Acuity Scheduling Reviews
25 Review(s)
softwareOverall Rating
4.5
25 Review(s)
Rating Distribution
5
(17)
4
(5)
3
(2)
2
(1)
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
25 Review(s)
Rating Distribution
5
(17)
4
(5)
3
(2)
2
(1)
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Very seamless
Very seamless
Pros
I find it highly customizable and incredibly detailed.
Cons
The price is a bit too much for me, although it's still reasonable compared to other options available.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Sylvia
Consumer Services, 1-10 employees
Less than a year
June 2024
Great system
Great system
Pros
Acuity Scheduling is easy to use and navigate with minimal effort.
Cons
Currently, I don't have any cons regarding the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anessa
Health, Wellness and Fitness, 1-10 employees
Less than a year
June 2024
Helpful Scheduling Tool with Handy Features
Helpful Scheduling Tool with Handy Features
Pros
Acuity Scheduling has been a game-changer for my business since I started using it two months ago. The platform is very user-friendly and setting up my calendar was not at all complex or time consuming task. My clients love how simple it is to book appointments, and the automatic reminders have significantly reduced no-shows. It integrates seamlessly with tools like Zoom and Google Calendar, saving me a lot of time and hassle. I highly recommend it!
Cons
For a small business like mine, the pricing is a bit high. While the customer support is helpful, there can be delays in resolving issues at times. Acuity Scheduling has a lot of potential, but it may not be the perfect fit for everyone.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Arleny
Human Resources, 1-10 employees
Less than 6 months
June 2024
Can be very helpful!
Can be very helpful!
Pros
The calendar page makes it easy to search for appointments, providing all the necessary information in one screen.
Cons
It can be confusing since it doesn't automatically open up to the current date.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Danielle
Consumer Services, 500+ employees
Less than a year
June 2024
Very user friendly scheduling app
Very user friendly scheduling app
Pros
Acuity Scheduling UI is easy to navigate and the appointment emails and texts are customizable.
Cons
It seamlessly integrates with Square, but it lacks certain functionalities like adding tips or discounts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Qiana
Health, Wellness and Fitness, 1-10 employees
More than a year
June 2024
Scheduling made easy
Scheduling made easy
Pros
The ease with which we receive live appointments from our customers and the instant notifications received by our teams allow us to provide a great customer experience. It makes life easy and is very user-friendly.
Cons
Honestly, there's nothing negative to say about the tool. It's exactly what we needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stacey
Retail, 101-500 employees
Less than a year
June 2024
No customer service No reply from Help options !!!!
No customer service No reply from Help options !!!!
Pros
When it functioned properly, it fulfilled its intended purpose.
Cons
The poor of customer service causes a lot of frustration. Also I am currently facing a blockage on the booking platform and I can't get the help needed to resolve it.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
James
Wine and Spirits, 11-50 employees
Less than a year
June 2024
Helpful easy scheduling!
Helpful easy scheduling!
Pros
I like few things about this product, for example the payment integration and the ability to add appointments to the calendar. The entire process is streamlined.
Cons
I genuinely can't think of anything I would like change! I've enjoyed using it so much for scheduling my own appointments that I am excited to implement it in my own business, especially over other competitors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carrie Lyn
Performing Arts, 1-10 employees
Less than 6 months
June 2024
Essential cloud based arrangement booking application
Essential cloud based arrangement booking application
Pros
I absolutely loved the convenience and the synchronization with Google Calendar, which helps me manage my Google meetings through the Acuity scheduling application. Additionally, I can easily book appointments and send customized reminders to my colleagues and clients. The most valuable feature for me is the payment acceptance capability, which allows me to accept payments through Stripe and PayPal, especially for clients who tend to be late in paying.
Cons
To customize the appearance of the arrangements, I have to learn CSS which can be time-consuming. Additionally, searching for past arrangements is cumbersome and takes up a lot of time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
BENSON
Biotechnology, 101-500 employees
Less than a year
May 2024
Has a few quirks to work on
Has a few quirks to work on
Pros
The aesthetics of Acuity were appealing to me. Its modern layout blended well with my website.
