WebSelfStorage Reviews

“Budget-friendly option

Pros

The monthly fee makes it a good program and it seamlessly integrates with our kiosk and gate systems.

Cons

They must update their settings to allow sending notices and invoices to clients using Gmail addresses. It is a necessary improvement for Web Self Storage. Additionally, since they are a branch of Uhaul, their website experiences lag and takes some time to load.

“Terrible customer service

Pros

The only thing I like about WSS is its price.

Cons

The lack of communication and updates from Web Self Storage is causing issues with email notifications for our customers due to a conflict in email security.

“Recently switched and is quite happy

Pros

WebSelfStorage stands out from our previous property management software.

Cons

Recently completing the setup, we have numerous unanswered questions regarding payment processing and conversion in general that we will need to contact webselfstorage about.

“Not using it anymore

Pros

In the beginning, it was just okay but over time the program became very unstable so we decided to discontinue using it.

Cons

I am really disappointed with the customer service. They have given me incorrect reports and there are constant issues with processing autopays. There are just so many problems that it's hard to even keep track of them all.

“Quite reliable...

Pros

One thing I really like about WSS is the visual map that displays the status of each unit.

Cons

Had some trouble with emailing at first as multiple emails weren't making it to the right customers. Thankfully, the issue has been sorted out now and things are running smoothly again.

“Using it for the first time and figuring things out

Pros

Pricing is reasonable and definitely an important factor for us when choosing this software. Plus it has all the necessary features for the self-storage business and tenants receive timely information. Also it is easy to use and the customer support team is exceptional. As the representative always answers my calls and provides the most helpful assistance. I never have to wait on hold but reach her directly. When I don't understand something, she patiently guides me through it. She is probably the main reason for the fantastic reviews.

Cons

It took me a little time to figure out some of the features because they are not quite clear at first. But once you get the hang of the system, everything starts to make sense. Even though am still learning, but overall it's pretty easy to use.

“WSS support team is superb

Pros

The system is quite reliable as everything is accurate and on time. Plus the customer service is simply the best. And the representative who helped us really knows their stuff and always provides quick and helpful support.

Cons

As someone who is not particularly tech-savvy, it took me a little while to familiarize myself with the software. However, with the assistance of the support team, the process became easier.

“Impressed with the call center representative

Pros

The reports provided help me assess our performance.

Cons

I noticed there are glitches in the program that sometimes remain unresolved, and there have been instances of no follow-up.

“Meets our needs quite well

Pros

WebSelfStorage software is easy to navigate and very user friendly. Plus the customer support is simply amazing as they are always available when I contacted them.

Cons

The program has numerous tabs for each customer which makes it difficult to remember where to access specific information. And as I didn't set up the program myself, it is harder for me to recall the location of certain features.

“very user-friendly

Pros

I love how easy it is to use the central billing feature. As a U-Haul dealer, transitioning to this software was fairly simple.

Cons

So far I haven't encountered any issues that would discourage me from using the software.

“Great for those with a limited budget

Pros

The credit card fees are competitive in the industry. We had been using the same software for years, but we needed more features to assist us with statements and automatic credit card processing at the beginning of each month.

Cons

As individuals in our mid-60s, there was a learning curve involved with any new program. However, after becoming familiar with it, things improved quite a bit. However our electronic gate access is not compatible with the program and I think it would also be beneficial to have the ability to make batch payments.

“Have a few bugs, but overall it is Amazing

Pros

To be honest, the price was a major factor for us as a small startup business with high operational costs.

Cons

There are some bugs in the system, particularly when inputting a large number of different customer accounts, which sometimes overwrites my work.

“Works perfectly for us

Pros

Well I am not a tech savvy person but I like tools that streamline operations and WebSelfStorage has helped me achieve that. Once you get familiar with it, navigating the system is quite simple. If you are unsure about something they have helpful people who can guide you.

Cons

I feel like it would be helpful to have more personalized assistance to further understand ways to improve the efficiency of managing all of my storage. After almost two years of using the program, I would like to have guidance on undiscovered features. I believe this is possible but I have not had the opportunity to discuss it with anyone yet.

“Can't say much as I am new to it

Pros

WSS software is easy to learn. Also it makes managing tenants and the check-in/check-out process simple for us. And once the fees were set, we had no trouble using it.

