softwareWebSelfStorage Reviews
93 Reviews
Overall Rating
3.3
93 Reviews
Rating Distribution
5
(42)
4
(10)
3
(5)
2
(4)
1
(32)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.3
93 Reviews
Rating Distribution
5
(42)
4
(10)
3
(5)
2
(4)
1
(32)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Industry
Provider Size
Time Used
WebSelfStorage
WebSelfStorage
Pros
The monthly fee makes it a good program and it seamlessly integrates with our kiosk and gate systems.
Cons
They must update their settings to allow sending notices and invoices to clients using Gmail addresses. It is a necessary improvement for Web Self Storage. Additionally, since they are a branch of Uhaul, their website experiences lag and takes some time to load.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
DeAnna
Consumer Services, 1-10 employees
More than a year
Nov 02, 2023
Customer Service Sucks
Customer Service Sucks
Pros
The pricing is the only positive aspect of WSS.
Cons
The lack of communication and updates from Web Self Storage is causing issues with email notifications for our customers due to a conflict in email security.
Ease of use
2
Value for money
7
Customer Support
2
Functionality
2
Bryan
Accounting, 1-10 employees
More than a year
Jul 01, 2023
Just recently converted to WebSelfStorage
Just recently converted to WebSelfStorage
Pros
WebSelfStorage stands out from our previous property management software.
Cons
Recently completing the setup, we have numerous unanswered questions regarding payment processing and conversion in general that we will need to contact webselfstorage about.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Anthony
Real Estate, 1-10 employees
Less than 6 months
Apr 14, 2023
Not a current user
Not a current user
Pros
Initially, it was just okay, but over time the program became highly unstable, leading us to discontinue using it.
Cons
The customer service is inadequate, with incorrect reports and issues processing autopays. There are too many problems to list.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Penny
Retail, 51-100 employees
More than a year
Nov 17, 2022
This is a great software!
This is a great software!
Pros
I really appreciate the visual map that displays the status of each unit.
Cons
Emailing has been challenging, with several emails not reaching the intended customers. Thankfully, the problem has been resolved.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Scott
Warehousing, 1-10 employees
More than a year
Sep 18, 2022
1st time user figuring it out
1st time user figuring it out
Pros
Pricing is definitely an important factor. The software has all the necessary features for the self-storage business, and tenants receive timely information. It's easy to use and the customer support team is exceptional. The representative always answers my calls and provides the most helpful assistance. I never have to wait on hold but reach her directly. When I don't understand something, she patiently guides me through it. She is probably the main reason for the fantastic reviews.
Cons
Some of the features are not immediately apparent, but once you understand the system, they make sense. I am still learning, but overall, it is relatively easy to use.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Rhonda
Commercial Real Estate, 1-10 employees
Less than 6 months
Aug 25, 2022
Great customer service people!
Great customer service people!
Pros
The system is accurate and timely, and the customer service is exceptional. The representative who assisted us is incredibly knowledgeable and provides speedy support.
Cons
As someone who is not particularly tech-savvy, it took me a little while to familiarize myself with the software. However, with the assistance of the support team, the process became easier.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Warehousing, 1-10 employees
More than a year
Aug 23, 2022
Excellent call center employee
Excellent call center employee
Pros
The reports provided help me assess our performance.
Cons
There are glitches in the program that sometimes remain unresolved, and there have been instances of no follow-up.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Susan And Macon
Real Estate, 1-10 employees
More than a year
Aug 21, 2022
WebSelfStorage
WebSelfStorage
Pros
This software is easy to navigate and very user friendly. The customer support is fantastic.
Cons
The program has numerous tabs for each customer, making it difficult to remember where to access specific information. Since I didn't set up the program myself, it's harder for me to recall the location of certain features.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Julie
Real Estate, 1-10 employees
Less than a year
Aug 21, 2022
Great software easy to use
Great software easy to use
Pros
I love how easy it is to use the central billing feature. As a U-Haul dealer, transitioning to this software was fairly simple.
Cons
So far I haven't encountered any issues that would discourage me from using the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Josh
Commercial Real Estate, 1-10 employees
Less than a year
Aug 19, 2022
owner
owner
Pros
The credit card fees are competitive in the industry. We had been using the same software for years, but we needed more features to assist us with statements and automatic credit card processing at the beginning of each month.
Cons
As individuals in our mid-60s, there was a learning curve involved with any new program. After becoming familiar with it, the software has improved. However, our electronic gate access is not compatible with the program, and it would also be beneficial to have the ability to make batch payments.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Mickey
Warehousing, 1-10 employees
Less than 6 months
Aug 15, 2022
First time user and now professional
First time user and now professional
Pros
To be honest, the price was a major factor for us as a small startup business with high operational costs.
Cons
There are some bugs in the system, particularly when inputting a large number of different customer accounts, which sometimes overwrites my work.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Derek
Real Estate, 1-10 employees
Less than 6 months
Aug 13, 2022
Functions Great
Functions Great
Pros
I'm not a tech savvy person but I appreciate tools that streamline operations. WebSelfStorage has helped me achieve that. Once you get familiar with it, navigating the system is quite simple. If you are unsure about something, they have helpful people who can guide you.
Cons
It would be helpful to have more personalized assistance to further understand ways to improve the efficiency of managing all of my storage. After almost two years of using the program, I would appreciate guidance on undiscovered features. I believe this is possible, but I haven't had the opportunity to discuss it with anyone yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brock
Real Estate, 1-10 employees
Less than a year
Aug 11, 2022
First time user
First time user
Pros
The software is easy to learn and managing tenants and the check-in/check-out process is simple. Once the fees are set, it's a breeze to use.
Cons
Currently, the most challenging aspect for me is ensuring that emails are successfully sent to specific addresses.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Sparky
Accounting, 1-10 employees
Less than 6 months
Aug 09, 2022
Great Service!!! Great Software!!
Great Service!!! Great Software!!
Pros
The reports are excellent, and the templates provided are fantastic.
Cons
It would be convenient to access the Site Map without having to leave it to navigate to another section of the website.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tonja
Retail, 1-10 employees
More than a year
Aug 02, 2022
Thanks for your support!
Thanks for your support!
Pros
The integration with our business worked seamlessly. What I appreciate the most is the ability to call and receive assistance whenever I have a question. The support team has been patient and helpful especially when we needed to separate Web Self Storage from our original business to create two separate entities. The support staff walked me through the process, enabling me to assist my customers effectively.
Cons
Overall, the software is pretty good and works well for our needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Accounting, 1-10 employees
More than a year
Aug 01, 2022
Personal experience
Personal experience
Pros
I like the array of features and the ability to customize the platform according to our needs and purposes.
