SimplifyEm

SimplifyEm Reviews

121 Reviews

Overall Rating

4

121 Reviews

Rating Distribution

5

star

(56)

4

star

(35)

3

star

(13)

2

star

(5)

1

star

(12)

Satisfaction Score

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

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Filters

Worst Property Management System Ever
Pros

Personally, I found it to be outdated with no real customer support, and difficult to navigate simple management tasks.

Cons

The entire system When I needed help, support promptly responded to my email regarding the issue.

Ease of use

4

Value for money

4

Customer Support

4

Functionality

5

Tiffany

Real Estate, 1-10 employees

Less than a year

Dec 01, 2023

Simplifyem rates so so
Pros

It's fairly easy for me to input my monthly rental numbers.

Cons

Unfortunately, there isn't an app available for myself or my tenants to make payments via phone.

Ease of use

7

Value for money

7

Customer Support

10

Functionality

7

Kenneth

Real Estate, 1-10 employees

Less than 6 months

Jun 01, 2023

Not satisfied with product
Pros

Initially, the company appears professional, but their true approach becomes evident when you try to cancel.

Cons

It's not very userfriendly. I registered and paid for a 2year subscription, only to realize within 6 months that it's an inferior product. I canceled, but I didn't receive any credit upon cancellation. I will make sure to share this experience as it reflects very poorly on their business.

Ease of use

4

Value for money

5

Customer Support

4

Functionality

5

Do

Real Estate, 1-10 employees

Less than 6 months

Mar 01, 2023

Outstanding Experience
Pros

The software is user friendly, and the customer support team always responds quickly and provides me with helpful answers to my questions.

Cons

So far, I haven't faced any difficulties with the software.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Sofia

Real Estate, 1-10 employees

Less than a year

Dec 01, 2022

Worse Management Software
Pros

In my experience of working with the software for a year, I was extremely disappointed. It's incredibly outdated and challenging to navigate, and the customer service is very poor.

Cons

Most features don't work as expected. Both tenants and vendors encountered issues accessing portals. There is no communication through the system, and everything needs to be manually entered. Instead of actually using the system, we spent more time trying to figure out how to use it.

Ease of use

4

Value for money

3

Customer Support

4

Functionality

4

Tiffany

Real Estate, 1-10 employees

Less than a year

Dec 01, 2022

SimplifyEm is valuable service for a low cost.
Pros

I thoroughly enjoy using the software for tenant processing and rent collection. It's secure, quick, and easy to handle.

Cons

The website has numerous sections for managing real estate properties, so on rare occasions, I forget where to go if I haven't used a particular feature frequently. However, SimplifyEm support has been incredibly helpful.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Debra

Real Estate, 1-10 employees

More than a year

Oct 01, 2022

Satisfied customer
Pros

I appreciate its simplicity of use, and the updates or additional products sent via email. The customer service is also commendable.

Cons

Up to this point, I haven't found any flaws. It covers everything I need.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Keith

Real Estate, 1-10 employees

Less than 6 months

Jun 01, 2022

SimplifyEm - Great support for newcomers to property mgmt
Pros

The standout aspect for me has been their customer support. I have had numerous questions and made some mistakes while setting up my first property. The Simplifyem staff has been excellent in providing guidance, especially Alex, who has been patient and immensely helpful!

Cons

There have been a couple of situations where I felt there could have been easier ways to resolve or reverse some poor choices during setup.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Margot

Real Estate, 1-10 employees

Less than 6 months

May 01, 2022

It is a good software for a very small property management company
Pros

The simplicity of use and the straightforward user interface make it easy for me.

Cons

The user interface feels outdated and lacks userfriendliness.

Ease of use

7

Value for money

7

Customer Support

7

Functionality

4

Ch

Real Estate, 11-50 employees

Less than 6 months

Apr 01, 2022

Best property management software in the market
Pros

I personally find it very user friendly. It helps me stay organized with rent collections, and data entry is much easier compared to other applications I've used. I recently started using their online application, online leases, and tenant screening service, and integrating them with my existing process was a breeze. Setting up online rent collections was also straightforward.

Cons

I don't find anything difficult with the product. If I have a question, I can watch a video or consult the FAQ section for answers. The videos provided by SimplifyEm are very helpful.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Michelle

Real Estate, 1-10 employees

More than a year

Mar 01, 2022

Save Your Money
Pros

The reason I chose this software company for my business needs is primarily its affordability. It may be cheap, but there's a reason behind it.

