Enhancing patient experience is a cornerstone of modern healthcare. This is because it directly influences patient satisfaction, adherence to treatment plans, and overall health outcomes. Leveraging advanced healthcare technologies, such as those offered by Allscripts EMR (now Veradigm), can significantly improve patient engagement and streamline clinical workflows.

This blog explores practical strategies to enhance patient experience using Allscripts’ comprehensive suite of solutions.

Key Insights

eClinicalWorks integrates with billing, lab, and patient engagement systems
Supports practice management, telehealth, financial tools, wearables, and e-commerce
Uses APIs, HL7, FHIR, and middleware like Datavant for integration
Partners include Waystar, Weave, Sunoh.ai, and USPS for added functionality
Benefits: efficiency, real-time data, better care, and compliance
Challenges: HIPAA, system compatibility, and vendor coordination

Leveraging Allscripts’ FollowMyHealth

Allscripts’ FollowMyHealth is a cloud-based, mobile-first patient engagement platform designed to meet the needs of modern healthcare. By offering a single point of access for patients to manage their health, it helps organizations deliver timely, connected care while reducing administrative burdens.

With millions of users nationwide, FollowMyHealth is recognized as a leading patient engagement solution for its ability to improve outcomes, simplify operations, and provide value across both acute and ambulatory settings.

What Does FollowMyHealth Offer?

A Comprehensive Platform

Healthcare providers can rely solely on FollowMyHealth as a consolidated solution. It integrates all patient engagement functions, including scheduling, messaging, and billing into one seamless platform.

Enhanced Mobile Patient Experience

With mobile-first tools like text messaging, mobile check-ins, waitlist management, and on-demand messaging, patients can engage on their terms. Features such as satisfaction surveys help strengthen trust and communication.

Secure Personal Health Record Access

Patients can securely view their medical history, test results, images, and prescriptions; manage appointments and billing; and even grant caregiver access from any device.

Seamless Telehealth Integration

FollowMyHealth’s telehealth solutions offer video visits and secure email consultations, enabling providers to connect with patients virtually, regardless of their location.

Extended Language Support

Thanks to its partnership with Voyce, FollowMyHealth supports over 240 languages, including American Sign Language.

Remote Patient Monitoring

The platform supports ongoing care management through goal-setting and device-based data capture. Whether it’s tracking weight, blood pressure, or activity levels, care teams can proactively monitor progress and intervene when needed to improve outcomes.

Key Strategies To Enhance Patient Experience With Allscripts

Allscripts EHR features help in improving patient satisfaction, communication, and outcomes. Below are key strategies to leverage Allscripts for enhancing the overall patient experience:

Optimize Patient Portal Usage

Implementing an efficient patient portal is vital for empowering patients to take an active role in their healthcare. The Allscripts patient portal offers:

Personal Health Records: Patients can access their medical history, lab results, and imaging studies
Appointment Management: Enables scheduling and viewing of upcoming appointments
Secure Messaging: Facilitates direct communication between patients and healthcare providers
Prescription Management: Allows patients to request prescription renewals and view medication information

Streamline Appointment Scheduling

Efficient scheduling processes reduce patient wait times and enhance satisfaction. Allscripts offers advanced scheduling capabilities, including:

Predictive Scheduler: Utilizes artificial intelligence to forecast patient needs and prioritize urgent appointments, optimizing provider schedules
Online Scheduling: Allows patients to book appointments at their convenience, reducing administrative burdens
Automated Reminders: Sends timely notifications to patients, decreasing no-show rates

Utilize Patient Feedback

MedStatix, a patient experience survey platform, integrates directly with Allscripts, enabling patient satisfaction scores to be displayed alongside clinical information. This integration streamlines workflows by consolidating patient experience data within the Allscripts interface.

Functionality As A Patient Experience Survey Platform

Real-Time Feedback Collection: MedStatix allows healthcare organizations to capture patient sentiments immediately after visits, providing timely insights into the patient experience
Data Analysis And Benchmarking: The platform offers robust analytics that help healthcare providers identify trends, areas for improvement, and compare performance against industry standards to make informed decisions
Reputation Management: MedStatix enables healthcare providers to proactively address patient concerns, fostering positive relationships and enhancing overall patient satisfaction

Enhance Telehealth Capabilities

Telehealth services expand access to care, particularly for patients in remote areas or those with mobility challenges. Allscripts integrates telemedicine functionalities, allowing for:

Virtual Consultations: Patients can connect with providers from the comfort of their homes
Secure Video Conferencing: Ensures confidentiality and compliance with healthcare regulations
Integrated Documentation: Seamlessly incorporates telehealth encounters into the patient's health record

Improve Communication Channels

Effective patient communication tools are crucial for transparency and ensuring that patients are well-aware of their health status. Integrating third-party software with Allscripts systems helps enhance patient care:

Two-Way Messaging: Facilitates real-time communication between patients and staff
Appointment Instructions And Reminders: Keeps patients informed and prepared for visits
Multilingual Support: Accommodates diverse patient populations

Final Thoughts

Improving patient experience requires leveraging technology to enhance engagement, streamline processes, and facilitate communication. By using Allscripts' suite of solutions, healthcare providers can focus on patient-centered care that promotes satisfaction and better outcomes.

A great example is Western Wayne Physicians in Allen Park, Michigan. Program Manager Jessica Hylton shared how Allscripts FollowMyHealth has improved patient engagement and efficiency, reducing no-show rates and streamlining communication. Their success story shows how adopting Allscripts' technology can optimize patient experience and improve practice efficiency, offering convenience, better care, and smoother operations.

Redefining Patient Experience With Allscripts

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