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CareCloud Vs InSync: Comparing Usability And Features

CareCloud Vs InSync: Comparing Usability And Features

Published at Jul 07, 2025· 5 mins Read

Written by

Ahmad Gillani

Technical Content Writer

CareCloud and InSync (by Qualifacts) represent two prominent solutions catering to a wide range of medical practices: from solo clinics to large healthcare organizations. While CareCloud is known for its cloud-native infrastructure and integrated revenue-cycle tools, InSync distinguishes itself with specialty-specific templates and behavioral-health capabilities.

With the global EHR market valued at USD 33.45 billion in 2024, the importance of choosing the right system is clear. This guide will examine key features, pricing, strengths, and limitations to help providers decide which platform best fits their practice needs.

Head-On Comparison

CareCloud EHR is a cloud-enabled software offering integrated EHR for behavioral health practices, alongside 70 other specialties. Used by 40,000+ providers, it features customizable charting, AI-powered documentation, real-time analytics, and MACRA/MIPS support. Its revenue cycle management (RCM) services cover claims, billing, and denial management. The platform’s patient engagement tools include digital check-ins, secure messaging, and online bill payment.

InSync EHR is a cloud-based practice management platform designed for behavioral health, substance use treatment, and therapy practices. It combines charting, billing, scheduling, telehealth, e-prescribing, and outcome tracking in a configurable system built on Amazon Web Services (AWS). The platform supports role-specific customization, mobile access, AI-powered documentation, and integrated telehealth directly from the scheduler.

CareCloud Vs InSync: At A Glance

Features	CareCloud	InSync
Interoperability	✓	✓
Appointment Scheduling	✓	✓
RCM Capabilities	✓	✓
AI-Powered Documentation	✓	✓
Telehealth	✓	✓
HIPAA Compliance	✓	✓
Patient Engagement Tools	✓	✓
Voice Recognition	✓	✗
Customizable Templates	✓	✗
SOAP Notes	✓	✓

Pros And Cons

CareCloud

InSync

Pros:

Customizable provider order display

Easy to use with color-coding

Efficient reporting and tracking

Cons:

Limited note templates

Saved encounters cannot be deleted

Pros:

Customizable dashboard

Easy Excel export simplifies reporting

Client portal offers extensive features

Cons:

No bulk chart download option

No custom report creation option

Side-By-Side Feature Comparison

Interoperability

CareCloud: The CareCloud Connector simplifies communication across healthcare systems by offering a single access point for providers, labs, EHRs, and registries. As part of the CareCloud Conductor suite, it supports seamless interoperability with prebuilt integrations that reduce setup time. Real-time monitoring improves operational visibility, while customizable data transformation tools offer added flexibility. All features operate in a scalable, HIPAA-compliant environment.

InSync: InSync enhances interoperability through its ED Alerts and Notifications feature, designed for behavioral health providers. It enables real-time updates on hospital visits, discharges, and transfers—aligned with the CMS Interoperability and Patient Access Rule (CMS-9115-F). These alerts improve continuity of care, reduce readmissions, and support quality metrics like HEDIS and CCBHC. Notifications are displayed across modules to help clinicians track patient status and coordinate care effectively.

Winner: CareCloud — offers broader system-level interoperability, prebuilt integrations, and real-time monitoring.

Appointment Scheduling

CareCloud: CareCloud improves scheduling through automated workflows and integrated patient portals. Appointments are efficiently matched to the appropriate provider, and patients benefit from self-check-in, reminders, and reduced wait times. This leads to better schedule accuracy and enhanced patient satisfaction.

InSync: InSync offers smart scheduling and intake automation. Forms are assigned automatically, e-signatures are digitally collected, and provider matching is based on availability and role. Patients can securely self-schedule, reducing admin load, appointment gaps, and wait times.

Winner: Tie — both platforms offer comparable automated scheduling, smart provider matching, and patient self-scheduling capabilities.

RCM Capabilities

CareCloud: CareCloud leverages AI-powered automation for prior authorizations, claim submissions, and denial prevention. It syncs in real-time, supports reimbursement forecasting, and provides full financial transparency. These features help maximize collections and reduce administrative delays.

InSync: InSync streamlines the entire revenue cycle, from eligibility checks to claims and reimbursements. With fully outsourced RCM services, it integrates EHR and billing data while leveraging behavioral health expertise to boost revenue and manage complex payment models.

Winner: CareCloud — stands out with AI-driven automation, real-time sync, and predictive reimbursement tools.

AI-Powered Documentation

CareCloud: cirrusAI Notes, CareCloud’s generative AI tool, converts real-time conversations into structured EHR notes, saving clinicians time on charting. It also includes multilingual support, increasing accessibility for diverse patient populations.

InSync: Powered by Qualifacts® iQ, InSync offers AI-generated therapy notes tailored for behavioral health providers. The platform uses advanced large language models (LLMs) to automate documentation, reduce burnout, and continuously evolve for better accuracy and relevance.

Winner: InSync — edges ahead with behavioral-health-focused AI documentation and evolving LLM capabilities.

Telehealth

CareCloud: CareCloud offers HIPAA-compliant video visits with real-time record access, screen sharing, and up to five participants per session. One-click EHR tools simplify scheduling and automated reminders help reduce no-shows.

InSync: InSync supports group video sessions with up to 50 participants, ideal for behavioral health providers. Features include a white-labeled patient portal, transcription, closed captioning, and the ability to launch sessions directly from the scheduler.

Winner: InSync — clearly leads with large-group session support, transcription features, and deeper workflow integration.

Pricing Plans For CareCloud And Insync

CareCloud offers three pricing tiers. 'CareCloud Central' is priced at $349/provider/month. It offers features like patient scheduling, appointment reminders, and patient profiles. 'CareCloud Complete' starts at $629/provider/month. The package offers a more comprehensive solution with the same core features. Lastly, ‘CareCloud Concierge' charges 3–7% of practice collections and delivers a full-service revenue cycle management solution.

Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

In contrast, InSync is priced at approximately $75/month/user and delivers a focused set of features for behavioral health and therapy practices. This includes integrated scheduling, documentation, telehealth, and compliance support.

While both platforms offer different strengths, their pricing aligns with the types of practices and specialties they are built to serve.

Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

What Users Have To Say

CareCloud is renowned for its customizable default view, enabling providers to set their homepage to the productivity, schedule, or clinical dashboard. This allows them to access their daily schedule within seconds. However, some users have expressed that the platform lacks the option to display the practice details for patient follow-up. Regardless, the platform continues to support better continuity of care through comprehensive scheduling tools and flexible patient record options.

Insync is praised for its reporting capabilities. Reports retrieve data with minimal to no missing information, which supports reliable analysis and decision-making. However, some users have reported a lack of copy-paste functionality in patient charts. Regardless, the software is leveraged for its treatment plan tracking, enabling providers to monitor progress and make data-informed clinical decisions.

Key Takeaways For Your EHR Decision

CareCloud and InSync both bring strong capabilities to the table, but their value lies in how well they align with your practice needs.

CareCloud stands out for its seamless RCM tools, real-time interoperability, and advanced AI-powered documentation. On the other hand, InSync caters to behavioral health practices with its group telehealth functionality, treatment plan tracking, and configurable workflows.

Ultimately, the best choice depends on your clinical focus, team size, and long-term operational goals.