Cons

The company is dishonest, falsely claiming to have features that they actually don't (as of 20212022). Additionally, you have to manually enter EVERYTHING yourself.

Ease of use

5

Value for money

4

Customer Support

5

Functionality

4

Aim�e

Real Estate, 1-10 employees

Less than 6 months

Feb 01, 2022

Simplifyem states there is support up until 5:00 PM but they do not return calls or emails
Pros

One of the great features is the tenants portal, which facilitates email communication and online rent payments.

Cons

There isn't a mobile app for users, and they recently changed tenant screening companies, resulting in difficulties getting approved. Although promised during signup, they are not inclined to provide 1:1 support for the software program.

Ease of use

4

Value for money

4

Customer Support

4

Functionality

7

Tami

Real Estate, 1-10 employees

Less than a year

Oct 01, 2021

Horrible software
Pros

In my opinion, this software is terrible. I strongly advise against purchasing it!

Cons

While the software offers a free moneyback guarantee, they don't actually refund your money after processing your first rent roll and discovering that the system doesn't handle rent and owner draws smoothly. Tenants dislike their portal, and owners are frustrated by the 4day delay in receiving their money. I wouldn't even recommend this system to my competition; it's that bad.

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

Mechele

Real Estate, 1-10 employees

Less than 6 months

Aug 01, 2021

my experience
Pros

The addition of the "dino" was a fantastic touch to the program.

Cons

The insurance reminder button appears too frequently, constantly reminding you about insurance.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Joanne

Banking, 1-10 employees

Less than a year

Jun 01, 2021

SimplifyEm - First Time User
Pros

Initially, I found some features to be less intuitive than I expected, but whenever I reached out to customer service through email, I received prompt responses. Now that I've been using the platform for a few months, I find it much easier to navigate. Additionally, the price is very affordable, especially for someone like me with only a few properties, and the customer service is excellent.

Cons

It would be convenient if there was a mobile app available for both iPhone and Android. Viewing the website from a mobile phone isn't very easy. Additionally, it was a bit challenging for my tenants to set up their accounts, resulting in numerous questions. I had to resort to searching YouTube for tutorial videos. It would be helpful if a setup video or some form of guidance is provided to tenants during the signup process. Alternatively, if the owner/property manager could be trained to assist tenants through the process.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Dana

Real Estate, 1-10 employees

Less than a year

Jun 01, 2021

D Florida Homes
Pros

It simplifies property management and makes it easy to manage my properties and track rent payments.

Cons

There's nothing that I dislike about the website.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Deuselena

Real Estate, 1-10 employees

Less than 6 months

Jun 01, 2021

SimplifyEm Review
Pros

I appreciate that it's foolproof and straightforward. It's a simple software.

Cons

Overall, I only have two complaints. Firstly, when entering rent payments, I wish the date would default to the date I enter instead of defaulting to the first of the month. Secondly, the font size when printing checks is a bit too small, and I would prefer it to be larger.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Carrie

Real Estate, 1-10 employees

Less than 6 months

Jun 01, 2021

Review
Pros

Unfortunately, I have no comment on this. I've been trying to set up my accounts and get support, but I haven't received any callbacks.

Cons

It's not very simple as said so, and there is no customer support available when I need it!

Ease of use

4

Value for money

4

Customer Support

4

Functionality

7

Olga

Real Estate, 1-10 employees

Less than a year

May 01, 2021

SimplifyEm Review
Pros

The best aspect is its ease of use. Unlike QuickBooks which isnt specifically designed for property management, Simplifyem is tailored for it. The interface, layout, and tabs are all created with property management in mind, which is not the case with QuickBooks.

Cons

I don't have many complaints, and they are quite minor. I would love to have the ability to track HOA violations. Other than that, I haven't come across any major pet peeves. If there's something I can't figure out, SimplifyEm is always there to assist.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Anthony

Real Estate, 1-10 employees

Less than 6 months

May 01, 2021

SimplifyEM
Pros

The program excels in its ease of use across all its features.

Cons

At this point, I haven't encountered any cons.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Christy

Hospitality, 1-10 employees

Less than 6 months

Apr 01, 2021

SimplifyEm Review
Pros

I appreciate that the software offers the option for Schedule E. Although I haven't had enough time to fully analyze it, I like that the feature is available.

