SiteLink Web Edition

Extensive software managemenet

Pros

This system offers a wide range of reports that can be generated.

Cons

It can be challenging to figure out how to retrieve the specific report I need.

I'm afraid we are going to have to find another software package

Pros

We opted for Sitelink because it operates on the Cloud.

Cons

Unfortunately we have encountered a corruption issue in our Sitelink package but their customer service team seems incapable of understanding our problem. They refuse to acknowledge that it's a Sitelink problem, and the comprehension level of most of the service representatives we speak to is extremely poor. I have lost all faith in the accuracy of their reports, making it impossible for me to import them into my accounting software (Quickbooks). I have spent days trying to untangle this issue and manually adjust our data. It's a complete nightmare, especially since communicating with their service team is as futile as talking to the man in the moon. We are now exploring alternative cloud-based systems in the UK, and I strongly advise other facilities to steer clear of Sitelink.

Very Confusing Web Edition & MyHub

Pros

It's a robust management software for self-storage packed with fantastic features that make running one or more facilities highly efficient.

Cons

It's incredibly frustrating that the software isn't truly web-based as advertised. The web edition needs to be installed on each desktop, and the web portal (MyHub) is severely lacking in many features. It creates a lot of confusion for our staff having to switch between the two.