PayHOA Reviews

“Simply amazing

Pros

This app is awesome! The support team is super quick to respond and really helpful. Honestly, you could not ask for more. It's way better and more user-friendly than some of those "big name" apps I have seen in the HOA management space. Like PayHOA offers numerous features that cater to various operational needs of my HOA. Updates are frequent, and any minor bugs I notice are usually fixed by the next time I use the software.

Cons

I used this platform for about a year for our HOA board, specifically for email communications, and I wish there were more features to protect board member privacy. It would be great to have more options to configure automated emails.

“Affordable and comes with great customer support

Pros

After spending little time learning, I found this app pretty easy to use. It has really improved our communication with owners, which is super important for our self-managed association. We recently switched over to PayHOA's bookkeeping services, and the customer service was fantastic. Big shout-out to the team for knowing the system inside and out!

Cons

Batch mailings through snail mail took longer than what I expected, but it could be due to the post office.

“No doubt, we made the right decision

Pros

We started looking for a system like PayHOA because we needed to track units, manage owners and renters and offer online payment options. Being a small, self-managed building, we wanted something straightforward with options for more advanced accounting if needed—and PayHOA had all of that. It is easy to find what we need and whenever we have questions, they respond quickly. Really helpful and super easy to set up. Highly recommend!

Cons

While there are many features we don't utilize, the only downside is the limited accounting capabilities. We would like to set up vendors for invoicing and receiving payments without having to create fake units. Additionally, tenant requests for Google/Apple Pay are currently unavailable.

“User-friendly and easy to learn

Pros

I love how easy PayHOA is to use! I was able to get started in minutes just by importing my HOA's Excel spreadsheet right into the system. Also so simple and quick to set up.

Cons

When I was importing my "units," I had a bit of trouble with importing payment history, which was a little frustrating. But the good thing was that submitting an enhancement request was super easy. In the end, not having that feature did not really take away from the overall value of the software.

“A comprehensive solution, it is!!

Pros

With PayHOA, I do not have to use any other tool as it is a one-stop solution for me.

Cons

Dealing with accounts in collections has been a bit challenging for me. While there is a way to prevent those accounts from paying via the portal but it is not the most ideal solution and can sometimes cause issues with the collection agency.

“Super, Super, Super easy to use

Pros

PayHOA is really helped streamline our processes. The system is super easy to use, and it connects with my bank account without any issues.

Cons

The Google Maps feature is outdated, and I feel like it could benefit from additional features like community forums.

“Perfect!!!

Pros

The platform is user-friendly and covers all our payment needs.

Cons

Sometimes, I find the templates a bit difficult to comprehend.

“With PayHOA, managing your HOA is easy

Pros

We honestly would not have made it as a self-managed HOA without PayHOA. The accounting, collections and email tools they provide are all excellent and make everything so much easier.

Cons

We didn't really have a practical need to launch our own website through the PayHOA platform. As we feel like it was not something that would be useful for us.

“Really pleased... Amazing experience

Pros

It has been an amazing experience. Like it has really cut down on the time I spend on tasks and has made communicating with residents way more easy. And as the treasurer, I love how easy it is to track each resident's account, keep an eye on transactions and run budget reports. I used to spend hours and sometimes even days to keep track of all this, but now I can do it in just minutes.

Cons

It would be helpful for us and everyone else if some of the budget reports had an option to provide more concise information.

“A great choice for HOAs

Pros

I mostly use the dashboard to navigate through the program and it works great for what I need. PayHOA is the only HOA program I have used, and it's been really helpful. It has made it super easy for our homeowners to make their monthly HOA payments and report any maintenance issues.

Cons

For my limited usage, the program suits my needs perfectly.

“Proved to be a game-changer solution for us

Pros

PayHOA has been a real lifesaver for us. It lets us store all our important HOA documents in one place and helps us keep track of our homeowners and their yearly assessments. Well it is not wrong to say that it has been such a blessing because it allowed us to manage our own HOA without needing to hire an expensive property management company.

