Healthcare IT vendors are required to continually update their solutions to keep pace with evolving technological advancements, regulatory demands, and shifting provider and patient expectations.
NextGen Office, a trusted and award-winning electronic medical records (EMR) solution for small and mid-sized practices, has recently introduced several new features designed to streamline workflows, optimize efficiency, and support a modern standard of patient care.
In this guide, we will explore the key NextGen Office updates for 2025, how they address common industry challenges, and what they mean for the future of medical practice management.
Previously available only for larger practices, NextGen Office EHR now brings ambient listening technology to small practices. Integrated within the platform, it uses AI to automatically convert patient-provider conversations into structured SOAP notes and streamline the documentation process. This feature allows providers to focus more on patient care while cutting down on time spent on notes after the visit. Here’s a breakdown of how NextGen Office Ambient Assist improves workflow:
- Saves up to 2 hours of documentation time per day
- Frees providers to engage more with patients
- Eliminates the need for scribes with automated note creation
- Recognizes medical terminology and acronyms
- Ensures privacy with automatic deletion of audio and transcripts
According to a data brief from the Office of the National Coordinator for Health IT (ONC), about 3 in 5 individuals were offered and accessed their online medical records or patient portals in 2022, with the frequency of access consistently increasing over time. This trend highlights the growing importance of accessible and secure online health information for both patients and providers.
As patient expectations continue to grow in 2025, NextGen Office responds to this need with its enhanced embedded patient portal, designed to improve both practice efficiency and patient engagement. It offers features such as online scheduling, appointment reminders, telehealth visits, online payments, and medication refill requests, all of which help streamline practice operations and empower patients to take control of their healthcare.
Claim denials due to expired eligibility or non-covered services can lead to delayed payments and administrative burdens. To address this, NextGen Office continues to enhance its real-time eligibility verification feature to reflect the latest upgrades in medical technology. It sends real-time eligibility requests directly to payers, enabling staff to instantly verify a patient’s coverage before scheduling an appointment, during check-in, or after the encounter.
The system retrieves and saves the response in the patient’s chart, which further helps reduce registration time and minimize front-end claim rejections caused by errors.
According to a study published by Google Cloud and The Harris Poll, physicians lose nearly 28 hours each week to administrative tasks. The latest NextGen software enhancements provide an integrated practice management platform that streamlines patient scheduling and automates appointment reminders through a unified interface. This allows providers to reduce time spent on administrative duties, improve workflow efficiency, and ultimately focus more on patient care.
Poor communication in healthcare could lead to patients receiving the wrong treatment or medication, or cause delays in essential tests and treatments, which may negatively affect patient outcomes.
NextGen Office addresses this issue with advanced tools that improve patient engagement and streamline administrative tasks. Listed below are some key features this electronic medical records solution offers to enhance communication and support better patient care:
- Text and email appointment reminders
- Direct messaging and e-faxes
- Online scheduling and payment options
- Virtual visits
- Medication refill requests
- Chart integration with Apple Health
NextGen Office has established itself as a reliable and efficient solution for small practices. It was ranked as a top performer in the KLAS Small Practice Ambulatory EHR/PM 2024 Report, receiving recognition for its robust features that are tailored specifically to the needs of small practices.
The new features in NextGen Office are designed to keep up with healthcare software trends for 2025. These updates will help practices improve patient care, reduce administrative work, and stay efficient in an evolving healthcare landscape.
To learn more about this software, check out our comprehensive guide on the top 10 reasons to choose NextGen Office for your medical practice.