softwareSiteLink Web Edition Reviews
86 Reviews
Overall Rating
4.5
86 Reviews
Rating Distribution
5
(57)
4
(18)
3
(6)
2
(3)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
86 Reviews
Rating Distribution
5
(57)
4
(18)
3
(6)
2
(3)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
Extensive software managemenet
Extensive software managemenet
Pros
This system offers a wide range of reports that can be generated.
Cons
It can be challenging to figure out how to retrieve the specific report I need.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
Paige
Management Consulting, 500+ employees
More than a year
Jan 01, 2024
I'm afraid we are going to have to find another software package
I'm afraid we are going to have to find another software package
Pros
We opted for Sitelink because it operates on the Cloud.
Cons
Unfortunately we have encountered a corruption issue in our Sitelink package but their customer service team seems incapable of understanding our problem. They refuse to acknowledge that it's a Sitelink problem, and the comprehension level of most of the service representatives we speak to is extremely poor. I have lost all faith in the accuracy of their reports, making it impossible for me to import them into my accounting software (Quickbooks). I have spent days trying to untangle this issue and manually adjust our data. It's a complete nightmare, especially since communicating with their service team is as futile as talking to the man in the moon. We are now exploring alternative cloud-based systems in the UK, and I strongly advise other facilities to steer clear of Sitelink.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
6
Pam
Commercial Real Estate, 1-10 employees
More than a year
Nov 01, 2023
Very Confusing Web Edition & MyHub
Very Confusing Web Edition & MyHub
Pros
It's a robust management software for self-storage packed with fantastic features that make running one or more facilities highly efficient.
Cons
It's incredibly frustrating that the software isn't truly web-based as advertised. The web edition needs to be installed on each desktop, and the web portal (MyHub) is severely lacking in many features. It creates a lot of confusion for our staff having to switch between the two.
Ease of use
8
Value for money
7
Customer Support
5
Functionality
8
Joseph
Transportation/Trucking/Railroad, 1-10 employees
Less than a year
Oct 01, 2023
Sitelink satisfaction
Sitelink satisfaction
Pros
Sitelink is an incredibly simple and easy to use program. It essentially guides you through the necessary steps to create leases and manage occupancy and payments.
Cons
I don't have any features that I dislike. To fully understand the capabilities it offers, users need to explore and experience the product firsthand.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeanie
Real Estate, 1-10 employees
More than a year
Jun 01, 2023
Excellent web edition
Excellent web edition
Pros
I adore the web edition and it's a breeze to navigate.
Cons
The vacant unit report could be simplified further, and it would be great if there was an option to exclude prorates from the report. All we really need is the unit number, size, area, days vacant, and price.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sonjia
Warehousing, 1-10 employees
More than a year
Jun 01, 2023
My experience with SiteLink
My experience with SiteLink
Pros
As someone new to this industry I greatly appreciate the straightforward functionalities and how effortlessly I can grasp the platform.
Cons
I believe the reminders panel could benefit from better organization. It would be helpful to have a way to categorize tasks and notifications to prevent them from all blending together.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brooke
Real Estate, 51-100 employees
Less than 6 months
Jun 01, 2023
Opinion
Opinion
Pros
It's a breeze to operate, incredibly intuitive, and easy to learn.
Cons
Everything is working perfectly and no modifications are needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ali
Warehousing, 51-100 employees
More than a year
Jun 01, 2023
Site Link at it's Best
Site Link at it's Best
Pros
The ease of use of the system makes it quick and easy to train new hires.
Cons
There isn't a single thing I would change. The updates that Sitelink implements to keep the software up to date are fantastic.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vincent
Retail, 11-50 employees
More than a year
Jun 01, 2023
JD SiteLink review
JD SiteLink review
Pros
The program is user-friendly and teaching it to someone in person or remotely is a breeze. Mistakes can generally be corrected, and there's always the option to ask questions or search for information online. I love that there's a dedicated section for learning and getting certified. When I was in the store, I relished the opportunity to expand my knowledge.
Cons
I remember hearing about secret codes, such as linking units, that were supposed to be released in a book format. I understand that after the acquisition, these codes might not be available anymore.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Janet
Warehousing, 11-50 employees
More than a year
Jun 01, 2023
SiteLink and my experiences with it
SiteLink and my experiences with it
Pros
Managing tenant billing and sending invoices as well as past due emails, is a seamless experience.
Cons
The system has occasional glitches that seem to be untraceable ghosts for SiteLink Tech Support. Even though we have witnessed the issues occurring, they struggle to find a solution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Lovisa
Warehousing, 1-10 employees
More than a year
Jun 01, 2023
web edition from a+
web edition from a+
Pros
Everything is smooth sailing; no issues with this program.