Cons

There is nothing, in particular, that I find problematic. All the features we use are perfect for our requirements.

“The support service is not the best, but it works well

Pros

Well as per me PayHOA offers a good price, has a great setup and becomes easy to use once you get the hang of its functionality. The interface is also really attractive for residents.

Cons

I used to receive prompt responses to my questions and requests, and the people at PayHOA were great to work with. However, recently, this hasn't been the case. I have a simple accounting statement request pending for nine months, and my customer service requests have been unanswered for over a month with minimal response.

“Make everything easy for us

Pros

PayHOA is really easy to use. One of the things I especially like is the auto-pay feature, along with the ability to store documents. It makes everything so much more convenient!

Cons

There is no iPhone app available, and some features could be more user-friendly.

“Works fine but has a few areas that need improvements

Pros

PayHOA significantly reduces the number of checks I need to take to the bank.

Cons

Unfortunately, I cannot save the filter options, which becomes a significant time-waster when am conducting searches. And while I can customize the columns, the filters reset as soon as I click on a link.

“PayHOA offers exceptional service

Pros

Managing our HOA has been so much easier with PayHOA. Also it is simple to use and both the administrators and members really benefit from its functionality and user-friendly design.

Cons

All the documents are stored in one section. It would be beneficial if I could attach a document to a specific unit without it appearing alongside unrelated documents.

“User-friendly with plenty of data

Pros

PayHOA has made managing payments for our HOA so much easier. We no longer have to spend hours tracking and depositing payments which is a huge time-saver. Also the software is packed with useful data and super easy to navigate. It gives us quick access to all the important information we need.

Cons

I feel like the reporting function could be made more user-friendly with additional options.

“A happy user of PayHOA

Pros

Setting up payments is really simple with PayHOA and I get immediate feedback whenever needed.

Cons

Everything works well, and I haven't encountered any issues whatsoever.

“Meets all our needs

Pros

We are a volunteer HOA board made up of neighbors and anything that makes the job easier is a win. PayHOA has been a great help in almost every part of our work. For example the financial tools are spot on for our HOA, which consists of 36 homes. And the request tools make handling the usual HOA tasks super simple and the custom reporting options usually meet all our needs.

Cons

The People view could benefit from added flexibility. And I think it would be good to allow residents to see contact information without revealing other residents financial status.

“Our thoughts about PayHOA....

Pros

The payment processing module has automated what used to be a tedious manual process for me before. So, thanks PayHOA.

Cons

I can't think of anything I dislike about the platform.

“Things are going good....

Pros

So far, I have only used the Invoicing and Payment module, which is easy to use and offers a wide range of functionality. When the developer hands over the building to us in November 2023, I look forward to utilizing all the other modules. The main challenge will be integrating a Mexican bank into the system. However, PayHOA handles Pesos just like they are dollars, using the "$" symbol.

Cons

How can we adapt it to handle a Mexican Bank? While PayHOA was not originally designed for international use, I found a simple workaround that lets the system accept a Mexican bank, even though we do not use features like online payments or vendor payments.

“How far is software for our smaller condo association management

Pros

PayHOA has simplified the process of collecting individual condo dues, issuing invoices, and addressing necessary citations for our organization. It saves time and effort.

Cons

The transition was a bit rocky, and it didn't flow as smoothly as expected. However, once we dedicated time to learn it, we found it to be useful.

“A Game-Changer for HOA Management - PayHOA

Pros

Over the past year, I have been using PayHOA, and I must say I'm genuinely impressed with the seamless experience it provides for managing our homeowners association (HOA). This web-based portal has revolutionized our community affairs, making communication, financial tracking, and administrative tasks incredibly easy.

Cons

The processing time for checks could be improved. I understand that PayHOA relies on a third-party vendor for check processing, but having a tighter service level agreement (SLA) with them would be great.

