ManageCasa

ManageCasa Reviews

25 Reviews

Overall Rating

3.8

25 Reviews

Rating Distribution

5

star

(13)

4

star

(2)

3

star

(6)

2

star

(1)

1

star

(3)

Satisfaction Score

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

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Filters

would recommend
Pros

I like its functionality and the ability to access it on the go.

Cons

Verifying my bank account took longer than expected.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Monika

Management Consulting, 1-10 employees

Less than 6 months

Feb 06, 2024

Poor Solution...look elsewhere
Pros

The customer service personnel were nice when they responded.

Cons

I found the software to be unintuitive and not user friendly. Their response time for resolving issues was poor. It took them two months to respond to what seemed like an easy fix.

Ease of use

2

Value for money

2

Customer Support

3

Functionality

3

Sterling

Non-Profit Organization Management, 1-10 employees

Less than a year

Feb 04, 2024

Usage of Manage Casa software as a small housing provider
Pros

I searched extensively for a payment portal for property owners with fewer than 50 doors. I went through training while on a cruise ship with poor internet, but the team was incredibly helpful in getting my system up and running despite my input errors.

Cons

I would prefer if it didn't allow partial payments. Currently, I'm in the process of evicting a tenant, and I don't want her to be able to make partial payments. However, it would be very helpful to record her numerous complaints electronically with a time stamp, rather than through email.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

Melissa

Real Estate, 1-10 employees

Less than 6 months

Oct 08, 2023

Great software
Pros

This software is user-friendly and has everything I need at my fingertips.

Cons

I couldn't find any downsides with this software. Everything was great!

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Joy

Real Estate, 1-10 employees

Less than a year

Oct 05, 2023

A++++ Customer Service
Pros

The best part about ManageCasa is that there's always someone available to help solve any problems.

Cons

It would be great to have additional board-related features, such as a voting record.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Shelly

Non-Profit Organization Management, 1-10 employees

Less than a year

May 16, 2023

Fabulous choice for any in the property management business
Pros

Importing all of our data and setting up everything specifically for our HOA communities was easy. The team at ManageCasa dedicated to our account was instrumental in assisting us and has been incredible.

Cons

I really wish we had discovered ManageCasa sooner.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Sandy

Accounting, 101-500 employees

Less than a year

May 15, 2023

Horrible way of addressing clients
Pros

We didn't even get a chance to use the software because the customer service experience was ridiculous from the beginning.

Cons

I recently had a conversation with a representative and I found their professionalism lacking. As a potential client, I asked them to send me documentation via my business email address, which I provided (Various Product Offerings, Ts&Cs, How pricing works, etc.). I believe this is a standard request for a client. However, the representative informed me that they require a working live website before they can send me the necessary documents. I didn't quite understand the reasoning behind this, and I voiced my concerns. I didn't want to make a big fuss about it since I understand that policy is policy. So, I decided to sign up for a 14-day trial using a different email address (my personal address) to avoid receiving promotional emails in my business email address if I didn't like the product. I was absolutely appalled by the response I received regarding the use of two different addresses. The representative had the audacity to suggest that I was displaying standard "red flags" due to not having a website (which startup has a website?) and using different email addresses, which "validated his thoughts" on not sending me the relevant documents. Even if these are considered red flags, it is NEVER acceptable to imply to a client that they are suspicious or illegitimate. Jumping to conclusions and making customers feel uncomfortable is not good business practice. Your product may be good, but if you can't address clients appropriately, your company may lose potentially valuable customers.

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Alawhie

Real Estate, 1-10 employees

N/A

May 13, 2023

ManageCasa is a great way to manage your homeowner's casas
Pros

The customer support is absolutely the best! They respond quickly to support tickets, provide thorough and detailed training, and the team is friendly and patient. They even have helpful videos. Downloading templates for homeowners, transactions, and vendors is really easy. Setting up our property was a breeze, especially considering we started from scratch. I like how the properties, vendors, homeowners, and transactions can all sync together. When we had to send a mass email to homeowners and add documents, everything went smoothly. It's clear that a lot of thought has been put into this product and its features.

Cons

The ACH set-up can be challenging for homeowners who aren't tech-savvy.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Amy

Management Consulting, 1-10 employees

Less than 6 months

Mar 27, 2023

ManageCasa Portal Review
Pros

It's simple to use and intuitive, even for people who aren't tech-savvy. The major benefit of ManageCasa is their client support team. Whenever we had minor issues, they were quick to respond and resolve them.

Cons

We didn't encounter any issues that would make us dislike it.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Tony

Facilities Services, 51-100 employees

Less than a year

Feb 02, 2023

One of the worst experiences I ever had
Pros

The price was affordable, but the tools seemed good until they were actually used.

Cons

ManageCasa is like dealing with a super buggy software deployed with terrible support that doesn't answer phones or chats. We have a large portfolio of properties, but we only added four to the software, and managing those properties was an unimaginable struggle. It was a terrible experience, and you guys really need to fix the bugs and improve the UI.

Ease of use

2

Value for money

6

Customer Support

3

Functionality

5

Mark

Real Estate, 51-100 employees

Less than a year

Feb 01, 2023

best decision ever made when it comes to property management software
Pros

Finally, there's software that is easy to use. Everything is shown and available on the app, laptop, or wherever and whenever I need it. You don't need to be an IT expert to handle this software�just use common sense.

Cons

The only thing I can think of is that there need to be more users so that it can be even more efficient!

