Running a healthcare practice takes focus and organization. This involves managing complex schedules, maintaining detailed notes, processing insurance, and all while maintaining patient care. With so many moving parts, balance can be difficult to maintain. That’s where the right practice management system makes a difference, but only if it suits the specific needs of each practice.
That's where two established platforms come in: Jane App and SimplePractice. Both handle the essential tasks of scheduling, documentation, and payments. But their approaches are built for different clinical environments. The critical question isn't which software is better overall, but which fits the practice care model.
This comparison walks through what each system does well, points out where they fall short, and helps determine which platform fits a specific practice.
A Head-On Comparison
Originally designed for allied health professionals, Jane App now serves a wide range of clinics, including physical therapists, chiropractors, nutritionists and acupuncturists. Its key appeal lies in its multidisciplinary approach, which allows practices to manage appointments, billing, and client records easily. The platform provides tools like visual body charts and supports insurance billing, which are particularly useful for physical health providers.
SimplePractice is a go-to platform for mental health professionals. It is designed specifically for therapists, counselors, and social workers. The platform offers numerous features such as built-in insurance claims processing for providers and templates for mental health documentation. Its structure supports the daily needs of mental health practitioners, from intake forms to treatment plans.
Jane App And SimplePractice: At A Glance
Features
Jane App
SimplePractice
Appointment Scheduling
Self-service online booking
Group and recurring appointments
Waitlist management
Client self-scheduling
Telehealth
HIPAA-compliant video consultations
Mobile app for virtual appointments
HIPAA-compliant virtual sessions and integrated waiting rooms
Group sessions for up to 15 participants
Billing And Payments
Integrated with Stripe, Square, and Jane Payments
Built-in insurance claims submission and tracking
Client Documentation
Customizable SOAP notes
Body charting for marking physical areas
AI Scribe creates SOAP notes from recordings
Pre-built and customizable mental health templates
Progress notes, treatment plans
Note Taker creates audio-to-draft session notes
Client Portal
Appointment booking, invoice payments, and access to intake forms for clients
Appointment and payment management for clients
Secure document exchange
Mobile Access
Fully mobile-responsive interface, with an app
Secure Messaging via mobile app for clients
Specialized mobile app for both clients and practitioners
Optimized clinician app with calendar filters and iPad support
Client Communication
Automated email and SMS reminders
Customizable communication templates
Automated reminders via email, SMS, and phone calls
Two-way secure messaging
Reports And Analytics
Revenue tracking, payment breakdowns, and appointment statistics
Revenue, insurance claims and reports
Customizable business analytics dashboards
Multi-Disciplinary Support
Supports multiple types of healthcare providers, e.g., physiotherapists, chiropractors, massage therapists, etc.
Best suited for mental health and counseling professionals
For dietitians, coaches, etc.
HIPAA And Security
HIPAA and PIPEDA-compliant
Regular security audits
HIPAA-compliant, with a focus on secure communications and document sharing
Comparing Strengths And Weaknesses
PROS
PROS
Secure storage for sensitive healthcare records
Seamless access from any device
Automatic document and note sync
Scalable to meet the needs of growing practices
Reduced no-shows due to automatic appointment
Team-based client care with shared calendars
Automation of repetitive administrative tasks
Quick responses from customer support team
CONS
CONS
No search option in treatment packages
Filter options on billing reports could be limited
Lack of flexibility in patient communication design
Jane App offers a patient portal through My Account, allowing clients to schedule appointments, view upcoming sessions, and make payments online. Clients can also complete intake forms and securely access their medical records. With built-in HIPAA and PIPEDA compliance, Jane App ensures strong data privacy, making it ideal for practices managing sensitive health information.
SimplePractice enables clients to book or modify appointments, join telehealth sessions, and make payments directly through the portal. It supports secure completion of intake forms, questionnaires, and treatment documents. The portal is fully HIPAA-compliant, integrates seamlessly with insurance billing, and features two-way secure messaging between clients and providers for enhanced engagement.
Our Verdict:Jane App edges ahead with its versatile portal, supporting multidisciplinary practices, mobile access, and advanced document management.
Telehealth
Jane App includes an integrated telehealth platform supporting one-on-one and group therapy sessions. It offers waiting rooms, screen sharing, and chat with bank-grade security. Its telehealth tools particularly benefit multidisciplinary clinics offering group therapy or fitness sessions.
SimplePractice provides customizable waiting rooms and screen-sharing capabilities—especially useful for mental health professionals reviewing documents or exercises with clients. It supports both individual and group sessions (up to 15 clients) and includes automated text and email appointment reminders. The platform is fully HIPAA-compliant.