Cons

Currently, the most challenging aspect for me is ensuring that emails are successfully sent to specific addresses.

“Outstanding software and service

Pros

I am quite impressed with the reports. Plus the templates they provide are also fantastic as they make my job easier.

Cons

It would be convenient if I could access the Site Map without having to leave it just to navigate to another part of the website.

“Grateful for the support they offer

Pros

The integration with our business worked seamlessly. What I like the most is the ability to call and receive assistance whenever I have a question. The support team has been patient and helpful especially when we needed to separate Web Self Storage from our original business to create two separate entities. And the support staff walked me through the process which eventually allowed me to assist my customers properly.

Cons

Overall, the software is pretty good and works well for our needs.

“Has a lot of useful features but is a bit complex

Pros

I really like the wide range of features this platform offers, and the fact that I can customize it to fit our specific needs and purposes is a huge plus for me.

Cons

Figuring out the platform has been a bit of a challenge for us. And there is definitely a learning curve and it's taken some trial and error to get the hang of it.

“Crashes often...

Pros

At first, the sales and support team were great as they responded quickly and seemed genuinely willing to help. But the issues with the programs data upload just got to be too much. Eventually, they decided we were no longer a good fit, which was quite disappointing. We couldn't even get to the activation stage because the uploads kept failing, so I never got a chance to see any of the platforms benefits.

Cons

I tried everything to provide our existing contract info like entering it directly into the online portal and using the spreadsheet they provided. Even though I have plenty of experience with electronic data and spreadsheets, both methods kept crashing and failing. It was very frustrating and I am sure that frustration came through in my emails to their support team. In the end, webselfstorage ended the relationship before we even really got started.

“Reasonably priced

Pros

The thing I like the most about WSS is that the monthly costs are quite reasonable compared to other software options.

Cons

It would be preferable not to go through a lengthy setup process when signing up for multiple sites.

“Help is always available....

Pros

WSS software offers wide range of functionality and its ease of use is commendable. The technical and administrative support surpasses any other experience I've had. Support is available through live chat, phone or email, and the professionals I worked with provided the assistance I needed. They ensured that all my questions were answered without any lingering uncertainty. Also they quickly addressed a specific question we had and provided step by step instructions. They also followed up with an email, outlining the steps in case we needed them later. Plus it covers all our self-storage needs at a reasonable price. WebSelfStorage goes beyond being a typical unit management software. It encompasses every aspect of facility tasks, financials, off site and on site communications, demographics and comprehensive reports for running a secure and professional business. We have tried other programs but this one offers the best coverage for all storage-related tasks, reports and accountability. While minor adjustments may be required for personalization, it is a plug and play, multi user, full service platform that fulfills all our needs and more!

Cons

There is not much I don't like about the program, but one thing I wish they would change is how payments are posted. The system is great at ensuring accountability and making it tough for dishonest employees to commit fraud, but not being able to pre-date a payment is frustrating. Every payment is automatically dated based on when its entered, even if it arrives late. While there are options for internal adjustments, you can't change the received date. We ran into an issue when one of our staff members was on vacation as payments were entered after they got back, but the system still dated them for the day they were entered, not when they were actually received. For smaller facilities like ours having more flexibility with payment posting would be a huge help.

“Hate This Software

Pros

I strongly dislike this software. There is absolutely nothing I appreciate about it. It is not user-friendly. It consistently performs poorly. The IT support is unhelpful and often seems unaware of the situation. I've been waiting for them to fix issues for over a year now.

Cons

The software has been unable to send reminders for over a year now, and despite their claims of working on it, there hasn't been any progress. On the first day of the month I couldn't log into the system, and there was no explanation provided via email. After being on hold with customer service for 30 minutes with no response, I gave up. Additionally, the IT team has been unable to resolve the issue of generating a new lease every time I take payment at one location but not the second. Numerous other issues persist as well.

“Do Not Use WebSelfStorage

Pros

Autopay, prepopulated forms (when they're actually functioning), and email reminders (again, when they're operational) are convenient features.

Cons

I have experienced situations where Web Self Storage goes offline without any explanation or response from their support team. It's frustrating, especially during the beginning of the month when I rely on the software the most. Phone calls go unanswered, and their web contact form is broken, leaving me without any options for assistance. I strongly advise against relying on this software for your business. The system also has bugs and issues that I've reported to their support team, but it takes an unacceptable amount of time, usually six to 12 months, to receive a fix.

