Innago Reviews

“Great software

Pros

I like the ability to track rent collection, ability to have my tenants sign their leases easily on here. Everything is stored in one place.

Cons

Nothing really

“Paid for a service that I never received

Pros

None

Cons

I paid for a credit reporting service for several months with this company and did not receive the service every time I’ve made contact with them to address the issue. I get the same cookie cutter email response that the issue will be addressed and taken care of on the 15th of the month. No changes have been made so now I’m requesting a refund which I have not received and still being told that I could not receive the service that I paid for for several months.

“Great for First Time Homeowner

Pros

I really the fact that its free, straightforward to use and effortless to navigate. The customer service is exceptional, and they promptly respond to any inquiries I have via email or phone. Shortly after setting up my profile, a customer service representative reached out to me to introduce the product and assist with the setup process.

Cons

It was a bit inconvenient that I had to personally explain to my tenants how to use Innago instead of them receiving an automatic seminar, video or guidebook.

“Innago

Pros

The online payment option and tenant management feature are fantastic.

Cons

I'm not fond of the fact that I can't disable the credit card option.

“Perfect!

Pros

Despite having a multiple features, it remains user friendly, and the customer service is outstanding! I can easily screen tenants, collect rent, integrate with other software, and implement various tasks.

Cons

I couldn't find anything to dislike about it. It's an incredibly easy platform that has everything I need.

“Great company

Pros

I made the decision to manage my own properties due to exorbitant charges and the incompetence of property companies. Among the available options, Innago appeared to be the best choice. It is cost-effective, simple to use, and the customer service is phenomenal! I spent a considerable amount of time searching for the right company to help me manage my properties, and I'm thrilled that I chose Innago! The customer service team is incredibly helpful and responsive. They guided me through the system navigation, making the whole process a breeze.

Cons

I'm completely satisfied with Innago. There isn't anything I dislike about it.

“Property Owner & Operator Innago Review

Pros

I rely on my Innago phone app for 99.9% of my property management business. Innago has become my go-to solution because it's user-friendly, customizable, and affordable. It's the first app that allows me to effortlessly manage the income and expenses of all my properties directly from my phone. Whether it's multi family units, single family homes, condos, or medium-term rentals, Innago covers it all. The ability to customize templates for applications, leases and more based on location and property is truly amazing. Keeping track of expenses used to be the most challenging task for me, but now, I can simply snap a photo of invoices and receipts with my phone and assign them to specific properties or individual units. This feature is something I absolutely love, and so does my accountant. Additionally, Innago enables me to set access levels and generate reports for partners and investors based on properties or units. I've only been self-managing for a couple of years, and since I started using Innago, I've been able to dedicate more time and money to growing my business and less time to property management.

Cons

Some invoices encounter scanning issues. When uploading invoices, they don't get scanned properly. I've faced problems with certain templates where the inserted fields shift after a signature.

“Makes property management much easier

Pros

Having everything on a single platform eliminates the need for multiple spreadsheets.

Cons

It's not as intuitive as I would prefer. I haven't figured out how to reconcile my bank statement with deposits through Innago.

“Improved efficiency

Pros

Innago significantly reduces the back and forth communication with tenants. All the information is consolidated in one place. The user interface is incredibly intuitive, and the cost is minimal. I thoroughly enjoy using Innago.

Cons

The inability to edit templates within Innago is a drawback for me.

“First Rate App that won't break the bank!!

Pros

I'm truly impressed by how easy Innago is to use. From setting up properties and assigning tenants to configuring application parameters, creating and editing leases, tracking expenses, and monitoring income everything is a breeze. I particularly appreciate that my tenants can make payments through the app and all the information is conveniently organized by property simplifying tracking.

Cons

I didn't encounter much difficulty using this application.

“Innago review

Pros

Innago makes it effortless to set up your property, receive payments, and provides excellent customer service.

Cons

Everything in the app is very user-friendly. I can't think of anything I least like or dislike.

