When looking for the perfect electronic medical record (EMR) or electronic health record (EHR) system, medical practices often find themselves at a crossroads. The stakes are high, as selecting the right platform can make or break the day-to-day operations of a practice. Among the many players, eClinicalWorks and ModMed stand out as two dynamic contenders, each bringing their own flair to healthcare technology.
Imagine a scenario where patient data is easily accessible, appointments run smoothly, and your practice operates at peak efficiency. Both eClinicalWorks and ModMed aim to deliver just that, each with their unique approach. With specialty-focused solutions and innovative features, these systems enhance practice management, but which one truly stands out?
In this blog, we will be comparing eClinicalWorks vs ModMed, examining their core features, user feedback, and pricing structures so that you can identify which EMR/EHR best aligns with your practice.
Head-On Comparison
eClinicalWorks offers a comprehensive, AI-powered EHR solution that focuses on improving patient engagement through features like self-scheduling, telehealth, and secure messaging. It serves a broad range of healthcare specialties, claiming over 850,000 healthcare professionals and 110,000 facilities utilizing its system globally.
Notable features include its healow family of apps, a strong revenue cycle management service with a high first-pass acceptance rate, and analytics tools that help providers understand disease patterns and assess risks effectively.
Modernizing Medicine (ModMed) specializes in creating intuitive, specialty-specific EHR solutions like EMA and gGastro. These solutions are designed to reduce administrative burdens through automation and mobile accessibility. ModMed EMR is particularly well-regarded in eleven different specialties, emphasizing ease of use and integration into the clinical workflow.
Its standout features include advanced analytics for performance optimization under value-based care, patient engagement tools like automated reminders, and a focus on interoperability to facilitate seamless data exchange between systems.
eClinicalWorks And ModMed At A Glance
Features
eClinicalWorks
ModMed
AI Capabilities
Inbound fax management by Image AI
AI assistant powered by ChatGPT
Working towards developing AI-assisted documentation and claims management
Revenue Cycle Management
Self-service model
End-to-end service model
Denial management
Metrics analysis
Interoperability
The PRISMA platform for data exchange
API
HL7 format
Telehealth
Text and email links for call initiation
Remote vital sign collection
Mobile access
Screen patients
Patient Portal
Branding and customization
Update demographics
Patient-provider communication
Telehealth scheduling
Security and Compliance
ONC-certified
HIPAA-compliant
HIPAA-compliant
Drummond-certified
Certified by ONC
Support
Email
Phone
Form submission
Live chat
Form submission
Phone
Email
Live chat
Fax
Comparing Strengths And Weaknesses
PROS
PROS
Clean-cut document organization
Web-based or installed version access
Easy prescription refills
Swift and responsive notes placement
Users praise its customizability
Unparalleled customer support
Accurate ICD-10 coding and modifiers
Cutting-edge iPad documentation
Customer-driven features and updates
Knowledgeable and friendly staff training
CONS
CONS
Invoicing can be tricky for some
Learning the software may take time
Lacks certain customization options
Can't view multiple schedules
Side-By-Side Features Comparison
This side-by-side comparison delves into the standout features of eClinicalWorks and ModMed, giving you a clearer perspective to make a well-informed decision.
AI Capabilities
eClinicalWorks incorporates advanced AI to streamline documentation and boost patient engagement. With tools like Sunoh.ai, natural language from conversations is converted into clinical documentation, easing the note-taking process. The platform also includes an Image AI feature, AI for Robotic Process Automation (RPA), and an AI Assistant powered by ChatGPT. All these features aim to support healthcare providers with efficient, automated workflows.
ModMed is developing AI-powered solutions aimed at reducing healthcare providers' administrative burdens. These initiatives include AI-assisted documentation to capture key details from doctor-patient conversations, patient collaboration tools to improve communication, and claims processing to flag potential denials before submission. These features are expected to boost practice efficiency and enhance the patient's experience.
Winner: eClinicalWorks takes the edge with its fully implemented AI tools like Sunoh.ai and ChatGPT-powered assistant, offering immediate, tangible benefits for streamlining workflows
Revenue Cycle Management
eClinicalWorks' Revenue Cycle Management (RCM) solution provides flexible options for practices. Users can choose between a self-service Practice Management model, where they handle their billing, or an end-to-end RCM Service model, where eClinicalWorks manages the entire process. Key features include back-office integration, real-time insurance eligibility checks, automated claims processing, and performance evaluation tools through dashboards and analytics.
ModMed combines expert billing specialists with advanced practice management technology to streamline the entire revenue cycle process. Their approach includes submitting claims, handling patient calls, resolving denials, and providing personalized support to specific medical specialties. The BOOST RCM service also emphasizes performance metrics analysis, enabling practices to evaluate factors like total clinical collections and days sales outstanding.