“Property Management Made Easy

Pros

I appreciate how PayHOA allows me to streamline HOA dues with associated fees. Once set up, everything runs on autopilot, generating monthly invoices and late fees when applicable. I can create a whole year's worth of invoices, and PayHOA takes care of the rest.

Cons

I wish the website feature was more affordable. It would be amazing to have a property website linked to PayHOA, but the costs prevent us from integrating our existing site.

“PayHOA fan

Pros

PayHOA is an incredibly user-friendly product with excellent support!

Cons

There is a need for more options in reports, such as the ability to email vendors directly from the portal or add custom fields to emails or reports. It takes a while to implement changes.

“PayHOA is a great product, but could use some more tweaking

Pros

Navigating around the website is effortless, and its intuitive design allows me to grant admin access to others. Within a few hours, they can grasp the site's functionality, making specific training tasks easier to manage and complete.

Cons

The invoice system still needs some refinement. I would like a way to filter out late fees separately from normal invoices. It would also be helpful to have a quick overview on the main dashboard of houses that are late in paying dues. Additionally, I believe the site permissions could be more comprehensive. While I would like to assign mass permissions to most users, I prefer to filter out specific individuals. It would be beneficial to have the ability to group specific homeowners and then assign or remove permissions for those groups.

“PayHOA helped us in many ways

Pros

PayHOA was effortless to integrate and incredibly intuitive for our members.

Cons

PAYHOA meets most of our accounting needs for our POA.

“All the bells and whistles without all the expense

Pros

Setting up was a breeze, and using it was a piece of cake. It simplifies communication and record keeping.

Cons

I haven't discovered a downside yet, but I'll continue searching.

“Helps us self manage

Pros

When we transitioned to self-managing our HOA a year ago, PayHOA made handling the accounting side of things a breeze.

Cons

We encountered some previous difficulties when emailing our user base, but those have been resolved.

“Great software

Pros

The ease of use is exceptional, with a very clear website. The customer service is fantastic.

Cons

I'm not a fan of the fact that checks cannot be scanned.

“Self-Directed HOA

Pros

It's user-friendly, offers accounting capabilities, and allows setting up violation templates for multiple uses. Every transaction entry can be accompanied by uploaded proof documents.

Cons

Transitioning from a full-service property management group to self-directing with PayHOA was initially intimidating, but there were no drawbacks to consider.

“Decent option for managing an HOA

Pros

PayHOA simplifies the management and maintenance of HOA membership, ownership, and communications. It also provides a convenient location to upload, manage, and maintain documents, eliminating the need for paper files and making relevant HOA documents easily accessible for the membership.

Cons

Exporting certain data is not as straightforward as I would prefer. At times, I have to manually compile information because it can't be included in an export, such as permissions and tags. Additionally, finding the export function is less intuitive than it could be.

“Every HOA should use this system

Pros

Managing each unit's monthly dues, changing ownership when a resident moves, and communicating with homeowners is a breeze. It also simplifies sending overdue notices and offers many other efficient features for HOA Treasurers and Secretaries.

Cons

The program is straightforward to use. I wouldn't make any changes.

“Perfect solution for our small community

Pros

PayHOA serves as a comprehensive solution for our 25-unit community, enabling us to eliminate $10,000 in property manager costs and empowering us to self-manage our HOA. It has truly been a game changer for us.

Cons

I don't have any complaints about PayHOA. My experience in the nearly two years of using it has been excellent.

“PAYHOA Campground

Pros

The communication features, unit payment tracking, and reporting capabilities are excellent.

Cons

It is not compatible with credit cards and does not provide downloadable banking information to facilitate reconciling.

“Great program

Pros

PayHOA significantly eases our work as an HOA, allowing us to focus primarily on addressing complaints.

Cons

There is nothing. I have used PayHOA as both a user and an admin, and it is excellent.

“PayHOA Rocks!!!!!!!

Pros

It's remarkably easy to use, and the price is very reasonable. The customer support is highly responsive and quick to address any inquiries.

Cons

I haven't encountered any drawbacks with PayHOA because it is incredibly user-friendly.

