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softwarePayHOA Reviews
100 Reviews
Overall Rating
4.6
100 Reviews
Rating Distribution
5
(72)
4
(20)
3
(7)
2
(0)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
100 Reviews
Rating Distribution
5
(72)
4
(20)
3
(7)
2
(0)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
Excellent Software
Excellent Software
Pros
PayHOA offers numerous features that cater to various operational needs of my HOA. Updates are frequent, and any minor bugs I notice are usually fixed by the next time I use the software.
Cons
I used this platform for about a year for our HOA board, specifically for email communications, and I wish there were more features to protect board member privacy. It would be great to have more options to configure automated emails.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Real Estate, 1-10 employees
Less than a year
Sep 01, 2023
Cost effective association management and great customer service
Cost effective association management and great customer service
Pros
After a short learning period, I find the application fairly straightforward to use. It has greatly improved communication with our owners, which is crucial for our self-managing association. Recently, we switched to PayHOA's bookkeeping services, and the customer service was exceptional. I want to give a shout-out to the team for their expertise with the system.
Cons
Batch mailings through snail mail took longer than expected, but it could be due to the post office.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
David
Non-Profit Organization Management, 1-10 employees
Less than a year
Sep 01, 2023
We definitely made the right choice!
We definitely made the right choice!
Pros
Our search for a system like PayHOA was driven by the need to track units, owners, and renters, as well as offer online payment options. As a small self-managed building, we wanted a solution that was user-friendly, provided accounting capabilities, and offered excellent support. PayHOA fulfilled all our requirements, making it easy to locate information, and their quick responses to our questions were incredibly helpful.
Cons
While there are many features we don't utilize, the only downside is the limited accounting capabilities. We would like to set up vendors for invoicing and receiving payments without having to create fake units. Additionally, tenant requests for Google/Apple Pay are currently unavailable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carrie
Real Estate, 1-10 employees
More than a year
Sep 01, 2023
Easy to use - Adopt in minutes
Easy to use - Adopt in minutes
Pros
I absolutely loved how effortlessly I could use PayHOA. Within minutes, I imported my HOA's Excel spreadsheet directly into the software, making the transition seamless.
Cons
When I was importing my "units," it wasn't particularly easy to import payment history, which was a bit frustrating. However, I found it effortless to submit an enhancement request, and in the long term, not having that feature didn't significantly diminish its value.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Non-Profit Organization Management, 1-10 employees
Less than a year
Aug 01, 2023
Great product and easy to use
Great product and easy to use
Pros
PayHOA is a comprehensive solution that eliminates the need for other tools.
Cons
Dealing with accounts in collections is a bit challenging. There is a way to prevent those accounts from paying via the portal, but it's not the most ideal solution and can cause issues with the collection agency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pierette
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
Easy to use
Easy to use
Pros
It's straightforward to use and seamlessly integrates with my bank account.
Cons
The Google Maps feature is outdated, and it could benefit from additional features like community forums.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Alissa
Accounting, 1-10 employees
Less than a year
Aug 01, 2023
great
great
Pros
The platform is user-friendly and covers all our payment needs.
Cons
Sometimes, I find the templates a bit difficult to comprehend.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Charisse
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
PayHOA makes a self managing HOA possible
PayHOA makes a self managing HOA possible
Pros
The accounting, collections, and email platforms provided by PayHOA are excellent.
Cons
We didn't have a practical need to launch our own website through the PayHOA platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gary
Real Estate, 11-50 employees
Less than a year
Aug 01, 2023
Pleased with this product
Pleased with this product
Pros
As the treasurer, the account tracking for each resident, overall transactions, and budget reports have been incredibly helpful. I used to spend hours or even days maintaining this information, but now I can accomplish it in minutes on a regular basis!
Cons
It would be helpful if some of the budget reports had an option for more concise information.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Kemba
Non-Profit Organization Management, 1-10 employees
More than a year
Aug 01, 2023
Ideal program HOAs
Ideal program HOAs
Pros
PayHOA has played a crucial role in providing an easy platform for our homeowners to make monthly HOA payments and report any maintenance issues.
Cons
For my limited usage, the program suits my needs perfectly.
Ease of use
10
Value for money
2
Customer Support
2
Functionality
10
Peggy
Management Consulting, 11-50 employees
Less than a year
Aug 01, 2023
Outstanding Substitute for a Property Management Company
Outstanding Substitute for a Property Management Company
Pros
It enables us to store all our important HOA documents in one place and keep track of our homeowners and their yearly assessments.
Cons
There is nothing, in particular, that I find problematic. All the features we use are perfect for our requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bob
Management Consulting, 1-10 employees
More than a year
Aug 01, 2023
Good service, but customer service slipping
Good service, but customer service slipping
Pros
PayHOA offers a good price, has a great setup, and becomes easy to use once you understand its functionality. The interface is attractive for residents.