Cons
Everything functions flawlessly, and I haven't encountered any problems with the program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patricia
Packaging and Containers, 1-10 employees
More than a year
Jun 01, 2023
Try it....Guaranteed you will like it!
Try it....Guaranteed you will like it!
Pros
It's a breeze to operate, install and the customer service is top-notch.
Cons
There is absolutely nothing about the product that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marsha
Warehousing, 51-100 employees
Less than a year
Jun 01, 2023
Sitelink Software is a workhorse
Sitelink Software is a workhorse
Pros
I appreciate the comprehensive reports and the software's reliability.
Cons
The format feels a bit outdated and cumbersome.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Kathy
Real Estate, 1-10 employees
More than a year
Jun 01, 2023
Great way to keep up with your tenants and what they owe.
Great way to keep up with your tenants and what they owe.
Pros
The ability to handle everything in one place is fantastic.
Cons
It takes a minimum of 24 hours for it to synchronize with our Call Potential system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Warehousing, 500+ employees
Less than a year
Jun 01, 2023
Just My Opinions
Just My Opinions
Pros
When its functioning correctly it is incredibly easy to use. However, this has been an issue.
Cons
The tech support has become slower and less knowledgeable. They frequently need to transfer me to a higher level technician. The service has become significantly slower compared to the past.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Steven
Commercial Real Estate, 101-500 employees
More than a year
Jun 01, 2023
Sitelink review
Sitelink review
Pros
Its user friendly and highly customer oriented.
Cons
I have no complaints about Sitelink.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alan
Warehousing, 500+ employees
More than a year
Jun 01, 2023
Small Storage Use
Small Storage Use
Pros
SiteLink is effortless to use and teach. It simply "makes sense." I started with little knowledge of the storage industry, but with SiteLink, I easily navigated the system, added necessary items, and assisted my customers. Their customer service is exceptional!
Cons
I learned the hard way that some items are not backed up. During an update, I lost all the ID photos I had inserted.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angie
Facilities Services, 1-10 employees
More than a year
Jun 01, 2023
Sitelink is a great product and integral part of our management of our self storage and rental units
Sitelink is a great product and integral part of our management of our self storage and rental units
Pros
The seamless integration of this software means you only need this one product!
Cons
We haven't explored all the additional capabilities associated with the Sitelink web edition software, so we can't blame any shortcomings on our end.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Accounting, 1-10 employees
More than a year
Jun 01, 2023
Better by a darn SITE'
Better by a darn SITE'
Pros
The SiteLink team was supportive and efficient during our integration. Non customer facing tasks have been streamlined, freeing up more time to handle slow paying customers and effectively implement pricing changes.
Cons
Some of the form letters are not well thought out. The formatting can be adjusted, but it's often a matter of choosing between 'bad' and 'not-so bad.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
walter
Fund-Raising, 1-10 employees
More than a year
Jun 01, 2023
Overall a great product for everyone with any level of experience
Overall a great product for everyone with any level of experience
Pros
Navigating Sitelink Web Edition is a breeze.
Cons
I wish Sitelink Web Edition had better compatibility with Word documents. It would be great if I could simply upload my document with images instead of having to recreate it.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Jenny
Retail, 1-10 employees
More than a year
Jun 01, 2023
Entirely Satisfactory Software Application
Entirely Satisfactory Software Application
Pros
The application is intuitive and easy to navigate especially with the Dashboard feature that provides convenient access to items requiring attention.
Cons
It's frustrating that I can't link leads to leases using facility email, and the system doesn't account for non-business days when assessing late fees (it counts Sundays and holidays as days past due).
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anthony
Warehousing, 1-10 employees
More than a year
Jun 01, 2023
Superior
Superior
Pros
The ease of navigation and the reliability of customer support are commendable.
Cons
I would prefer a different format for tracking present and past tenants. The plain print can be difficult to read at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jim
Real Estate, 1-10 employees
More than a year
Jun 01, 2023
Love Sitelink
Love Sitelink
Pros
Running my RV storage has become incredibly easy with this software. Tech support is always available and they consistently resolve any issues I encounter.
Cons
I would love to integrate e-signing into the system using my lease.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sheryl
Warehousing, 1-10 employees
More than a year
Jun 01, 2023
Site-Link
Site-Link
Pros
It's easy to use and the customer support is quite reliable.
Cons
The functionality sometimes suffers from bugs, and logging in can occasionally take longer than expected.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
7
Andrew
Retail, 101-500 employees
Less than a year
Jun 01, 2023
sss
sss
Pros
The map feature for my storage unit facility is excellent. It's user-friendly, helps me stay organized and tracks payments effectively.
