Innago

Innago Reviews

121 Reviews

Overall Rating

4.8

121 Reviews

Rating Distribution

5

star

(106)

4

star

(13)

3

star

(1)

2

star

(0)

1

star

(1)

Satisfaction Score

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

filter

Filters

Great for First Time Homeowner
Pros

I really the fact that its free, straightforward to use and effortless to navigate. The customer service is exceptional, and they promptly respond to any inquiries I have via email or phone. Shortly after setting up my profile, a customer service representative reached out to me to introduce the product and assist with the setup process.

Cons

It was a bit inconvenient that I had to personally explain to my tenants how to use Innago instead of them receiving an automatic seminar, video or guidebook.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

simone

Design, 1-10 employees

Less than 6 months

Dec 01, 2023

Innago
Pros

The online payment option and tenant management feature are fantastic.

Cons

I'm not fond of the fact that I can't disable the credit card option.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Belinda

Real Estate, 1-10 employees

Less than 6 months

Nov 01, 2023

Perfect!
Pros

Despite having a multiple features, it remains user friendly, and the customer service is outstanding! I can easily screen tenants, collect rent, integrate with other software, and implement various tasks.

Cons

I couldn't find anything to dislike about it. It's an incredibly easy platform that has everything I need.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Jake

Real Estate, 1-10 employees

Less than 6 months

Nov 01, 2023

Great company
Pros

I made the decision to manage my own properties due to exorbitant charges and the incompetence of property companies. Among the available options, Innago appeared to be the best choice. It is cost-effective, simple to use, and the customer service is phenomenal! I spent a considerable amount of time searching for the right company to help me manage my properties, and I'm thrilled that I chose Innago! The customer service team is incredibly helpful and responsive. They guided me through the system navigation, making the whole process a breeze.

Cons

I'm completely satisfied with Innago. There isn't anything I dislike about it.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Vladislava

Commercial Real Estate, 1-10 employees

Less than a year

Nov 01, 2023

Property Owner & Operator Innago Review
Pros

I rely on my Innago phone app for 99.9% of my property management business. Innago has become my go-to solution because it's user-friendly, customizable, and affordable. It's the first app that allows me to effortlessly manage the income and expenses of all my properties directly from my phone. Whether it's multi family units, single family homes, condos, or medium-term rentals, Innago covers it all. The ability to customize templates for applications, leases and more based on location and property is truly amazing. Keeping track of expenses used to be the most challenging task for me, but now, I can simply snap a photo of invoices and receipts with my phone and assign them to specific properties or individual units. This feature is something I absolutely love, and so does my accountant. Additionally, Innago enables me to set access levels and generate reports for partners and investors based on properties or units. I've only been self-managing for a couple of years, and since I started using Innago, I've been able to dedicate more time and money to growing my business and less time to property management.

Cons

Some invoices encounter scanning issues. When uploading invoices, they don't get scanned properly. I've faced problems with certain templates where the inserted fields shift after a signature.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Darin

Real Estate, 1-10 employees

Less than a year

Nov 01, 2023

Makes property management much easier
Pros

Having everything on a single platform eliminates the need for multiple spreadsheets.

Cons

It's not as intuitive as I would prefer. I haven't figured out how to reconcile my bank statement with deposits through Innago.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

William

Real Estate, 1-10 employees

Less than 6 months

Oct 01, 2023

Improved efficiency
Pros

Innago significantly reduces the back and forth communication with tenants. All the information is consolidated in one place. The user interface is incredibly intuitive, and the cost is minimal. I thoroughly enjoy using Innago.

Cons

The inability to edit templates within Innago is a drawback for me.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Shabnam

Real Estate, 1-10 employees

Less than 6 months

Oct 01, 2023

First Rate App that won't break the bank!!
Pros

I'm truly impressed by how easy Innago is to use. From setting up properties and assigning tenants to configuring application parameters, creating and editing leases, tracking expenses, and monitoring income everything is a breeze. I particularly appreciate that my tenants can make payments through the app and all the information is conveniently organized by property simplifying tracking.

Cons

I didn't encounter much difficulty using this application.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

Brandi

Real Estate, 1-10 employees

Less than 6 months

Sep 01, 2023

Innago review
Pros

Innago makes it effortless to set up your property, receive payments, and provides excellent customer service.