Cons
I used to receive prompt responses to my questions and requests, and the people at PayHOA were great to work with. However, recently, this hasn't been the case. I have a simple accounting statement request pending for nine months, and my customer service requests have been unanswered for over a month with minimal response.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
James
Real Estate, 11-50 employees
Less than a year
Aug 01, 2023
Great service
Great service
Pros
I particularly appreciate the auto-pay and document features.
Cons
There is no iPhone app available, and some features could be more user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aron
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
Mill Pond HOA
Mill Pond HOA
Pros
PayHOA significantly reduces the number of checks I need to take to the bank.
Cons
Unfortunately, the filter options cannot be saved, which becomes a significant time-waster when conducting searches. While columns can be customized, as soon as you click on a link, the filters reset.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Matthew
Public Relations and Communications, 1-10 employees
Less than a year
Aug 01, 2023
Efficient and excellent service from PayHOA
Efficient and excellent service from PayHOA
Pros
Managing HOA business is a breeze with PayHOA. The functionality and user-friendliness benefit both administrators and members.
Cons
All the documents are stored in one section. It would be beneficial if I could attach a document to a specific unit without it appearing alongside unrelated documents.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Edward
Management Consulting, 1-10 employees
Less than a year
Aug 01, 2023
Ease of use and lots of data
Ease of use and lots of data
Pros
The software showcases a wealth of data and is easy to navigate. It allows quick access to important information.
Cons
I feel like the reporting function could be made more user-friendly with additional options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Denise
Individual & Family Services, 1-10 employees
Less than a year
Aug 01, 2023
Satisfied user at Lago Bello Brownsville
Satisfied user at Lago Bello Brownsville
Pros
Programming payments is straightforward, and I receive immediate feedback.
Cons
Everything works well, and I haven't encountered any issues whatsoever.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leopoldo
Food Production, 1-10 employees
More than a year
Aug 01, 2023
Small Sub HOA
Small Sub HOA
Pros
The financial tools provided are perfect for our HOA, which consists of 36 homes. The request tools make it easy to manage typical HOA needs, and the custom reporting capabilities generally meet our requirements.
Cons
The People view could benefit from added flexibility. It would be good to allow residents to see contact information without revealing other residents' financial status.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Phil
Mechanical or Industrial Engineering, 1-10 employees
More than a year
Aug 01, 2023
PayHOA Review by Small HOA Board
PayHOA Review by Small HOA Board
Pros
The payment processing module automates a previously tedious manual process.
Cons
I can't think of anything I dislike about the platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Timothy
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
PayHOA for a 4 Unit Condo in Puerto Vallarta Mexico
PayHOA for a 4 Unit Condo in Puerto Vallarta Mexico
Pros
So far, I have only used the Invoicing and Payment module, which is easy to use and offers a wide range of functionality. When the developer hands over the building to us in November 2023, I look forward to utilizing all the other modules. The main challenge will be integrating a Mexican bank into the system. However, PayHOA handles Pesos just like they are dollars, using the "$" symbol.
Cons
How can we adapt it to handle a Mexican Bank? Although PayHOA wasn't originally designed for foreign countries, there is a simple workaround to trick the system into accepting a Mexican Bank, even if we don't utilize any functions like online payments or vendor payments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Don
Hospitality, 1-10 employees
Less than a year
Aug 01, 2023
How far is software for our smaller condo association management
How far is software for our smaller condo association management
Pros
PayHOA has simplified the process of collecting individual condo dues, issuing invoices, and addressing necessary citations for our organization. It saves time and effort.
Cons
The transition was a bit rocky, and it didn't flow as smoothly as expected. However, once we dedicated time to learn it, we found it to be useful.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Jodi
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
A Game-Changer for HOA Management - PayHOA
A Game-Changer for HOA Management - PayHOA
Pros
Over the past year, I have been using PayHOA, and I must say I'm genuinely impressed with the seamless experience it provides for managing our homeowners association (HOA). This web-based portal has revolutionized our community affairs, making communication, financial tracking, and administrative tasks incredibly easy.
Cons
The processing time for checks could be improved. I understand that PayHOA relies on a third-party vendor for check processing, but having a tighter service level agreement (SLA) with them would be great.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arun Kumar
Non-Profit Organization Management, 1-10 employees
Less than a year
Aug 01, 2023
Property Management Made Easy
Property Management Made Easy
Pros
I appreciate how PayHOA allows me to streamline HOA dues with associated fees. Once set up, everything runs on autopilot, generating monthly invoices and late fees when applicable. I can create a whole year's worth of invoices, and PayHOA takes care of the rest.
Cons
I wish the website feature was more affordable. It would be amazing to have a property website linked to PayHOA, but the costs prevent us from integrating our existing site.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shelby
Real Estate, 1-10 employees
More than a year
Aug 01, 2023
PayHOA fan
PayHOA fan
Pros
PayHOA is an incredibly user-friendly product with excellent support!