Cons
Honestly, I have no complaints. I'm still in the process of learning the program.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Manuela
Warehousing, 1-10 employees
Less than a year
Jun 01, 2023
Comprehensive software
Comprehensive software
Pros
Sitelink performs exceptionally well in most aspects. I believe theres no other product on the market that can match its comprehensive package.
Cons
The small screen size and certain billing operations can be improved.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
John
Facilities Services, 1-10 employees
More than a year
May 01, 2023
Sitelink not as tech advanced as Storedge
Sitelink not as tech advanced as Storedge
Pros
Its great that Sitelink seamlessly integrates with our credit card processing company.
Cons
I previously used Storedge before the property buyout, and it was much more equipped for digital business. It allowed easier email and text communication with tenants, including read receipts. The paperless lease process was smoother, as was exporting documents and photos. The dashboard in Storedge provided a better overview of business compared to the reminder/operation page in Sitelink. Storedge also automated payment processing and invoicing, saving hours of time.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Susan
Retail, 1-10 employees
Less than a year
May 01, 2023
I use sitelink daily and like it but I do think there could be improvements.
I use sitelink daily and like it but I do think there could be improvements.
Pros
I appreciate the options to edit ledgers and the ability to modify the map on Sitelink Web Edition. Its convenient to view customer receipts and invoices all on one page.
Cons
I dislike the move-in process. The discount should be added at the end when payment is made. Sitelink makes it confusing and difficult.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Alycia
Warehousing, 1-10 employees
Less than a year
May 01, 2023
SiteLink Fan
SiteLink Fan
Pros
Learning the system is a breeze, thanks to the helpful resources, helpline and the option for remote assistance if needed.
Cons
I have no complaints about the Sitelink system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Crystal
Computer & Network Security, 500+ employees
More than a year
May 01, 2023
Sitelink does everything you need it to!
Sitelink does everything you need it to!
Pros
The software offers a multitude of functions, making it excellent for handling payments, transfers, move ins and move outs, price adjustments and much more.
Cons
The updates are not seamless, and we often have to perform administrative updates to fix issues with Sitelink. The website for scheduling appointments should ask for more information like driver's license, date of birth, and alternate contact details. It should also be named something other than "appointment" Recurring charges should be proratable not just at move out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cameron
Warehousing, 11-50 employees
More than a year
May 01, 2023
Great for all my self storage needs
Great for all my self storage needs
Pros
The intuitive navigation and diverse range of functions contribute to a smooth and efficient operation.
Cons
Sometimes, it has trouble communicating with other programs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
April
Management Consulting, 1-10 employees
More than a year
May 01, 2023
Excellent Program
Excellent Program
Pros
It's easy to learn and use, and the customer service and technical support are outstanding.
Cons
I would appreciate an easier process for transferring a unit from one tenant to another.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 101-500 employees
Less than a year
May 01, 2023
Mini Mall storage Cranbrook Kari Pidskalny
Mini Mall storage Cranbrook Kari Pidskalny
Pros
The user-friendly features, including the reminder notifications, are excellent. Plus, it can be accessed from multiple devices.
Cons
Sometimes the updates don't work properly, and solo offices have to wait for an admin to fix them.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
kari
Consumer Services, 51-100 employees
Less than a year
May 01, 2023
Tina's site link review
Tina's site link review
Pros
It's incredibly easy to use and teach to others.
Cons
I can't think of anything that is difficult about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tina
Facilities Services, 101-500 employees
More than a year
May 01, 2023
SiteLink Web Edition Review
SiteLink Web Edition Review
Pros
I appreciate the ease of invoicing and the convenient payment reminders.
Cons
The fact that the records are stored in the cloud is reassuring. We will never lose information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Betty
Retail, 51-100 employees
More than a year
May 01, 2023
Good Product
Good Product
Pros
Integrating with our current gate system was a straightforward process although it didn't fully meet my preferences.
Cons
This software was not as intuitive to learn as I expected, and it didn't handle gate integration as well as promised during the purchase. The reconciliation process was also too detailed for my needs. I didn't like the tenant move in process which required multiple screens.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Marty
Warehousing, 1-10 employees
Less than a year
Oct 01, 2022
Pros and Cons
Pros and Cons
Pros
Being able to access our records from anywhere is a major advantage. There are occasions when I need to review records to assess gate issues or customer lockouts. I also like being able to see the last rate increase for a customer.
Cons
Some of the features in the web edition are quite different from the standalone version. For example, gate access and adjustments are not as straightforward as before. Occasionally I need to enter a check number instead of searching for the individual who initiated the check.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Linda
Warehousing, 1-10 employees
More than a year
Oct 01, 2022
Sitelink Is Great!
Sitelink Is Great!
Pros
I love how easily accessible the reports and documents are. Sitelink makes our daily tasks incredibly simple and straightforward.