Cons

Everything in the app is very user-friendly. I can't think of anything I least like or dislike.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Richard

Real Estate, 1-10 employees

Less than 6 months

Sep 01, 2023

Innago thank you.
Pros

It's a fantastic solution for new businesses. Its simple to use and navigate, and there's even a mobile app to ensure you never miss any alerts or notifications.

Cons

It takes 3 business days for funds to be released once an invoice is paid which feels like a long time.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Jonathan

Real Estate, 1-10 employees

Less than a year

Sep 01, 2023

Jarom's review
Pros

The most significant benefit for me was the online payment feature for tenants. Innago makes it incredibly easy, and the best part is, it doesn't cost me anything!

Cons

I would appreciate more options for utilities. Currently, I haven't found a suitable way to charge tenants for utilities because the amount varies each month.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Jarom

Real Estate, 1-10 employees

Less than 6 months

Sep 01, 2023

Landlord Friendly
Pros

Innago is an all in one software that covers everything I need from sending leases and providing a tenant portal to accepting payments and refunding security deposits. I absolutely love it.

Cons

So far, I haven't come across any cons.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Nate

Real Estate, 1-10 employees

Less than 6 months

Sep 01, 2023

The Right Choice
Pros

Navigating the portal is effortless, the services are cost-effective, and the willingness to assist is outstanding.

Cons

I haven't found any cons with Innago. They are simply excellent.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Jeremy

Real Estate, 1-10 employees

Less than 6 months

Sep 01, 2023

Amazing Software for Lanlords & Tenants Alike!
Pros

The ease of use, the wide range of intuitive and essential features, and the excellent support make Innago stand out.

Cons

I can't think of anything that Innago hasn't addressed.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Kathy

Real Estate, 1-10 employees

Less than 6 months

Sep 01, 2023

Innago is the way to go!
Pros

Innago is exceptionally easy to use. The staff members, especially Darnell, are incredibly helpful and my tenants find Innago very straightforward to use.

Cons

I have no complaints about Innago! Honestly I couldn't be more satisfied with this company.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Gabriella

Real Estate, 1-10 employees

Less than a year

Sep 01, 2023

Mixed Experience with Innago: Great for Small Owners, Frustrating for Investors
Pros

Its an excellent option for landlords with only one apartment.

Cons

I have faced numerous issues, glitches and customer service mistakes that have wasted a lot of my time.

Ease of use

1

Value for money

6

Customer Support

6

Functionality

1

Scott

Real Estate, 1-10 employees

More than a year

Aug 01, 2023

Essential property management software
Pros

I've tried several property management software, both free and paid, and I find Innago to be the best. The software is incredibly user friendly and includes features like maintenance requests, a rent payment portal, and messaging among others.

Cons

There was little I didn't like about this product.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

kevin

Real Estate, 1-10 employees

Less than a year

Aug 01, 2023

User friendly service that doesn�t break your budget
Pros

I recently started using Innago to manage my rental property, and I'm thrilled with all the services it offers on a single platform: listings, lease management, payment collection, expense tracking, maintenance requests and financial reporting. Other services I considered were either lacking some of these features or charged additional fees for each one. Implementing Innago has been effortless, and it has significantly improved the service provided to my tenants.

Cons

The expense tracking and financial reporting have been a bit disappointing so far. I specifically chose this system for these features, but entering expenses takes longer than expected, and the financial reporting is limited. I'm sure these things will improve over time.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Landon

Real Estate, 1-10 employees

Less than 6 months

Aug 01, 2023

Best Bang for your Buck
Pros

I love that I can utilize my own PDF leases and customize rental applications and lease terms. Overall I appreciate the freedom Innago provides, as there are numerous customizable options available.

Cons

The app itself is quite slow. While it generally works well and offers great features, it often takes a long time for pages to load which can be frustrating, especially when I need to do my bookkeeping quickly to set up a tenant promptly.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Anonymous

N/A, 1-10 employees

More than a year

Jul 01, 2023

Innago Review
Pros

I appreciate Innago for simplifying rental payments.