Cons
The learning curve and the trial and error involved in understanding the platform have been challenging.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Reid
Facilities Services, 1-10 employees
Less than 6 months
Aug 01, 2022
Data upload failures and crashes lead to frustration and severing of relationship with platform
Data upload failures and crashes lead to frustration and severing of relationship with platform
Pros
The sales and support staff initially responded promptly and genuinely wanted to help. However, the deficiencies in the program's data upload became unbearable, and the staff decided we were "no longer a good fit." We never reached the activation stage due to repeated upload failures, so we couldn't assess any pros of this platform.
Cons
I attempted various methods to provide existing contract information, both through direct entry into the online account portal and by using the provided spreadsheet. Despite having experience in managing electronic data and spreadsheet manipulation, I encountered repeated crashes and failures with both approaches. Experiencing these input failures led to frustration, which was evident in my emails to the support staff. As a result, the customer relationship was terminated by webselfstorage before it could truly begin.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
2
Kris
Real Estate, 1-10 employees
Less than 6 months
May 01, 2022
Eagle Guard Self Storage
Eagle Guard Self Storage
Pros
The monthly costs are significantly lower compared to other software options.
Cons
It would be preferable not to go through a lengthy setup process when signing up for multiple sites.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammy
Accounting, 1-10 employees
Less than 6 months
Jun 03, 2021
Support is always there
Support is always there
Pros
This software offers extensive functionality, and its ease of use is refreshing. The technical and administrative support surpasses any other experience I've had. Support is available through live chat, phone, or email, and the professionals I worked with provided the assistance I needed. They ensured that all my questions were answered without any lingering uncertainty. They quickly addressed a specific question we had and provided step-by-step instructions. They also followed up with an email, outlining the steps in case we needed them later. This software covers all our self-storage needs at a reasonable price. WebSelfStorage goes beyond being a typical unit management software. It encompasses every aspect of facility tasks, financials, off site and on site communications, demographics and comprehensive reports for running a secure and professional business. We have tried other programs, but this one offers the best coverage for all storage-related tasks, reports and accountability. While minor adjustments may be required for personalization, it is a plug and play, multi user, full service platform that fulfills all our needs and more!
Cons
There are very few disadvantages. One aspect I would like to see changed is related to payment posting. The program emphasizes constant accountability and makes it difficult for a dishonest employee to engage in fraudulent activities. However, the inability to pre-date a payment is inconvenient. All payments are dated based on the actual date they are entered, even if they arrive late. While there are internal adjustments available, there is no flexibility in adjusting received dates. We experienced an incident where a staff member was on vacation, and the inflexibility of payment posting became an issue. Although we adjusted the accounts to reflect the actual payment arrangements, the system dated all payment postings for the date entered after the staff member's return. It would be beneficial for smaller facility users like us to have more flexibility in this regard.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Beverly
Consumer Services, 1-10 employees
More than a year
May 06, 2021
Hate This Software
Hate This Software
Pros
I strongly dislike this software. There is absolutely nothing I appreciate about it. It is not user-friendly. It consistently performs poorly. The IT support is unhelpful and often seems unaware of the situation. I've been waiting for them to fix issues for over a year now.
Cons
The software has been unable to send reminders for over a year now, and despite their claims of working on it, there hasn't been any progress. On the first day of the month I couldn't log into the system, and there was no explanation provided via email. After being on hold with customer service for 30 minutes with no response, I gave up. Additionally, the IT team has been unable to resolve the issue of generating a new lease every time I take payment at one location but not the second. Numerous other issues persist as well.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Brett
Real Estate, 1-10 employees
More than a year
May 05, 2021
Do Not Use WebSelfStorage
Do Not Use WebSelfStorage
Pros
Autopay, prepopulated forms (when they're actually functioning), and email reminders (again, when they're operational) are convenient features.
Cons
I have experienced situations where Web Self Storage goes offline without any explanation or response from their support team. It's frustrating, especially during the beginning of the month when I rely on the software the most. Phone calls go unanswered, and their web contact form is broken, leaving me without any options for assistance. I strongly advise against relying on this software for your business. The system also has bugs and issues that I've reported to their support team, but it takes an unacceptable amount of time, usually six to 12 months, to receive a fix.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
7
Johnny
Real Estate, 1-10 employees
More than a year
May 04, 2021
Web Self Storage success
Web Self Storage success
Pros
We have been utilizing the program for 3 years. Initially there were a few glitches they were resolving. Now, it appears most of the issues have been resolved. We receive excellent support from Web Self Storage. They are pleasant to work with and always ready to assist us in any way possible. Posting a customer's move-in is fantastic; the forms are printed upon completion of the entry. The reports are incredibly helpful in managing our self-storage business. They provide valuable insights into customer activity, rent and sales data, and comparisons. Finding customers, processing payments, and entering contracts is made easy. The company keeps records of all letters and statements sent to our customers. Support is readily available for any questions we have. The program offers templates for contracts, letters, late notices, and more. Modifying the written content can sometimes be a bit challenging, but with the help of customer support, we can overcome any obstacles. They now provide informative online webinars, which offer time-saving information and introduce new features. I highly recommend this program.
Cons
Adjusting the letter templates and getting the spacing right can be a bit time consuming.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Janis
Facilities Services, 1-10 employees
More than a year
Aug 13, 2020
Great software!
Great software!
Pros
It's incredibly easy to use. The "Dashboard" is an excellent feature that quickly directs you to what you need for your customers.
Cons
I have been using the software for over two years, and while there have been a couple of issues, the tech support team has been responsive and quick to fix the bugs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Consumer Services, 1-10 employees
More than a year
Aug 08, 2020
Product Is Great!!
Product Is Great!!
Pros
The mobile walkaround feature is what I love about Web Self Storage. When I perform a lock action report and come across a unit that requires cleaning due to an overnight move out or has a rusted door handle or broken latch, I can simply take a photo and attach it to the customer's storage unit digitally. Once I finish the walkaround and return to the office, I can log into the same website and access those attached photos, documenting the history of my units. It's convenient not having to email myself photos or create separate folders on my computer for documentation. Additionally, the call center is worth checking out. Although it incurs a monthly expense, it brings in an average of 3 move ins per month for my storage facility because someone is always answering the phone. They can also make U-Haul reservations for your store if you're a U-Haul dealership, and they provide notes for customer storage units and more. This product helps me save money on payroll. For $45.00 a month, I can perform all the tasks I listed and more. That covers the monthly rent of one of my 5x5 customers, making it worthwhile.