Cons
The part I like the least is discovering hidden features of Sitelink that we wouldn't know about unless someone from Sitelink or Google told us. For example, the linking of units is one of many hidden features.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Dawn
Warehousing, 1-10 employees
More than a year
Sep 01, 2022
first time Sitelink user
first time Sitelink user
Pros
I can't imagine running a self-storage facility without Sitelink.
Cons
Esigning leases on a PC is simply not possible. I would like the ability to set reservation time periods per unit size.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeff
Real Estate, 1-10 employees
Less than a year
Sep 01, 2022
Sitelink is a critical part of our operations. We require it for all managed and owned locations.
Sitelink is a critical part of our operations. We require it for all managed and owned locations.
Pros
The softwares ease of use, accuracy in editing and account management, and numerous features for business control greatly contribute to customer service.
Cons
The sign in times are often long, and the reporting for reservations is lacking and difficult to sort out. Editing protection/insurance requires confirmation for each item individually even for admins or owners. The late fee setup in California removes the option to use other automatic fees. There is no facilities management for maintenance other than noting it in unit notes which cannot be tracked. While you can mark a unit for service, there should be different levels to automatically indicate the type of service required.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Marshall
Facilities Services, 51-100 employees
More than a year
Sep 01, 2022
Manager
Manager
Pros
Navigating the system is a breeze, and every screen functions seamlessly.
Cons
I absolutely adore the effortless usability on every screen.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Warehousing, 1-10 employees
More than a year
Sep 01, 2022
Great software
Great software
Pros
Sitelink offers a wealth of features that we use on a daily basis. It's user friendly, cost effective, and backed by outstanding customer service.
Cons
I have no criticisms whatsoever. I genuinely enjoy using this software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Carla
Warehousing, 1-10 employees
More than a year
Sep 01, 2022
SiteLink Web Edition is GREAT!
SiteLink Web Edition is GREAT!
Pros
The software is very simple, and the support provided for any inquiries is always helpful.
Cons
I can't think of anything negative to say because Site Link Support has always been there to assist me whenever I encountered any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathleen
Commercial Real Estate, 1-10 employees
Less than a year
Sep 01, 2022
SiteLink Experience
SiteLink Experience
Pros
The user-friendly nature of the software allows us to deliver excellent customer service.
Cons
I wish the software had more options to customize the details for each site usage.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anthony
Real Estate, 51-100 employees
More than a year
Sep 01, 2022
Sitelink
Sitelink
Pros
It's conveniently accessible on your phone at any time.
Cons
It's frustrating that you can't open more than one tab at a time to avoid losing your place.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Nicki
Warehousing, 11-50 employees
Less than a year
Sep 01, 2022
Easy software - survey not
Easy software - survey not
Pros
While there are some features we don't utilize, the ones we do are incredibly easy to navigate with this software.
Cons
Cancelling a lease, especially when a tenant never moved in, can be challenging. Although this situation is rare.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wendy
Warehousing, 1-10 employees
More than a year
Sep 01, 2022
SiteLink Web Edition Review
SiteLink Web Edition Review
Pros
The softwares intuitiveness is impressive and the staff, who are focused on customer satisfaction, provide excellent support.
Cons
Getting accustomed to the program took a significant amount of time, but the support staff was always available to help me through the learning process.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Thomas
Accounting, 1-10 employees
More than a year
Sep 01, 2022
Sitelink Self Storage program
Sitelink Self Storage program
Pros
Believe it or not I used to handle everything manually, and my boss did even more bookkeeping manually (as I wasn't involved in accounting reports). Sitelink has significantly alleviated the paperwork burden. Since there's no printed or online manual I rely on tech support to answer my questions. Their support is excellent!
Cons
I do miss having a manual, particularly for infrequent actions that require a little reminder to recall how to perform them.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Barbara
Warehousing, 1-10 employees
More than a year
Sep 01, 2022
Been using for over 18 years
Been using for over 18 years
Pros
The software is relatively easy to use, featuring simple functions.
Cons
When transferring a past due tenant, it automatically makes them current. Additionally, an Apple version is not available. To take a credit in the payment screen, you have to process it separately first; otherwise, it doesn't allocate the credit to the desired line (it applies it to the oldest charge first). It would be beneficial to have a 90% rotate function when placing units on the maps without reversing the length and width. The current function reverses the order, while in Sitelink length needs to be entered first so this function changes that sequence instead of just rotating the direction on the map.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Cathy
Warehousing, 1-10 employees
More than a year
Sep 01, 2022
Easy to teach, learn and use
Easy to teach, learn and use
Pros
I absolutely love Sitelink Web Edition; its incredibly user-friendly. I have successfully taught many other employees to use the software with ease. It's almost foolproof and greatly simplifies daily property management tasks.
