CareLogic Vs SimplePractice: Which Behavioral Health EHR Is Better For Your Practice In 2025?
CareLogic Vs SimplePractice: Which Behavioral Health EHR Is Better For Your Practice In 2025?
Published at Jul 15, 2025· 8 mins Read
Written by
Arooj Aleem
Sr. Technical Content Writer
Starting Price: Custom
Best for: Behavioral Health
Mobile App: iOS, Android
Rating: 4
Starting Price: $49/month
Best for: Behavioral Health
Mobile App: iOS, Android
Rating: 4
Disclaimer: The pricing is subject to change
According to the Health Resources and Services Administration (HRSA)’s latest workforce projections, over one-third of Americans, approximately 122 million people as of 2024, live in areas with a shortage of mental health professionals. To meet the current unmet need, the United States will require 113,830 additional psychologists by 2037. This growing gap in access highlights the urgent need for behavioral health practices to adopt tools such as electronic health record (EHR) software that can optimize existing resources and improve patient throughput.
CareLogic and SimplePractice are two behavioral health EHR systems designed to meet these challenges. Both offer specialized modules to support tailored care pathways for different demographics and conditions. Still, they differ in the types of practices they serve, the depth of their core features, and the overall user experience.
In this CareLogic vs SimplePractice comparison, we will break down their key functionalities, pricing options, and user reviews to help you decide which platform is the better fit for your practice.
Head-On Comparison
Qualifacts CareLogic is a cloud-based EHR system designed for behavioral health and human services organizations, including certified community behavioral health clinics (CCBHCs), addiction treatment centers, and I/DD providers. It offers integrated tools for scheduling, billing, treatment planning, e-prescribing, analytics, and compliance management. The platform is highly configurable, allowing clinical, administrative, and financial teams to tailor workflows without relying on external IT support. Backed by over 25 years of experience, CareLogic supports secure data exchange and interoperability across teams and locations.
SimplePractice is a cloud-based practice management and EHR platform for behavioral health professionals, including therapists, psychiatrists, speech-language pathologists, and occupational therapists. It offers scheduling, billing, documentation, telehealth, e-prescribing, and measurement-based care tools within a unified dashboard. The platform also includes an AI-powered note taker and mobile app to help providers save time and improve the client experience. Trusted by over 225,000 practitioners and 16 million clients, SimplePractice supports solo and group practices with everything they need to operate and grow efficiently.
CareLogic Vs SimplePractice: At A Glance
Feature
CareLogic
SimplePractice
Treatment Planning
✓
✓
AI Capabilities
✓
✓
Telehealth
✓
✓
Clinical Decision Support
✓
✗
Scheduling
✓
✓
Wiley Treatment Planners
✗
✓
Billing
✓
✓
Reporting And Analytics
✓
✓
Pros And Cons
PROS
PROS
Supports treatment plan customization
Adaptable to agency-specific needs
Accurate service-to-goal tracking
Good search and filter functions
Quick onboarding for new users
Easy-to-use scheduling widget
Fast and responsive documentation
Seamless client intake process
Insurance billing integration available
Helpful and prompt customer support
CONS
CONS
Medication sync issues with MAR
Downtime after system updates
Limited group response functions
Lacks integrated faxing options
No automatic display of medications
Lacks advanced reporting capabilities
Side-By-Side Comparison
CareLogic and SimplePractice are two widely adopted EHR platforms designed for behavioral health practices. This side-by-side comparison outlines their core features to help you decide which solution best fits your clinical workflows and operational needs.
Scheduling
CareLogic offers a practical scheduling software system that helps staff identify providers by specialty and availability, making it easier to book both in-person and virtual appointments. It also supports consumer-friendly scheduling and sends appointment reminders to reduce no-shows. However, it lacks advanced tools like calendar syncing, appointment filtering, or customizable scheduling views that can streamline workflows for individual clinicians or group practices.
SimplePractice provides a more flexible and customizable scheduling experience for both solo and group practices. The platform includes HIPAA-compliant tools such as unlimited automated appointment reminders, calendar syncing with ‘Google Calendar’, ‘Outlook’, and ‘iCal’, and advanced filtering options by client status, unpaid balances, or insurance type. Clinicians can create ‘Out-of-office Blocks’, manage client waitlists, and use color-coding to organize calendars by appointment type or provider. Clients can also request, confirm, or cancel appointments directly via text, which helps reduce no-shows and simplifies communication.
Winner: SimplePractice clearly leads with its advanced filtering, customization, and client-facing options, which make it a more flexible solution for modern behavioral health practices.
Analytics
CareLogic provides a powerful analytics system that allows organizations to integrate with external data warehouses and reporting tools. Users can build interactive dashboards tailored to specific roles and track key performance indicators, including sixteen clinical quality measures. This level of configurability is ideal for behavioral health agencies with complex reporting requirements and regulatory needs.
SimplePractice, on the other hand, focuses on out-of-the-box, user-friendly analytics tools tailored for solo and small group practices. The platform offers reports on client attendance, income trends, outstanding balances, and claims status through a centralized dashboard. Providers can easily export data as Excel or CSV files for external use, making it easier to track business performance without relying on external tools or technical support.
Winner: It is a draw as both CareLogic and SimplePractice offer strong analytics tools that support informed decision-making through customizable reports and accessible performance insights.
Billing And Payments
CareLogic offers a billing system designed specifically for the complexities of behavioral health, particularly when it comes to navigating state-specific requirements and value-based reimbursement models. It includes pre-submission alerts, claim validation tools, and automation features that help improve accuracy and accelerate reimbursements. The platform’s claim processing has reportedly led to a 4% higher adjusted collections rate than the industry average, making it a reliable choice for agencies with more complex billing needs.