Cons
I'm currently frustrated with the speed at which the ledger updates with reversals, and its reporting and display features. It takes some time to understand the program, like any unfamiliar software. The walk around list display doesn't allow for room numbers to be displayed in numerical order, so I had to spend five hours individually editing 436 rooms to create a more convenient walk around report.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Warehousing, 1-10 employees
More than a year
May 15, 2020
Great option for Self-Storage Software
Great option for Self-Storage Software
Pros
As someone who likes to stay ahead of the curve, I was keen on managing a location remotely. When I discovered that WSS offered this solution, I immediately seized the opportunity. The support staff at the contact center has been incredibly helpful in setting up the Remote Move In process, and I believe this is the direction the self storage industry is heading. The quality of the reports associated with WSS is something I genuinely appreciate; they are easy to read and filled with valuable information. The software has a sleek, modern look that is very intuitive. Customer service is usually responsive and capable of resolving any issues we encounter.
Cons
The remote move in process is relatively new, so there are some expected issues. The staff at the contact center is also new and not fully familiar with the process which has cost us sales in the past. Customers who were ready to move in had to go to our competition due to the contact center's inability to complete the task. However, I understand that it's a transition period,and the support team has been helpful in communicating with me and working towards resolving the issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Daniel
Facilities Services, 11-50 employees
Less than 6 months
Feb 27, 2020
Kudos to customer support team
Kudos to customer support team
Pros
Certain aspects of the new WSS software are an improvement. For example, now you have the option to delete a credit card charge before saving, in case you accidentally entered the incorrect amount.
Cons
Tech support removed the message box on the "letters" feature, leaving me with no way to correspond with clients regarding a letter unless I send another separate email. This has been reported as annoying by clients who receive two emails. The reason given by tech support (concerns about clients mistaking it for spam) doesn't seem valid to me. I strongly request the message box to be added back to the letters feature. I was told my name would be added to a complaint list about this, which should indicate that other Web Self Storage users want the feature back. Additionally, I'm unable to retrieve information on past clients, which would be beneficial and time-saving for me, especially considering I have many returning clients in a college town.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karen
Warehousing, 1-10 employees
More than a year
Feb 16, 2020
Great customer support
Great customer support
Pros
It's quite simple to set up our customers for storage.
Cons
Personally, I haven't encountered any problems with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Warehousing, 1-10 employees
More than a year
Jan 02, 2020
5 star customer service
5 star customer service
Pros
The customer service, technical support and administrative assistance are exceptional.
Cons
We are still in the process of learning how to use the new walk around report.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Armand
Real Estate, 1-10 employees
Less than a year
Jan 01, 2020
Easy way to manage self-storage business
Easy way to manage self-storage business
Pros
I absolutely loved the complimentary tech support for the first 120 days. It was instrumental in helping us set up and fully integrate the software for payment processing. The integration of tenant insurance was also extremely helpful, as we didn't have the capability to offer it before.
Cons
The pricing might be a bit steep for some individuals, and not all the additional services are necessary for everyone. Nevertheless, it is worth every penny.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Ashante
Warehousing, 11-50 employees
Less than a year
Dec 21, 2019
WebSelfStorage
WebSelfStorage
Pros
There are specific features on this software that I prefer compared to our other one. We own 3 facilities and use this software at only 1 of them, our smallest. It offers more options, including the ability to purchase insurance for our customers, which I really appreciate.
Cons
It can be frustrating when the system fails to register that I've saved and closed a customers profile. Sometimes, when another user tries to log in, it shows the profile as still open, preventing access. This issue needs to be addressed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Avalon
Commercial Real Estate, 1-10 employees
More than a year
Dec 18, 2019
Solid. Setbacks and mistakes happen but their customer support really is second to none.
Solid. Setbacks and mistakes happen but their customer support really is second to none.
Pros
The customer support. They are really making an effort to develop improved software for us and it's evident.
Cons
Previously the lack of access to real support was a major issue but things have turned around completely in the past year.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bentley
Warehousing, 11-50 employees
More than a year
Dec 17, 2019
Great Improvement from Old Version
Great Improvement from Old Version
Pros
It is easy to use and navigate, making it simple to train new users. It's highly functional on mobile devices even for administrative tasks. The payment merchant options are cost effective. The software offers numerous automated functions. The recent additions have completely turned it around, and improvements are being made swiftly. This software is easily one of the best available! It's incredibly cost effective and user friendly for single or multiple stores. It allows us to access contact information for new customers nationwide through the U-Haul database.
Cons
The new version of the software needs improvements in revenue management. It should have more reliable centralized mailing reporting and better reporting for Mobile Digital Walk Around (inventory). The API is currently not very useful. Digital signatures on contracts are still basic and should have an API link with a fully functional eSign software or integrated eSign functions connected to a kiosk app or a website link. The customer portal is still branded like Uhaul and cannot be customized for company designs or simplified to remove branding.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jay
Real Estate, 11-50 employees
More than a year
Dec 14, 2019
Good product, Fantastic Support!
Good product, Fantastic Support!
Pros
The design of the site map was incredibly user-friendly. It provides great operational benefits and allows me to quickly understand what's happening at a glance.
Cons
Overall, my experience has been good. However, I wish I had taken a class to learn the program more efficiently. I ended up learning it on the go with the assistance of others.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Warehousing, 1-10 employees
Less than 6 months
Nov 25, 2019
WebselfStorageReview
WebselfStorageReview
Pros
One of the advantages of this site is that it can be accessed not only on a computer but also on a smartphone! Nowadays, people use smartphones more frequently.
Cons
I haven't had enough experience with it to identify many downsides, but I do know that it surpasses other computer platforms!
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Sarah
Warehousing, 11-50 employees
N/A
Nov 23, 2019
Great software at an excellent value.
Great software at an excellent value.
Pros
Since the recent major update the software has become easier to use. It is now integrated with the security gate and allows for automated or personalized communication with customers. The help chat staff is knowledgeable and efficient, and the wait time is usually short. It's also easy to print leases using tenant information. Considering the price, it's unbeatable!
Cons
The lease doesn't include integrated photo IDs, although there are prompts to make copies separately.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Pat
Facilities Services, 1-10 employees
More than a year
Nov 13, 2019
Solid Tool to Manage your customer base!
Solid Tool to Manage your customer base!
Pros
Its functionality is outstanding. It covers everything, from history, letters/notes, and notices/mailings to auto billing. It's comprehensive, and the reports are a big help too!
Cons
The Message Center is a bit clumsy, but they are actively working on improving it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Laura
Warehousing, 1-10 employees
More than a year
Nov 09, 2019
WebSelfStorage
WebSelfStorage
Pros
The software is the foundation of our storage and retail point of sale operation. It's intuitive and helps us manage our entire business. I particularly like its ease of use, the storage reporting features, and the mapping capabilities.