Our Verdict:SimplePractice stands out with its full-featured telehealth tools, making it the better option for virtual therapy sessions.
Billing and Payments
Jane App offers a fully integrated billing and payment system through Jane Payments, which supports Stripe and Square for direct client payments. It provides strong support for Canadian insurance billing, enabling clinics to submit claims directly to insurers. Jane Payments is PCI-compliant and features transparent pricing with no hidden fees.
SimplePractice also delivers strong billing capabilities with built-in insurance claims management. Providers can submit and track claims, generate superbills, and create CMS 1500 forms—ideal for insurance-based practices. The platform supports PCI-compliant Stripe payments.
Our Verdict:Jane App leads with its integrated billing system, transparent pricing, and advanced insurance billing options.
Client Documentation
Jane App excels with customizable SOAP (Subjective, Objective, Assessment, Plan) notes for tailored patient documentation. It includes body charting, allowing practitioners to visually mark treatment areas—ideal for physical therapists, chiropractors, and massage therapists. The platform also supports file and image uploads directly to client records. Its AI Scribe feature converts voice recordings into structured SOAP notes, simplifying session documentation.
SimplePractice offers a robust library of mental health–focused templates for progress notes, treatment plans, and assessments. It supports diagnosis codes and links notes directly to billing for streamlined insurance management. The platform’s Note Taker feature can draft session notes from audio recordings, allowing clinicians to finalize them efficiently.
Our Verdict:Jane App takes the lead with its visual body charting, flexible documentation tools, and AI-powered scribing that cater to a broader range of healthcare professionals.
Mobile Access
Jane App provides a dedicated My Jane mobile app and a fully responsive platform for seamless access on any mobile device. Practitioners and clients can manage scheduling, billing, and document uploads on the go.
SimplePractice offers mobile apps for both practitioners and clients. The clinician app supports scheduling, notes, billing, secure messaging, and stylus input, making it ideal for mobile practice management. The client app enables patients to request appointments, pay invoices, complete forms, and access telehealth directly from their phones.
Our Verdict:SimplePractice wins with its specialized native apps offering complete functionality and enhanced accessibility for both clients and practitioners.
Pricing Plans For Jane App And SimplePractice
Jane App’s pricing plans include:
Balance: $54/month
Practice: $79/month
Thrive: $99/month
Disclaimer: The pricing is subject to change.
SimplePractice offers the following pricing plans:
Starter: $49/month
Essential: $79/month
Plus: $99/month
The vendor also offers a 30-day free trial for a full feature evaluation before final commitment.
Disclaimer: The pricing is subject to change.
Comparing Pricing Plans
Jane App offers a flat-rate pricing model that scales with the practice size, making it a better choice for larger clinics with multiple providers. In contrast, SimplePractice follows a tiered structure that caters well to solo practitioners or small practices that prefer a more modular pricing structure, allowing them to pay only for the features they need.
Users of Jane App appreciate the platform’s clean interface, customizable features, and smooth integration with Canadian insurance billing. One recurring theme among users is comprehensive support for multiple healthcare practitioners, which allows clinics to manage various services under one system.
However, some users have expressed a desire for improved search functionality in treatment packages and more filter options on billing reports.
Similarly, SimplePractice earns consistent praise from solo practitioners and small mental health practices for its intuitive interface and modular pricing. Users highlight its ability to handle insurance claims and strong documentation tools tailored to mental health professionals. One notable user, Amanda T. from Kenosha, WI, shared,
"This is everything I wanted but didn’t know. I love that this system will allow me to remain organized and streamlined as I transition from private pay to accepting insurance."
This reflects a common sentiment among users who appreciate its all-in-one solution for both cash-based and insurance-based practices. However, some users point out that certain features, such as telehealth, add to overall costs, which may be a concern for new or budget-conscious practitioners.
Our Verdict: Which EMR Is The Right Fit For You?
Jane App fits clinics that offer several types of care, like physiotherapy or chiropractic work. It handles the specific needs of these practices well, with tools for body charts and billing for Canadian insurance. The platform also makes it easy to manage schedules and payments across different services from one place.
SimplePractice is a go-to platform for mental health practices. Its pricing structure lets you select only the features you require, which works well for smaller practices mindful of their budget. It offers unique features like two-way secure messaging, insurance billing integration, and telehealth tools that enhance better client engagement and communication.
Overall, Jane App is the better choice for multi-service clinics needing specialized tools like staff and admin scheduling, online booking and appointments, and customizations to meet the needs of every clinic. SimplePractice stands out as the more practical and accessible option for most therapy practices due to its focused design and straightforward approach to daily tasks.