Cons
There is a need for more options in reports, such as the ability to email vendors directly from the portal or add custom fields to emails or reports. It takes a while to implement changes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mitch
Non-Profit Organization Management, 1-10 employees
More than a year
Aug 01, 2023
PayHOA is a great product, but could use some more tweaking
PayHOA is a great product, but could use some more tweaking
Pros
Navigating around the website is effortless, and its intuitive design allows me to grant admin access to others. Within a few hours, they can grasp the site's functionality, making specific training tasks easier to manage and complete.
Cons
The invoice system still needs some refinement. I would like a way to filter out late fees separately from normal invoices. It would also be helpful to have a quick overview on the main dashboard of houses that are late in paying dues. Additionally, I believe the site permissions could be more comprehensive. While I would like to assign mass permissions to most users, I prefer to filter out specific individuals. It would be beneficial to have the ability to group specific homeowners and then assign or remove permissions for those groups.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Erik
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
PayHOA helped us in many ways
PayHOA helped us in many ways
Pros
PayHOA was effortless to integrate and incredibly intuitive for our members.
Cons
PAYHOA meets most of our accounting needs for our POA.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marcella
Accounting, 1-10 employees
Less than a year
Aug 01, 2023
All the bells and whistles without all the expense
All the bells and whistles without all the expense
Pros
Setting up was a breeze, and using it was a piece of cake. It simplifies communication and record keeping.
Cons
I haven't discovered a downside yet, but I'll continue searching.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Justin
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
Helps us self manage
Helps us self manage
Pros
When we transitioned to self-managing our HOA a year ago, PayHOA made handling the accounting side of things a breeze.
Cons
We encountered some previous difficulties when emailing our user base, but those have been resolved.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Anonymous
N/A, 1-10 employees
Less than a year
Aug 01, 2023
Great software
Great software
Pros
The ease of use is exceptional, with a very clear website. The customer service is fantastic.
Cons
I'm not a fan of the fact that checks cannot be scanned.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rivkee
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
Self-Directed HOA
Self-Directed HOA
Pros
It's user-friendly, offers accounting capabilities, and allows setting up violation templates for multiple uses. Every transaction entry can be accompanied by uploaded proof documents.
Cons
Transitioning from a full-service property management group to self-directing with PayHOA was initially intimidating, but there were no drawbacks to consider.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anita
Non-Profit Organization Management, 1-10 employees
Less than a year
Aug 01, 2023
Decent option for managing an HOA
Decent option for managing an HOA
Pros
PayHOA simplifies the management and maintenance of HOA membership, ownership, and communications. It also provides a convenient location to upload, manage, and maintain documents, eliminating the need for paper files and making relevant HOA documents easily accessible for the membership.
Cons
Exporting certain data is not as straightforward as I would prefer. At times, I have to manually compile information because it can't be included in an export, such as permissions and tags. Additionally, finding the export function is less intuitive than it could be.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Julie
Information Technology and Services, 51-100 employees
Less than a year
Aug 01, 2023
Every HOA should use this system
Every HOA should use this system
Pros
Managing each unit's monthly dues, changing ownership when a resident moves, and communicating with homeowners is a breeze. It also simplifies sending overdue notices and offers many other efficient features for HOA Treasurers and Secretaries.
Cons
The program is straightforward to use. I wouldn't make any changes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sharon
Public Relations and Communications, 1-10 employees
More than a year
Aug 01, 2023
Perfect solution for our small community
Perfect solution for our small community
Pros
PayHOA serves as a comprehensive solution for our 25-unit community, enabling us to eliminate $10,000 in property manager costs and empowering us to self-manage our HOA. It has truly been a game changer for us.
Cons
I don't have any complaints about PayHOA. My experience in the nearly two years of using it has been excellent.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jordan
Facilities Services, 1-10 employees
Less than a year
Aug 01, 2023
PAYHOA Campground
PAYHOA Campground
Pros
The communication features, unit payment tracking, and reporting capabilities are excellent.
Cons
It is not compatible with credit cards and does not provide downloadable banking information to facilitate reconciling.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Bonny
Non-Profit Organization Management, 11-50 employees
Less than a year
Aug 01, 2023
Great program
Great program
Pros
PayHOA significantly eases our work as an HOA, allowing us to focus primarily on addressing complaints.
Cons
There is nothing. I have used PayHOA as both a user and an admin, and it is excellent.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marie
Accounting, 1-10 employees
Less than a year
Aug 01, 2023
PayHOA Rocks!!!!!!!
PayHOA Rocks!!!!!!!
Pros
It's remarkably easy to use, and the price is very reasonable. The customer support is highly responsive and quick to address any inquiries.
Cons
I haven't encountered any drawbacks with PayHOA because it is incredibly user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Non-Profit Organization Management, 1-10 employees
More than a year
Aug 01, 2023
Worth every penny
Worth every penny
Pros
The simplicity and ease of setup and maintenance are remarkable.
Cons
I have no dislikes. It works flawlessly. I highly recommend it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dwayne
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
Great software for managing HOA finances and tracking dues.
