Taking time off from work is a vital part of maintaining a healthy work-life balance. However, requesting time off can be challenging, especially in organizations with large teams.

Paycom, an advanced HR and payroll software, streamlines this process for both employees and HR departments. This blog will walk you through how to request time off on Paycom by highlighting the ease and efficiency it offers.

Understanding Paycom’s Time Off Request System

The Paycom time-off request system allows employees to easily submit their requests, view available leave balances, and track approval status, all within a few clicks. The GONE feature further enhances this process by automating time-off decisions according to predefined guidelines.

How To Request Time Off On Paycom (Using Mobile App And Browser)?

The steps below will guide you on how to use sick time on Paycom and maximize your available leave.

Using The Mobile App

Step 1: Launch The Paycom Mobile App And Log In

Download the Paycom app. Log in and navigate to the relevant section; either ‘Employee Self-Service’ or ‘Manager on-the-Go,’ based on your role.

Step 2: Navigate To The Time-Off Section

Once logged in, you'll be directed to the main dashboard. Look for the ‘Request Time Off’ option. Tap on this section to proceed with your leave request.

Step 3: Select The Type Of Leave

After entering the ‘Time Off’ section, tap the ‘+’ sign to enter the details of your request. You'll see various options for leave types such as vacation, sick leave, or personal time off. Choose the type of leave you wish to request from the available list.

Step 4: Enter Your Time Off Details

Next, you will need to input the start and end dates of your leave. You can also specify the hours if you are requesting partial day leave. If necessary, provide any additional comments for your absence.

Step 5: Submit Your Request

After filling in the details, double-check the information to ensure accuracy. Once satisfied, tap the ‘Add Request’ button. Your request will be sent to your manager or HR department for approval.

Step 6: Track Your Request Status

You will receive a notification when your request is approved or denied. You can also check the status of your leave request at any time by returning to the ‘Time Off Requests’ section in the app.

Using The Browser

Step 1: Log In To Your Paycom Account

Open your preferred web browser and go to the official Paycom website. Once there, click the ‘Login’ button located at the top right corner of the page. Enter your username and password to access your account.

Step 2: Navigate To The Time Off Section

Once logged in, you will be directed to your Paycom dashboard. In the main menu or on the left sidebar, click on the ‘Requests’ tab. From the options, select ‘Request Time Off’ to begin your leave request.

Step 3: Choose The Type Of Leave

On the ‘Request Time Off’ page, you’ll see a list of different leave types, including vacation, sick leave, personal time, and more. Select the type of leave you want to request from the available options.

Step 4: Enter Time Off Details

Now, you’ll need to provide the dates for your time off. Select the start and end date of your leave. You can add any additional notes or reasons for your absence.

Step 5: Review And Submit Your Request

Double-check the dates, hours, and leave type to ensure everything is correct. Then click the ‘Submit’ button to send it for approval to your manager or HR.

Step 6: Check The Status Of Your Request

After submitting your request, you can track its status. You’ll receive an email notification when your leave is approved or denied.

Common Issues And How To Resolve Them?

Problem 1: Unable To Access Paycom

If you’re having trouble accessing your Paycom account, here are a few troubleshooting tips:

  • Forgotten Credentials: Use the ‘Forgot Username or Password’ option on the login page to reset your details
  • Browser Issues: Make sure your web browser is up to date. Clear your cache and cookies, and try logging in again
  • Mobile App Issues: Ensure the Paycom app is updated to the latest version and check your internet connection
  • Account Locked: If you enter incorrect credentials too many times, your account may lock. Contact your HR department or Paycom support to unlock it

Problem 2: Time-Off Request Rejected

Time-off requests may be rejected for several reasons, including:

  • Insufficient Leave Balance: Verify your available leave balance in the Paycom system before submitting your request
  • Policy Conflicts: Requests that conflict with company policies, such as requesting leave during blackout dates, may be denied
  • Manager Scheduling Constraints: Your manager may reject a request if it conflicts with team schedules

You can address these rejections by checking the reason for the denial in the system or speaking directly with your manager. Afterwards, adjust your request to fit company policies or team needs, then resubmit.

Problem 3: Missing Time-Off Request History

If you can’t find your request history, try the following steps:

  • Mobile App: Navigate to the ‘Time Off’ or “Requests” section and ensure you’re in the correct tab to view past requests.
  • Desktop: Go to the ‘Request History’ section under ‘Time Off’ or ‘My Requests’ to track previous submissions
  • Contact HR: Reach out to your HR department if your history isn’t visible, as there could be a technical issue

The key to ensuring a smooth approval process is planning your leave in advance and understanding your company’s requirements. By following the simple steps outlined for both the mobile app and desktop, you can easily submit your requests, track approval statuses, and ensure your leave is properly recorded.