“Web Self Storage success

Pros

We have been utilizing the program for 3 years. Initially there were a few glitches they were resolving. Now, it appears most of the issues have been resolved. We receive excellent support from Web Self Storage. They are pleasant to work with and always ready to assist us in any way possible. Posting a customer's move-in is fantastic; the forms are printed upon completion of the entry. The reports are incredibly helpful in managing our self-storage business. They provide valuable insights into customer activity, rent and sales data, and comparisons. Finding customers, processing payments, and entering contracts is made easy. The company keeps records of all letters and statements sent to our customers. Support is readily available for any questions we have. The program offers templates for contracts, letters, late notices, and more. Modifying the written content can sometimes be a bit challenging, but with the help of customer support, we can overcome any obstacles. They now provide informative online webinars, which offer time-saving information and introduce new features. I highly recommend this program.

Cons

Adjusting the letter templates and getting the spacing right can be a bit time consuming.

“Great software!

Pros

It's incredibly easy to use. The "Dashboard" is an excellent feature that quickly directs you to what you need for your customers.

Cons

I have been using the software for over two years, and while there have been a couple of issues, the tech support team has been responsive and quick to fix the bugs.

“Product Is Great!!

Pros

The mobile walkaround feature is what I love about Web Self Storage. When I perform a lock action report and come across a unit that requires cleaning due to an overnight move out or has a rusted door handle or broken latch, I can simply take a photo and attach it to the customer's storage unit digitally. Once I finish the walkaround and return to the office, I can log into the same website and access those attached photos, documenting the history of my units. It's convenient not having to email myself photos or create separate folders on my computer for documentation. Additionally, the call center is worth checking out. Although it incurs a monthly expense, it brings in an average of 3 move ins per month for my storage facility because someone is always answering the phone. They can also make U-Haul reservations for your store if you're a U-Haul dealership, and they provide notes for customer storage units and more. This product helps me save money on payroll. For $45.00 a month, I can perform all the tasks I listed and more. That covers the monthly rent of one of my 5x5 customers, making it worthwhile.

Cons

I'm currently frustrated with the speed at which the ledger updates with reversals, and its reporting and display features. It takes some time to understand the program, like any unfamiliar software. The walk around list display doesn't allow for room numbers to be displayed in numerical order, so I had to spend five hours individually editing 436 rooms to create a more convenient walk around report.

“Great option for Self-Storage Software

Pros

As someone who likes to stay ahead of the curve, I was keen on managing a location remotely. When I discovered that WSS offered this solution, I immediately seized the opportunity. The support staff at the contact center has been incredibly helpful in setting up the Remote Move In process, and I believe this is the direction the self storage industry is heading. The quality of the reports associated with WSS is something I genuinely appreciate; they are easy to read and filled with valuable information. The software has a sleek, modern look that is very intuitive. Customer service is usually responsive and capable of resolving any issues we encounter.

Cons

The remote move in process is relatively new, so there are some expected issues. The staff at the contact center is also new and not fully familiar with the process which has cost us sales in the past. Customers who were ready to move in had to go to our competition due to the contact center's inability to complete the task. However, I understand that it's a transition period,and the support team has been helpful in communicating with me and working towards resolving the issues.

“Kudos to customer support team

Pros

Certain aspects of the new WSS software are an improvement. For example, now you have the option to delete a credit card charge before saving, in case you accidentally entered the incorrect amount.

Cons

Tech support removed the message box on the "letters" feature, leaving me with no way to correspond with clients regarding a letter unless I send another separate email. This has been reported as annoying by clients who receive two emails. The reason given by tech support (concerns about clients mistaking it for spam) doesn't seem valid to me. I strongly request the message box to be added back to the letters feature. I was told my name would be added to a complaint list about this, which should indicate that other Web Self Storage users want the feature back. Additionally, I'm unable to retrieve information on past clients, which would be beneficial and time-saving for me, especially considering I have many returning clients in a college town.

“Great customer support

Pros

It's quite simple to set up our customers for storage.

Cons

Personally, I haven't encountered any problems with the software.

“5 star customer service

Pros

The customer service, technical support and administrative assistance are exceptional.

Cons

We are still in the process of learning how to use the new walk around report.

