According to recent findings from AMA digital health research, about 09 in 10 physicians recognize digital health tools as an asset for improving patient care. For professionals in fields like physical therapy, mental health, and wellness, two platforms often stand out: Jane App and SimplePractice.
Both platforms hold significant standing in the market, each offering distinct value to meet the diverse needs of healthcare practices. Let’s examine how Jane and SimplePractice compare so you can make an informed choice tailored to your practice’s needs.
A Head-On Comparison
Originally designed for allied health professionals, Jane App now serves a wide range of clinics, including physical therapists, chiropractors, nutritionists and acupuncturists. Its key appeal lies in its multidisciplinary approach, which allows practices to manage appointments, billing, and client records easily.
SimplePractice is a go-to platform for mental health professionals. It is designed specifically for therapists, counselors, and social workers. One of Simple Practice's standout features is its built-in insurance claims processing. It also possesses an extensive library of templates for mental health documentation, including intake forms, progress notes, etc., for client documentation.
Jane App And SimplePractice: At A Glance
Features
Jane App
SimplePractice
Appointment Scheduling
Self-service online booking
Group and recurring appointments
Waitlist management
Client self-scheduling
Telehealth
HIPAA-compliant video consultations
HIPAA-compliant virtual sessions and integrated waiting rooms
Billing And Payments
Integrated with Stripe, Square, and Jane Payments
Built-in insurance claims submission and tracking
Client Documentation
Customizable SOAP notes
Body charting for marking physical areas
Pre-built and customizable mental health templates
Progress notes, treatment plans
Client Portal
Appointment booking, invoice payments, and access to intake forms for clients
Appointment and payment management for clients
Secure document exchange
Mobile Access
Fully mobile-responsive interface, with an app
Specialized mobile app for both clients and practitioners
Client Communication
Automated email and SMS reminders
Customizable communication templates
Automated reminders via email, SMS, and phone calls
Two-way secure messaging
Reports And Analytics
Revenue tracking, payment breakdowns, and appointment statistics
Revenue, insurance claims and reports
Customizable business analytics dashboards
Multi-Disciplinary Support
Supports multiple types of healthcare providers, e.g., physiotherapists, chiropractors, massage therapists, etc.
Best suited for mental health and counseling professionals
For dietitians, coaches, etc.
HIPAA And Security
HIPAA and PIPEDA-compliant
Regular security audits
HIPAA-compliant, with a focus on secure communications and document sharing
Comparing Strengths And Weaknesses
PROS
PROS
Secure storage for sensitive healthcare records
Seamless access from any device
Automatic document and note sync
Scalable to meet the needs of growing practices
Reduced no-shows due to automatic appointment
Team-based client care with shared calendars
Automation of repetitive administrative tasks
Quick responses from customer support team
CONS
CONS
No search option in treatment packages
Lack of filter options on billing reports
Lack of flexibility in patient communication design
Limited customization for advanced features
Email verification required at each login
Inconsistent functionality across browsers
Side-By-Side Features Comparison
Patient Portal
Jane App: The patient portal allows clients to schedule appointments, view their upcoming sessions, and make payments online. Clients can also fill out intake forms and access their medical records securely. With built-in HIPAA and PIPEDA compliance, the Jane App ensures data privacy, making it ideal for practices that manage sensitive health information.
SimplePractice: Clients can book appointments, access telehealth sessions, make payments, and complete intake forms. The portal is fully HIPAA-compliant and integrates seamlessly with insurance billing. Its standout feature is the two-way secure messaging between clients and providers for improved engagement.
Winner: SimplePractice excels here with its two-way messaging and advanced insurance billing integrations.
Telehealth
Jane App: It features an integrated telehealth platform that supports both one-on-one and group sessions. This feature is a standout for multidisciplinary clinics offering group therapy or fitness classes.
SimplePractice: It includes customizable waiting rooms and allows providers to share screens during sessions, which is particularly useful for mental health professionals reviewing documents or completing exercises with clients.
Winner: SimplePractice stands out with its screen sharing capabilities and mental health-focused design, making it the better option for virtual therapy sessions.
Billing And Payments
Jane App: The software features a fully integrated billing and payment system that supports Stripe and Square, allowing clients to pay for services directly through their portal. The platform is known for its strong support for Canadian insurance billing, allowing clinics to submit claims directly to insurers.