Great software for managing HOA finances and tracking dues.
Pros
Tracking dues for our HOA members is a breeze with PayHOA. The automated email reminders for late payments have helped us ensure properties are paid up and on time.
Cons
The setup and integration with our bank had some initial challenges. Eventually, we removed the automatic link between our bank and PayHOA. It wasn't necessarily PayHOA's fault; it seemed to be issues with our bank. We opted for a manual method where we reconcile the accounts every month, which doesn't require much effort.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Tucker
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
PAYHOA the great solution to sel run HOA
PAYHOA the great solution to sel run HOA
Pros
Everything is straightforward and requires little thought to use effectively.
Cons
It would be beneficial to have better options for paying certain bills through ACH.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Michael
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
Great product for our self managed HOA
Great product for our self managed HOA
Pros
There are numerous features we haven't explored yet, such as auto phone calls and newsletters, all conveniently available in one place. The system can be accessed by all board members, and the support provided is prompt and efficient.
Cons
There are some glitches when attempting to enter one email for multiple addresses. Initially, the double-entry accounting was confusing.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Lisa
Accounting, 1-10 employees
Less than a year
Aug 01, 2023
Great for a self-managed HOA/POA
Great for a self-managed HOA/POA
Pros
The software is user-friendly once you start working with it. The ability for our community owners to make requests to our committees and the Board is invaluable. The integration of accounting with our bank simplifies end-of-month reconciliations, and the "reports" section provides transparency on where the community's funds are being allocated. As a small POA, we used to spend $10,000 annually on external management. Now, the significant savings allow us to allocate our modest dues to the unique amenities that define our community.
Cons
Changing Board members every two years poses some difficulties in the accounting department. When I first started, I made some mistakes in the transactions section due to the learning curve. The previous Treasurer had only six months to work with the PayHOA staff to import everything from external accounts and ensure a smooth setup before I took over.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dolores
Real Estate, 11-50 employees
More than a year
Aug 01, 2023
Trusty way to automate billing
Trusty way to automate billing
Pros
This product eliminates the need for manual email reminders, late payment fees, and restricts payment options.
Cons
The costs have increased more than I would prefer. Now, we have to pay (or make homeowners pay) for direct debit, which seems unreasonable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeffrey
Recreational Facilities and Services, 1-10 employees
Less than a year
Aug 01, 2023
PayHOA for HOA management
PayHOA for HOA management
Pros
Implementation is a breeze, and it automates most of the HOA management activities we previously outsourced.
Cons
We have been quite satisfied so far (21 months).
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ralph
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
PayHOA is perfect for our 400+ member POA
PayHOA is perfect for our 400+ member POA
Pros
Having accounting and records management in one place is fantastic. I particularly appreciate the option to use PayHOA services for mailing annual invoices, saving me countless hours.
Cons
One feature I would like to see added is the ability to query the data, similar to an SQL database.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sue
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
PayHOA is an easy to use and efficient software
PayHOA is an easy to use and efficient software
Pros
Having owners' information consolidated in one place and enabling them to make payments independently is incredibly convenient.
Cons
Occasionally, the support team takes longer than usual to answer my questions.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Maryann
Non-Profit Organization Management, 1-10 employees
Less than a year
Aug 01, 2023
HOA Review
HOA Review
Pros
It's incredibly user-friendly and manageable. Learning and teaching others is a breeze, with a low learning curve for fellow residents.
Cons
None come to mind. Coming from traditional paper documents and communications, this transition has been much needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lindsay
Public Relations and Communications, 51-100 employees
Less than a year
Aug 01, 2023
Great product value, easy to use, but may still be a bit glitchy.
Great product value, easy to use, but may still be a bit glitchy.
Pros
It's intuitive for smaller organizations.
Cons
Sometimes, it feels like a beta version of the software was released before the final product was perfected.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
James
Non-Profit Organization Management, 1-10 employees
Less than a year
Aug 01, 2023
PayHoa Value
PayHoa Value
Pros
I can track payments daily and generate monthly reports for our HOA board. It also allows me to create and monitor our yearly budget.
Cons
Maintaining alignment with our bank has been problematic at times. I wish we could track savings accounts as well.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Burt
Real Estate, 1-10 employees
More than a year
Aug 01, 2023
Vaden
Vaden
Pros
It's a great product, perfectly suited for our HOA, and incredibly convenient.
Cons
The implementation of new features can be slow at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marty
Non-Profit Organization Management, 1-10 employees
More than a year
Aug 01, 2023
HOA Review of PayHOA
HOA Review of PayHOA
Pros
I was in search of software that encompassed work orders, accounting, communication, and maintenance tracking. PayHOA fulfilled all these requirements. The setup process was easy, although having more customization options would be beneficial. Nonetheless, it more than meets our needs. Homeowners can conveniently pay their fees online, which are then directly deposited into the bank.