Cons

None. I don't have any issues, and I am fully satisfied with the application.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Kumar

Accounting, 1-10 employees

Less than a year

Jul 01, 2023

new
Pros

It covers rent payment, app usage, reporting,and expense tracking.

Cons

The fees and the inability to sign up tenants via text message are drawbacks.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

Paul

Real Estate, 1-10 employees

Less than 6 months

Jul 01, 2023

Great all inclusive product for a great price - FREE
Pros

I adore that it's free,I enjoy the fact that it's free and I appreciate the app and its features. The software is highly intuitive.

Cons

Some features still need to be improved such as section 8 management, invoicing, and expensing.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Adam

Real Estate, 1-10 employees

Less than 6 months

Jun 01, 2023

Easy, effective, inexpensive
Pros

Innago offers everything I need at a low cost, and the customer service is excellent.

Cons

The landlord user interface had a few glitches once or twice but it didn't affect the tenant experience and no data was lost.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Branden

Real Estate, 1-10 employees

Less than a year

Jun 01, 2023

Highly Recommend Innago
Pros

Innago is an incredibly streamlined product! I absolutely love using it for property management. As someone who is relatively new to this field, I find the software incredibly user-friendly! Anytime I needed help from the team they resolved my inquiries within a day.

Cons

My experience has been wonderful! I have no complaints.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Kelci

Real Estate, 1-10 employees

Less than 6 months

Jun 01, 2023

Cheap and easy to use rental property management software with a lot features
Pros

Innago makes rent tracking for property managers easy and it provides convenient payment options for renters.

Cons

It would be nice to have support for an income statement.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Graham

Real Estate, 1-10 employees

Less than 6 months

Jun 01, 2023

Remote landlord
Pros

The support is great and it's easy for both landlords and tenants.

Cons

The lease template isn't the most simplest or easy to use but Innago is aware of it and continues to make adjustments.

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

Anonymous

N/A, 1-10 employees

Less than a year

Jun 01, 2023

Great and easy to use Property Management Software
Pros

I find it effortless to use on my laptop and phone and my tenants use it efficiently without any complaints.

Cons

Its hard to find anything to criticize about it. Maybe the app could be a bit more streamlined since there's always room for improvement.

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

Matthias

Real Estate, 1-10 employees

Less than a year

Jun 01, 2023

Thorough but UI is Messy
Pros

It's affordable, and tenants can easily sign up and automate rent payments.

Cons

I find the UI to be quite cluttered at times. It seems that some features could be merged to create a cleaner experience where it's easier to find what I'm looking for.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Anonymous

N/A, 1-10 employees

Less than a year

May 01, 2023

Efficient Property Management Simplified with Innago
Pros

Innago impressed me with its outstanding features and functionalities. One standout aspect is how it seamlessly integrates various property management tasks into one platform. From tracking rent and communicating with tenants to handling maintenance requests and generating financial reports, Innago offers a comprehensive solution that streamlines property management processes. This all-in-one approach significantly enhances efficiency, saves time, and boosts overall productivity. Moreover, Innago's intuitive and straightforward interface deserves praise. Even individuals without extensive technical expertise can navigate the platform effortlessly, allowing property owners to focus on their core responsibilities instead of getting overwhelmed by complex software. Another significant advantage is the robust customer support provided by Innago. The team consistently offers prompt and helpful assistance whenever I encounter any issues or have questions. Their dedication to customer satisfaction and willingness to go the extra mile in resolving concerns have contributed to my positive experience with the platform.

Cons

While Innago has been an excellent property management solution overall, one area that could benefit from improvement is the customization options for reporting. While the platform provides standard financial reports, having the ability to customize and personalize reports according to specific requirements would be a valuable addition. This would allow users to extract and analyze data in a way that precisely aligns with their unique needs and preferences.

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

Karim

Information Technology and Services, 1-10 employees

Less than 6 months

May 01, 2023

Fantastic Landlord Tool To Help the Small and Large Real Estate Investor Alike
Pros

The ease of collecting rent from my tenants saves me a lot of time compared to manual collection methods.