Cons

To me, it feels cumbersome and time consuming. I'm not a fan of the different "windows" for adding details. For example, when inputting expenses, they aren't in alphabetical order but rather based on how you entered them into the software.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

Digi

Real Estate, 1-10 employees

Less than 6 months

Apr 01, 2021

Fine basic services but BUYER BEWARE
Pros

Simplify 'em proved to be userfriendly and integrated smoothly with our property management system.

Cons

The company went ahead and charged us for an additional 3 years after we chose not to renew our subscription. We ended up paying over $300 for a service we no longer needed. Be cautious when making a purchase.

Ease of use

7

Value for money

7

Customer Support

4

Functionality

7

Amara

Real Estate, 1-10 employees

More than a year

Jan 01, 2021

Garbage!
Pros

One of the advantages I found was that it was an online platform accessible from anywhere.

Cons

The process of paying bills takes an excessive amount of time. The tenant portals failed to integrate properly with the software. It's not possible to add any other income categories besides rent received and late fees.

Ease of use

5

Value for money

4

Customer Support

5

Functionality

4

Logan

Real Estate, 1-10 employees

Less than 6 months

Jan 01, 2021

New user of SimplifyEm
Pros

It's incredibly easy to use. It fulfills all my requirements without unnecessary complexities.

Cons

It would be better if the Security Deposits were displayed separately from the tenant balance. It should be its own item when viewing tenant information. Additionally, the late fee should have the option to be a fixed amount or a percentage of the rent, as leases often allow for a percentage based late fee.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Lystra

Real Estate, 1-10 employees

Less than 6 months

Nov 01, 2020

over 12 months and still no refund
Pros

Unfortunately, I didn't have the opportunity to explore the software enough to identify any pros.

Cons

This software isn't suitable for commercial use.

Ease of use

3

Value for money

4

Customer Support

4

Functionality

4

David

Real Estate, 1-10 employees

Less than 6 months

Oct 01, 2020

Simply The Best !
Pros

What stood out to me about the software was how easily I could learn it. After evaluating various options, this product emerged as the most reasonably priced, easiest to learn, and offered comprehensive customer service.

Cons

This software has everything I need; nothing is missing.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Julie

Real Estate, 1-10 employees

Less than 6 months

Oct 01, 2020

Good Support. Bad Product
Pros

I genuinely appreciated the support team as they were consistently responsive.

Cons

When I tried to send applications to potential tenants during a vacancy, it didn't work smoothly. Out of the 41 applications I sent, I only received 2 back. I had to manually reach out to those who had contacted me and ask support to send them a special link. After struggling with this for a week, I resorted to using my old application and sent it to around 18 people. Within 12 hours, I received 6 responses, and within 48 hours, I had 12 responses. Less than a week later, the apartment was rented out. This experience made me concerned about the rest of the system, as it failed to deliver results for the basic function of sending and receiving applications. The product simply didn't work.

Ease of use

4

Value for money

4

Customer Support

8

Functionality

4

Nathan

Real Estate, 1-10 employees

Less than 6 months

Aug 01, 2020

Does Most of What I want
Pros

This program proved to be effective for managing multiple properties. It excels in keeping expenses in order and generating comprehensive reports. I particularly liked the ability to load receipts for each expense, making them easily accessible.

Cons

It would be great if they had a mobile app for easier field data entry. Additionally, I wish there were a few more reporting options, such as one with line items below the general category.

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

Kimberly

Real Estate, 1-10 employees

More than a year

May 01, 2020

Zero support & cheap with no VALUE
Pros

Our sales representative delivered an impressive sales pitch.

Cons

The support provided is nonexistent or inadequate. If you're fortunate enough to receive a call back after two or more days, the customer support representative will ask what you need, give you instructions, and abruptly end the call, wishing you a nice day. The calls feel rushed. Moreover, they operate on Pacific Standard Time, so if you're on Eastern Standard Time, you only have a 5hour window for live support. The time frame for online payments, whether to your company or the owner, is at least 5 days. And if there's a mistake, it can add an additional 5 days to the process. In our experience, sending a check via mail to the property owner arrives faster than processing it through this software.

Ease of use

5

Value for money

4

Customer Support

4

Functionality

5

Tonya

Real Estate, 1-10 employees

Less than 6 months

Mar 01, 2020

Simple...It's in the name
Pros

I can confidently say that it's relatively simple to learn, easy to use, and the support has been exceptional.