Cons
It could benefit from more customization options, as well as an internal area where admins can store owner documents and information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tricia
Non-Profit Organization Management, 1-10 employees
Less than a year
Aug 01, 2023
Filters
Excellent Software
Excellent Software
Pros
PayHOA offers numerous features that cater to various operational needs of my HOA. Updates are frequent, and any minor bugs I notice are usually fixed by the next time I use the software.
Cons
I used this platform for about a year for our HOA board, specifically for email communications, and I wish there were more features to protect board member privacy. It would be great to have more options to configure automated emails.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Real Estate, 1-10 employees
Less than a year
Sep 01, 2023
Cost effective association management and great customer service
Cost effective association management and great customer service
Pros
After a short learning period, I find the application fairly straightforward to use. It has greatly improved communication with our owners, which is crucial for our self-managing association. Recently, we switched to PayHOA's bookkeeping services, and the customer service was exceptional. I want to give a shout-out to the team for their expertise with the system.
Cons
Batch mailings through snail mail took longer than expected, but it could be due to the post office.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
David
Non-Profit Organization Management, 1-10 employees
Less than a year
Sep 01, 2023
We definitely made the right choice!
We definitely made the right choice!
Pros
Our search for a system like PayHOA was driven by the need to track units, owners, and renters, as well as offer online payment options. As a small self-managed building, we wanted a solution that was user-friendly, provided accounting capabilities, and offered excellent support. PayHOA fulfilled all our requirements, making it easy to locate information, and their quick responses to our questions were incredibly helpful.
Cons
While there are many features we don't utilize, the only downside is the limited accounting capabilities. We would like to set up vendors for invoicing and receiving payments without having to create fake units. Additionally, tenant requests for Google/Apple Pay are currently unavailable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carrie
Real Estate, 1-10 employees
More than a year
Sep 01, 2023
Easy to use - Adopt in minutes
Easy to use - Adopt in minutes
Pros
I absolutely loved how effortlessly I could use PayHOA. Within minutes, I imported my HOA's Excel spreadsheet directly into the software, making the transition seamless.
Cons
When I was importing my "units," it wasn't particularly easy to import payment history, which was a bit frustrating. However, I found it effortless to submit an enhancement request, and in the long term, not having that feature didn't significantly diminish its value.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Non-Profit Organization Management, 1-10 employees
Less than a year
Aug 01, 2023
Great product and easy to use
Great product and easy to use
Pros
PayHOA is a comprehensive solution that eliminates the need for other tools.
Cons
Dealing with accounts in collections is a bit challenging. There is a way to prevent those accounts from paying via the portal, but it's not the most ideal solution and can cause issues with the collection agency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pierette
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
Easy to use
Easy to use
Pros
It's straightforward to use and seamlessly integrates with my bank account.
Cons
The Google Maps feature is outdated, and it could benefit from additional features like community forums.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Alissa
Accounting, 1-10 employees
Less than a year
Aug 01, 2023
great
great
Pros
The platform is user-friendly and covers all our payment needs.
Cons
Sometimes, I find the templates a bit difficult to comprehend.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Charisse
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
PayHOA makes a self managing HOA possible
PayHOA makes a self managing HOA possible
Pros
The accounting, collections, and email platforms provided by PayHOA are excellent.
Cons
We didn't have a practical need to launch our own website through the PayHOA platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gary
Real Estate, 11-50 employees
Less than a year
Aug 01, 2023
Pleased with this product
Pleased with this product
Pros
As the treasurer, the account tracking for each resident, overall transactions, and budget reports have been incredibly helpful. I used to spend hours or even days maintaining this information, but now I can accomplish it in minutes on a regular basis!
Cons
It would be helpful if some of the budget reports had an option for more concise information.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Kemba
Non-Profit Organization Management, 1-10 employees
More than a year
Aug 01, 2023
Ideal program HOAs
Ideal program HOAs
Pros
PayHOA has played a crucial role in providing an easy platform for our homeowners to make monthly HOA payments and report any maintenance issues.
Cons
For my limited usage, the program suits my needs perfectly.
Ease of use
10
Value for money
2
Customer Support
2
Functionality
10
Peggy
Management Consulting, 11-50 employees
Less than a year
Aug 01, 2023
Outstanding Substitute for a Property Management Company
Outstanding Substitute for a Property Management Company
Pros
It enables us to store all our important HOA documents in one place and keep track of our homeowners and their yearly assessments.
Cons
There is nothing, in particular, that I find problematic. All the features we use are perfect for our requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bob
Management Consulting, 1-10 employees
More than a year
Aug 01, 2023
Good service, but customer service slipping
Good service, but customer service slipping
Pros
PayHOA offers a good price, has a great setup, and becomes easy to use once you understand its functionality. The interface is attractive for residents.
Cons
I used to receive prompt responses to my questions and requests, and the people at PayHOA were great to work with. However, recently, this hasn't been the case. I have a simple accounting statement request pending for nine months, and my customer service requests have been unanswered for over a month with minimal response.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
James
Real Estate, 11-50 employees
Less than a year
Aug 01, 2023
Great service
Great service
Pros
I particularly appreciate the auto-pay and document features.