Cons

I encountered a little difficulty navigating to some of the tools.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Michael

Real Estate, 1-10 employees

Less than 6 months

May 01, 2023

Good software
Pros

I find it easy to track rent, and it's free for landlords. Tenant background and credit checks are reasonably priced, and automatic late fees are added.

Cons

The only problem I have is that it takes a considerable amount of time to receive payment when a tenant uses a new payment method. For instance, if they pay on a Sunday, it won't process until Monday, and the funds will be held until Friday, resulting in five business days, even though they claim it's only three.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Katlyn

Real Estate, 1-10 employees

Less than 6 months

May 01, 2023

Great for beginner Landlords
Pros

The setup process is easy, and the platform includes impactful features without a monthly fee.

Cons

The mobile app is pretty solid, but the authentication process still needs improvement. It doesn't offer biometric access, and the authentication expires every day.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Corey

Real Estate, 1-10 employees

Less than 6 months

May 01, 2023

Free property management software with a ton of features!
Pros

Innago is the best free property management software. It allows me to create and sign leases, screen tenants with background checks, split rental payments among multiple properties and bank accounts, and integrate with tenant search websites like Zillow. It's very user-friendly. I manage seven properties, including long-term and short-term rentals, and Innago has made my life much easier.

Cons

I would appreciate an update to the mobile app because it takes a bit longer to perform tasks compared to when I'm logged in to the Innago site.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Brittany

Real Estate, 1-10 employees

Less than a year

May 01, 2023

Great tenant management software for small time landlord
Pros

The ease of use and responsiveness for rent collection is excellent. It simplifies tracking, and it's free for us.

Cons

The initial tenant onboarding process could be more proactive in involving the landlord. For example, one of my tenants didn't "verify their identity" with Innago, which caused their payment to be stuck in "processing" for a week. I was not sure what the issue was, so I had to contact Innago, and they informed me that they were waiting for the tenant to get in touch with them. If they had informed me earlier, I wouldn't have had to reach out directly to Innago, saving me some time.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Chris

Real Estate, 1-10 employees

Less than 6 months

May 01, 2023

Wonderful company and great website
Pros

I appreciate the availability of customer service whenever I need help. My tenants find Innago easy to use, which simplifies the renting experience.

Cons

There are fees for tenants to pay via debit card or online checking account. These fees should be waived.

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

Heather

Real Estate, 1-10 employees

Less than 6 months

Apr 01, 2023

This is a boost to cash flow
Pros

Many homeowners wanted to pay by credit card, but the fees from another service were too high, and there were numerous complaints. Innago offers low rates and e-checks. This year, we started using Innago for online homeowner payments, and the response has been positive. After a short learning curve, I find it easy to navigate the system.

Cons

There is a learning curve, BUT the customer service is excellent, and they personally answer every question.

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

Debbie

Real Estate, 1-10 employees

Less than a year

Apr 01, 2023

Excellent value and full featured, UX could be improved
Pros

Innago offers an excellent feature set at an unbeatable price, mostly free. It supports all the tasks I need to automate for property management.

Cons

The UX could be improved. Daily tasks that should be intuitive require many clicks, and there's definitely a learning curve to find all the necessary features.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Jonathan

Real Estate, 1-10 employees

Less than 6 months

Apr 01, 2023

Great Place to Start
Pros

It's easy to use, set up, and navigate, and it's free for owners.

Cons

There's a lack of ability when it comes to financial reports, ledgers, and similar functionalities.

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

Kaden

Real Estate, 1-10 employees

Less than 6 months

Apr 01, 2023

Excellent Implementation after Set Up
Pros

I love how Innago automates and streamlines the rental payment process. The tenant portal makes rent collection and maintenance requests easy.

Cons

The learning curve to get everything set up properly can be confusing. Payment times can be unpredictable.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Marj

Real Estate, 1-10 employees

Less than 6 months

Apr 01, 2023

Easy and Well Done Landlord Software
Pros

It's very user-friendly and easy to set up. It simplifies rent payment and collection for both me and my tenants.