“Easy way to manage self-storage business

Pros

I absolutely loved the complimentary tech support for the first 120 days. It was instrumental in helping us set up and fully integrate the software for payment processing. The integration of tenant insurance was also extremely helpful, as we didn't have the capability to offer it before.

Cons

The pricing might be a bit steep for some individuals, and not all the additional services are necessary for everyone. Nevertheless, it is worth every penny.

“WebSelfStorage

Pros

There are specific features on this software that I prefer compared to our other one. We own 3 facilities and use this software at only 1 of them, our smallest. It offers more options, including the ability to purchase insurance for our customers, which I really appreciate.

Cons

It can be frustrating when the system fails to register that I've saved and closed a customers profile. Sometimes, when another user tries to log in, it shows the profile as still open, preventing access. This issue needs to be addressed.

“Solid. Setbacks and mistakes happen but their customer support really is second to none.

Pros

The customer support. They are really making an effort to develop improved software for us and it's evident.

Cons

Previously the lack of access to real support was a major issue but things have turned around completely in the past year.

“Great Improvement from Old Version

Pros

It is easy to use and navigate, making it simple to train new users. It's highly functional on mobile devices even for administrative tasks. The payment merchant options are cost effective. The software offers numerous automated functions. The recent additions have completely turned it around, and improvements are being made swiftly. This software is easily one of the best available! It's incredibly cost effective and user friendly for single or multiple stores. It allows us to access contact information for new customers nationwide through the U-Haul database.

Cons

The new version of the software needs improvements in revenue management. It should have more reliable centralized mailing reporting and better reporting for Mobile Digital Walk Around (inventory). The API is currently not very useful. Digital signatures on contracts are still basic and should have an API link with a fully functional eSign software or integrated eSign functions connected to a kiosk app or a website link. The customer portal is still branded like Uhaul and cannot be customized for company designs or simplified to remove branding.

“Good product, Fantastic Support!

Pros

The design of the site map was incredibly user-friendly. It provides great operational benefits and allows me to quickly understand what's happening at a glance.

Cons

Overall, my experience has been good. However, I wish I had taken a class to learn the program more efficiently. I ended up learning it on the go with the assistance of others.

“WebselfStorageReview

Pros

One of the advantages of this site is that it can be accessed not only on a computer but also on a smartphone! Nowadays, people use smartphones more frequently.

Cons

I haven't had enough experience with it to identify many downsides, but I do know that it surpasses other computer platforms!

“Great software at an excellent value.

Pros

Since the recent major update the software has become easier to use. It is now integrated with the security gate and allows for automated or personalized communication with customers. The help chat staff is knowledgeable and efficient, and the wait time is usually short. It's also easy to print leases using tenant information. Considering the price, it's unbeatable!

Cons

The lease doesn't include integrated photo IDs, although there are prompts to make copies separately.

“Solid Tool to Manage your customer base!

Pros

Its functionality is outstanding. It covers everything, from history, letters/notes, and notices/mailings to auto billing. It's comprehensive, and the reports are a big help too!

Cons

The Message Center is a bit clumsy, but they are actively working on improving it.

“WebSelfStorage

Pros

The software is the foundation of our storage and retail point of sale operation. It's intuitive and helps us manage our entire business. I particularly like its ease of use, the storage reporting features, and the mapping capabilities.

Cons

Occasionally, the system experiences downtime. The retail functionality could be more intuitive when it comes to selling merchandise. I find the retail point of sale functionality and reports tools to be quite limiting.

“Webstorage review

Pros

The site map allows customers to access U-Haul storage payment and call center options.

Cons

There are charges for reservations, and sometimes the computer doesn't open when the website is experiencing issues.

“Exit 1 storage

Pros

I appreciate the option to call someone or chat with them online for assistance when issues arise. The support staff is always very helpful.

Cons

I don't have complete control over how rooms are listed and described. I would prefer my units to be labeled as "temperature controlled rooms" instead of "climate controlled rooms," but unfortunately, that cannot be changed. Additionally, I'd like the site map to be more user-friendly, with site links. It would be convenient if the customer's information automatically populated on the right side of the screen when hovering the mouse over a unit.

“Owner

Pros

I like that it appears to be user-friendly and that it answers phone calls after hours.

Cons

It can be a little costly, and there are times when the hold time on the phone is too long.