Cons
There is no iPhone app available, and some features could be more user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aron
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
Mill Pond HOA
Mill Pond HOA
Pros
PayHOA significantly reduces the number of checks I need to take to the bank.
Cons
Unfortunately, the filter options cannot be saved, which becomes a significant time-waster when conducting searches. While columns can be customized, as soon as you click on a link, the filters reset.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Matthew
Public Relations and Communications, 1-10 employees
Less than a year
Aug 01, 2023
Efficient and excellent service from PayHOA
Efficient and excellent service from PayHOA
Pros
Managing HOA business is a breeze with PayHOA. The functionality and user-friendliness benefit both administrators and members.
Cons
All the documents are stored in one section. It would be beneficial if I could attach a document to a specific unit without it appearing alongside unrelated documents.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Edward
Management Consulting, 1-10 employees
Less than a year
Aug 01, 2023
Ease of use and lots of data
Ease of use and lots of data
Pros
The software showcases a wealth of data and is easy to navigate. It allows quick access to important information.
Cons
I feel like the reporting function could be made more user-friendly with additional options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Denise
Individual & Family Services, 1-10 employees
Less than a year
Aug 01, 2023
Satisfied user at Lago Bello Brownsville
Satisfied user at Lago Bello Brownsville
Pros
Programming payments is straightforward, and I receive immediate feedback.
Cons
Everything works well, and I haven't encountered any issues whatsoever.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leopoldo
Food Production, 1-10 employees
More than a year
Aug 01, 2023
Small Sub HOA
Small Sub HOA
Pros
The financial tools provided are perfect for our HOA, which consists of 36 homes. The request tools make it easy to manage typical HOA needs, and the custom reporting capabilities generally meet our requirements.
Cons
The People view could benefit from added flexibility. It would be good to allow residents to see contact information without revealing other residents' financial status.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Phil
Mechanical or Industrial Engineering, 1-10 employees
More than a year
Aug 01, 2023
PayHOA Review by Small HOA Board
PayHOA Review by Small HOA Board
Pros
The payment processing module automates a previously tedious manual process.
Cons
I can't think of anything I dislike about the platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Timothy
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
PayHOA for a 4 Unit Condo in Puerto Vallarta Mexico
PayHOA for a 4 Unit Condo in Puerto Vallarta Mexico
Pros
So far, I have only used the Invoicing and Payment module, which is easy to use and offers a wide range of functionality. When the developer hands over the building to us in November 2023, I look forward to utilizing all the other modules. The main challenge will be integrating a Mexican bank into the system. However, PayHOA handles Pesos just like they are dollars, using the "$" symbol.
Cons
How can we adapt it to handle a Mexican Bank? Although PayHOA wasn't originally designed for foreign countries, there is a simple workaround to trick the system into accepting a Mexican Bank, even if we don't utilize any functions like online payments or vendor payments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Don
Hospitality, 1-10 employees
Less than a year
Aug 01, 2023
How far is software for our smaller condo association management
How far is software for our smaller condo association management
Pros
PayHOA has simplified the process of collecting individual condo dues, issuing invoices, and addressing necessary citations for our organization. It saves time and effort.
Cons
The transition was a bit rocky, and it didn't flow as smoothly as expected. However, once we dedicated time to learn it, we found it to be useful.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Jodi
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
A Game-Changer for HOA Management - PayHOA
A Game-Changer for HOA Management - PayHOA
Pros
Over the past year, I have been using PayHOA, and I must say I'm genuinely impressed with the seamless experience it provides for managing our homeowners association (HOA). This web-based portal has revolutionized our community affairs, making communication, financial tracking, and administrative tasks incredibly easy.
Cons
The processing time for checks could be improved. I understand that PayHOA relies on a third-party vendor for check processing, but having a tighter service level agreement (SLA) with them would be great.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arun Kumar
Non-Profit Organization Management, 1-10 employees
Less than a year
Aug 01, 2023
Property Management Made Easy
Property Management Made Easy
Pros
I appreciate how PayHOA allows me to streamline HOA dues with associated fees. Once set up, everything runs on autopilot, generating monthly invoices and late fees when applicable. I can create a whole year's worth of invoices, and PayHOA takes care of the rest.
Cons
I wish the website feature was more affordable. It would be amazing to have a property website linked to PayHOA, but the costs prevent us from integrating our existing site.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shelby
Real Estate, 1-10 employees
More than a year
Aug 01, 2023
PayHOA fan
PayHOA fan
Pros
PayHOA is an incredibly user-friendly product with excellent support!
Cons
There is a need for more options in reports, such as the ability to email vendors directly from the portal or add custom fields to emails or reports. It takes a while to implement changes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mitch
Non-Profit Organization Management, 1-10 employees
More than a year
Aug 01, 2023
PayHOA is a great product, but could use some more tweaking
PayHOA is a great product, but could use some more tweaking
Pros
Navigating around the website is effortless, and its intuitive design allows me to grant admin access to others. Within a few hours, they can grasp the site's functionality, making specific training tasks easier to manage and complete.