Cons
Towards the end of the booking process, it wasn't entirely clear that I had reached the final steps.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Olivia
Retail, 1-10 employees
Less than a year
May 2024
there is better out there
there is better out there
Pros
It's not our preferred office scheduler, as we struggle with the format not being compatible with patient care.
Cons
This program is more suitable for small businesses without HIPAA requirements.
Ease of use
8
Value for money
2
Customer Support
10
Functionality
6
Charlotte
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
May 2024
Acuity was simple and easy
Acuity was simple and easy
Pros
Acuity provided a cost-effective and simple solution for booking clients and managing our calendar and client database.
Cons
As we expanded and added new resources, spaces, and coaches, we found that Acuity Scheduling lacked the necessary features to meet our growing needs and cross-reference them effectively.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
7
Alex
Sports, 1-10 employees
More than a year
May 2024
Acuity Scheduling Review
Acuity Scheduling Review
Pros
One of the standout features of Acuity Scheduling is its ability to conveniently schedule appointments while seamlessly integrating with software like Google Calendar.
Cons
If Acuity Scheduling could send more follow-ups to clients or patients via email or automated phone calls before scheduled appointments, it might improve the turnout rate. The goal should be to remind them of the date without letting it slip their minds.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
SAROJBEN
Hospital & Health Care, 11-50 employees
Less than a year
May 2024
Acuity Scheduling
Acuity Scheduling
Pros
This tool is highly useful, easy to learn and simple to implement.
Cons
Having more video tutorials on how to use this tool would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauren
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
May 2024
Great Booking System for Meeting Room Reservations
Great Booking System for Meeting Room Reservations
Pros
I use Acuity Scheduling to reserve our meeting room space. Acuity has automated our booking and payment process as it allows clients to easily book online without human intervention. Payments are seamlessly processed through Stripe, and funds are directly deposited into our business bank account within days. Acuity offers reminder emails and SMS notifications to minimize no-shows. Moreover, it integrates smoothly with Google Calendar, enabling quick access to upcoming meetings on my phone.
Cons
It would be great if we didn't have to log in to Stripe to issue refunds when meetings are canceled. Having a front-end experience within Acuity would be more convenient. Additionally, there are limitations with add-ons. For example, we sell pots of coffee as an add-on, but customers can't select the quantity they want to purchase. Add-ons are limited to checkboxes without the option for specifying quantities.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Michael
Marketing and Advertising, 1-10 employees
More than a year
May 2024
Fostered and Evolved Excellent Online Booking Itinerary
Fostered and Evolved Excellent Online Booking Itinerary
Pros
I frequently receive notifications and reminders for upcoming appointments. The GUI and UI dashboard visualization are incredibly user-friendly and visually appealing. The software also provides online billing and invoicing capabilities, including payment processing and credit card transactions.
Cons
This IT software fits its functionality and performance perfectly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ronald
Non-Profit Organization Management, 101-500 employees
Less than a year
May 2024
Pros and Cons of Acuity Scheduling
Pros and Cons of Acuity Scheduling
Pros
I love how Acuity incorporates various components and features that helps you in managing your time perfectly.
Cons
I find the scheduling process unnecessarily complicated and in dire need of improvement.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Emz
Arts and Crafts, 1-10 employees
Less than 6 months
May 2024
Great quality
Great quality
Pros
It's a fantastic product and a quality system for setting up appointments and sending reminders to myself, others and our customers.
Cons
I have absolutely no complaints or dislikes about Acuity.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amber
Performing Arts, 1-10 employees
More than a year
May 2024
Great product!
Great product!
Pros
Acuity is user friendly and provides real time updates to my calendars!
Cons
Initially, it was a bit challenging to understand how to use the calendars. I had to search through some Reddit forums for assistance.
Ease of use
7
Value for money
10
Customer Support
7
Functionality
9
Peter
Cosmetics, 1-10 employees
More than a year
May 2024
Reliable software
Reliable software
Pros
Acuity Scheduling software functions consistently and reliably. This is something that ensures customers receive accurate information and allowing us to stay informed of any real-time changes. The ability to ban problematic customers is crucial for our business, and the form feature enables us to create click-wrap agreements with our clients.
