainly be an improvement.

“Everyday tasks

Pros

I'm grateful for its ability to securely store and effectively arrange files for property management.

Cons

The maintenance feature of Buildium is pretty lacking, it's so inadequate that I have had to pay for another company's system just to fill the gap and get the job done properly.

“Customer service needs improvement

Pros

The interface is welcoming and the overall functionality is impressive.

Cons

The Customer Service is EXTREMELY POOR!! Tickets are raised but there is no followup. I have to make multiple calls because I end up speaking with untrained and inexperienced individuals who have limited capabilities to resolve an issue. Buildium's decision to freeze our bank account due to the underwriting team's incompetence in verifying basic information such as an SSN put our business in serious jeopardy. We had to wait a week for the funds to be released when.... finally (after 3 years of service), they conducted a basic background check to confirm everything was in order. It was a very poor business decision on Buildium's part. Exercise extreme caution when entrusting a company like Buildium with your customer finances in such a manner. It is highly disappointing and unprofessional.

“Still not ideal for associations

Pros

Accounting is seamless and simple. The transparency with violations and reports is highly valued by everyone. We are particularly pleased with the vendor payment features.

Cons

Unable to download personal files in bulk. Unable to attach files to email blasts. Notes do not update in real time.

“A fantastic and user-friendly solution

Pros

Buildium is an exceptional solution for property management. It offers a user-friendly experience, a sleek interface and provides the necessary depth to successfully operate a business.

Cons

Honestly there's nothing much. Its really userfriendly and provides excellent support.

“Highly dependable property management software for residential professionals

Pros

It's incredibly intuitive to use, while also providing advanced tools. The robust trust accounting simplifies auditing and compliance. The support team is consistently prompt and reliable. They continuously make updates and improvements, demonstrating a genuine commitment to the product. I appreciate time-saving features, and Buildium delivers on that front. The tenant app is highly regarded by tenants, and the communication features work seamlessly.

Cons

Buildium is an excellent choice for property managers handling up to approximately 100 properties. However, it lacks the necessary features for managing more than that, such as advanced batch reports and many standard tools. It also doesn't have inspection schedule tracking, and the manager app is not the most optimal.

“It helps our business grow

Pros

After a few years of working with Buildium, it has become an indispensable part of our operation. Our efficiency and professionalism would be compromised without it.

Cons

There is a significant learning curve and there are still instances where we encounter issues we can't resolve ourselves but it's technical support is incredibly understanding and quick to identify and resolve problems.

“Just getting started with Buildium

Pros

The integration of rent tracking, expenses and banking is exceptional. The tenant payment portal is remarkably simple and convenient.

Cons

The onboarding process was a bit confusing at first but once I started using it regularly, it became a lot easier to handle and made much more sense.

“Buildium offers professional property management software at an affordable price

Pros

I really like all the features Buildium has especially the work orders, rent tracking and accounting….they've been super helpful.

Cons

In my personal opinion, Buildium's numerous features are concealed by an outdated interface, making it challenging to learn initially. If the interface had a more contemporary design, it could attract even more customers who could fully appreciate its powerful capabilities.

“I enjoy using Buildium

Pros

It offers a highly intuitive and easy-to-navigate experience.

Cons

I find it frustrating that if a tenant has a credit on their account, Buildium automatically applies a late fee. It appears that Buildium lacks the capability to distinguish between a credit and an unpaid balance.

“Loved its easiness

Pros

I value the interface's ease of use and the convenience of navigating through specific pages seamlessly, thanks to its intuitive layout.

Cons

Compared to other software, the price is slightly higher.

“The simplicity of using it is commendable

Pros

The ease of replacing homeowners when a house sells, the convenience of homeowners paying quarterly dues and the layout and search features are all notable.

Cons

At the moment, I can't think of any reasons.

“Outstanding customer support

Pros

The customer service is outstanding, providing invaluable assistance during the initial setup. The abundance of videos and information available for learning how to use the program is remarkable. Keeping track of all transactions and communicating with customers through the app is amazing. Thank you very much for this excellent product.

Cons

I'm satisfied with the service and the program. As a newcomer, everything has been great so far.

“Great tool!

Pros

Access to the database offers our company extensive tracking options and serves as a 24/7 information resource!

Cons

From a contractor's perspective, it would be extremely beneficial to have a comprehensive understanding of the system's capabilities with the access we have been granted.

“Loved the customer service

Pros

Customer service is easily accessible and easy to use as needed.

Cons

It's a bit challenging to figure out how to utilize the available options.

“Highly recommended

Pros

The system's structure is designed for ease of use.

Cons

Currently I don't have any drawbacks.

“Its been a great software

Pros

Buildium is highly intuitive and easy to learn, guiding users seamlessly through the platform.

Cons

I wish there were more additions to the program, such as integrated forms and a prorate calculator accessible at any time. It would also be great to have the ability to edit a lease without having to cancel and start over.

“Excellent property management software

Pros

Accepting payments from tenants and utilizing the online tenant portal is incredibly user-friendly, simplifying the onboarding process for our residents.

Cons

The accounting aspect is intricate and complex. One needs to familiarize themselves with a lot of terminology and it's designed more like a sophisticated tool for accounting purposes.

“The best program I've ever used

Pros

The program is incredibly user-friendly and tremendously valuable.

Cons

The app can be a bit temperamental and doesn't function very well.

“it really has exceptional customer service

Pros

One of the standout aspects of Buildium is its exceptional customer service.

Cons

There is no effective way to track the unit turnover process.