Cons
Occasionally, the system experiences downtime. The retail functionality could be more intuitive when it comes to selling merchandise. I find the retail point of sale functionality and reports tools to be quite limiting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Real Estate, 1-10 employees
More than a year
Oct 19, 2019
Webstorage review
Webstorage review
Pros
The site map allows customers to access U-Haul storage payment and call center options.
Cons
There are charges for reservations, and sometimes the computer doesn't open when the website is experiencing issues.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Danny
Retail, 1-10 employees
More than a year
Oct 15, 2019
Exit 1 storage
Exit 1 storage
Pros
I appreciate the option to call someone or chat with them online for assistance when issues arise. The support staff is always very helpful.
Cons
I don't have complete control over how rooms are listed and described. I would prefer my units to be labeled as "temperature controlled rooms" instead of "climate controlled rooms," but unfortunately, that cannot be changed. Additionally, I'd like the site map to be more user-friendly, with site links. It would be convenient if the customer's information automatically populated on the right side of the screen when hovering the mouse over a unit.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
James
Consumer Services, 1-10 employees
Less than a year
Oct 11, 2019
Owner
Owner
Pros
I like that it appears to be user-friendly and that it answers phone calls after hours.
Cons
It can be a little costly, and there are times when the hold time on the phone is too long.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
John
Real Estate, 1-10 employees
More than a year
Sep 21, 2019
Transcending Management Software
Transcending Management Software
Pros
The cost, functionality, and ease of use are exceptional!
Cons
I'm not being paid to use it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Warehousing, 11-50 employees
More than a year
Sep 02, 2019
Software reviews
Software reviews
Pros
Its ability to interface with payment processing is impressive. Additionally, it allows us to generate a wide variety of reports and is easy to navigate. The customer service is also excellent.
Cons
There were a few bugs during the launch of WebSelfStorage 2.0 but everything has been resolved now.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Rob
Warehousing, 1-10 employees
More than a year
Sep 01, 2019
Perhaps I'm a little too picky
Perhaps I'm a little too picky
Pros
Having the option to search using either the room number or client name makes it simple to find the right account. Saving payment types is convenient and makes payment processing easier for us and our clients. Auto pay is fantastic�I wish every client would choose this option!
Cons
I prefer minimizing mouse usage, so it would be great to have keyboard shortcuts for performing functions. When processing a payment, it would be convenient to be able to tab out of the payment amount and move to the payment type.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Shelby
Warehousing, 1-10 employees
More than a year
Sep 01, 2019
Easy to use
Easy to use
Pros
The software is easy to use and provides the basic functions we need, all at a fraction of the cost we used to pay. We are still learning and making adjustments, but we really have no complaints.
Cons
So far, I have no negative feedback to provide.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Commercial Real Estate, 1-10 employees
Less than 6 months
Sep 01, 2019
Best choice I made for my new storage facility!
Best choice I made for my new storage facility!
Pros
I am still new to WebSelfStorage but I'm quickly discovering its capabilities. The Sitemap is an excellent tool that not only helps customers find the right unit but also speeds up the move-in process at the facility. I can't praise the team enough. Their guidance has been absolutely phenomenal. As a first-time storage facility owner, I would feel lost without their help. I've had numerous questions, and they consistently offer timely, patient, and thorough explanations. What's even better is that the team is easy to reach. WebSelfStorage may seem daunting, but the team has graciously walked me through each step and quickly assisted me in getting my first customers on board. I gladly recommend them to anyone in need of support.
Cons
I can't think of any drawbacks to using this program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cache
Real Estate, 1-10 employees
Less than 6 months
Aug 08, 2019
Best self storage managemetn software for the money!
Best self storage managemetn software for the money!
Pros
We have used WebSelfStorage at multiple facilities over the years and have always found it easy to use, both for managers and customers. Our accounting team also finds it user-friendly. Considering the price, we have an easy-to-use management software, extremely low credit card processing fees, a built-in tenant insurance program, and a listing on Uhaul.com. We couldn't find all these benefits in one place, especially at such an affordable price. While setting up our most recent self-storage facility on WebSelfStorage, the technical staff was incredibly helpful. Even our call center agents have praised the WebSelfStorage staff for their ease of collaboration. We highly recommend this software for independent self storage owners and operators.
Cons
They still need to work out some bugs to ensure fully functioning online rentals.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bob
Real Estate, 1-10 employees
More than a year
Aug 06, 2019
Top Notch Technical support.
Top Notch Technical support.
Pros
Initially I found the program intimidating, but with the help of a representative, it now seems easy. Being 73 years old, I learn better through hands on experience. The guidance provided by me and my team has been immensely helpful. Ofcourse there is always a learning curve with any new program, but I am grateful to have supportive assistance on the other end.
Cons
It takes longer to process an application. I'm sure it will become faster with time. This is only our first week using the new program. If you're planning to switch to WebSelfStorage, I recommend doing so after the 10th of the month as it will make the transition much smoother.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Margaret
Warehousing, 1-10 employees
Less than 6 months
Aug 05, 2019
Thank you!
Thank you!
Pros
It's easy to navigate, and the best part is that they handle sending out my letters.
Cons
The reports could be more comprehensive and detailed.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
8
Tori
Consumer Services, 11-50 employees
Less than 6 months
Aug 04, 2019
Shalimar Self Storage Converts to WSS from Sitelink
Shalimar Self Storage Converts to WSS from Sitelink
Pros
"I had worked for U-Haul Moving and Storage in various positions, so I was familiar with the value of the program and the operating system. Moreover, our location was already a U-Haul Dealer, so becoming a self-storage affiliate was an obvious choice. This platform is much more affordable compared to what Sitelink used to charge us monthly for an inferior product, in my opinion. While we do pay extra for the call center, it has helped us answer tenant questions and handle payments and reservations outside of office hours. Centralized mailing has had a significant positive impact on our company. Previously, we would spend days typing up rate increase letters and auction notices, and many of them never got mailed. With WebSelfStorage, we have letter templates for common storage industry actions, which can be directly mailed to our customers at standard postage costs. It's wonderful when the whole system works together seamlessly�it reduces the hassle. The latest version is much more user friendly than before. The support we have received since signing up in June has been impressive. In the past, extended support would come at an additional cost but now we can easily contact a representative outside of our setup window."