Cons
The invoice system still needs some refinement. I would like a way to filter out late fees separately from normal invoices. It would also be helpful to have a quick overview on the main dashboard of houses that are late in paying dues. Additionally, I believe the site permissions could be more comprehensive. While I would like to assign mass permissions to most users, I prefer to filter out specific individuals. It would be beneficial to have the ability to group specific homeowners and then assign or remove permissions for those groups.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Erik
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
PayHOA helped us in many ways
PayHOA helped us in many ways
Pros
PayHOA was effortless to integrate and incredibly intuitive for our members.
Cons
PAYHOA meets most of our accounting needs for our POA.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marcella
Accounting, 1-10 employees
Less than a year
Aug 01, 2023
All the bells and whistles without all the expense
All the bells and whistles without all the expense
Pros
Setting up was a breeze, and using it was a piece of cake. It simplifies communication and record keeping.
Cons
I haven't discovered a downside yet, but I'll continue searching.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Justin
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
Helps us self manage
Helps us self manage
Pros
When we transitioned to self-managing our HOA a year ago, PayHOA made handling the accounting side of things a breeze.
Cons
We encountered some previous difficulties when emailing our user base, but those have been resolved.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Anonymous
N/A, 1-10 employees
Less than a year
Aug 01, 2023
Great software
Great software
Pros
The ease of use is exceptional, with a very clear website. The customer service is fantastic.
Cons
I'm not a fan of the fact that checks cannot be scanned.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rivkee
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
Self-Directed HOA
Self-Directed HOA
Pros
It's user-friendly, offers accounting capabilities, and allows setting up violation templates for multiple uses. Every transaction entry can be accompanied by uploaded proof documents.
Cons
Transitioning from a full-service property management group to self-directing with PayHOA was initially intimidating, but there were no drawbacks to consider.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anita
Non-Profit Organization Management, 1-10 employees
Less than a year
Aug 01, 2023
Decent option for managing an HOA
Decent option for managing an HOA
Pros
PayHOA simplifies the management and maintenance of HOA membership, ownership, and communications. It also provides a convenient location to upload, manage, and maintain documents, eliminating the need for paper files and making relevant HOA documents easily accessible for the membership.
Cons
Exporting certain data is not as straightforward as I would prefer. At times, I have to manually compile information because it can't be included in an export, such as permissions and tags. Additionally, finding the export function is less intuitive than it could be.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Julie
Information Technology and Services, 51-100 employees
Less than a year
Aug 01, 2023
Every HOA should use this system
Every HOA should use this system
Pros
Managing each unit's monthly dues, changing ownership when a resident moves, and communicating with homeowners is a breeze. It also simplifies sending overdue notices and offers many other efficient features for HOA Treasurers and Secretaries.
Cons
The program is straightforward to use. I wouldn't make any changes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sharon
Public Relations and Communications, 1-10 employees
More than a year
Aug 01, 2023
Perfect solution for our small community
Perfect solution for our small community
Pros
PayHOA serves as a comprehensive solution for our 25-unit community, enabling us to eliminate $10,000 in property manager costs and empowering us to self-manage our HOA. It has truly been a game changer for us.
Cons
I don't have any complaints about PayHOA. My experience in the nearly two years of using it has been excellent.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jordan
Facilities Services, 1-10 employees
Less than a year
Aug 01, 2023
PAYHOA Campground
PAYHOA Campground
Pros
The communication features, unit payment tracking, and reporting capabilities are excellent.
Cons
It is not compatible with credit cards and does not provide downloadable banking information to facilitate reconciling.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Bonny
Non-Profit Organization Management, 11-50 employees
Less than a year
Aug 01, 2023
Great program
Great program
Pros
PayHOA significantly eases our work as an HOA, allowing us to focus primarily on addressing complaints.
Cons
There is nothing. I have used PayHOA as both a user and an admin, and it is excellent.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marie
Accounting, 1-10 employees
Less than a year
Aug 01, 2023
PayHOA Rocks!!!!!!!
PayHOA Rocks!!!!!!!
Pros
It's remarkably easy to use, and the price is very reasonable. The customer support is highly responsive and quick to address any inquiries.
Cons
I haven't encountered any drawbacks with PayHOA because it is incredibly user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Non-Profit Organization Management, 1-10 employees
More than a year
Aug 01, 2023
Worth every penny
Worth every penny
Pros
The simplicity and ease of setup and maintenance are remarkable.
Cons
I have no dislikes. It works flawlessly. I highly recommend it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dwayne
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
Great software for managing HOA finances and tracking dues.
Great software for managing HOA finances and tracking dues.
Pros
Tracking dues for our HOA members is a breeze with PayHOA. The automated email reminders for late payments have helped us ensure properties are paid up and on time.