“Innago thank you.

Pros

It's a fantastic solution for new businesses. Its simple to use and navigate, and there's even a mobile app to ensure you never miss any alerts or notifications.

Cons

It takes 3 business days for funds to be released once an invoice is paid which feels like a long time.

“Jarom's review

Pros

The most significant benefit for me was the online payment feature for tenants. Innago makes it incredibly easy, and the best part is, it doesn't cost me anything!

Cons

I would appreciate more options for utilities. Currently, I haven't found a suitable way to charge tenants for utilities because the amount varies each month.

“Landlord Friendly

Pros

Innago is an all in one software that covers everything I need from sending leases and providing a tenant portal to accepting payments and refunding security deposits. I absolutely love it.

Cons

So far, I haven't come across any cons.

“The Right Choice

Pros

Navigating the portal is effortless, the services are cost-effective, and the willingness to assist is outstanding.

Cons

I haven't found any cons with Innago. They are simply excellent.

“Amazing Software for Lanlords & Tenants Alike!

Pros

The ease of use, the wide range of intuitive and essential features, and the excellent support make Innago stand out.

Cons

I can't think of anything that Innago hasn't addressed.

“Innago is the way to go!

Pros

Innago is exceptionally easy to use. The staff members, especially Darnell, are incredibly helpful and my tenants find Innago very straightforward to use.

Cons

I have no complaints about Innago! Honestly I couldn't be more satisfied with this company.

“Mixed Experience with Innago: Great for Small Owners, Frustrating for Investors

Pros

Its an excellent option for landlords with only one apartment.

Cons

I have faced numerous issues, glitches and customer service mistakes that have wasted a lot of my time.

“Essential property management software

Pros

I've tried several property management software, both free and paid, and I find Innago to be the best. The software is incredibly user friendly and includes features like maintenance requests, a rent payment portal, and messaging among others.

Cons

There was little I didn't like about this product.

“User friendly service that does not break your budget

Pros

I recently started using Innago to manage my rental property, and I'm thrilled with all the services it offers on a single platform: listings, lease management, payment collection, expense tracking, maintenance requests and financial reporting. Other services I considered were either lacking some of these features or charged additional fees for each one. Implementing Innago has been effortless, and it has significantly improved the service provided to my tenants.

Cons

The expense tracking and financial reporting have been a bit disappointing so far. I specifically chose this system for these features, but entering expenses takes longer than expected, and the financial reporting is limited. I'm sure these things will improve over time.

“Best Bang for your Buck

Pros

I love that I can utilize my own PDF leases and customize rental applications and lease terms. Overall I appreciate the freedom Innago provides, as there are numerous customizable options available.

Cons

The app itself is quite slow. While it generally works well and offers great features, it often takes a long time for pages to load which can be frustrating, especially when I need to do my bookkeeping quickly to set up a tenant promptly.

“Innago Review

Pros

I appreciate Innago for simplifying rental payments.

Cons

None. I don't have any issues, and I am fully satisfied with the application.

“new

Pros

It covers rent payment, app usage, reporting,and expense tracking.

Cons

The fees and the inability to sign up tenants via text message are drawbacks.

“Great all inclusive product for a great price - FREE

Pros

I adore that it's free,I enjoy the fact that it's free and I appreciate the app and its features. The software is highly intuitive.

Cons

Some features still need to be improved such as section 8 management, invoicing, and expensing.

“Easy, effective, inexpensive

Pros

Innago offers everything I need at a low cost, and the customer service is excellent.

Cons

The landlord user interface had a few glitches once or twice but it didn't affect the tenant experience and no data was lost.

“Highly Recommend Innago

Pros

Innago is an incredibly streamlined product! I absolutely love using it for property management. As someone who is relatively new to this field, I find the software incredibly user-friendly! Anytime I needed help from the team they resolved my inquiries within a day.

Cons

My experience has been wonderful! I have no complaints.