Cons
Previously, customer support over the phone incurred charges for customers. However, with the new version of WSS, it's much easier to get answers to any questions you have. Sometimes there might be a wait if they're busy, but once you speak to a representative, they make it very simple to access their assistance when needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Colin
Warehousing, 1-10 employees
More than a year
Aug 03, 2019
Filters
WebSelfStorage
WebSelfStorage
Pros
The monthly fee makes it a good program and it seamlessly integrates with our kiosk and gate systems.
Cons
They must update their settings to allow sending notices and invoices to clients using Gmail addresses. It is a necessary improvement for Web Self Storage. Additionally, since they are a branch of Uhaul, their website experiences lag and takes some time to load.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
DeAnna
Consumer Services, 1-10 employees
More than a year
Nov 02, 2023
Customer Service Sucks
Customer Service Sucks
Pros
The pricing is the only positive aspect of WSS.
Cons
The lack of communication and updates from Web Self Storage is causing issues with email notifications for our customers due to a conflict in email security.
Ease of use
2
Value for money
7
Customer Support
2
Functionality
2
Bryan
Accounting, 1-10 employees
More than a year
Jul 01, 2023
Just recently converted to WebSelfStorage
Just recently converted to WebSelfStorage
Pros
WebSelfStorage stands out from our previous property management software.
Cons
Recently completing the setup, we have numerous unanswered questions regarding payment processing and conversion in general that we will need to contact webselfstorage about.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Anthony
Real Estate, 1-10 employees
Less than 6 months
Apr 14, 2023
Not a current user
Not a current user
Pros
Initially, it was just okay, but over time the program became highly unstable, leading us to discontinue using it.
Cons
The customer service is inadequate, with incorrect reports and issues processing autopays. There are too many problems to list.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Penny
Retail, 51-100 employees
More than a year
Nov 17, 2022
This is a great software!
This is a great software!
Pros
I really appreciate the visual map that displays the status of each unit.
Cons
Emailing has been challenging, with several emails not reaching the intended customers. Thankfully, the problem has been resolved.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Scott
Warehousing, 1-10 employees
More than a year
Sep 18, 2022
1st time user figuring it out
1st time user figuring it out
Pros
Pricing is definitely an important factor. The software has all the necessary features for the self-storage business, and tenants receive timely information. It's easy to use and the customer support team is exceptional. The representative always answers my calls and provides the most helpful assistance. I never have to wait on hold but reach her directly. When I don't understand something, she patiently guides me through it. She is probably the main reason for the fantastic reviews.
Cons
Some of the features are not immediately apparent, but once you understand the system, they make sense. I am still learning, but overall, it is relatively easy to use.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Rhonda
Commercial Real Estate, 1-10 employees
Less than 6 months
Aug 25, 2022
Great customer service people!
Great customer service people!
Pros
The system is accurate and timely, and the customer service is exceptional. The representative who assisted us is incredibly knowledgeable and provides speedy support.
Cons
As someone who is not particularly tech-savvy, it took me a little while to familiarize myself with the software. However, with the assistance of the support team, the process became easier.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Warehousing, 1-10 employees
More than a year
Aug 23, 2022
Excellent call center employee
Excellent call center employee
Pros
The reports provided help me assess our performance.
Cons
There are glitches in the program that sometimes remain unresolved, and there have been instances of no follow-up.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Susan And Macon
Real Estate, 1-10 employees
More than a year
Aug 21, 2022
WebSelfStorage
WebSelfStorage
Pros
This software is easy to navigate and very user friendly. The customer support is fantastic.
Cons
The program has numerous tabs for each customer, making it difficult to remember where to access specific information. Since I didn't set up the program myself, it's harder for me to recall the location of certain features.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Julie
Real Estate, 1-10 employees
Less than a year
Aug 21, 2022
Great software easy to use
Great software easy to use
Pros
I love how easy it is to use the central billing feature. As a U-Haul dealer, transitioning to this software was fairly simple.
Cons
So far I haven't encountered any issues that would discourage me from using the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Josh
Commercial Real Estate, 1-10 employees
Less than a year
Aug 19, 2022
owner
owner
Pros
The credit card fees are competitive in the industry. We had been using the same software for years, but we needed more features to assist us with statements and automatic credit card processing at the beginning of each month.
Cons
As individuals in our mid-60s, there was a learning curve involved with any new program. After becoming familiar with it, the software has improved. However, our electronic gate access is not compatible with the program, and it would also be beneficial to have the ability to make batch payments.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Mickey
Warehousing, 1-10 employees
Less than 6 months
Aug 15, 2022
First time user and now professional
First time user and now professional
Pros
To be honest, the price was a major factor for us as a small startup business with high operational costs.
Cons
There are some bugs in the system, particularly when inputting a large number of different customer accounts, which sometimes overwrites my work.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Derek
Real Estate, 1-10 employees
Less than 6 months
Aug 13, 2022
Functions Great
Functions Great
Pros
I'm not a tech savvy person but I appreciate tools that streamline operations. WebSelfStorage has helped me achieve that. Once you get familiar with it, navigating the system is quite simple. If you are unsure about something, they have helpful people who can guide you.
Cons
It would be helpful to have more personalized assistance to further understand ways to improve the efficiency of managing all of my storage. After almost two years of using the program, I would appreciate guidance on undiscovered features. I believe this is possible, but I haven't had the opportunity to discuss it with anyone yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brock
Real Estate, 1-10 employees
Less than a year
Aug 11, 2022
First time user
First time user
Pros
The software is easy to learn and managing tenants and the check-in/check-out process is simple. Once the fees are set, it's a breeze to use.
Cons
Currently, the most challenging aspect for me is ensuring that emails are successfully sent to specific addresses.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Sparky
Accounting, 1-10 employees
Less than 6 months
Aug 09, 2022
Great Service!!! Great Software!!
Great Service!!! Great Software!!
Pros
The reports are excellent, and the templates provided are fantastic.
Cons
It would be convenient to access the Site Map without having to leave it to navigate to another section of the website.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tonja
Retail, 1-10 employees
More than a year
Aug 02, 2022
Thanks for your support!
Thanks for your support!
Pros
The integration with our business worked seamlessly. What I appreciate the most is the ability to call and receive assistance whenever I have a question. The support team has been patient and helpful especially when we needed to separate Web Self Storage from our original business to create two separate entities. The support staff walked me through the process, enabling me to assist my customers effectively.
Cons
Overall, the software is pretty good and works well for our needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Accounting, 1-10 employees
More than a year
Aug 01, 2022
Personal experience
Personal experience
Pros
I like the array of features and the ability to customize the platform according to our needs and purposes.
