ManageCasa

would recommend

Pros

I like its functionality and the ability to access it on the go.

Cons

Verifying my bank account took longer than expected.

Poor Solution...look elsewhere

Pros

The customer service personnel were nice when they responded.

Cons

I found the software to be unintuitive and not user friendly. Their response time for resolving issues was poor. It took them two months to respond to what seemed like an easy fix.

Usage of Manage Casa software as a small housing provider

Pros

I searched extensively for a payment portal for property owners with fewer than 50 doors. I went through training while on a cruise ship with poor internet, but the team was incredibly helpful in getting my system up and running despite my input errors.

Cons

I would prefer if it didn't allow partial payments. Currently, I'm in the process of evicting a tenant, and I don't want her to be able to make partial payments. However, it would be very helpful to record her numerous complaints electronically with a time stamp, rather than through email.

Great software

Pros

This software is user-friendly and has everything I need at my fingertips.

Cons

I couldn't find any downsides with this software. Everything was great!

A++++ Customer Service

Pros

The best part about ManageCasa is that there's always someone available to help solve any problems.

Cons

It would be great to have additional board-related features, such as a voting record.

Fabulous choice for any in the property management business

Pros

Importing all of our data and setting up everything specifically for our HOA communities was easy. The team at ManageCasa dedicated to our account was instrumental in assisting us and has been incredible.

Cons

I really wish we had discovered ManageCasa sooner.

Horrible way of addressing clients

Pros

We didn't even get a chance to use the software because the customer service experience was ridiculous from the beginning.

Cons

I recently had a conversation with a representative and I found their professionalism lacking. As a potential client, I asked them to send me documentation via my business email address, which I provided (Various Product Offerings, Ts&Cs, How pricing works, etc.). I believe this is a standard request for a client. However, the representative informed me that they require a working live website before they can send me the necessary documents. I didn't quite understand the reasoning behind this, and I voiced my concerns. I didn't want to make a big fuss about it since I understand that policy is policy. So, I decided to sign up for a 14-day trial using a different email address (my personal address) to avoid receiving promotional emails in my business email address if I didn't like the product. I was absolutely appalled by the response I received regarding the use of two different addresses. The representative had the audacity to suggest that I was displaying standard "red flags" due to not having a website (which startup has a website?) and using different email addresses, which "validated his thoughts" on not sending me the relevant documents. Even if these are considered red flags, it is NEVER acceptable to imply to a client that they are suspicious or illegitimate. Jumping to conclusions and making customers feel uncomfortable is not good business practice. Your product may be good, but if you can't address clients appropriately, your company may lose potentially valuable customers.

ManageCasa is a great way to manage your homeowner's casas

Pros

The customer support is absolutely the best! They respond quickly to support tickets, provide thorough and detailed training, and the team is friendly and patient. They even have helpful videos. Downloading templates for homeowners, transactions, and vendors is really easy. Setting up our property was a breeze, especially considering we started from scratch. I like how the properties, vendors, homeowners, and transactions can all sync together. When we had to send a mass email to homeowners and add documents, everything went smoothly. It's clear that a lot of thought has been put into this product and its features.

Cons

The ACH set-up can be challenging for homeowners who aren't tech-savvy.

ManageCasa Portal Review

Pros

It's simple to use and intuitive, even for people who aren't tech-savvy. The major benefit of ManageCasa is their client support team. Whenever we had minor issues, they were quick to respond and resolve them.

Cons

We didn't encounter any issues that would make us dislike it.

One of the worst experiences I ever had

Pros

The price was affordable, but the tools seemed good until they were actually used.

Cons

ManageCasa is like dealing with a super buggy software deployed with terrible support that doesn't answer phones or chats. We have a large portfolio of properties, but we only added four to the software, and managing those properties was an unimaginable struggle. It was a terrible experience, and you guys really need to fix the bugs and improve the UI.