“Transcending Management Software

Pros

The cost, functionality, and ease of use are exceptional!

Cons

I'm not being paid to use it.

“Software reviews

Pros

Its ability to interface with payment processing is impressive. Additionally, it allows us to generate a wide variety of reports and is easy to navigate. The customer service is also excellent.

Cons

There were a few bugs during the launch of WebSelfStorage 2.0 but everything has been resolved now.

“Perhaps I'm a little too picky

Pros

Having the option to search using either the room number or client name makes it simple to find the right account. Saving payment types is convenient and makes payment processing easier for us and our clients. Auto pay is fantastic and I wish every client would choose this option!

Cons

I prefer minimizing mouse usage, so it would be great to have keyboard shortcuts for performing functions. When processing a payment, it would be convenient to be able to tab out of the payment amount and move to the payment type.

“Easy to use

Pros

The software is easy to use and provides the basic functions we need, all at a fraction of the cost we used to pay. We are still learning and making adjustments, but we really have no complaints.

Cons

So far, I have no negative feedback to provide.

“Best choice I made for my new storage facility!

Pros

I am still new to WebSelfStorage but I'm quickly discovering its capabilities. The Sitemap is an excellent tool that not only helps customers find the right unit but also speeds up the move-in process at the facility. I can't praise the team enough. Their guidance has been absolutely phenomenal. As a first-time storage facility owner, I would feel lost without their help. I've had numerous questions, and they consistently offer timely, patient, and thorough explanations. What's even better is that the team is easy to reach. WebSelfStorage may seem daunting, but the team has graciously walked me through each step and quickly assisted me in getting my first customers on board. I gladly recommend them to anyone in need of support.

Cons

I can't think of any drawbacks to using this program.

“Best self storage managemetn software for the money!

Pros

We have used WebSelfStorage at multiple facilities over the years and have always found it easy to use, both for managers and customers. Our accounting team also finds it user-friendly. Considering the price, we have an easy-to-use management software, extremely low credit card processing fees, a built-in tenant insurance program, and a listing on Uhaul.com. We couldn't find all these benefits in one place, especially at such an affordable price. While setting up our most recent self-storage facility on WebSelfStorage, the technical staff was incredibly helpful. Even our call center agents have praised the WebSelfStorage staff for their ease of collaboration. We highly recommend this software for independent self storage owners and operators.

Cons

They still need to work out some bugs to ensure fully functioning online rentals.

“Top Notch Technical support.

Pros

Initially I found the program intimidating, but with the help of a representative, it now seems easy. Being 73 years old, I learn better through hands on experience. The guidance provided by me and my team has been immensely helpful. Ofcourse there is always a learning curve with any new program, but I am grateful to have supportive assistance on the other end.

Cons

It takes longer to process an application. I'm sure it will become faster with time. This is only our first week using the new program. If you're planning to switch to WebSelfStorage, I recommend doing so after the 10th of the month as it will make the transition much smoother.

“Thank you!

Pros

It's easy to navigate, and the best part is that they handle sending out my letters.

Cons

The reports could be more comprehensive and detailed.

“Shalimar Self Storage Converts to WSS from Sitelink

Pros

"I had worked for U-Haul Moving and Storage in various positions, so I was familiar with the value of the program and the operating system. Moreover, our location was already a U-Haul Dealer, so becoming a self-storage affiliate was an obvious choice. This platform is much more affordable compared to what Sitelink used to charge us monthly for an inferior product, in my opinion. While we do pay extra for the call center, it has helped us answer tenant questions and handle payments and reservations outside of office hours. Centralized mailing has had a significant positive impact on our company. Previously, we would spend days typing up rate increase letters and auction notices, and many of them never got mailed. With WebSelfStorage, we have letter templates for common storage industry actions, which can be directly mailed to our customers at standard postage costs. It's wonderful when the whole system works together seamlessly, it reduces the hassle. The latest version is much more user friendly than before. The support we have received since signing up in June has been impressive. In the past, extended support would come at an additional cost but now we can easily contact a representative outside of our setup window."

Cons

Previously, customer support over the phone incurred charges for customers. However, with the new version of WSS, it's much easier to get answers to any questions you have. Sometimes there might be a wait if they're busy, but once you speak to a representative, they make it very simple to access their assistance when needed.