Cons
The learning curve and the trial and error involved in understanding the platform have been challenging.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Reid
Facilities Services, 1-10 employees
Less than 6 months
Aug 01, 2022
Data upload failures and crashes lead to frustration and severing of relationship with platform
Data upload failures and crashes lead to frustration and severing of relationship with platform
Pros
The sales and support staff initially responded promptly and genuinely wanted to help. However, the deficiencies in the program's data upload became unbearable, and the staff decided we were "no longer a good fit." We never reached the activation stage due to repeated upload failures, so we couldn't assess any pros of this platform.
Cons
I attempted various methods to provide existing contract information, both through direct entry into the online account portal and by using the provided spreadsheet. Despite having experience in managing electronic data and spreadsheet manipulation, I encountered repeated crashes and failures with both approaches. Experiencing these input failures led to frustration, which was evident in my emails to the support staff. As a result, the customer relationship was terminated by webselfstorage before it could truly begin.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
2
Kris
Real Estate, 1-10 employees
Less than 6 months
May 01, 2022
Eagle Guard Self Storage
Eagle Guard Self Storage
Pros
The monthly costs are significantly lower compared to other software options.
Cons
It would be preferable not to go through a lengthy setup process when signing up for multiple sites.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammy
Accounting, 1-10 employees
Less than 6 months
Jun 03, 2021
Support is always there
Support is always there
Pros
This software offers extensive functionality, and its ease of use is refreshing. The technical and administrative support surpasses any other experience I've had. Support is available through live chat, phone, or email, and the professionals I worked with provided the assistance I needed. They ensured that all my questions were answered without any lingering uncertainty. They quickly addressed a specific question we had and provided step-by-step instructions. They also followed up with an email, outlining the steps in case we needed them later. This software covers all our self-storage needs at a reasonable price. WebSelfStorage goes beyond being a typical unit management software. It encompasses every aspect of facility tasks, financials, off site and on site communications, demographics and comprehensive reports for running a secure and professional business. We have tried other programs, but this one offers the best coverage for all storage-related tasks, reports and accountability. While minor adjustments may be required for personalization, it is a plug and play, multi user, full service platform that fulfills all our needs and more!
Cons
There are very few disadvantages. One aspect I would like to see changed is related to payment posting. The program emphasizes constant accountability and makes it difficult for a dishonest employee to engage in fraudulent activities. However, the inability to pre-date a payment is inconvenient. All payments are dated based on the actual date they are entered, even if they arrive late. While there are internal adjustments available, there is no flexibility in adjusting received dates. We experienced an incident where a staff member was on vacation, and the inflexibility of payment posting became an issue. Although we adjusted the accounts to reflect the actual payment arrangements, the system dated all payment postings for the date entered after the staff member's return. It would be beneficial for smaller facility users like us to have more flexibility in this regard.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Beverly
Consumer Services, 1-10 employees
More than a year
May 06, 2021
Hate This Software
Hate This Software
Pros
I strongly dislike this software. There is absolutely nothing I appreciate about it. It is not user-friendly. It consistently performs poorly. The IT support is unhelpful and often seems unaware of the situation. I've been waiting for them to fix issues for over a year now.
Cons
The software has been unable to send reminders for over a year now, and despite their claims of working on it, there hasn't been any progress. On the first day of the month I couldn't log into the system, and there was no explanation provided via email. After being on hold with customer service for 30 minutes with no response, I gave up. Additionally, the IT team has been unable to resolve the issue of generating a new lease every time I take payment at one location but not the second. Numerous other issues persist as well.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Brett
Real Estate, 1-10 employees
More than a year
May 05, 2021
Do Not Use WebSelfStorage
Do Not Use WebSelfStorage
Pros
Autopay, prepopulated forms (when they're actually functioning), and email reminders (again, when they're operational) are convenient features.
Cons
I have experienced situations where Web Self Storage goes offline without any explanation or response from their support team. It's frustrating, especially during the beginning of the month when I rely on the software the most. Phone calls go unanswered, and their web contact form is broken, leaving me without any options for assistance. I strongly advise against relying on this software for your business. The system also has bugs and issues that I've reported to their support team, but it takes an unacceptable amount of time, usually six to 12 months, to receive a fix.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
7
Johnny
Real Estate, 1-10 employees
More than a year
May 04, 2021
Web Self Storage success
Web Self Storage success
Pros
We have been utilizing the program for 3 years. Initially there were a few glitches they were resolving. Now, it appears most of the issues have been resolved. We receive excellent support from Web Self Storage. They are pleasant to work with and always ready to assist us in any way possible. Posting a customer's move-in is fantastic; the forms are printed upon completion of the entry. The reports are incredibly helpful in managing our self-storage business. They provide valuable insights into customer activity, rent and sales data, and comparisons. Finding customers, processing payments, and entering contracts is made easy. The company keeps records of all letters and statements sent to our customers. Support is readily available for any questions we have. The program offers templates for contracts, letters, late notices, and more. Modifying the written content can sometimes be a bit challenging, but with the help of customer support, we can overcome any obstacles. They now provide informative online webinars, which offer time-saving information and introduce new features. I highly recommend this program.
Cons
Adjusting the letter templates and getting the spacing right can be a bit time consuming.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Janis
Facilities Services, 1-10 employees
More than a year
Aug 13, 2020
Great software!
Great software!
Pros
It's incredibly easy to use. The "Dashboard" is an excellent feature that quickly directs you to what you need for your customers.
Cons
I have been using the software for over two years, and while there have been a couple of issues, the tech support team has been responsive and quick to fix the bugs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Consumer Services, 1-10 employees
More than a year
Aug 08, 2020
Product Is Great!!
Product Is Great!!
Pros
The mobile walkaround feature is what I love about Web Self Storage. When I perform a lock action report and come across a unit that requires cleaning due to an overnight move out or has a rusted door handle or broken latch, I can simply take a photo and attach it to the customer's storage unit digitally. Once I finish the walkaround and return to the office, I can log into the same website and access those attached photos, documenting the history of my units. It's convenient not having to email myself photos or create separate folders on my computer for documentation. Additionally, the call center is worth checking out. Although it incurs a monthly expense, it brings in an average of 3 move ins per month for my storage facility because someone is always answering the phone. They can also make U-Haul reservations for your store if you're a U-Haul dealership, and they provide notes for customer storage units and more. This product helps me save money on payroll. For $45.00 a month, I can perform all the tasks I listed and more. That covers the monthly rent of one of my 5x5 customers, making it worthwhile.