Cons

I have a small portfolio of about 10 units. I'm not sure how robust it would be if I were managing 100+ units.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Aaron

Real Estate, 1-10 employees

Less than 6 months

Apr 01, 2023

Great platform for landlords
Pros

Innago is a great platform for rent collection, lease signing, and maintenance requests. Users can create customizable lease templates and have tenants fill in variable fields. Lease signings can be done online through the platform. In the past, I had to update my lease for each property and year, but now I can use one template indefinitely. Additionally, the platform provides a consistent place to track maintenance requests, eliminating the need for scattered communication.

Cons

It would be beneficial to have more than just lease signing for documentation. I have guarantors for all my tenants because they are students, so I need to have cosigner agreements signed. Additionally, the expense/transaction management seems inferior to other products I've used. It does not appear to have an automatic import feature in Innago, which would allow my mortgage payments to be recorded as expenses, for example.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Maxwell

Real Estate, 1-10 employees

Less than 6 months

Apr 01, 2023

Great app
Pros

I appreciate being able to track my rent, and it's conveniently deposited.

Cons

If you're asking me to find something to complain about, I guess it would be the website colors. But honestly, I cannot think of any cons.

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

Robert

Real Estate, 1-10 employees

N/A

Apr 01, 2023

Impressed with Innago
Pros

The customer service has been excellent so far. I had a disappointing experience with another service, but with Innago, they respond immediately to my questions and process my rent payments promptly.

Cons

I haven't come across anything I dislike about them. It did take a few extra days to receive my first rent payment, but that's to be expected.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Kimberly

Hospitality, 1-10 employees

Less than 6 months

Apr 01, 2023

Very good app
Pros

I'm enjoying my time with Innago. It's user-friendly, and the customer support is good.

Cons

So far, there's nothing to complain about. Keep up the good work!

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

Daniel

Real Estate, 1-10 employees

Less than 6 months

Apr 01, 2023

Makes managing properties manageable
Pros

The overall ease of use and functionality stand out in Innago. I use all the features daily in managing my business properties. Navigating different pages and sections is simple, and I can find what I need by clicking on various categories. Innago helps with basic accounting, income tracking, and documentation for tax reporting.

Cons

It would be helpful to have easier import/export functionality for data. I rely on spreadsheets, so having the ability to download the data into a spreadsheet would be an improvement.

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

Katherine

Real Estate, 1-10 employees

Less than 6 months

Apr 01, 2023

innago
Pros

I can easily track tenant information, payments, and leases.

Cons

I wish the app was as effortless as the website.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Joel

Real Estate, 1-10 employees

Less than 6 months

Apr 01, 2023

Free Resource for Small Scale Rental Homes Owners
Pros

I was looking for an inexpensive yet functional online property management resource, and I was thrilled to discover Innago. It's free for both landowners and tenants, exactly what I needed to minimize the overhead cost of my rental homes. Its functional, easy to use and doesn't come with any costs.

Cons

I have nothing to dislike about Innago. I am glad that I'm saving a few dollars on property management. I can add the savings to my mortgage payments.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Raquel

Real Estate, 1-10 employees

Less than 6 months

Apr 01, 2023

Great Program!
Pros

Innago keeps my tenants accountable and reduces paperwork.

Cons

I'm unable to use the advertising feature for commercial property.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Anonymous

N/A, 1-10 employees

Less than 6 months

Apr 01, 2023

Dependable and streamlined property management platform
Pros

The most impactful features in Innago include easy maintenance and rent payment tracking for all tenants, optional online rent payment with no cost to me, automatic email reminders for rent and other charges, storage of lease files, the ability to pre schedule rent increases, and a platform for tenant-landlord communication, including online lease signing, maintenance requests, and repair resolution.

Cons

I would like the ability to preview communications/invitations with prospective tenants before sending them, so I can ensure they are correct. I would also appreciate a feature in the tenant name field that allows for an alternative field for 'business name' instead of just First Name and Last Name.

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

Melissa

Commercial Real Estate, 1-10 employees

Less than 6 months

Apr 01, 2023

Property Management Software
Pros

It's easy to use, and the lease1. I find the platform easy to use as both a landlord and a tenant, and the support is excellent.

Cons

If you ever need to modify the text in a template, you have to reupload the entire PDF and redo all the form pre fill settings.

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

Hossam

Real Estate, 1-10 employees

Less than 6 months

Apr 01, 2023