Cons

Currently, I'm using a system based on the double entry accounting system. In fact, I had to take an accounting course just to use it. The Simplify system is more use rfriendly and accessible for someone with no accounting knowledge. Initially, I found it difficult because it was too simple.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Gary

Real Estate, 1-10 employees

Less than 6 months

Feb 01, 2020

No tech support
Pros

I found the software to be easy to learn, and entering data was a straightforward process.

Cons

I've been dealing with a software issue for over a month now. I'm unable to move tenants in or out, and editing leases causes my browser to lock up. I have to close the browser and log in again, but the problem persists. As a workaround, I've started using an excel spreadsheet to track leases and dates because the software I'm paying for simply doesn't function.

Ease of use

4

Value for money

4

Customer Support

3

Functionality

7

Chad

Real Estate, 1-10 employees

Less than a year

Dec 01, 2019

SimplifyEm Review
Pros

Over a span of two weeks, I evaluated property management software on a daily basis. In the end, it came down to Simplify Em and Rentec Direct. Both options were fantastic and suited the needs of our small startup company.

Cons

While not all the features are easy the customer service department has been quick and efficient in resolving all my issues!

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Patti

Real Estate, 11-50 employees

N/A

Nov 01, 2019

Great cloud Property Management Solution
Pros

What initially attracted me to this software was the excellent price to value ratio. After extensive research, I was determined to find PM software that offered the best value for my money. I had previously used other software, but they lacked the functionalities provided by this one. Now, after more than 3 years of using this software, I haven't looked back. It enables me to send various reports to owners, accurately log expenses and income, and much more.

Cons

Personally, I believe the higher tier prices should be lowered. There are certain functions that should be included in the lower tiers to better serve those users.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Anonymous

N/A, 1-10 employees

More than a year

Sep 01, 2019

Disappointed
Pros

I switched from Yardi Software with the hope that SimplifyEm would be more user friendly, and in many ways, it is.

Cons

We didn't receive any proper training, just a basic orientation of the software. We were misled or not informed about many things before purchasing it.

Ease of use

7

Value for money

7

Customer Support

4

Functionality

4

Frances

Real Estate, 1-10 employees

Less than 6 months

Jul 01, 2019

Like Simplifyem A LOT
Pros

I value the ease of use and the availability of customer support.

Cons

Manipulating the balance sheet isn't very straightforward.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

Jeffrey

Airlines/Aviation, 500+ employees

Less than a year

Jun 01, 2019

Have not had it a long time but much easier to use then other brand I had. Support has been very good. Price is very reasonable. I like that you can get applications screened and advertise your properties and only pay id you use a very small fee.
Pros

The greatest advantage is its simplicity, and I appreciate the ability to screen tenants and advertise, only paying for those specific services when needed.

Cons

So far, I haven't come across any aspects of this product that I dislike. It's been smooth sailing, and I believe it will continue to be that way.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Steven

N/A, 1-10 employees

Less than 6 months

Feb 01, 2019

User-friendly and essential software
Pros

It's highly cost effective, especially for small businesses. Unlike paying a high monthly price for unused features, you only pay for what you need. Additionally, the customer service support is excellent.

Cons

The constant popup notifications for additional features can be overwhelming, and the initial navigation was a bit cumbersome.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Sanncha

N/A, 1-10 employees

Less than 6 months

Feb 01, 2019

Very easy to use at low cost
Pros

I truly appreciate how quickly one can learn to use the tool and add their first property in less than 5 minutes.

Cons

It does have some limitations compared to software like Quicken, where adding general expenses is much easier.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

David

Real Estate, 1-10 employees

Less than 6 months

Nov 01, 2018

Customer service is the worst!!
Pros

The software offers options to track expenditures and manage online payments. It's convenient for renters to make payments, and it helps me keep track of everything.

Cons

Customer service is a major issue! They refuse to take responsibility. This is the second time I've logged in and found that balances have changed. I don't trust this software.

Ease of use

4

Value for money

2

Customer Support

4

Functionality

2

Jennifer

Commercial Real Estate, 1-10 employees

Less than a year

Nov 01, 2018

Easy product to implement
Pros

The program's menu driven steps are well organized, and I appreciate the range of options available for managing multiple properties.

Cons

It needs to have easier integration into our company's website. I'm also searching for pricing options for tenant background checks.