Cons
I'm currently frustrated with the speed at which the ledger updates with reversals, and its reporting and display features. It takes some time to understand the program, like any unfamiliar software. The walk around list display doesn't allow for room numbers to be displayed in numerical order, so I had to spend five hours individually editing 436 rooms to create a more convenient walk around report.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Warehousing, 1-10 employees
More than a year
May 15, 2020
Great option for Self-Storage Software
Great option for Self-Storage Software
Pros
As someone who likes to stay ahead of the curve, I was keen on managing a location remotely. When I discovered that WSS offered this solution, I immediately seized the opportunity. The support staff at the contact center has been incredibly helpful in setting up the Remote Move In process, and I believe this is the direction the self storage industry is heading. The quality of the reports associated with WSS is something I genuinely appreciate; they are easy to read and filled with valuable information. The software has a sleek, modern look that is very intuitive. Customer service is usually responsive and capable of resolving any issues we encounter.
Cons
The remote move in process is relatively new, so there are some expected issues. The staff at the contact center is also new and not fully familiar with the process which has cost us sales in the past. Customers who were ready to move in had to go to our competition due to the contact center's inability to complete the task. However, I understand that it's a transition period,and the support team has been helpful in communicating with me and working towards resolving the issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Daniel
Facilities Services, 11-50 employees
Less than 6 months
Feb 27, 2020
Kudos to customer support team
Kudos to customer support team
Pros
Certain aspects of the new WSS software are an improvement. For example, now you have the option to delete a credit card charge before saving, in case you accidentally entered the incorrect amount.
Cons
Tech support removed the message box on the "letters" feature, leaving me with no way to correspond with clients regarding a letter unless I send another separate email. This has been reported as annoying by clients who receive two emails. The reason given by tech support (concerns about clients mistaking it for spam) doesn't seem valid to me. I strongly request the message box to be added back to the letters feature. I was told my name would be added to a complaint list about this, which should indicate that other Web Self Storage users want the feature back. Additionally, I'm unable to retrieve information on past clients, which would be beneficial and time-saving for me, especially considering I have many returning clients in a college town.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karen
Warehousing, 1-10 employees
More than a year
Feb 16, 2020
Great customer support
Great customer support
Pros
It's quite simple to set up our customers for storage.
Cons
Personally, I haven't encountered any problems with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Warehousing, 1-10 employees
More than a year
Jan 02, 2020
5 star customer service
5 star customer service
Pros
The customer service, technical support and administrative assistance are exceptional.
Cons
We are still in the process of learning how to use the new walk around report.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Armand
Real Estate, 1-10 employees
Less than a year
Jan 01, 2020
Easy way to manage self-storage business
Easy way to manage self-storage business
Pros
I absolutely loved the complimentary tech support for the first 120 days. It was instrumental in helping us set up and fully integrate the software for payment processing. The integration of tenant insurance was also extremely helpful, as we didn't have the capability to offer it before.
Cons
The pricing might be a bit steep for some individuals, and not all the additional services are necessary for everyone. Nevertheless, it is worth every penny.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Ashante
Warehousing, 11-50 employees
Less than a year
Dec 21, 2019
WebSelfStorage
WebSelfStorage
Pros
There are specific features on this software that I prefer compared to our other one. We own 3 facilities and use this software at only 1 of them, our smallest. It offers more options, including the ability to purchase insurance for our customers, which I really appreciate.
Cons
It can be frustrating when the system fails to register that I've saved and closed a customers profile. Sometimes, when another user tries to log in, it shows the profile as still open, preventing access. This issue needs to be addressed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Avalon
Commercial Real Estate, 1-10 employees
More than a year
Dec 18, 2019
Solid. Setbacks and mistakes happen but their customer support really is second to none.
Solid. Setbacks and mistakes happen but their customer support really is second to none.
Pros
The customer support. They are really making an effort to develop improved software for us and it's evident.
Cons
Previously the lack of access to real support was a major issue but things have turned around completely in the past year.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bentley
Warehousing, 11-50 employees
More than a year
Dec 17, 2019
Great Improvement from Old Version
Great Improvement from Old Version
Pros
It is easy to use and navigate, making it simple to train new users. It's highly functional on mobile devices even for administrative tasks. The payment merchant options are cost effective. The software offers numerous automated functions. The recent additions have completely turned it around, and improvements are being made swiftly. This software is easily one of the best available! It's incredibly cost effective and user friendly for single or multiple stores. It allows us to access contact information for new customers nationwide through the U-Haul database.
Cons
The new version of the software needs improvements in revenue management. It should have more reliable centralized mailing reporting and better reporting for Mobile Digital Walk Around (inventory). The API is currently not very useful. Digital signatures on contracts are still basic and should have an API link with a fully functional eSign software or integrated eSign functions connected to a kiosk app or a website link. The customer portal is still branded like Uhaul and cannot be customized for company designs or simplified to remove branding.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jay
Real Estate, 11-50 employees
More than a year
Dec 14, 2019
Good product, Fantastic Support!
Good product, Fantastic Support!
Pros
The design of the site map was incredibly user-friendly. It provides great operational benefits and allows me to quickly understand what's happening at a glance.
Cons
Overall, my experience has been good. However, I wish I had taken a class to learn the program more efficiently. I ended up learning it on the go with the assistance of others.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Warehousing, 1-10 employees
Less than 6 months
Nov 25, 2019
WebselfStorageReview
WebselfStorageReview
Pros
One of the advantages of this site is that it can be accessed not only on a computer but also on a smartphone! Nowadays, people use smartphones more frequently.
Cons
I haven't had enough experience with it to identify many downsides, but I do know that it surpasses other computer platforms!
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Sarah
Warehousing, 11-50 employees
N/A
Nov 23, 2019
Great software at an excellent value.
Great software at an excellent value.
Pros
Since the recent major update the software has become easier to use. It is now integrated with the security gate and allows for automated or personalized communication with customers. The help chat staff is knowledgeable and efficient, and the wait time is usually short. It's also easy to print leases using tenant information. Considering the price, it's unbeatable!
Cons
The lease doesn't include integrated photo IDs, although there are prompts to make copies separately.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Pat
Facilities Services, 1-10 employees
More than a year
Nov 13, 2019
Solid Tool to Manage your customer base!
Solid Tool to Manage your customer base!
Pros
Its functionality is outstanding. It covers everything, from history, letters/notes, and notices/mailings to auto billing. It's comprehensive, and the reports are a big help too!
Cons
The Message Center is a bit clumsy, but they are actively working on improving it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Laura
Warehousing, 1-10 employees
More than a year
Nov 09, 2019
WebSelfStorage
WebSelfStorage
Pros
The software is the foundation of our storage and retail point of sale operation. It's intuitive and helps us manage our entire business. I particularly like its ease of use, the storage reporting features, and the mapping capabilities.