“Cheap and easy to use rental property management software with a lot features

Pros

Innago makes rent tracking for property managers easy and it provides convenient payment options for renters.

Cons

It would be nice to have support for an income statement.

“Remote landlord

Pros

The support is great and it's easy for both landlords and tenants.

Cons

The lease template isn't the most simplest or easy to use but Innago is aware of it and continues to make adjustments.

“Great and easy to use Property Management Software

Pros

I find it effortless to use on my laptop and phone and my tenants use it efficiently without any complaints.

Cons

Its hard to find anything to criticize about it. Maybe the app could be a bit more streamlined since there's always room for improvement.

“Thorough but UI is Messy

Pros

It's affordable, and tenants can easily sign up and automate rent payments.

Cons

I find the UI to be quite cluttered at times. It seems that some features could be merged to create a cleaner experience where it's easier to find what I'm looking for.

“Efficient Property Management Simplified with Innago

Pros

Innago impressed me with its outstanding features and functionalities. One standout aspect is how it seamlessly integrates various property management tasks into one platform. From tracking rent and communicating with tenants to handling maintenance requests and generating financial reports, Innago offers a comprehensive solution that streamlines property management processes. This all-in-one approach significantly enhances efficiency, saves time, and boosts overall productivity. Moreover, Innago's intuitive and straightforward interface deserves praise. Even individuals without extensive technical expertise can navigate the platform effortlessly, allowing property owners to focus on their core responsibilities instead of getting overwhelmed by complex software. Another significant advantage is the robust customer support provided by Innago. The team consistently offers prompt and helpful assistance whenever I encounter any issues or have questions. Their dedication to customer satisfaction and willingness to go the extra mile in resolving concerns have contributed to my positive experience with the platform.

Cons

While Innago has been an excellent property management solution overall, one area that could benefit from improvement is the customization options for reporting. While the platform provides standard financial reports, having the ability to customize and personalize reports according to specific requirements would be a valuable addition. This would allow users to extract and analyze data in a way that precisely aligns with their unique needs and preferences.

“Fantastic Landlord Tool To Help the Small and Large Real Estate Investor Alike

Pros

The ease of collecting rent from my tenants saves me a lot of time compared to manual collection methods.

Cons

I encountered a little difficulty navigating to some of the tools.

“Good software

Pros

I find it easy to track rent, and it's free for landlords. Tenant background and credit checks are reasonably priced, and automatic late fees are added.

Cons

The only problem I have is that it takes a considerable amount of time to receive payment when a tenant uses a new payment method. For instance, if they pay on a Sunday, it won't process until Monday, and the funds will be held until Friday, resulting in five business days, even though they claim it's only three.

“Great for beginner Landlords

Pros

The setup process is easy, and the platform includes impactful features without a monthly fee.

Cons

The mobile app is pretty solid, but the authentication process still needs improvement. It doesn't offer biometric access, and the authentication expires every day.

“Free property management software with a ton of features!

Pros

Innago is the best free property management software. It allows me to create and sign leases, screen tenants with background checks, split rental payments among multiple properties and bank accounts, and integrate with tenant search websites like Zillow. It's very user-friendly. I manage seven properties, including long-term and short-term rentals, and Innago has made my life much easier.

Cons

I would appreciate an update to the mobile app because it takes a bit longer to perform tasks compared to when I'm logged in to the Innago site.

“Great tenant management software for small time landlord

Pros

The ease of use and responsiveness for rent collection is excellent. It simplifies tracking, and it's free for us.

Cons

The initial tenant onboarding process could be more proactive in involving the landlord. For example, one of my tenants didn't "verify their identity" with Innago, which caused their payment to be stuck in "processing" for a week. I was not sure what the issue was, so I had to contact Innago, and they informed me that they were waiting for the tenant to get in touch with them. If they had informed me earlier, I wouldn't have had to reach out directly to Innago, saving me some time.

“Wonderful company and great website

Pros

I appreciate the availability of customer service whenever I need help. My tenants find Innago easy to use, which simplifies the renting experience.