Cons
I have no grievances about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
angel
Consumer Services, 500+ employees
More than a year
Sep 01, 2022
Filters
Extensive software managemenet
Extensive software managemenet
Pros
This system offers a wide range of reports that can be generated.
Cons
It can be challenging to figure out how to retrieve the specific report I need.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
Paige
Management Consulting, 500+ employees
More than a year
Jan 01, 2024
I'm afraid we are going to have to find another software package
I'm afraid we are going to have to find another software package
Pros
We opted for Sitelink because it operates on the Cloud.
Cons
Unfortunately we have encountered a corruption issue in our Sitelink package but their customer service team seems incapable of understanding our problem. They refuse to acknowledge that it's a Sitelink problem, and the comprehension level of most of the service representatives we speak to is extremely poor. I have lost all faith in the accuracy of their reports, making it impossible for me to import them into my accounting software (Quickbooks). I have spent days trying to untangle this issue and manually adjust our data. It's a complete nightmare, especially since communicating with their service team is as futile as talking to the man in the moon. We are now exploring alternative cloud-based systems in the UK, and I strongly advise other facilities to steer clear of Sitelink.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
6
Pam
Commercial Real Estate, 1-10 employees
More than a year
Nov 01, 2023
Very Confusing Web Edition & MyHub
Very Confusing Web Edition & MyHub
Pros
It's a robust management software for self-storage packed with fantastic features that make running one or more facilities highly efficient.
Cons
It's incredibly frustrating that the software isn't truly web-based as advertised. The web edition needs to be installed on each desktop, and the web portal (MyHub) is severely lacking in many features. It creates a lot of confusion for our staff having to switch between the two.
Ease of use
8
Value for money
7
Customer Support
5
Functionality
8
Joseph
Transportation/Trucking/Railroad, 1-10 employees
Less than a year
Oct 01, 2023
Sitelink satisfaction
Sitelink satisfaction
Pros
Sitelink is an incredibly simple and easy to use program. It essentially guides you through the necessary steps to create leases and manage occupancy and payments.
Cons
I don't have any features that I dislike. To fully understand the capabilities it offers, users need to explore and experience the product firsthand.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeanie
Real Estate, 1-10 employees
More than a year
Jun 01, 2023
Excellent web edition
Excellent web edition
Pros
I adore the web edition and it's a breeze to navigate.
Cons
The vacant unit report could be simplified further, and it would be great if there was an option to exclude prorates from the report. All we really need is the unit number, size, area, days vacant, and price.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sonjia
Warehousing, 1-10 employees
More than a year
Jun 01, 2023
My experience with SiteLink
My experience with SiteLink
Pros
As someone new to this industry I greatly appreciate the straightforward functionalities and how effortlessly I can grasp the platform.
Cons
I believe the reminders panel could benefit from better organization. It would be helpful to have a way to categorize tasks and notifications to prevent them from all blending together.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brooke
Real Estate, 51-100 employees
Less than 6 months
Jun 01, 2023
Opinion
Opinion
Pros
It's a breeze to operate, incredibly intuitive, and easy to learn.
Cons
Everything is working perfectly and no modifications are needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ali
Warehousing, 51-100 employees
More than a year
Jun 01, 2023
Site Link at it's Best
Site Link at it's Best
Pros
The ease of use of the system makes it quick and easy to train new hires.
Cons
There isn't a single thing I would change. The updates that Sitelink implements to keep the software up to date are fantastic.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vincent
Retail, 11-50 employees
More than a year
Jun 01, 2023
JD SiteLink review
JD SiteLink review
Pros
The program is user-friendly and teaching it to someone in person or remotely is a breeze. Mistakes can generally be corrected, and there's always the option to ask questions or search for information online. I love that there's a dedicated section for learning and getting certified. When I was in the store, I relished the opportunity to expand my knowledge.
Cons
I remember hearing about secret codes, such as linking units, that were supposed to be released in a book format. I understand that after the acquisition, these codes might not be available anymore.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Janet
Warehousing, 11-50 employees
More than a year
Jun 01, 2023
SiteLink and my experiences with it
SiteLink and my experiences with it
Pros
Managing tenant billing and sending invoices as well as past due emails, is a seamless experience.
Cons
The system has occasional glitches that seem to be untraceable ghosts for SiteLink Tech Support. Even though we have witnessed the issues occurring, they struggle to find a solution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Lovisa
Warehousing, 1-10 employees
More than a year
Jun 01, 2023
web edition from a+
web edition from a+
Pros
Everything is smooth sailing; no issues with this program.
Cons
Everything functions flawlessly, and I haven't encountered any problems with the program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patricia
Packaging and Containers, 1-10 employees
More than a year
Jun 01, 2023
Try it....Guaranteed you will like it!