Cons
Occasionally, the system experiences downtime. The retail functionality could be more intuitive when it comes to selling merchandise. I find the retail point of sale functionality and reports tools to be quite limiting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Real Estate, 1-10 employees
More than a year
Oct 19, 2019
Webstorage review
Webstorage review
Pros
The site map allows customers to access U-Haul storage payment and call center options.
Cons
There are charges for reservations, and sometimes the computer doesn't open when the website is experiencing issues.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Danny
Retail, 1-10 employees
More than a year
Oct 15, 2019
Exit 1 storage
Exit 1 storage
Pros
I appreciate the option to call someone or chat with them online for assistance when issues arise. The support staff is always very helpful.
Cons
I don't have complete control over how rooms are listed and described. I would prefer my units to be labeled as "temperature controlled rooms" instead of "climate controlled rooms," but unfortunately, that cannot be changed. Additionally, I'd like the site map to be more user-friendly, with site links. It would be convenient if the customer's information automatically populated on the right side of the screen when hovering the mouse over a unit.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
James
Consumer Services, 1-10 employees
Less than a year
Oct 11, 2019
Owner
Owner
Pros
I like that it appears to be user-friendly and that it answers phone calls after hours.
Cons
It can be a little costly, and there are times when the hold time on the phone is too long.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
John
Real Estate, 1-10 employees
More than a year
Sep 21, 2019
Transcending Management Software
Transcending Management Software
Pros
The cost, functionality, and ease of use are exceptional!
Cons
I'm not being paid to use it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Warehousing, 11-50 employees
More than a year
Sep 02, 2019
Software reviews
Software reviews
Pros
Its ability to interface with payment processing is impressive. Additionally, it allows us to generate a wide variety of reports and is easy to navigate. The customer service is also excellent.
Cons
There were a few bugs during the launch of WebSelfStorage 2.0 but everything has been resolved now.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Rob
Warehousing, 1-10 employees
More than a year
Sep 01, 2019
Perhaps I'm a little too picky
Perhaps I'm a little too picky
Pros
Having the option to search using either the room number or client name makes it simple to find the right account. Saving payment types is convenient and makes payment processing easier for us and our clients. Auto pay is fantastic�I wish every client would choose this option!
Cons
I prefer minimizing mouse usage, so it would be great to have keyboard shortcuts for performing functions. When processing a payment, it would be convenient to be able to tab out of the payment amount and move to the payment type.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Shelby
Warehousing, 1-10 employees
More than a year
Sep 01, 2019
Easy to use
Easy to use
Pros
The software is easy to use and provides the basic functions we need, all at a fraction of the cost we used to pay. We are still learning and making adjustments, but we really have no complaints.
Cons
So far, I have no negative feedback to provide.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Commercial Real Estate, 1-10 employees
Less than 6 months
Sep 01, 2019
Best choice I made for my new storage facility!
Best choice I made for my new storage facility!
Pros
I am still new to WebSelfStorage but I'm quickly discovering its capabilities. The Sitemap is an excellent tool that not only helps customers find the right unit but also speeds up the move-in process at the facility. I can't praise the team enough. Their guidance has been absolutely phenomenal. As a first-time storage facility owner, I would feel lost without their help. I've had numerous questions, and they consistently offer timely, patient, and thorough explanations. What's even better is that the team is easy to reach. WebSelfStorage may seem daunting, but the team has graciously walked me through each step and quickly assisted me in getting my first customers on board. I gladly recommend them to anyone in need of support.
Cons
I can't think of any drawbacks to using this program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cache
Real Estate, 1-10 employees
Less than 6 months
Aug 08, 2019
Best self storage managemetn software for the money!
Best self storage managemetn software for the money!
Pros
We have used WebSelfStorage at multiple facilities over the years and have always found it easy to use, both for managers and customers. Our accounting team also finds it user-friendly. Considering the price, we have an easy-to-use management software, extremely low credit card processing fees, a built-in tenant insurance program, and a listing on Uhaul.com. We couldn't find all these benefits in one place, especially at such an affordable price. While setting up our most recent self-storage facility on WebSelfStorage, the technical staff was incredibly helpful. Even our call center agents have praised the WebSelfStorage staff for their ease of collaboration. We highly recommend this software for independent self storage owners and operators.
Cons
They still need to work out some bugs to ensure fully functioning online rentals.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bob
Real Estate, 1-10 employees
More than a year
Aug 06, 2019
Top Notch Technical support.
Top Notch Technical support.
Pros
Initially I found the program intimidating, but with the help of a representative, it now seems easy. Being 73 years old, I learn better through hands on experience. The guidance provided by me and my team has been immensely helpful. Ofcourse there is always a learning curve with any new program, but I am grateful to have supportive assistance on the other end.
Cons
It takes longer to process an application. I'm sure it will become faster with time. This is only our first week using the new program. If you're planning to switch to WebSelfStorage, I recommend doing so after the 10th of the month as it will make the transition much smoother.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Margaret
Warehousing, 1-10 employees
Less than 6 months
Aug 05, 2019
Thank you!
Thank you!
Pros
It's easy to navigate, and the best part is that they handle sending out my letters.
Cons
The reports could be more comprehensive and detailed.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
8
Tori
Consumer Services, 11-50 employees
Less than 6 months
Aug 04, 2019
Shalimar Self Storage Converts to WSS from Sitelink
Shalimar Self Storage Converts to WSS from Sitelink
Pros
"I had worked for U-Haul Moving and Storage in various positions, so I was familiar with the value of the program and the operating system. Moreover, our location was already a U-Haul Dealer, so becoming a self-storage affiliate was an obvious choice. This platform is much more affordable compared to what Sitelink used to charge us monthly for an inferior product, in my opinion. While we do pay extra for the call center, it has helped us answer tenant questions and handle payments and reservations outside of office hours. Centralized mailing has had a significant positive impact on our company. Previously, we would spend days typing up rate increase letters and auction notices, and many of them never got mailed. With WebSelfStorage, we have letter templates for common storage industry actions, which can be directly mailed to our customers at standard postage costs. It's wonderful when the whole system works together seamlessly�it reduces the hassle. The latest version is much more user friendly than before. The support we have received since signing up in June has been impressive. In the past, extended support would come at an additional cost but now we can easily contact a representative outside of our setup window."
Cons
Previously, customer support over the phone incurred charges for customers. However, with the new version of WSS, it's much easier to get answers to any questions you have. Sometimes there might be a wait if they're busy, but once you speak to a representative, they make it very simple to access their assistance when needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Colin
Warehousing, 1-10 employees
More than a year
Aug 03, 2019