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Claudio

Real Estate, 1-10 employees

Less than a year

Dec 14, 2022

Managecasa Feedback
Pros

The customer service was very responsive.

Cons

The software didn't meet our needs. For example, we couldn't create invoice numbering for tracking purposes, and the backend information was challenging to work with.

Ease of use

7

Value for money

4

Customer Support

8

Functionality

4

Michelle

Insurance, 1-10 employees

Less than a year

Nov 18, 2022

Really great Support with ManageCasa!
Pros

The support and response time for problems have been excellent!

Cons

It would be great to use the accounting system with more ease. Completing a transaction could be simplified to just one step instead of two or three.

Ease of use

7

Value for money

8

Customer Support

10

Functionality

7

Tonya

Accounting, 1-10 employees

Less than a year

Nov 17, 2022

Not that happy
Pros

I appreciate our representative and their excellent customer service when addressing my questions.

Cons

The app constantly has bugs and issues. Past homeowners are still showing up alongside present homeowners, and the system continues to email past homeowners even though their information has been removed.

Ease of use

7

Value for money

5

Customer Support

10

Functionality

7

Michelle

Management Consulting, 1-10 employees

Less than a year

Oct 23, 2022

Great to have a team who will work with you
Pros

The fact that it's cloud-based is crucial for us since we have board members and proprietors living all across the world. I must say, their customer service is amazing. They always answer and follow up on tickets. They also do a great job of onboarding customers and guiding them through the software.

Cons

If you're importing data, there is a steep learning curve. It took us a while to figure out how to format the information because we were importing over six years of data. Additionally, there is no option to mass delete transactions, which is frustrating if we make a mistake during the import process.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Kari

Non-Profit Organization Management, 1-10 employees

Less than a year

Oct 21, 2022

Goodt product for small property or portfolio
Pros

It offers online payments, is easy to use, and has great customer service.

Cons

The accounting month-end cannot be locked, which means that corrections or adjustments made by staff members do not get recorded as correction batches. These issues are only caught during reconciliation. Furthermore, there is no option to apply open balances.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

Laura

Real Estate, 51-100 employees

Less than a year

Oct 13, 2022

Review Manage Casa
Pros

The administrative facilities for both me and the tenants are convenient.

Cons

Sometimes the software is slow, although it works fine on the phone.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Eliana

Real Estate, 1-10 employees

Less than a year

Sep 25, 2022

Requested review
Pros

I appreciate having access to reports and the ability to transfer them to Excel spreadsheets.

Cons

Transferring tenants to different units is a cumbersome process in ManageCasa, involving too many steps.

Ease of use

5

Value for money

7

Customer Support

7

Functionality

7

Ashley

Real Estate, 11-50 employees

Less than a year

Sep 21, 2022

Customer Service representatives are EXTREMELY polite & work hard to answer my questions!
Pros

Whenever I have an issue the representatives are always willing to jump on a call to discuss my concerns, and they are always helpful and polite.

Cons

ManageCasa seems to still be in the early stages of development, and there are still bugs being fixed.

Ease of use

7

Value for money

10

Customer Support

8

Functionality

7

Amy

Real Estate, 1-10 employees

Less than a year

Sep 19, 2022

Our experience using Manage Casa
Pros

The concept of this software is extremely pleasing, and as CEFINCO, we find the results very interesting and effective. I like the idea that it's easy to use, and we can get detailed reports on the income side of the property and track each of our properties.

Cons

One thing that could improve is access to the ManageCasa mobile app for Central America. It would also be helpful to have a chatbot option for clients to provide information about maintenance or any details regarding our properties. Overall, I find the software very intuitive.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Kevin Enrique

Construction, 101-500 employees

Less than a year

Sep 15, 2022

Helpful PMS for the cost
Pros

It allows us to modernize and streamline our processes.

Cons

Whenever there are system updates, the communication to customers is lacking. After most updates, there are problems with accounting reports being changed or not working properly. However, the team is proactive in addressing any issues we have encountered.

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

Frank

Real Estate, 11-50 employees

Less than a year

Sep 11, 2022

MangeCasa is doing a great job!
Pros

The first things you notice about it are its ease of use and cost-effectiveness. It's a complete package that helps in all aspects of property management. The staff is very responsive, and they continually introduce new innovative ways to support our business.

Cons

ManageCasa is a growing company. While there have been some limited functionalities, they have gone the extra mile to work on those issues.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Robert

Real Estate, 1-10 employees

Less than a year

Sep 09, 2022

The Investory Review (Wasim)
Pros

It has a lot of potential, and I would like the interface to become smoother and faster.

Cons

I noticed some bugs that don't save changes made to a ticket or aproperty that has already been saved.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

Wasim

Real Estate, 11-50 employees

Less than 6 months

Sep 02, 2022

Qwikfix Review
Pros

The customer care interaction was excellent. The customer team was awesome in guiding me through each module. I doubt I will ever forget that experience.

Cons

The software is easy to use, although the user interface could still be improved. However, all the modules work well together.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Malik

Facilities Services, 1-10 employees

Less than 6 months

Sep 01, 2022

The Up and Coming Cloud Platform for Property Managers
Pros

ManageCasa is one of the newer software products out there, and thats definitely an advantage. Their tech support is always available at no additional cost. They offer live support during business hours and the ability to submit support requests outside of regular hours. They go above and beyond to help resolve any questions or problems.

Cons

Occasionally, the performance is a bit slower than I would prefer.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Renny

Real Estate, 1-10 employees

Less than 6 months

Mar 01, 2019