Try it....Guaranteed you will like it!
Pros
It's a breeze to operate, install and the customer service is top-notch.
Cons
There is absolutely nothing about the product that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marsha
Warehousing, 51-100 employees
Less than a year
Jun 01, 2023
Sitelink Software is a workhorse
Sitelink Software is a workhorse
Pros
I appreciate the comprehensive reports and the software's reliability.
Cons
The format feels a bit outdated and cumbersome.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Kathy
Real Estate, 1-10 employees
More than a year
Jun 01, 2023
Great way to keep up with your tenants and what they owe.
Great way to keep up with your tenants and what they owe.
Pros
The ability to handle everything in one place is fantastic.
Cons
It takes a minimum of 24 hours for it to synchronize with our Call Potential system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Warehousing, 500+ employees
Less than a year
Jun 01, 2023
Just My Opinions
Just My Opinions
Pros
When its functioning correctly it is incredibly easy to use. However, this has been an issue.
Cons
The tech support has become slower and less knowledgeable. They frequently need to transfer me to a higher level technician. The service has become significantly slower compared to the past.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Steven
Commercial Real Estate, 101-500 employees
More than a year
Jun 01, 2023
Sitelink review
Sitelink review
Pros
Its user friendly and highly customer oriented.
Cons
I have no complaints about Sitelink.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alan
Warehousing, 500+ employees
More than a year
Jun 01, 2023
Small Storage Use
Small Storage Use
Pros
SiteLink is effortless to use and teach. It simply "makes sense." I started with little knowledge of the storage industry, but with SiteLink, I easily navigated the system, added necessary items, and assisted my customers. Their customer service is exceptional!
Cons
I learned the hard way that some items are not backed up. During an update, I lost all the ID photos I had inserted.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angie
Facilities Services, 1-10 employees
More than a year
Jun 01, 2023
Sitelink is a great product and integral part of our management of our self storage and rental units
Sitelink is a great product and integral part of our management of our self storage and rental units
Pros
The seamless integration of this software means you only need this one product!
Cons
We haven't explored all the additional capabilities associated with the Sitelink web edition software, so we can't blame any shortcomings on our end.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Accounting, 1-10 employees
More than a year
Jun 01, 2023
Better by a darn SITE'
Better by a darn SITE'
Pros
The SiteLink team was supportive and efficient during our integration. Non customer facing tasks have been streamlined, freeing up more time to handle slow paying customers and effectively implement pricing changes.
Cons
Some of the form letters are not well thought out. The formatting can be adjusted, but it's often a matter of choosing between 'bad' and 'not-so bad.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
walter
Fund-Raising, 1-10 employees
More than a year
Jun 01, 2023
Overall a great product for everyone with any level of experience
Overall a great product for everyone with any level of experience
Pros
Navigating Sitelink Web Edition is a breeze.
Cons
I wish Sitelink Web Edition had better compatibility with Word documents. It would be great if I could simply upload my document with images instead of having to recreate it.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Jenny
Retail, 1-10 employees
More than a year
Jun 01, 2023
Entirely Satisfactory Software Application
Entirely Satisfactory Software Application
Pros
The application is intuitive and easy to navigate especially with the Dashboard feature that provides convenient access to items requiring attention.
Cons
It's frustrating that I can't link leads to leases using facility email, and the system doesn't account for non-business days when assessing late fees (it counts Sundays and holidays as days past due).
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anthony
Warehousing, 1-10 employees
More than a year
Jun 01, 2023
Superior
Superior
Pros
The ease of navigation and the reliability of customer support are commendable.
Cons
I would prefer a different format for tracking present and past tenants. The plain print can be difficult to read at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jim
Real Estate, 1-10 employees
More than a year
Jun 01, 2023
Love Sitelink
Love Sitelink
Pros
Running my RV storage has become incredibly easy with this software. Tech support is always available and they consistently resolve any issues I encounter.
Cons
I would love to integrate e-signing into the system using my lease.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sheryl
Warehousing, 1-10 employees
More than a year
Jun 01, 2023
Site-Link
Site-Link
Pros
It's easy to use and the customer support is quite reliable.
Cons
The functionality sometimes suffers from bugs, and logging in can occasionally take longer than expected.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
7
Andrew
Retail, 101-500 employees
Less than a year
Jun 01, 2023
sss
sss
Pros
The map feature for my storage unit facility is excellent. It's user-friendly, helps me stay organized and tracks payments effectively.
Cons
Honestly, I have no complaints. I'm still in the process of learning the program.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Manuela
Warehousing, 1-10 employees
Less than a year
Jun 01, 2023
Comprehensive software
Comprehensive software
Pros
Sitelink performs exceptionally well in most aspects. I believe theres no other product on the market that can match its comprehensive package.