Cons
The setup and integration with our bank had some initial challenges. Eventually, we removed the automatic link between our bank and PayHOA. It wasn't necessarily PayHOA's fault; it seemed to be issues with our bank. We opted for a manual method where we reconcile the accounts every month, which doesn't require much effort.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Tucker
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
PAYHOA the great solution to sel run HOA
PAYHOA the great solution to sel run HOA
Pros
Everything is straightforward and requires little thought to use effectively.
Cons
It would be beneficial to have better options for paying certain bills through ACH.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Michael
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
Great product for our self managed HOA
Great product for our self managed HOA
Pros
There are numerous features we haven't explored yet, such as auto phone calls and newsletters, all conveniently available in one place. The system can be accessed by all board members, and the support provided is prompt and efficient.
Cons
There are some glitches when attempting to enter one email for multiple addresses. Initially, the double-entry accounting was confusing.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Lisa
Accounting, 1-10 employees
Less than a year
Aug 01, 2023
Great for a self-managed HOA/POA
Great for a self-managed HOA/POA
Pros
The software is user-friendly once you start working with it. The ability for our community owners to make requests to our committees and the Board is invaluable. The integration of accounting with our bank simplifies end-of-month reconciliations, and the "reports" section provides transparency on where the community's funds are being allocated. As a small POA, we used to spend $10,000 annually on external management. Now, the significant savings allow us to allocate our modest dues to the unique amenities that define our community.
Cons
Changing Board members every two years poses some difficulties in the accounting department. When I first started, I made some mistakes in the transactions section due to the learning curve. The previous Treasurer had only six months to work with the PayHOA staff to import everything from external accounts and ensure a smooth setup before I took over.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dolores
Real Estate, 11-50 employees
More than a year
Aug 01, 2023
Trusty way to automate billing
Trusty way to automate billing
Pros
This product eliminates the need for manual email reminders, late payment fees, and restricts payment options.
Cons
The costs have increased more than I would prefer. Now, we have to pay (or make homeowners pay) for direct debit, which seems unreasonable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeffrey
Recreational Facilities and Services, 1-10 employees
Less than a year
Aug 01, 2023
PayHOA for HOA management
PayHOA for HOA management
Pros
Implementation is a breeze, and it automates most of the HOA management activities we previously outsourced.
Cons
We have been quite satisfied so far (21 months).
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ralph
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
PayHOA is perfect for our 400+ member POA
PayHOA is perfect for our 400+ member POA
Pros
Having accounting and records management in one place is fantastic. I particularly appreciate the option to use PayHOA services for mailing annual invoices, saving me countless hours.
Cons
One feature I would like to see added is the ability to query the data, similar to an SQL database.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sue
Real Estate, 1-10 employees
Less than a year
Aug 01, 2023
PayHOA is an easy to use and efficient software
PayHOA is an easy to use and efficient software
Pros
Having owners' information consolidated in one place and enabling them to make payments independently is incredibly convenient.
Cons
Occasionally, the support team takes longer than usual to answer my questions.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Maryann
Non-Profit Organization Management, 1-10 employees
Less than a year
Aug 01, 2023
HOA Review
HOA Review
Pros
It's incredibly user-friendly and manageable. Learning and teaching others is a breeze, with a low learning curve for fellow residents.
Cons
None come to mind. Coming from traditional paper documents and communications, this transition has been much needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lindsay
Public Relations and Communications, 51-100 employees
Less than a year
Aug 01, 2023
Great product value, easy to use, but may still be a bit glitchy.
Great product value, easy to use, but may still be a bit glitchy.
Pros
It's intuitive for smaller organizations.
Cons
Sometimes, it feels like a beta version of the software was released before the final product was perfected.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
James
Non-Profit Organization Management, 1-10 employees
Less than a year
Aug 01, 2023
PayHoa Value
PayHoa Value
Pros
I can track payments daily and generate monthly reports for our HOA board. It also allows me to create and monitor our yearly budget.
Cons
Maintaining alignment with our bank has been problematic at times. I wish we could track savings accounts as well.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Burt
Real Estate, 1-10 employees
More than a year
Aug 01, 2023
Vaden
Vaden
Pros
It's a great product, perfectly suited for our HOA, and incredibly convenient.
Cons
The implementation of new features can be slow at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marty
Non-Profit Organization Management, 1-10 employees
More than a year
Aug 01, 2023
HOA Review of PayHOA
HOA Review of PayHOA
Pros
I was in search of software that encompassed work orders, accounting, communication, and maintenance tracking. PayHOA fulfilled all these requirements. The setup process was easy, although having more customization options would be beneficial. Nonetheless, it more than meets our needs. Homeowners can conveniently pay their fees online, which are then directly deposited into the bank.
Cons
It could benefit from more customization options, as well as an internal area where admins can store owner documents and information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tricia
Non-Profit Organization Management, 1-10 employees
Less than a year
Aug 01, 2023