Cons
My only concern with Acuity is the appearance of the booking form. There's limited flexibility to customize its look, and the default format isn't visually appealing.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kiri
Retail, 1-10 employees
More than a year
May 2024
Sensational Appointment Scheduling Software.
Sensational Appointment Scheduling Software.
Pros
Acuity Scheduling is an affordable tool that allows me to schedule appointments within minutes. Its intuitive and user-friendly interface makes it simple to reschedule or cancel appointments. I never miss appointments thanks to Acuity Scheduling's reminder feature.
Cons
The appointment scheduling process is fast and easy with Acuity. So there is nothing to complain about.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Esther
Financial Services, 51-100 employees
More than a year
May 2024
A Straightforward Appointment Scheduling Software.
A Straightforward Appointment Scheduling Software.
Pros
With Acuity Scheduling it is simple and fast to book appointments with Acuity Scheduling. Additionally, it's easy to cancel or reschedule appointments at any time. The reminder feature ensures that I don't miss any appointments.
Cons
Acuity Scheduling has met all my appointment scheduling needs without any challenges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph
Construction, 101-500 employees
Less than a year
May 2024
This is great app!
This is great app!
Pros
Acuity Scheduling is easy to use and provides comprehensive details to ensure accurate scheduling.
Cons
So far, I've found Acuity Scheduling to be extremely useful. I can easily access my appointments and book anything within the app, without encountering any bugs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristine Joy
Accounting, 500+ employees
May 2024
Not what I needed
Not what I needed
Pros
The price of Acuity is significantly lower compared to other software options I considered.
Cons
You get what you pay for, but unfortunately, it didn't include enough features for my specific needs.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
5
Melissa
Recreational Facilities and Services, 1-10 employees
Less than 6 months
May 2024
Planninga nd Booking Appoiments Made Easy
Planninga nd Booking Appoiments Made Easy
Pros
I enjoy the ease of booking and planning appointments with Acuity Scheduling. It's also convenient for cancellations, and it supports mobile usage.
Cons
Thanks to Acuity Scheduling, everything has been smooth sailing. I have no dislikes or complaints whatsoever.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mirko
Hospital & Health Care, 11-50 employees
Less than a year
May 2024
Filters
Sort by:
Very seamless
Very seamless
Pros
I find it highly customizable and incredibly detailed.
Cons
The price is a bit too much for me, although it's still reasonable compared to other options available.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Sylvia
Consumer Services, 1-10 employees
Less than a year
June 2024
Great system
Great system
Pros
Acuity Scheduling is easy to use and navigate with minimal effort.
Cons
Currently, I don't have any cons regarding the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anessa
Health, Wellness and Fitness, 1-10 employees
Less than a year
June 2024
Helpful Scheduling Tool with Handy Features
Helpful Scheduling Tool with Handy Features
Pros
Acuity Scheduling has been a game-changer for my business since I started using it two months ago. The platform is very user-friendly and setting up my calendar was not at all complex or time consuming task. My clients love how simple it is to book appointments, and the automatic reminders have significantly reduced no-shows. It integrates seamlessly with tools like Zoom and Google Calendar, saving me a lot of time and hassle. I highly recommend it!
Cons
For a small business like mine, the pricing is a bit high. While the customer support is helpful, there can be delays in resolving issues at times. Acuity Scheduling has a lot of potential, but it may not be the perfect fit for everyone.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Arleny
Human Resources, 1-10 employees
Less than 6 months
June 2024
Can be very helpful!
Can be very helpful!
Pros
The calendar page makes it easy to search for appointments, providing all the necessary information in one screen.
Cons
It can be confusing since it doesn't automatically open up to the current date.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Danielle
Consumer Services, 500+ employees
Less than a year
June 2024
Very user friendly scheduling app
Very user friendly scheduling app
Pros
Acuity Scheduling UI is easy to navigate and the appointment emails and texts are customizable.
Cons
It seamlessly integrates with Square, but it lacks certain functionalities like adding tips or discounts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Qiana
Health, Wellness and Fitness, 1-10 employees
More than a year
June 2024
Scheduling made easy
Scheduling made easy
Pros
The ease with which we receive live appointments from our customers and the instant notifications received by our teams allow us to provide a great customer experience. It makes life easy and is very user-friendly.