Cons

There are fees for tenants to pay via debit card or online checking account. These fees should be waived.

“This is a boost to cash flow

Pros

Many homeowners wanted to pay by credit card, but the fees from another service were too high, and there were numerous complaints. Innago offers low rates and e-checks. This year, we started using Innago for online homeowner payments, and the response has been positive. After a short learning curve, I find it easy to navigate the system.

Cons

There is a learning curve, BUT the customer service is excellent, and they personally answer every question.

“Excellent value and full featured, UX could be improved

Pros

Innago offers an excellent feature set at an unbeatable price, mostly free. It supports all the tasks I need to automate for property management.

Cons

The UX could be improved. Daily tasks that should be intuitive require many clicks, and there's definitely a learning curve to find all the necessary features.

“Great Place to Start

Pros

It's easy to use, set up, and navigate, and it's free for owners.

Cons

There's a lack of ability when it comes to financial reports, ledgers, and similar functionalities.

“Excellent Implementation after Set Up

Pros

I love how Innago automates and streamlines the rental payment process. The tenant portal makes rent collection and maintenance requests easy.

Cons

The learning curve to get everything set up properly can be confusing. Payment times can be unpredictable.

“Easy and Well Done Landlord Software

Pros

It's very user-friendly and easy to set up. It simplifies rent payment and collection for both me and my tenants.

Cons

I have a small portfolio of about 10 units. I'm not sure how robust it would be if I were managing 100+ units.

“Great platform for landlords

Pros

Innago is a great platform for rent collection, lease signing, and maintenance requests. Users can create customizable lease templates and have tenants fill in variable fields. Lease signings can be done online through the platform. In the past, I had to update my lease for each property and year, but now I can use one template indefinitely. Additionally, the platform provides a consistent place to track maintenance requests, eliminating the need for scattered communication.

Cons

It would be beneficial to have more than just lease signing for documentation. I have guarantors for all my tenants because they are students, so I need to have cosigner agreements signed. Additionally, the expense/transaction management seems inferior to other products I've used. It does not appear to have an automatic import feature in Innago, which would allow my mortgage payments to be recorded as expenses, for example.

“Great app

Pros

I really like being able to track my rent, and it's conveniently deposited.

Cons

If you're asking me to find something to complain about, I guess it would be the website colors. But honestly, I cannot think of any cons.

“Impressed with Innago

Pros

The customer service has been excellent so far. I had a disappointing experience with another service, but with Innago, they respond immediately to my questions and process my rent payments promptly.

Cons

I haven't come across anything I dislike about them. It did take a few extra days to receive my first rent payment, but that's to be expected.

“Very good app

Pros

I'm enjoying my time with Innago. It's user-friendly, and the customer support is good.

Cons

So far, there's nothing to complain about. Keep up the good work!

“Makes managing properties manageable

Pros

The overall ease of use and functionality stand out in Innago. I use all the features daily in managing my business properties. Navigating different pages and sections is simple, and I can find what I need by clicking on various categories. Innago helps with basic accounting, income tracking, and documentation for tax reporting.

Cons

It would be helpful to have easier import/export functionality for data. I rely on spreadsheets, so having the ability to download the data into a spreadsheet would be an improvement.

“innago

Pros

I can easily track tenant information, payments, and leases.

Cons

I wish the app was as effortless as the website.

“Free Resource for Small Scale Rental Homes Owners

Pros

I was looking for an inexpensive yet functional online property management resource, and I was thrilled to discover Innago. It's free for both landowners and tenants, exactly what I needed to minimize the overhead cost of my rental homes. Its functional, easy to use and doesn't come with any costs.

Cons

I have nothing to dislike about Innago. I am glad that I'm saving a few dollars on property management. I can add the savings to my mortgage payments.

“Great Program!

Pros

Innago keeps my tenants accountable and reduces paperwork.

Cons

I'm unable to use the advertising feature for commercial property.