“Worth every penny

Pros

The simplicity and ease of setup and maintenance are remarkable.

Cons

I have no dislikes. It works flawlessly. I highly recommend it.

“Great software for managing HOA finances and tracking dues.

Pros

Tracking dues for our HOA members is a breeze with PayHOA. The automated email reminders for late payments have helped us ensure properties are paid up and on time.

Cons

The setup and integration with our bank had some initial challenges. Eventually, we removed the automatic link between our bank and PayHOA. It wasn't necessarily PayHOA's fault; it seemed to be issues with our bank. We opted for a manual method where we reconcile the accounts every month, which doesn't require much effort.

“PAYHOA the great solution to sel run HOA

Pros

Everything is straightforward and requires little thought to use effectively.

Cons

It would be beneficial to have better options for paying certain bills through ACH.

“Great product for our self managed HOA

Pros

There are numerous features we haven't explored yet, such as auto phone calls and newsletters, all conveniently available in one place. The system can be accessed by all board members, and the support provided is prompt and efficient.

Cons

There are some glitches when attempting to enter one email for multiple addresses. Initially, the double-entry accounting was confusing.

“Great for a self-managed HOA/POA

Pros

The software is user-friendly once you start working with it. The ability for our community owners to make requests to our committees and the Board is invaluable. The integration of accounting with our bank simplifies end-of-month reconciliations, and the "reports" section provides transparency on where the community's funds are being allocated. As a small POA, we used to spend $10,000 annually on external management. Now, the significant savings allow us to allocate our modest dues to the unique amenities that define our community.

Cons

Changing Board members every two years poses some difficulties in the accounting department. When I first started, I made some mistakes in the transactions section due to the learning curve. The previous Treasurer had only six months to work with the PayHOA staff to import everything from external accounts and ensure a smooth setup before I took over.

“Trusty way to automate billing

Pros

This product eliminates the need for manual email reminders, late payment fees, and restricts payment options.

Cons

The costs have increased more than I would prefer. Now, we have to pay (or make homeowners pay) for direct debit, which seems unreasonable.

“PayHOA for HOA management

Pros

Implementation is a breeze, and it automates most of the HOA management activities we previously outsourced.

Cons

We have been quite satisfied so far (21 months).

“PayHOA is perfect for our 400+ member POA

Pros

Having accounting and records management in one place is fantastic. I particularly appreciate the option to use PayHOA services for mailing annual invoices, saving me countless hours.

Cons

One feature I would like to see added is the ability to query the data, similar to an SQL database.

“PayHOA is an easy to use and efficient software

Pros

Having owners' information consolidated in one place and enabling them to make payments independently is incredibly convenient.

Cons

Occasionally, the support team takes longer than usual to answer my questions.

“HOA Review

Pros

It's incredibly user-friendly and manageable. Learning and teaching others is a breeze, with a low learning curve for fellow residents.

Cons

None come to mind. Coming from traditional paper documents and communications, this transition has been much needed.

“Great product value, easy to use, but may still be a bit glitchy.

Pros

It's intuitive for smaller organizations.

Cons

Sometimes, it feels like a beta version of the software was released before the final product was perfected.

“PayHoa Value

Pros

I can track payments daily and generate monthly reports for our HOA board. It also allows me to create and monitor our yearly budget.

Cons

Maintaining alignment with our bank has been problematic at times. I wish we could track savings accounts as well.

“Vaden

Pros

It's a great product, perfectly suited for our HOA, and incredibly convenient.

Cons

The implementation of new features can be slow at times.

“HOA Review of PayHOA

Pros

I was in search of software that encompassed work orders, accounting, communication, and maintenance tracking. PayHOA fulfilled all these requirements. The setup process was easy, although having more customization options would be beneficial. Nonetheless, it more than meets our needs. Homeowners can conveniently pay their fees online, which are then directly deposited into the bank.

Cons

It could benefit from more customization options, as well as an internal area where admins can store owner documents and information.