SimplePractice: The platform shines in the billing department with its built-in insurance claims management system, allowing providers to submit and track insurance claims through the platform. It generates superbills and CMS 1500 forms, essential for insurance-based practices.
Winner: Jane App leads with its integrated billing management and advanced insurance billing.
Client Documentation
Jane App: It excels with customizable (subjective objective assessment plan) SOAP notes, allowing for tailored documentation of patient interactions. Additionally, it features body charting, enabling users to visually mark treatment areas, which is particularly beneficial for physical therapists, chiropractors, and massage therapists.
Moreover, practitioners can upload images and files directly to client records, making it a versatile platform for a variety of healthcare providers/
SimplePractice: It offers an extensive library of mental health-focused templates, including progress notes, treatment plans, and assessment forms. The platform also supports diagnosis codes and links notes directly to billing, making it easier for mental health professionals to manage insurance documentation.
Winner: Jane App edges out with its body charting and visual treatment tools, addressing a broader range of healthcare providers.
Mobile Access
Jane App: The EMR has a dedicated ‘My Jane’ mobile app, and its platform is fully mobile-responsive, allowing both practitioners and clients to access the platform through any mobile device. All features, including scheduling, billing, and documentation, are available on mobile.
SimplePractice: The software offers a mobile app for both practitioners and clients. The app supports full functionality, including scheduling, telehealth sessions, billing, and client documentation. This makes it an ideal solution for practitioners who need to manage their practice while on the go.
Winner: SimplePractice wins with its specialized mobile app, that offers greater convenience and functionality for mobile users.
Pricing Plans For Jane App And SimplePractice
Jane App offers a flat-rate pricing model that scales based on your practice needs, and it makes it an attractive option for multi-disciplinary clinics. The base plan is flexible and includes all features such as scheduling, billing, and client documentation.
Balance: CAD $54/month
Practice: CAD $79/month
Thrive: CAD $99/month
SimplePractice offers a tiered pricing structure, which includes various plans that scale with the size of the practice and the number of features required. The platform offers add-ons for telehealth and insurance billing, allowing practices to customize their plans based on their specific needs.
Starter: $14.50/month
Essential: $34.50/month
Plus: $49.50/month
Comparing Pricing Plans
Jane App offers more transparent pricing with fewer add-ons, making it a better choice for larger clinics with multiple providers. SimplePractice shines for solo practitioners or small practices that prefer a more modular pricing structure, allowing them to pay only for the features they need.
What Users Have To Say?
Users of Jane App appreciate the platform’s intuitive interface, customizable features, and smooth integration with Canadian insurance billing. One recurring theme among users is the comprehensive support for multiple healthcare practitioners, which allows clinics to manage various services under one system.
However, some users have expressed a desire for the platform to include search functionality in treatment packages and more filter options on billing reports.
SimplePractice receives glowing reviews from solo practitioners and small mental health practices for its optimized interface and modular pricing. Users highlight its ability to handle insurance claims and its strong documentation features tailored to mental health professionals. One notable user, Amanda T. from Kenosha, WI, shared,
"This is everything I wanted but didn’t know. I love that this system will allow me to remain organized and streamlined as I transition from private pay to accepting insurance."
This reflects a common sentiment among users who appreciate its all-in-one solution for both cash-based and insurance-based practices. Some users, however, mention the additional cost of certain features, like telehealth, as a drawback, especially for those starting out on a budget.
Our Verdict: Which EMR Is The Right Fit For You?
Both platforms are top-tier solutions, but the best fit depends on the scope and nature of your practice. If you're running a multi-disciplinary clinic or managing a team of healthcare providers with diverse specialties, Jane App is the stronger choice. It also excels in creating an integrated patient experience, including scheduling and billing.
On the other hand, SimplePractice is the go-to platform for mental health practices. With its modular pricing, it allows you to pay only for the features you need, making it ideal for smaller operations that want flexibility and affordability. It offers unique features like two-way secure messaging, insurance billing integration, and telehealth tools that enhance better client engagement and communication.
If you want more insights into the intricacies of these platforms, feel free to contact Software Finder. Our experts will assist you in making an informed decision.