Cons
The small screen size and certain billing operations can be improved.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
John
Facilities Services, 1-10 employees
More than a year
May 01, 2023
Sitelink not as tech advanced as Storedge
Sitelink not as tech advanced as Storedge
Pros
Its great that Sitelink seamlessly integrates with our credit card processing company.
Cons
I previously used Storedge before the property buyout, and it was much more equipped for digital business. It allowed easier email and text communication with tenants, including read receipts. The paperless lease process was smoother, as was exporting documents and photos. The dashboard in Storedge provided a better overview of business compared to the reminder/operation page in Sitelink. Storedge also automated payment processing and invoicing, saving hours of time.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Susan
Retail, 1-10 employees
Less than a year
May 01, 2023
I use sitelink daily and like it but I do think there could be improvements.
I use sitelink daily and like it but I do think there could be improvements.
Pros
I appreciate the options to edit ledgers and the ability to modify the map on Sitelink Web Edition. Its convenient to view customer receipts and invoices all on one page.
Cons
I dislike the move-in process. The discount should be added at the end when payment is made. Sitelink makes it confusing and difficult.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Alycia
Warehousing, 1-10 employees
Less than a year
May 01, 2023
SiteLink Fan
SiteLink Fan
Pros
Learning the system is a breeze, thanks to the helpful resources, helpline and the option for remote assistance if needed.
Cons
I have no complaints about the Sitelink system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Crystal
Computer & Network Security, 500+ employees
More than a year
May 01, 2023
Sitelink does everything you need it to!
Sitelink does everything you need it to!
Pros
The software offers a multitude of functions, making it excellent for handling payments, transfers, move ins and move outs, price adjustments and much more.
Cons
The updates are not seamless, and we often have to perform administrative updates to fix issues with Sitelink. The website for scheduling appointments should ask for more information like driver's license, date of birth, and alternate contact details. It should also be named something other than "appointment" Recurring charges should be proratable not just at move out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cameron
Warehousing, 11-50 employees
More than a year
May 01, 2023
Great for all my self storage needs
Great for all my self storage needs
Pros
The intuitive navigation and diverse range of functions contribute to a smooth and efficient operation.
Cons
Sometimes, it has trouble communicating with other programs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
April
Management Consulting, 1-10 employees
More than a year
May 01, 2023
Excellent Program
Excellent Program
Pros
It's easy to learn and use, and the customer service and technical support are outstanding.
Cons
I would appreciate an easier process for transferring a unit from one tenant to another.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 101-500 employees
Less than a year
May 01, 2023
Mini Mall storage Cranbrook Kari Pidskalny
Mini Mall storage Cranbrook Kari Pidskalny
Pros
The user-friendly features, including the reminder notifications, are excellent. Plus, it can be accessed from multiple devices.
Cons
Sometimes the updates don't work properly, and solo offices have to wait for an admin to fix them.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
kari
Consumer Services, 51-100 employees
Less than a year
May 01, 2023
Tina's site link review
Tina's site link review
Pros
It's incredibly easy to use and teach to others.
Cons
I can't think of anything that is difficult about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tina
Facilities Services, 101-500 employees
More than a year
May 01, 2023
SiteLink Web Edition Review
SiteLink Web Edition Review
Pros
I appreciate the ease of invoicing and the convenient payment reminders.
Cons
The fact that the records are stored in the cloud is reassuring. We will never lose information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Betty
Retail, 51-100 employees
More than a year
May 01, 2023
Good Product
Good Product
Pros
Integrating with our current gate system was a straightforward process although it didn't fully meet my preferences.
Cons
This software was not as intuitive to learn as I expected, and it didn't handle gate integration as well as promised during the purchase. The reconciliation process was also too detailed for my needs. I didn't like the tenant move in process which required multiple screens.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Marty
Warehousing, 1-10 employees
Less than a year
Oct 01, 2022
Pros and Cons
Pros and Cons
Pros
Being able to access our records from anywhere is a major advantage. There are occasions when I need to review records to assess gate issues or customer lockouts. I also like being able to see the last rate increase for a customer.
Cons
Some of the features in the web edition are quite different from the standalone version. For example, gate access and adjustments are not as straightforward as before. Occasionally I need to enter a check number instead of searching for the individual who initiated the check.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Linda
Warehousing, 1-10 employees
More than a year
Oct 01, 2022
Sitelink Is Great!
Sitelink Is Great!
Pros
I love how easily accessible the reports and documents are. Sitelink makes our daily tasks incredibly simple and straightforward.