Cons
Honestly, there's nothing negative to say about the tool. It's exactly what we needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stacey
Retail, 101-500 employees
Less than a year
June 2024
No customer service No reply from Help options !!!!
No customer service No reply from Help options !!!!
Pros
When it functioned properly, it fulfilled its intended purpose.
Cons
The poor of customer service causes a lot of frustration. Also I am currently facing a blockage on the booking platform and I can't get the help needed to resolve it.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
James
Wine and Spirits, 11-50 employees
Less than a year
June 2024
Helpful easy scheduling!
Helpful easy scheduling!
Pros
I like few things about this product, for example the payment integration and the ability to add appointments to the calendar. The entire process is streamlined.
Cons
I genuinely can't think of anything I would like change! I've enjoyed using it so much for scheduling my own appointments that I am excited to implement it in my own business, especially over other competitors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carrie Lyn
Performing Arts, 1-10 employees
Less than 6 months
June 2024
Essential cloud based arrangement booking application
Essential cloud based arrangement booking application
Pros
I absolutely loved the convenience and the synchronization with Google Calendar, which helps me manage my Google meetings through the Acuity scheduling application. Additionally, I can easily book appointments and send customized reminders to my colleagues and clients. The most valuable feature for me is the payment acceptance capability, which allows me to accept payments through Stripe and PayPal, especially for clients who tend to be late in paying.
Cons
To customize the appearance of the arrangements, I have to learn CSS which can be time-consuming. Additionally, searching for past arrangements is cumbersome and takes up a lot of time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
BENSON
Biotechnology, 101-500 employees
Less than a year
May 2024
Has a few quirks to work on
Has a few quirks to work on
Pros
The aesthetics of Acuity were appealing to me. Its modern layout blended well with my website.
Cons
Towards the end of the booking process, it wasn't entirely clear that I had reached the final steps.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Olivia
Retail, 1-10 employees
Less than a year
May 2024
there is better out there
there is better out there
Pros
It's not our preferred office scheduler, as we struggle with the format not being compatible with patient care.
Cons
This program is more suitable for small businesses without HIPAA requirements.
Ease of use
8
Value for money
2
Customer Support
10
Functionality
6
Charlotte
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
May 2024
Acuity was simple and easy
Acuity was simple and easy
Pros
Acuity provided a cost-effective and simple solution for booking clients and managing our calendar and client database.
Cons
As we expanded and added new resources, spaces, and coaches, we found that Acuity Scheduling lacked the necessary features to meet our growing needs and cross-reference them effectively.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
7
Alex
Sports, 1-10 employees
More than a year
May 2024
Acuity Scheduling Review
Acuity Scheduling Review
Pros
One of the standout features of Acuity Scheduling is its ability to conveniently schedule appointments while seamlessly integrating with software like Google Calendar.
Cons
If Acuity Scheduling could send more follow-ups to clients or patients via email or automated phone calls before scheduled appointments, it might improve the turnout rate. The goal should be to remind them of the date without letting it slip their minds.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
SAROJBEN
Hospital & Health Care, 11-50 employees
Less than a year
May 2024
Acuity Scheduling
Acuity Scheduling
Pros
This tool is highly useful, easy to learn and simple to implement.
Cons
Having more video tutorials on how to use this tool would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauren
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
May 2024
Great Booking System for Meeting Room Reservations
Great Booking System for Meeting Room Reservations
Pros
I use Acuity Scheduling to reserve our meeting room space. Acuity has automated our booking and payment process as it allows clients to easily book online without human intervention. Payments are seamlessly processed through Stripe, and funds are directly deposited into our business bank account within days. Acuity offers reminder emails and SMS notifications to minimize no-shows. Moreover, it integrates smoothly with Google Calendar, enabling quick access to upcoming meetings on my phone.
