CharmHealth Vs NextGen: A Comparison Built For Decision-Makers

Artificial Intelligence (AI) Capabilities

CharmHealth offers ‘Charm AI Scribe’ as an add-on that uses ambient listening to transcribe patient-provider conversations in real time, update chart sections, and suggest diagnosis codes. It supports multiple encounter types and offers customizable care types and note formats. The tool functions during network disruptions, supports English, Spanish, and French, and lets providers insert notes directly into SOAP templates. Role-based access and auto-delete options help manage privacy and control.

NextGen Ambient Assist automates documentation through ambient listening within the NextGen Mobile platform. It generates SOAP notes, suggests ICD-10 codes, medications, and lab orders, and integrates directly with NextGen Enterprise EHR. Features include AI-generated patient summaries, smart macros, and mobile-first workflows that support full visit documentation on one device. Notes are saved to the chart and ready for provider review, improving efficiency.

Electronic Health Records

CharmHealth EHR is a cloud-based system for small to mid-sized practices, certified for MU 2015 Stage 3 with support for 30 CQM measures across specialties. It offers customizable SOAP templates, e-prescribing to over 70,000 pharmacies, HL7 lab integrations, and clinical decision support. Features include flowsheets, referral tracking, immunization reporting, and pharmacy inventory tools. Practices can use pre-appointment questionnaires, check-in kiosks, and various encounter templates. The browser-based platform allows access on multiple devices and supports a full workflow from registration to billing.

NextGen offers a cloud-based EHR and PM platform for ambulatory practices through NextGen Office and Enterprise. It provides lab connectivity, e-prescribing, billing integration, and patient portals. NextGen Office includes AI-powered SOAP note automation with Ambient Assist. The platform supports web-based, touchscreen-enabled access and meets HIPAA standards. NextGen Enterprise is ONC 2015 Cures Update certified and ranks first in several specialties. It supports regulatory reporting, AWS cloud hosting, and data exchange for improved care and operational efficiency.

Revenue Cycle Management (RCM)

CharmHealth’s RCM services combine certified billing professionals with automated tools to improve collections and reduce denials. The process includes eligibility checks, claims scrubbing, coding, submission, payment posting, denial management, and accounts receivable (A/R) follow-up. A centralized RCM dashboard provides visibility into claims, collections, receivables, and denials, with drill-down views for detailed tracking. Practices are supported by a dedicated account manager and benefit from faster reimbursements, reduced write-offs, and improved financial planning across multiple facilities.

NextGen RCM helps practices improve financial performance through accurate claims submission, A/R recovery, and denial management. A rules-based claim edit engine ensures cleaner submissions, while certified billing experts follow up on denied or unpaid claims. Each client is assigned a dedicated manager with specialty-specific expertise. Integrated with EHR, PM, and clearinghouse tools, the platform also provides analytics dashboards, peer benchmarks, credentialing services, and payer fee schedule support.

Telehealth

CharmHealth provides HIPAA-compliant, cloud-based telemedicine solution with integrated audio-video, screen sharing, and secure messaging. It runs on low-bandwidth connections and supports multiple devices without software installation. Providers can launch sessions from the EHR, collect consent, and conduct multi-user visits with specialists or family members. Features include a mobile dashboard, ‘TeleHealth Kiosk’, and local session recording. The platform enhances access, reduces no-shows, and supports remote collaboration and care continuity.

NextGen ‘Virtual Visits’ offer secure, HD video consultations accessible by link, with no login or app needed. Sessions integrate with the EHR and PM systems, enabling documentation, intake, and scheduling. Providers can screen share, chat, add interpreters or guests, and conduct group visits. The system supports routine care, follow-ups, education, and prescription reviews, improving efficiency and patient convenience.

Patient Portal

CharmHealth’s patient health record (PHR) portal is designed for individuals and families to manage their health data online. It allows patients to record current and past medications, view lab results, track vitals, and store documents like X-rays and PDFs. The PHR is tightly integrated with the EHR, enabling appointment requests, secure messaging, and the sharing of pre-visit questionnaires, handouts, and visit summaries. Patients can manage health records for up to five family members under one account and monitor wellness indicators through built-in graphical reports.

NextGen offers an all-in-one patient portal as part of its ‘Closed Loop Patient and Practice Experience’. The portal provides secure messaging, lab results access, appointment requests, and convenient payment tools, including digital statements, auto-pay options, and guest payments. Integrated claims management simplifies billing while reducing staff workload and days in A/R. The platform promotes patient engagement by giving users more control over health records, communications, and financial interactions, all in one place.