Cons
The part I like the least is discovering hidden features of Sitelink that we wouldn't know about unless someone from Sitelink or Google told us. For example, the linking of units is one of many hidden features.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Dawn
Warehousing, 1-10 employees
More than a year
Sep 01, 2022
first time Sitelink user
first time Sitelink user
Pros
I can't imagine running a self-storage facility without Sitelink.
Cons
Esigning leases on a PC is simply not possible. I would like the ability to set reservation time periods per unit size.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeff
Real Estate, 1-10 employees
Less than a year
Sep 01, 2022
Sitelink is a critical part of our operations. We require it for all managed and owned locations.
Sitelink is a critical part of our operations. We require it for all managed and owned locations.
Pros
The softwares ease of use, accuracy in editing and account management, and numerous features for business control greatly contribute to customer service.
Cons
The sign in times are often long, and the reporting for reservations is lacking and difficult to sort out. Editing protection/insurance requires confirmation for each item individually even for admins or owners. The late fee setup in California removes the option to use other automatic fees. There is no facilities management for maintenance other than noting it in unit notes which cannot be tracked. While you can mark a unit for service, there should be different levels to automatically indicate the type of service required.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Marshall
Facilities Services, 51-100 employees
More than a year
Sep 01, 2022
Manager
Manager
Pros
Navigating the system is a breeze, and every screen functions seamlessly.
Cons
I absolutely adore the effortless usability on every screen.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Warehousing, 1-10 employees
More than a year
Sep 01, 2022
Great software
Great software
Pros
Sitelink offers a wealth of features that we use on a daily basis. It's user friendly, cost effective, and backed by outstanding customer service.
Cons
I have no criticisms whatsoever. I genuinely enjoy using this software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Carla
Warehousing, 1-10 employees
More than a year
Sep 01, 2022
SiteLink Web Edition is GREAT!
SiteLink Web Edition is GREAT!
Pros
The software is very simple, and the support provided for any inquiries is always helpful.
Cons
I can't think of anything negative to say because Site Link Support has always been there to assist me whenever I encountered any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathleen
Commercial Real Estate, 1-10 employees
Less than a year
Sep 01, 2022
SiteLink Experience
SiteLink Experience
Pros
The user-friendly nature of the software allows us to deliver excellent customer service.
Cons
I wish the software had more options to customize the details for each site usage.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anthony
Real Estate, 51-100 employees
More than a year
Sep 01, 2022
Sitelink
Sitelink
Pros
It's conveniently accessible on your phone at any time.
Cons
It's frustrating that you can't open more than one tab at a time to avoid losing your place.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Nicki
Warehousing, 11-50 employees
Less than a year
Sep 01, 2022
Easy software - survey not
Easy software - survey not
Pros
While there are some features we don't utilize, the ones we do are incredibly easy to navigate with this software.
Cons
Cancelling a lease, especially when a tenant never moved in, can be challenging. Although this situation is rare.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wendy
Warehousing, 1-10 employees
More than a year
Sep 01, 2022
SiteLink Web Edition Review
SiteLink Web Edition Review
Pros
The softwares intuitiveness is impressive and the staff, who are focused on customer satisfaction, provide excellent support.
Cons
Getting accustomed to the program took a significant amount of time, but the support staff was always available to help me through the learning process.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Thomas
Accounting, 1-10 employees
More than a year
Sep 01, 2022
Sitelink Self Storage program
Sitelink Self Storage program
Pros
Believe it or not I used to handle everything manually, and my boss did even more bookkeeping manually (as I wasn't involved in accounting reports). Sitelink has significantly alleviated the paperwork burden. Since there's no printed or online manual I rely on tech support to answer my questions. Their support is excellent!
Cons
I do miss having a manual, particularly for infrequent actions that require a little reminder to recall how to perform them.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Barbara
Warehousing, 1-10 employees
More than a year
Sep 01, 2022
Been using for over 18 years
Been using for over 18 years
Pros
The software is relatively easy to use, featuring simple functions.
Cons
When transferring a past due tenant, it automatically makes them current. Additionally, an Apple version is not available. To take a credit in the payment screen, you have to process it separately first; otherwise, it doesn't allocate the credit to the desired line (it applies it to the oldest charge first). It would be beneficial to have a 90% rotate function when placing units on the maps without reversing the length and width. The current function reverses the order, while in Sitelink length needs to be entered first so this function changes that sequence instead of just rotating the direction on the map.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Cathy
Warehousing, 1-10 employees
More than a year
Sep 01, 2022
Easy to teach, learn and use
Easy to teach, learn and use
Pros
I absolutely love Sitelink Web Edition; its incredibly user-friendly. I have successfully taught many other employees to use the software with ease. It's almost foolproof and greatly simplifies daily property management tasks.
Cons
I have no grievances about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
angel
Consumer Services, 500+ employees
More than a year
Sep 01, 2022