Ease of use

10

Value for money

10

Customer Support

4

Functionality

10

Dwayne

Real Estate, 1-10 employees

N/A

Sep 01, 2018

Great product!
Pros

I highly recommend it as it helps us keep track of all rents and tenants, and even enables us to set up online billing!

Cons

I do wish it integrated with our accounting software, but overall, I'm satisfied with its current capabilities and will continue using it.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Stephen

Construction, 1-10 employees

More than a year

Jul 01, 2018

Property management made easy
Pros

The software is user friendly, and the cost seems reasonable. Tutorials are available as needed, and customer support is always accessible. Entering and editing information is effortless when necessary.

Cons

I might be mistaken, but it doesn't seem to have the functionality to download into Quicken. We're just starting with this software, so there aren't any defects to mention at this point.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Frances

Real Estate, 1-10 employees

Less than 6 months

Jun 01, 2018

Not integrated correctly!
Pros

It serves as a useful repository for tenant information and offers convenient email capabilities. The price is good, but it may be worth considering the Pro version.

Cons

There are too many pages to navigate between, such as units, tenants, and rents all being on separate "pages," which leads to constant backandforth. Since I don't have the Pro version, the reports are also quite limited.

Ease of use

4

Value for money

7

Customer Support

7

Functionality

4

Teresa

Commercial Real Estate, 1-10 employees

Less than 6 months

Jun 01, 2018

A little more than Okay!
Pros

This software becomes increasingly user friendly as you become more familiar with it. It's crucial to get handson experience with the software. It effectively keeps everything organized, and their customer service is exceptional, always ready to assist with any issues.

Cons

SimplifyEm would greatly benefit from improved training. I prefer having information readily available or instructional videos to watch instead of having to call for support. Enhancing that aspect would make it even better.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Alejandra

Real Estate, 11-50 employees

Less than 6 months

May 01, 2018

Pretty good.
Pros

After experimenting with the software a couple of times, I found it to be quite easy to use. The interface is wellorganized.

Cons

When setting up tenants initially, there's a section to enter the flat late fee and daily fees. However, I'm unsure if they actually work because the representative who guided me through the process manually input the late fees. It would be inconvenient to do that for each tenant. Hopefully, it's just a misunderstanding on my part, and I'll find out soon.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Ashleigh

Real Estate, 1-10 employees

Less than 6 months

May 01, 2018

Simple yet Satisfying
Pros

I underestimated this management software, but it turned out to be better than expected. It was the first software I used before switching to a more robust (and expensive) system. Considering the price, SimplifyEm offers the best value for your money. Although it may not appear intuitive initially, it's actually much easier to work with compared to its more complicated competitors.

Cons

It doesn't have a standalone app and relies on their mobile website to meet my mobile needs. It gets the job done, but the experience isn't as seamless as it could be. SimplifyEm also lacks some of the training options available in other software.

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

Curtis

Real Estate, 1-10 employees

More than a year

Apr 01, 2018

Easy To Use
Pros

It's inexpensive, and the customer support is excellent. It's also easy and simeple for tenants, with easy access. The website is well organized, and it integrates nicely with online rent payments.

Cons

I wish more notices could be automated, and it would be helpful if the site could send bills and integrate with banking accounts for additional fees.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

Mary Anne

Commercial Real Estate, 1-10 employees

Less than a year

Apr 01, 2018

So far loving it and the customer support is just as good if not better than the reviews stated.
Pros

It's a comprehensive leasing and management suite that operates on the cloud. It's suitable for individuals or companies of any size and allows room for expansion. The integration of the Trans Union credit/criminal history site is a significant advantage.

Cons

So far, I haven't encountered any issues, just the learning curve that comes with a new system. I transitioned from using Quicken, a standalone program, to this excellent product, so it will take some time to familiarize myself with all the features.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

STEVE

Real Estate, 1-10 employees

Less than 6 months

Apr 01, 2018

Great program base software.
Pros

The software is advertised as an accounting management solution for owners, but in reality, it's a simple web based software.

Cons

The reports aren't detailed enough for the owners. Adding more information to the reports would be a valuable enhancement.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

Gloria

Real Estate, 11-50 employees

Less than 6 months

Feb 01, 2018

Awsome
Pros

Initially, I had many questions for customer support, but they were always patient and never showed any signs of frustration.

Cons

No concerns or issues have arisen yet; everything has been smooth sailing.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

johnny

Real Estate, 1-10 employees

Less than 6 months

Jan 01, 2018