SimplePractice focuses on simplifying billing and payments for solo and group practices. It supports automated payments through 'AutoPay', integrates with ‘Stripe’ for PCI-compliant processing, and enables clients to pay with credit cards, FSA/HSA cards, or ‘Link’. In addition, the platform includes tools for generating 'Superbills', 'CMS‑1500 Forms', and detailed invoices, all accessible through the HIPAA-compliant client portal. These tools designed for billing help streamline payment collection, reduce administrative workload, and improve the overall experience for both providers and clients.
Winner: CareLogic wins for billing and payments due to its advanced features tailored for behavioral health and proven impact on reimbursement rates.
AI Capabilities
CareLogic offers a broader and more integrated suite of AI-powered tools through 'Qualifacts iQ', an AI suite purpose-built for behavioral health workflows. It includes 'AI Clinical Documentation' that auto-generates formatted notes for in-person and telehealth sessions, an 'AI Assistant' that helps users locate resources quickly, and 'Agentic AI' features that streamline administrative processes like scheduling. These AI tools collectively reduce manual effort and improve accuracy across clinical and operational workflows.
SimplePractice also offers AI functionality through its 'AI-powered Note Taker'. This tool listens, transcribes, and drafts clinical notes in real-time to support popular formats like Subjective, Objective, Assessment, Plan (SOAP), Data, Assessment, Plan (DAP), and Behavior, Intervention, Response, Plan (BIRP). It adapts to the clinician’s writing style over time and is fully HIPAA-compliant. However, SimplePractice’s AI is primarily focused on notetaking and documentation support, with limited functionality beyond that scope.
Winner: CareLogic stands out with its comprehensive suite of AI tools that support clinical workflows, staff onboarding, and operational efficiency.
Client Engagement
CareLogic provides a feature-rich client engagement solution designed to support both individual and group care settings. It includes a fully branded virtual care app with secure messaging, video visits, group sessions for up to 50 participants, and on-demand content delivery through its client portal. Clients can register using phone numbers, sign documents electronically, and interact via SMS-based notifications, making the platform accessible even without email. Integrated tools like ‘eSignature’ and instant messaging further enhance communication and improve the overall patient experience.
SimplePractice empowers clients through a secure, easy-to-use client portal where they can request or cancel appointments, complete intake paperwork, and pay invoices from their phone or computer. Its telehealth platform includes features such as a 'Virtual Waiting Room', 'Digital Whiteboard', automated appointment reminders, and secure screen sharing. It also supports group sessions for up to 15 clients and allows clinicians to send group announcements, automate out-of-office replies, and manage all communication from the mobile app or desktop. Additional tools like secure chat, session timers, and blurred video backgrounds further improve session management.
Winner: SimplePractice edges ahead with its versatile client portal, built-in telehealth tools, and broader communication controls that enhance engagement across various practice settings.
Pricing Comparison
CareLogic offers a custom pricing model tailored to the needs of behavioral health organizations. Pricing depends on factors such as organization size, number of users, deployment preferences, and selected modules like virtual care, billing, or analytics. This approach allows larger agencies to scale the software to fit their operational requirements.
SimplePractice provides transparent monthly pricing with three subscription tiers. The ‘Starter’ plan costs $49/month, the ‘Essential’ plan is priced at $79/month, and the ‘Plus’ plan is $99/month. All plans include core features, with optional add-ons available. Practices can also test the software through a 30-day free trial before committing to a plan.
Disclaimer: The pricing is subject to change.
Overall, CareLogic offers more flexible enterprise-level pricing, while SimplePractice is better suited for practices seeking straightforward, predictable monthly plans.
What Users Have To Say?
We reviewed real user feedback for both CareLogic and SimplePractice to better understand what providers like and where they see room for improvement. Here’s a summary of their experiences:
CareLogic is appreciated for its clinician-friendly workflow that connects scheduling, documentation, and billing in a streamlined way. Users find the interface simple and efficient, particularly for daily tasks like notetaking. Long-term customers also highlight the responsiveness of the Qualifacts support team. Features like 'Batch Activity Entry' are seen as time-saving tools that help clinicians stay on top of their workload.
However, some users mention challenges such as limited flexibility when saving draft notes and the need to repeatedly update treatment plans due to preset timeframes. A few also report occasional issues with device or signature recognition.
SimplePractice is frequently praised for its customizable features, smooth paperless intake process, and responsive customer support. Users like how easy it is to build custom forms, schedule appointments, and handle both insurance and private-pay billing. The client portal and document templates are also noted for improving overall efficiency.
That said, some providers note that the group notes feature is difficult to use and not ideal for practices that run frequent group sessions. Others mention that telehealth can be unreliable at times, and setting appointment times takes extra steps than expected.
Final Take: What’s The Best Fit For Your Practice?
Both CareLogic and SimplePractice offer specialized tools to help mental health providers improve daily workflows, support clients, and stay compliant. While they share some core functionality, they cater to different practice types and needs.
CareLogic is better suited for mid-sized to large behavioral health organizations that need advanced administrative controls, integrated AI tools, and strong support for value-based care models. In contrast, SimplePractice is ideal for solo and small group practices looking for an easy-to-use, client-centered platform with customizable features and a smooth user experience.
Still deciding? Check out our guide to buying behavioral health EHRs to compare top platforms and find the right fit for your team.