Winner: ModMed wins here due to its specialized RCM service, combining expert billing support with tailored performance metrics
Interoperability
eClinicalWorks enhances interoperability through its PRISMA platform, which acts as a health information search engine that provides healthcare providers with access to an array of patient data. The system enables clinicians to search for and retrieve relevant health information from various sources. The platform integrates seamlessly with other health information systems, enhancing overall connectivity.
ModMed's approach to interoperability is embodied in its synapSYS solution, which connects its electronic medical record systems with the broader healthcare ecosystem. The system emphasizes structured data sharing through commonly used technologies such as APIs and HL7 formats, ensuring that their specialty-specific products like EMA and gGastro can communicate effectively with third-party applications.
Winner: eClinicalWorks wins due to its PRISMA platform, offering extensive patient data access and seamless integration
Telehealth
healow Telehealth Solutions from eClinicalWorks is a HIPAA-compliant platform offering remote care through on-demand video and audio calls. Providers can initiate visits via text or email without extra software. With customizable pre-visit questionnaires, remote vital sign collection, 24/7 support, and integration with any EHR, it’s designed for comprehensive telehealth accessibility and patient engagement.
ModMed’s telehealth solution, integrated within the EMA platform, provides real-time audio and video capabilities for remote, personalized care, especially benefiting vulnerable groups. The APPatient app allows smartphone access for communication and prescription renewals, supporting high standards in virtual care.
Winner: eClinicalWorks wins for its broader EHR integration and versatile telehealth features.
Patient Portal
eClinicalWorks provides a comprehensive Patient Portal that empowers patients with access to their health information from any device. Patients can easily update their demographics, complete forms, request prescription refills, and schedule appointments through the portal. Additionally, healthcare professionals can customize the portal with their branding and choose specific features to offer, improving the overall patient experience and engagement.
ModMed’s Patient Portal, integrated with its EMA® EHR, provides a convenient platform for patients to access medical records, schedule appointments, communicate with providers, review lab results, and handle telehealth and payments via ModMed® Pay. The APPatient app extends these features to mobile devices, offering on-the-go healthcare management.
Winner: eClinicalWorks wins for its customizable Patient Portal, allowing healthcare professionals to customize features and branding.
Pricing Plans For eClinicalWorks And ModMed
Understanding the pricing structures of eClinicalWorks and ModMed is essential to ensuring that the chosen solution aligns with your practice’s budget and operational needs. Given ahead are the pricing breakdowns for both software and how they compare.
eClinicalWorks Pricing Breakdown
eClinicalWorks offers the following three pricing plans without any start-up costs designed to suit various healthcare practices:
EHR Only Plan: $449/month/provider
EHR with Practice Management Plan: $599/month/ provider
RCM as a Service Plan: 2.9% of practice collections
ModMed Pricing Breakdown
ModMed provides customizable pricing plans customized to the unique requirements of each practice. This flexible approach allows you to select features and services that best fit your operational needs. You can contact us for a personalized ModMed pricing quote.
Comparing The Two
When comparing the pricing strategies of eClinicalWorks and ModMed, it becomes evident that each platform targets different practice needs. eClinicalWorks offers a structured, tiered pricing model that facilitates predictable budgeting based on selected services. In contrast, ModMed’s customizable pricing allows practices to tailor their EMR/EHR solutions, ensuring they receive the necessary features without incurring additional costs.
What Users Have To Say?
eClinicalWorks has received varied feedback, with users praising its comprehensive functionality, ease of use, and effective patient engagement tools. However, some have noted challenges with customer support and occasional difficulties in resolving technical issues, as well as complaints about its complex interface and glitches.
In contrast, ModMed has generally positive reviews, particularly for its specialty-specific EMA platform, which enhances usability and workflow efficiency. Users appreciate its intuitive interface and analytics tools, though some highlight challenges with system integration and occasional technical issues. Overall, while ModMed is recognized for its user-friendly design, there are calls for better interoperability and customization.
The Verdict: Which EMR/EHR Wins For You?
Both eClinicalWorks and ModMed offer compelling solutions customized to different practice needs. eClinicalWorks impresses with its comprehensive features and strong AI capabilities, making it a solid choice for practices seeking an all-in-one platform. On the other hand, ModMed shines with its specialty-specific approach, advanced analytics, and exceptional customer support, catering to those looking for tailored solutions.
Ultimately, the best choice will depend on your practice’s unique requirements, budget, and workflow preferences. By carefully evaluating the strengths and weaknesses of eClinicalWorks vs ModMed, you can make an informed decision. If you require further assistance in selecting the best software for your practice, reach out to Software Finder, we are more than happy to provide you with expert guidance.