Cons
It would be great if we didn't have to log in to Stripe to issue refunds when meetings are canceled. Having a front-end experience within Acuity would be more convenient. Additionally, there are limitations with add-ons. For example, we sell pots of coffee as an add-on, but customers can't select the quantity they want to purchase. Add-ons are limited to checkboxes without the option for specifying quantities.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Michael
Marketing and Advertising, 1-10 employees
More than a year
May 2024
Fostered and Evolved Excellent Online Booking Itinerary
Fostered and Evolved Excellent Online Booking Itinerary
Pros
I frequently receive notifications and reminders for upcoming appointments. The GUI and UI dashboard visualization are incredibly user-friendly and visually appealing. The software also provides online billing and invoicing capabilities, including payment processing and credit card transactions.
Cons
This IT software fits its functionality and performance perfectly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ronald
Non-Profit Organization Management, 101-500 employees
Less than a year
May 2024
Pros and Cons of Acuity Scheduling
Pros and Cons of Acuity Scheduling
Pros
I love how Acuity incorporates various components and features that helps you in managing your time perfectly.
Cons
I find the scheduling process unnecessarily complicated and in dire need of improvement.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Emz
Arts and Crafts, 1-10 employees
Less than 6 months
May 2024
Great quality
Great quality
Pros
It's a fantastic product and a quality system for setting up appointments and sending reminders to myself, others and our customers.
Cons
I have absolutely no complaints or dislikes about Acuity.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amber
Performing Arts, 1-10 employees
More than a year
May 2024
Great product!
Great product!
Pros
Acuity is user friendly and provides real time updates to my calendars!
Cons
Initially, it was a bit challenging to understand how to use the calendars. I had to search through some Reddit forums for assistance.
Ease of use
7
Value for money
10
Customer Support
7
Functionality
9
Peter
Cosmetics, 1-10 employees
More than a year
May 2024
Reliable software
Reliable software
Pros
Acuity Scheduling software functions consistently and reliably. This is something that ensures customers receive accurate information and allowing us to stay informed of any real-time changes. The ability to ban problematic customers is crucial for our business, and the form feature enables us to create click-wrap agreements with our clients.
Cons
My only concern with Acuity is the appearance of the booking form. There's limited flexibility to customize its look, and the default format isn't visually appealing.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kiri
Retail, 1-10 employees
More than a year
May 2024
Sensational Appointment Scheduling Software.
Sensational Appointment Scheduling Software.
Pros
Acuity Scheduling is an affordable tool that allows me to schedule appointments within minutes. Its intuitive and user-friendly interface makes it simple to reschedule or cancel appointments. I never miss appointments thanks to Acuity Scheduling's reminder feature.
Cons
The appointment scheduling process is fast and easy with Acuity. So there is nothing to complain about.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Esther
Financial Services, 51-100 employees
More than a year
May 2024
A Straightforward Appointment Scheduling Software.
A Straightforward Appointment Scheduling Software.
Pros
With Acuity Scheduling it is simple and fast to book appointments with Acuity Scheduling. Additionally, it's easy to cancel or reschedule appointments at any time. The reminder feature ensures that I don't miss any appointments.
Cons
Acuity Scheduling has met all my appointment scheduling needs without any challenges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph
Construction, 101-500 employees
Less than a year
May 2024
This is great app!
This is great app!
Pros
Acuity Scheduling is easy to use and provides comprehensive details to ensure accurate scheduling.
Cons
So far, I've found Acuity Scheduling to be extremely useful. I can easily access my appointments and book anything within the app, without encountering any bugs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristine Joy
Accounting, 500+ employees
May 2024
Not what I needed
Not what I needed
Pros
The price of Acuity is significantly lower compared to other software options I considered.
Cons
You get what you pay for, but unfortunately, it didn't include enough features for my specific needs.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
5
Melissa
Recreational Facilities and Services, 1-10 employees
Less than 6 months
May 2024
Planninga nd Booking Appoiments Made Easy
Planninga nd Booking Appoiments Made Easy
Pros
I enjoy the ease of booking and planning appointments with Acuity Scheduling. It's also convenient for cancellations, and it supports mobile usage.
Cons
Thanks to Acuity Scheduling, everything has been smooth sailing. I have no dislikes or complaints whatsoever.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mirko
Hospital & Health Care, 11-50 employees
Less than a year
May 2024